USAA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

August 3, 2016
Grady [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding a consumer loan issue.
Thank you for speaking with [redacted], of our staff, concerning this matter. Per your request, a written response dated August 2, 2016, was...

mailed to you under separate cover. We trust that letter appropriately addresses your concerns; however, if you have any questions, please feel free to contact Mr. [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still waiting on a call back from [redacted] to notify me on what needs to be done next. 
Regards,
[redacted]

December 2, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding a deposit hold on your account.  I regret any inconvenience or frustration this caused.   Thank you for speaking with [redacted], of our...

staff, who reviewed your concerns.  As she confirmed, you received the notification that a hold would be placed on your deposit prior to completing your mobile deposit transaction.  While our records indicate this information was reiterated by one of our representatives on November 23, 2016, your allegations of a call to us on November 18, 2016, after the deposit was made are unfounded.  If you have any other questions, Ms. [redacted] remains available to assist you.   We appreciate the opportunity to reply to you.    Sincerely,   [redacted]

Please see our attached response.

Complaint: [redacted]
I am rejecting this response because: There are material inaccuracies in the letter I received from USAA and the Total Loss Claim from USAA that affect the value of the vehicle that has been totaled by the driver who was/is insured by USAA.  The settlement offered by USAA does not adequately compensate me for the loss of the vehicle.  Nor does it address the fact that it has been over 125 days since the accident and I have been unable to use the vehicle, or replace it, because USAA has failed to resolve this issue.
Regards,
[redacted]

August 28, 2015 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding your automobile claim. We responded to your complaint on August 18, 2015. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position; therefore, we respectfully decline your request for compensation. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

April 30, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted] I am responding to your submission regarding your July 31, 2014, automobile claim. Our employees are expected to be courteous and informative at all times and to handle claims efficiently, and I apologize for any frustration...

you experienced. Please know that coaching was provided to those involved based on the feedback you provided. Thank you for speaking with [redacted], of our staff, about your service concerns. I understand you recently spoke with our claims adjuster who offered an additional settlement payment which you accepted. Should you have any further questions, Ms. L[redacted] remains available to assist you and can be reached at [redacted]) or [redacted]. Thank you for allowing us to reply to you. Sincerely, [redacted]

January 29, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding your Roth IRA Personal Pension Annuity (PPA) with the USAA Life Insurance Company. We responded to your complaint on January 16, 2015. While we understand that you do not agree with our response, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

August 2, 2016   Ms. [redacted]. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your client’s December 28, 2016, automobile claim.   Unfortunately, [redacted], of our staff, was unsuccessful in her attempts to reach...

you by telephone and would like the opportunity to discuss this matter with you.  Our records indicate that a second check was mailed to your office via FedEx, but was returned as undeliverable to USAA. Please contact Ms. [redacted] at [redacted], at your convenience so that we may resolve this issue.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:
Dear Revdex.com (10/07/2016)This complains is not resolve yet.Again this complaint is about the way USAA conducted business in my case.Synopsis:On August 16, 2012, I suffer injuries in a car accident cause by a USAA customer.  Attached are photos of the USAA customer’s car. Early September 2016, I provided USAA with an authorization for the disclosure on medical information.   On February 2013, USAA call me to find how I was doing.  After that USAA went silence, and close the case.In spring/summer 2016 timeframe, I have to ask that the case to be re-open and I have to provide the medical information to USAA.USAA agent checks the documentation and determined that my expenses were in the neighborhood of $1,000, I estimated a little bit less.This accident has cause me pain and suffering, go to medical treatment, personal economical and benefit loses, and let’s add frustration in dealing with USAA insurance.I shall never been out of pocket for any money or benefits, when the accident was caused by another party.  In this case the USAAA customer.My insurance covered most of the bills.  The other portions shall been USAA, and not by me.I provided a short explanation in tabular form to USAA about all expenses.  Up to date I have been trying to recuperate my out of pocket expenses and benefit loses.USAA is being holding hostage payment of those out of pocket expenses and benefit loses, because I refuse to sign a release of liability.   USAA is not providing any compensation for pain and suffering.  Up to date USAA have not paid any monies in relation to the injury portion.  The only thing USAA paid was for the repair of the car.We should have the need to go back and forward, for me to collect my out of pocket expenses and benefit loses.Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I contacted [redacted] and left a message over a week ago regarding my claim and have yet to hear a response. The supplemental check that was issued was not a supplemental check, but was instead the overages that were allocated into the 1st claim. As I explained to [redacted] and our claims adjuster that the bids we received were MONTHS ago. When I began the process with USAA I asked specifically if we should submit all of our bids or just the bid that we were going to use. I was told ONLY the bid you will be using to complete the work. Now, MONTHS after we have already hired a contractor and he has begun work it is not feasible to obtain bids that I no longer have. I would not keep bids for contractors that I would not be hiring, most reasonable people would not. The paperwork involved in home repairs and construction is astronomical as it is, why would I keep bids from OCTOBER for contractors that I do not plan on using? The only conceivable way to obtain these quotes requested would be to recontact the contractors that performed the bids. I am not about to ask contractors that I am not paying, nor intending to use, to resubmit a bid to me for a job. This would be a waste of their time and resources and quite frankly, a waste of my time as realistically I would be LAUGHED at from the request. This information was offered to USAA in OCTOBER. They DID NOT WANT IT. Now that they want it, I am expected to drop everything to obtain it. This is not acceptable. 
Regards,
[redacted]

January 22, 2016 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your March 29, 2014, automobile claim. We strive to provide quality service, and I regret any inconvenience you experienced. Thank you for speaking with [redacted], of our...

staff, who addressed your concerns. As she discussed, our records do not indicate that we received your request for reimbursement, and it is currently being reviewed. Should you have any additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to look into the matter and reply to you. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate USAA taking this matter seriously. I regret the first few people I talked to at their call center didn't have all the information I received after filing the complaint.I understand the issue better and know how to prevent any further issues.Thank you USAA for taking a lot of extra time in helping me with the problem. 
Regards,
[redacted]

January 7, 2016 [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your second submission regarding the deductible associated with the December 12, 2015, automobile claim. We replied to your complaint on December 22, 2015, and as we advised you previously, a $100.00 deductible applies to the claim. We respectfully decline your request to waive the deductible for the loss. Regarding additional damage to the vehicle after the loss, according to the Tennessee Auto Policy under Part E, General Provisions, Duties After an Accident or Loss, D., “A person seeking coverage under Part D – Physical Damage Coverage must also: 1. Take reasonable steps after loss to protect your covered auto and its equipment from further loss. We will pay reasonable expenses incurred to do this.” Furthermore, 3. states, “Permit us to inspect and appraise the damaged property before its repair or disposal.” A review of our records confirms that our conversations with you from December 18, 2015, the date you allege electrical damage occurred to the vehicle since the glass was not repaired, and January 4, 2016, did not allow us the opportunity to discuss the additional damages with you. Please contact [redacted], of our staff, at [redacted] to discuss this further. While we consider the deductible matter resolved, we appreciate the opportunity to review your concerns again. Ms. [redacted] awaits your call to assist you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: it doesn't resolve the issue at hand.
Regards,
[redacted]

May 26, 2015 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your September 13, 2014, automobile claim. We regret any frustration or inconvenience you experienced as a result of this matter.  Thank you for speaking with...

[redacted], of our staff, about the settlement offer for your automobile claim.  She confirmed you accepted the offer of $3,000.00 for general damages plus payment of your medical bills.  Should you have any additional questions, Ms. [redacted] remains available to assist you. Thank you for allowing us to reply to you.   Sincerely, 
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA may have call but thye did not leave a voice-mail, and the letter they sent came on or after 8/16/2016.  If they want to contact me, please try again, and leave mesage with tel number.  At work I cannot personal answer calls at any time. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I greatly appreciate the Revdex.com's efforts on my behalf.  Finally, I was able to talk with a USAA employee who could provide factual information and discuss the events that occurred with this identity theft.  Although I would prefer for the information I provided to be destroyed, as long as the account is not activated that is most important.  As I discussed with USAA, my experience has completely turned me off from doing any future business with them.  Again, I greatly appreciate the Revdex.com helping me get to the bottom of what actually occurred - Thank you.
Sincerely,
[redacted]