USAA

January 26, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted] I am responding to your submission regarding the December 2014 claim. We regret any frustration you experienced as we strive to provide quality claims handling to our entire membership. Feedback about your situation has...

been shared with the appropriate parties. Thank you for discussing this matter with [redacted] of our staff. I am glad to know we reached an amicable settlement and payment for the claim has been made. Should you have any questions, Mr. Cortinas remains available to assist you and can be reached at ([redacted]) or [redacted], Extension [redacted] We appreciate the opportunity to review your concerns and reply to you. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although [redacted] had told me that I would be refunded any charges pertaining to the home owners insurance policy because we never used it and closed our home with a competitors policy.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I can not accept until the issue has been rectified. 
Regards,
[redacted]

October 31, 2014
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your June 25, 2014, automobile claim.
I understand that a reinspection on October 8, 2014, determined that your vehicle was repairable. ...

Since then, two drafts totaling the amount of the repairs have been issued to you. [redacted], of our Claims staff, was unable to reach you by telephone to address your concerns. If you have any further questions, Mr. [redacted] remains available to assist you and can be reached at [redacted], Extension [redacted].
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

February 23, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.  Our employees are expected to respond to claims correspondence in a timely manner, and I regret if this was not your experience.
Thank you...

for speaking with [redacted], of our staff, who accommodated your request.  I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

November 19, 2015Ms. [redacted]Complaint ID #: [redacted]Dear Ms. [redacted]:I am responding to your submission regarding your automobile insurance premium.  As you may be aware, the Premier Driver Discount (PDD) is a credit applied to the premium of policyholders with good claims and driving record...

histories.  I understand that [redacted], of our staff, previously discussed the criteria to remain eligible for the discount and that the recovery of the settlement amount from the adverse carrier would have no bearing on obtaining the PDD.  As Mr. [redacted] explained, the discount may be restored with a good claims history of five or more years.  We thoroughly reviewed your account and confirmed that the matter was handled appropriately, and your premium is accurate.  Mr. [redacted] was unable to reach you to discuss your concerns further; however, he remains available to assist you.Thank you for allowing us to reply to you.Sincerely,
[redacted]

September 9, 2016
Mrs. [redacted]
Complaint ID #: 11685034
Dear Mrs. [redacted]:
I am responding to your submission regarding your joint consumer loan with the USAA Federal Savings Bank (FSB). Our employees are expected to be professional and courteous at all times, and I regret...

this was not your experience.
Thank you for speaking with [redacted], of our staff, who discussed the outcome of our review. As she confirmed, as a joint party to the loan, you remain responsible for the deficient balance. Therefore, in accordance with the Fair Credit Reporting Act, the FSB is unable to remove any adverse information reported to the consumer reporting agencies. If you have additional questions, Ms. [redacted] remains available to assist you.
Mrs. [redacted], it is important to note that our core values of service, loyalty, honesty, and integrity are at the center of everything we do.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

May 18, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your renters insurance policy and your request to open a checking account.  I regret any frustration this situation may have...

caused.
 
Thank you for speaking with [redacted], of our staff, who mailed you a copy of your current renters policy contract and statement and confirmed all future policy packets and statements will be mailed to you.  [redacted] and [redacted], of our staff, were unsuccessful in their attempts to reach you by telephone to address your concerns with the website login and checking account request.  A clear and legible copy of your driver’s license or other photo ID is required to allow online access or establishment of a checking account.  The ID can be emailed to [redacted].  If you have additional questions, Mr. [redacted], Ms. [redacted], and Ms. [redacted] remain available to assist you.
 
We appreciate you allowing us to research the matter and reply to you. 
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was informed by phone call from USAA that they reviewed my Revdex.com complaint and could not change their minds. I had no choice but to escalate my  complaint. Furthermore, A customer should not have to fight for the use of the product they bought and paid for...
Regards,
[redacted]

February 17, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding the USAA® Money Manager. We thoroughly reviewed your concerns regarding the functionality of My Budget, and I understand you provided your feedback and suggestions to [redacted] of our staff. If you have further questions or wish to discuss the changes to My Budget that are planned for this year, [redacted] remains available to assist you. We appreciate the opportunity to review your concerns again. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I would like this to become a part of USAA's Revdex.com profile. Clearly, they are attempting to cheat me out of two insurance claims, and the statics of them doing this (as well as the specifics of my case) should be made publicly available to others who might consider utilizing their insurance services.
Regards,
[redacted]

April 15, 2015 [redacted], USN Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding your January 12, 2015, automobile claim. We responded to your complaint on March 26, 2015. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:In response to Revdex.com e-mail dated November 18, 2016 on ID [redacted].The business states that they e-mailed our company on November 7, 2016 and two days later a form was sent, as of today no correspondence was received by our office.All correspondence with our driver was done through our office and the business has not been in contact with driver.  As stated in our e-mail to the business, our company paid for the medical bills and the lost time by employees and we are to be reimbursed.Thank you for your time.
Regards,
[redacted]

June 15, 2015 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding your automobile claim. We responded to your complaint on May 28, 2015.  Since an inquiry was filed with the Texas Department of Insurance (DOI) regarding this matter, we will respond to the Texas DOI accordingly.   Thank you for the opportunity to reply. Sincerely, [redacted]

I have attempted to reach Ms. [redacted] unsuccessfully and have not received a return call.

[redacted]
Compliant ID # [redacted]
Dear Mr. [redacted]:
This is in response to your inquiry regarding your property damage claim.  We regret any frustration that you may have experienced.
I understand that on January 28, 2016, [redacted], of our Advocacy Resolution Team, was...

unsuccessful in his attempts to reach you by telephone to discuss your concerns with the claim. However, as indicated in our recent email, we would only owe for the replacement of a mailbox that is of like, kind, and quality. Our records indicate that a corrected repair estimate is needed to complete the claim. Should you have additional questions regarding this matter, Mr. P[redacted] remains available to discuss your concerns, and can be reached at[redacted].   
We appreciate the opportunity to review this matter.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Due to USAA mistakes that caused me waiting on my car for almost a month, without any compensation I do not accept this. Dealing with your rude and unrespectful staffs, slow in processing the paperworks, lacking in communication between USAA staffs and the body shop that caused inconvenience for transportation. I left tons of voicemail messages and no one ever called me back, what is the point of giving out the phone number and voicemail messages, when USAA staffs never called me back until I filed this complaint to Revdex.com. 
Regards,
[redacted]

October 23, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your USAA credit card. We apologize for any frustration this matter may have caused you as we strive to provide quality service. Thank you for speaking with Kristofer...

Rodriguez, of our staff, who addressed your concerns. I understand that Mr. Rodriguez advised you of the notifications we provided by telephone and mail about your account status and that we will be unable to remove the reporting of this account from your credit report. If you have any additional questions, Mr. Rodríguez remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

February 22, 2017
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding your Florida auto insurance coverage.
Unfortunately, [redacted], of our staff, was unable to reach you by telephone to discuss your concerns. Nonetheless, he...

thoroughly reviewed your account and confirmed our records show you declined towing and labor coverage upon insuring your vehicles; therefore, we will not reimburse the charge you’ve incurred.
If you have additional questions on this matter, please do not hesitate to reach out to Mr. [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

June 27, 2016 [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your service experience and deposit account with USAA Federal Savings Bank (FSB). I regret any frustration or inconvenience you experienced. I understand that Mr. [redacted], of our...

staff, contacted you to discuss your concerns. Mr. [redacted] refunded two $25.00 fees you incurred; however, we respectfully decline to refund you for the additional $25.00 and $29.00 charges as they were confirmed to be valid. If you have any questions, Mr. [redacted] remains available and can be reached at [redacted] or [redacted], Extension [redacted]. We appreciate you allowing us to reply to you. Sincerely, [redacted]