USAA

November 4, 2014
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your September 10, 2014, valuable personal property claim. We apologize for any frustration you have experienced.
We are responsible for analyzing each...

loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy. In keeping with your policy, USAA will pay our cost to replace items in the event of a covered loss. Thank you for speaking with [redacted], of our staff, who explained a thorough review of your claim was completed. Subsequently, you accepted the settlement offer of a payment for the policy limit.
Mr. [redacted], all of us at USAA are committed to our core values of service, loyalty, honesty, and integrity, and we respectfully disagree with your allegations of bad faith. Should you have further questions about your claim, Ms. [redacted] remains available to assist you at (210) 531-USAA (8722) or (800) 531-USAA (8722), Extension[redacted].
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

November 19, 2015Ms. [redacted]Complaint ID #: [redacted]Dear Ms. [redacted]:I am responding to your submission regarding your automobile insurance premium.  As you may be aware, the Premier Driver Discount (PDD) is a credit applied to the premium of policyholders with good claims and driving record...

histories.  I understand that [redacted], of our staff, previously discussed the criteria to remain eligible for the discount and that the recovery of the settlement amount from the adverse carrier would have no bearing on obtaining the PDD.  As Mr. [redacted] explained, the discount may be restored with a good claims history of five or more years.  We thoroughly reviewed your account and confirmed that the matter was handled appropriately, and your premium is accurate.  Mr. [redacted] was unable to reach you to discuss your concerns further; however, he remains available to assist you.Thank you for allowing us to reply to you.Sincerely,
[redacted]

July 27, 2016   Specialist [redacted], USA Complaint ID #: [redacted]   Dear Specialist [redacted]:   I am responding to your second submission regarding your account with the USAA Federal Savings Bank (FSB).   We responded to your complaint on July 13, 2016.  Following a second review of the account activity, the FSB has confirmed you will remain liable for the negative balance in your account.  While we recognize that you disagree, we feel confident that the correct decision has been made, and we respectfully decline your request for compensation.   We appreciate the opportunity to review your concerns again; however, we consider this matter closed.   Sincerely,   [redacted]         This is an attempt to collect a consumer debt.  Any information obtained may be used for that            purpose.

Complaint: [redacted]
I am rejecting this response because:You people are a bunch of crooks and criminals. Grow up and quit playing games. If you would do your jobs properly and not screw around you wouldn't have lost thousands of $'s in business. Obviously your lack of intelligence shows as your inability to do simple tasks is too complicated. You can't handle being called names so you act like babies and children and play ridiculous games. Your incompetence lost you a lot of money and you screwed yourselves. Pretty stupid, but your loss is our gain. Time to rethink how you operate and make smarter decisions. 
Regards,
[redacted]

July 25, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.
Thank you for speaking with [redacted] of our staff, who addressed your concerns and confirmed your vehicle does not have collision...

coverage under your policy. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

[redacted]
     
[redacted]
I am responding to your submission regarding your automobile claim, and I regret any frustration this situation caused you.
Thank you for speaking with [redacted], of our staff,...

who explained that your automobile policy does not provide rental reimbursement coverage; therefore, we are unable to reimburse you for any rental expenses.  Mr. [redacted] confirmed the total loss adjuster issued an owner retained settlement on April 22, 2016.  If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

[redacted]
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[redacted]
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I am responding to your submission regarding the interest rate offered for your automobile loan.
I understand that [redacted], of our staff, spoke with you about your concerns.  As Mr. [redacted] advised,...

an appropriate interest rate was offered based on your overall credit profile.  Please know that USAA acts in accordance with all banking regulations and our core values of service, loyalty, honesty, and integrity; therefore, we must reject any allegations of wrongdoing.  Should you have any questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  USAA has incorrectly reported to the credit bureau since the debt has been paid in full
Regards,
[redacted]

June 27, 2016 [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your service experience and deposit account with USAA Federal Savings Bank (FSB). I regret any frustration or inconvenience you experienced. I understand that Mr. [redacted], of our...

staff, contacted you to discuss your concerns. Mr. [redacted] refunded two $25.00 fees you incurred; however, we respectfully decline to refund you for the additional $25.00 and $29.00 charges as they were confirmed to be valid. If you have any questions, Mr. [redacted] remains available and can be reached at [redacted] or [redacted], Extension [redacted]. We appreciate you allowing us to reply to you. Sincerely, [redacted]

October 6, 2015 Mr[redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding USAA credit card offers being addressed and sent to Mrs. [redacted]. I am sorry for the difficulty you experienced in attempting to reach [redacted] of our staff. I understand that you spoke with Ms. [redacted] on September 25, 2015, and that your requested updates to your marketing preferences were completed. We ask that you allow six weeks for all mailings to stop, as our mailing lists are often created weeks in advance. We appreciate the opportunity to review your concerns again. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

August 9, 2016   Sergeant [redacted]. [redacted], USAF (Ret.) Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding your homeowners claim.  I regret any frustration this may have caused you.   Unfortunately, [redacted], of our...

staff, was unsuccessful in her attempts to reach you by telephone and would like the opportunity to discuss this matter with you.  Our records indicate that additional information is needed to warrant a change in the settlement of your claim.  Once the information requested is received, we can evaluate the claim further.  In addition, Ms. [redacted] identified a service opportunity and coaching was provided to those involved to ensure other members do not have a similar experience.  If you have any additional questions, Ms. [redacted] remains available to assist you.  She can be reached at [redacted] or [redacted], Extension [redacted].   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

I have attempted to reach Ms. [redacted] unsuccessfully and have not received a return call.

February 17, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding the USAA® Money Manager. We thoroughly reviewed your concerns regarding the functionality of My Budget, and I understand you provided your feedback and suggestions to [redacted] of our staff. If you have further questions or wish to discuss the changes to My Budget that are planned for this year, [redacted] remains available to assist you. We appreciate the opportunity to review your concerns again. Sincerely, [redacted]

April 15, 2015 [redacted], USN Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding your January 12, 2015, automobile claim. We responded to your complaint on March 26, 2015. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Due to USAA mistakes that caused me waiting on my car for almost a month, without any compensation I do not accept this. Dealing with your rude and unrespectful staffs, slow in processing the paperworks, lacking in communication between USAA staffs and the body shop that caused inconvenience for transportation. I left tons of voicemail messages and no one ever called me back, what is the point of giving out the phone number and voicemail messages, when USAA staffs never called me back until I filed this complaint to Revdex.com. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like this to become a part of USAA's Revdex.com profile. Clearly, they are attempting to cheat me out of two insurance claims, and the statics of them doing this (as well as the specifics of my case) should be made publicly available to others who might consider utilizing their insurance services.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I never gave permission for any extra money to be taken from my account nor would I ever have given them permission to do so. They stole the money from my account without my permission and I want back what was stolen from me.I NEVER authorized them at any time to take more money out of my account than what we agreed upon initially.  They took it without my consent and without my authorization. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:In response to Revdex.com e-mail dated November 18, 2016 on ID [redacted].The business states that they e-mailed our company on November 7, 2016 and two days later a form was sent, as of today no correspondence was received by our office.All correspondence with our driver was done through our office and the business has not been in contact with driver.  As stated in our e-mail to the business, our company paid for the medical bills and the lost time by employees and we are to be reimbursed.Thank you for your time.
Regards,
[redacted]

[redacted]
Compliant ID # [redacted]
Dear Mr. [redacted]:
This is in response to your inquiry regarding your property damage claim.  We regret any frustration that you may have experienced.
I understand that on January 28, 2016, [redacted], of our Advocacy Resolution Team, was...

unsuccessful in his attempts to reach you by telephone to discuss your concerns with the claim. However, as indicated in our recent email, we would only owe for the replacement of a mailbox that is of like, kind, and quality. Our records indicate that a corrected repair estimate is needed to complete the claim. Should you have additional questions regarding this matter, Mr. P[redacted] remains available to discuss your concerns, and can be reached at[redacted].   
We appreciate the opportunity to review this matter.
Sincerely,
[redacted]

December 23, 2014 [redacted]Complaint ID #: [redacted] Dear [redacted]: I am responding to your follow-up submission regarding your August 23, 2014, automobile claim.  Our employees are expected to be courteous and professional at all times, and I am sorry for any frustration you may have experienced.  However, we disagree with your allegations of impropriety.   Thank you for speaking with [redacted], of our Claims staff, about your concerns. I understand that you have also discussed your claim with your adjuster, who issued a payment to your lien holder on December 5, 2014.  If you have additional questions, [redacted] remains available to assist you and may be reached at (210)-531-USAA (8722) or (800) 531-531-8722, Extension [redacted]. Thank you for the opportunity to reply.    Sincerely, [redacted]