USAA

Complaint: [redacted]
I am rejecting this response because:  USAA informed me to keep using the process that brought me to this complaint in the first place, the process that has taken over 18 months with zero resolution.  USAA also, in regards to this complaint, ignored the fact that I am deployed and stated that they tried to call me to reach me and left a voice message.  After I did not respond, they sent a message via their communication center.  USAA has continued to show that they are completely inept at fulfilling their commitment of being my insurer and fulfilling my insurance claim.  They are trying to force me to accept a payment for my claim that is not sufficient and they are stating that the claim is complete, so I have to accept the monies and afterwards I can submit supplemental items for additional funds.  However, from previous experience dealing with USAA on that matter, they do not honor supplemental items.  They find a loophole to deny any supplemental claims.
Regards,
[redacted]

December 17, 2014 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding your September 26, 2012, automobile claim. Our records reflect Premier Services inspected your vehicle and arrived at an estimate of $8,156.09 for the stereo equipment you...

advised was taken from your vehicle. For losses involving audio equipment over $1,500.00, USAA may request proof of ownership, which we did in this case. To date, we have not received the proof of ownership. [redacted], of our Claims staff, was unable to reach you regarding your concerns. Accordingly, a quote for basic equipment was completed. Please know that we will consider any supporting documentation you submit. Should you have any questions, [redacted] remains available to assist you and may be reached at (210) 531-USAA (8722), Extension [redacted]. Thank you for allowing us to reply to you. Sincerely, [redacted]

August 24, 2016 Chief [redacted]s, USNComplaint ID #: [redacted] Dear Chief Davis: I am responding to your submission regarding the interest rate on your boat loan with the USAA Federal Savings Bank (FSB). I understand that you spoke with [redacted], of our FSB...

staff, who confirmed your loan was originally approved with a rate of 5.45 percent APR. However, after the competitor offer rate adjustment of .95 percent was applied, the rate was reduced to the lowest advertised rate of 4.5 percent.  Additionally, the $30.00 UCC titling fee was assessed for the lien placement that was completed on your behalf; therefore, we respectfully decline your request to apply the amount toward your account.  The FSB acts in accordance with all banking regulations as well as our core values of service, loyalty, honesty and integrity.   If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

May 12, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding your automobile claim.
Mark Briggs, of our staff, was unable to contact you by phone to address your concerns. After receipt of the police report, we were able to ascertain the other driver was at fault for the accident. Please know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of improper actions were unfounded. If you wish to discuss this matter further, Mr. Briggs remains available to assist you.
We appreciate you allowing us to reply to you again.
Sincerely,
[redacted]

May 4, 2017   Mrs. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding your daughter’s December 14, 2016, automobile claim.   Thank you for speaking with [redacted], of our staff, who discussed your concerns.  I hope...

that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you ([redacted], Extension [redacted].   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: USAA may have call but thye did not leave a voice-mail, and the letter they sent came on or after 8/16/2016.  If they want to contact me, please try again, and leave mesage with tel number.  At work I cannot personal answer calls at any time. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:USAA did not fully respond in writing to the original complaint. During a recent conversation that I had with a USAA representative, it was explained to me that the business could not honor the auto insurance quote that was presented to me over the phone by a USAA sales representative. In my original USAA Revdex.com complaint, I also requested that the company a.) take corrective action with the USAA sales representative who provided me with the inaccurate quote, and b.) review and modify company policies and procedures regarding phone and online auto insurance quotes in order to ensure that future customers are not misled. These two additional requests in response to the situation were not addressed in the USAA written response to my Revdex.com complaint.
Regards,
[redacted]

October 3, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your request for a quote for an automobile insurance policy. Our employees are expected to be courteous and informative and to handle matters in a timely manner; I...

regret that was not your experience.
I hope you found your conversation with [redacted], of our staff, responsive to your concerns. As a courtesy, she agreed to accept a 50 percent down-payment and set up an automatic payment plan; however, you did not accept the accommodation. As she advised, the policy premium is subject to change which may change the down-payment requirement. If you have additional questions, Ms. [redacted] remains available to assist you.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] I am responding to your submission regarding your debit card. I am sorry to hear about the frustration you experienced as we strive to provide quality service to our entire membership. We have addressed this matter with...

those involved to prevent a future occurrence. [redacted], of our staff, was unsuccessful in her attempts to contact you to discuss your concerns. However, she confirmed that your new debit card was delivered to you via expedited mail and activated on April 15, 2016. Should you have any questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

May 27, 2015 Sergeant First Class [redacted], USARComplaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your second submission regarding your March 31, 2015, automobile claim.  Another thorough review of your claim was completed, and as [redacted], of our Claims staff, explained, we have agreed to pay for the left front lower control arm, which includes the ball joint and bushings.  Mr. [redacted] continues to be available to answer any additional questions you may have about this claim.   Thank you for allowing us to review this matter again.   Sincerely, 
[redacted]

March 8, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your homeowners insurance claims. I regret any frustration you experienced as we strive to provide quality service to our entire membership.
I understand that payments for...

the home repairs have been issued and your concerns have been addressed. Please know that your inquiries about medical reimbursement have been submitted to our service provider for handling. Our records indicate that they have contacted you and are awaiting a response. If you have additional questions, Ms. [redacted] remains available to assist you.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

June 14, 2017
Staff Sergeant [redacted], ARNG (Ret.)
Complaint ID #: [redacted]
Dear Sergeant [redacted]:
I am responding to your submission regarding the disputed actual cash value (ACV) associated with the May 1, 2017, automobile claim.
Many factors are taken into consideration when...

determining the ACV of a vehicle, such as the mileage, the options, and the condition of the vehicle prior to a loss. [redacted], of our staff, has requested an additional review of your concerns and a re-evaluation of the vehicle. Once that information is received, Ms. [redacted] will contact you accordingly.
We appreciate you allowing us to research your situation and reply to you. In the meantime, should you have any further questions, Ms. [redacted] remains available to assist you. She can be reached at ([redacted]-USAA ([redacted]) or ([redacted], Extension [redacted].
Sincerely,
[redacted]

August 1, 2016   Staff Sergeant [redacted], USA Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding your June 27, 2016, automobile claim.  I regret any frustration you experienced as a result of this matter.   Thank you for...

speaking with [redacted], of our staff, who thoroughly reviewed the claim and confirmed that you were not at fault for the accident.  A check for your deductible was issued to you on July 31, 2016.  In addition, your service concerns will be addressed.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I greatly appreciate the Revdex.com's efforts on my behalf.  Finally, I was able to talk with a USAA employee who could provide factual information and discuss the events that occurred with this identity theft.  Although I would prefer for the information I provided to be destroyed, as long as the account is not activated that is most important.  As I discussed with USAA, my experience has completely turned me off from doing any future business with them.  Again, I greatly appreciate the Revdex.com helping me get to the bottom of what actually occurred - Thank you.
Sincerely,
[redacted]

June 12, 2017 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile claim. Our records confirm that you filed an inquiry with the Florida Department of Insurance (DOI).  We responded to the DOI on May 15,...

2017.   Thank you for the opportunity to reply. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, with caution, is satisfactory to me. That said, to date there has been no resolution to the complaint. However, if USAA does truly uphold the values as stated, I am hopeful that contact will be made with an attempt to resolve this matter.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:Regards,[redacted] did get a hold of me and he was very indifferent and rude. He simply stated the diminished value is what it is. I told him that I have received a formal and thorough diminished value appraisal from the Hillsborough county court appointed diminished value adjuster Mr. [redacted]. Mr. [redacted] advised me (as well as research I've done on my own) that USAA's method for establishing diminished value is not accepted or recognized by the state of FL. I have submitted his appraisal via email to USAA for review and consideration. Mr. [redacted]'s legal method which will be upheld by the courts has established the diminished value at $7,870.00If USAA does not agree with this amount and send me a check, I will be suing your insured party (Mr. [redacted]) directly in county court for this amount as well as associated court cost and legal fees. When I explained this to [redacted] he simply stated (do what you feel you have to) with complete indifference.I am not trying to get something I'm not owed. However I have numerous people in the industry telling me $990 is a joke, and was established by an illegal or even fraudulent formula not recognized by FL. Also, I have an independent neutral 3rd party using the correct formula that is recognized by FL, coming up with $7,870.00. All of this tells me USAA is trying to defraud me out of the true diminished value.Therefore I have no hesitation to pursue a law suit if necessary as I know this true diminished value will be upheld in court.- [redacted]

Complaint: [redacted]
I am rejecting this response because:This does not resolve the issue. 
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] I am responding to your submission regarding your automobile policy. I regret any frustration you experienced as we strive to meet the needs of our entire membership. I understand you spoke with [redacted]...

[redacted], of our staff, who discussed the transactions on your account. She also explained why the outstanding balance exists and how you can restore your online access. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]