UsedCameraBuyer.com

[redacted]
 
font-size: 12.8000001907349px; font-family: arial, sans-serif;">We are in receipt of a complaint made to the Revdex.com, case number [redacted].
 
This issue was resolved when we sent Mr. [redacted] a copy of his cancelled check on June 5, 2015,  which he had signed and cashed on May 27th, 2015. He responded with  an apology for his oversight. The check was mailed on May 12th, 2015.
 
Please let us know what actions should be taken to clear this record.
 
Sincerely,
 
 
[redacted]

Regina,
We apologize for the confusion. We went over your case with our staff, located the internal problem and implemented a stronger phone and e-mail response policy. We have mailed your ck # [redacted] for $245.00 today 1/12/2016.
Again we apologize for the delay and we do appreciate...

your business!Sincerely,
[redacted]
Accounting

Review: I submitted a request to usedcamerabuyer to purchase two of my used cameras. the offered me a price and sent me a quote for $113.65. the quote number is [redacted]. I accepted their quote and sent them my cameras on 11/6/13. I used the shipping label that they provided. they received my cameras on 11/13/13 via [redacted]. They were signed for by someone names "[redacted]." I have the [redacted] tracking information. the tracking number is [redacted]. I have never received my check for $113.65. I have called numerous times and sent emails. I have not received any responses to my inquires.Desired Settlement: I want my money. I check for $113.65 as soon as possible. I would also like a call or email telling me when I should expect it and an apology for their non response and untimely reimbursement.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by UsedCameraBuyer.com regarding complaint ID [redacted].

Regards,

Review: I forwarded Usedcamerabuyer several pieces of digital camera equipment ([redacted] w/ battery and charger w/ 24-120mm f/3.5-5.6 [redacted] Mint $897.80; [redacted] 80-200mm f/2.8 D AF-S IF-ED Auto Focus - Zoom Mint - $423.27; [redacted] Auto Focus 16-35mm f/4 G ED VR N AF-S Auto Focus - Zoom Mint - $499.65; [redacted] 60mm f/2.8 [redacted] $117.25) on or about 15 September 2013. I received a revised quote and accepted their quote ($1,774. 17) on October 3. To date (Oct 24), I have had no further word or response from usedcamerabuyer about compensation for my equipment.Desired Settlement: Having accepted their offer, I want the compensation offered ($ 1774.17) or return of my eqwuipment in the same condition as sent (excellent)

Business

Response:

Our stated payment schedule for accepted quotes is 6-8 weeks from inspection date. [redacted] inspection date was 10/2/13 therefore payment will be processed around 11/20/13.

Review: I sold this company a digital camera and lens on Sept 24 and was given a quote ([redacted]) for a [redacted] with lens (40 mm) for $191.43. Since then I have emailed them and called their phone number over a dozen times each, but the only replies I got were two emails from a [redacted] (on 11/7 & 11/14), stating both times that he would look into the matter after talking to his accounting dept the following week and would follow up with an email to me. I never received a follow up email from him on either occasion. I followed up on these two emails immediately and have gotten no response either by email or phone. I have called both phone numbers but no one returns any of my calls. this is his email response: [redacted], I have a meeting with Accounting early next week. I will email immediately following with any information regarding your payment. Again, sorry for any inconvenience. I am working to resolve this as quick as possible. [redacted]. Used Camera Buyer [redacted]Desired Settlement: I would like either my camera back or the amount that was promised me by the quote ([redacted]) which is $191.43.

Review: I sent my camera, two lenses, and a flash to UsedCamerBuyer.com the week of Sept. 28, I emailed them a few days later, they said they received it. After some time went by, they contacted me with the price I was to receive for my equipment. Here is a breakdown of it.

[redacted] -- $119.97 – [redacted],

[redacted] – $95.70 - 50-200mm lens

[redacted] -- $332.80 – [redacted]

Total $548.47

I spoke with [redacted]. He said that 4-6 weeks were needed to process the check. That time has passed, I've called their number to they're buying department [redacted] several times, and different times throughout the day I always get the same message that "No one is available to take my call, leave a message and they'll get back to me". This has not happen. I've emailed them, also and have received no response. It's been nearly two months.Desired Settlement: I would either like my equipment returned, or the money promised.

Review: Trouble started with UCB in early March 2013, when I received an automated email informing me that my quote for my camera I was attempting to sell to them was about to expire since they did not have possession of my package. Upon receiving this email, I immediately called(no answer, no call-back) and emailed(using the "quotes" email address) to figure out what had happened. I actually received a prompt reply telling me that they did, in fact, receive my camera "late in the evening" on March 7 2013 and that it would take 6 weeks to process and mail a check. I'm not sure why I wasn't notified that my package was received in a timely fashion, but I was at least relieved that it was there. Exactly 4 weeks later(April 11), I received an email from someone named "[redacted] who informed me that she was the new buyer and that she would continue to assist with my quote. I emailed [redacted] again on April 24(6 weeks since they had received my camera) asking for some kind of status as to when I could anticipate being paid. We exchanged several emails in a mostly-prompt fashion; I was finally told that my check would be processed on May 6. It was not. I sent another email on May 22 to inquire, with only the vaguest of apologies offered("I did some investigating on this issue. I can now confirm the check has not been mailed as yet.I am now awaiting an updated payment list from accounting.") in a reply on May 24. And that is the last I've heard from them, despite more emails sent and more phone calls made. I was never even actually offered an estimated payment beyond the generic website-generated one at the beginning of this entire process, so I'm guessing I'd be severely disappointed in a payment even if I did receive one.Desired Settlement: I want my camera sent back to me, in the same condition that it was in when it left my hands 12 weeks ago. I do not want payment. If by some stroke of luck my check is on it's way as I'm typing this, so be it. But if not, I expect to see my camera again promptly.

Consumer

Response:

At this time, I have not been contacted by UsedCameraBuyer.com regarding complaint ID [redacted].

So...this company stole my merchandise from me, and all that's going to happen is that they'll get yet another negative mark on their Revdex.com profile??

I'd like to know what my options are in regards to either being compensated(monetarily) for my (stolen) merchandise, or actually getting it back. They are clearly still in operation, and I don't plan on just quietly slinking away saying "oh well! I guess I learned my lesson!" As of now, these people are thieves, and should be treated as such.

Please advise. Thank you.

Regards,

Review: After receiving a quote by email from [redacted] at the above company for $2527.00 for used camera equipment, I was told that Teresa would now be in charge and that the company, after several emails, would put a check in the mail 4/30/13 and would get to me in 4-6 days. I have yet to see the check nor hear from the company. Each phone call tells me that all buyers are busy and to leave a message, which I did. It is now May 14 and I have not received anything nor are my phone calls or emails answered.The tracking number from my [redacted] sender says the package was received by UCB Feb.28. I have the receipt and the tracking number # [redacted]xx-xx-xxxxDesired Settlement: Either I receive the check or have UCB return my return my equipment.

Business

Response:

check #[redacted] for $[redacted] was mailed 5/20/13. We apologize for the delay and appreciate your business.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Good

Morning,

Just found

out that the check of $[redacted] bounced because of insufficient funds.

Business

Response:

A certified check payment of $[redacted] will be mailed to [redacted] on 7/9/13. We apologize for the delay in payment.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

As of today, I have received only one check for $[redacted] on July 25th versus the app. $[redacted] owed me--it was supposed to be weekly payments. At least the check didn't bounce like a previous one did.[redacted]

Business

Response:

After speaking to [redacted] from the company on 9/4/13 she stated the customer has received two checks and a third check is in the mail.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Hello,

Review: This company's name (Used Instrument Buyer) was found on the [redacted] website to sell instruments. I sent my two saxophones on 08JUL2013 and received an email 02AUG2013 from [redacted]. with a quote for both. the total was $751.51 for them using the cash option rather than a [redacted]. Here is the Reference number - #[redacted] for the buy. I sent a reply email to accept and received an email from [redacted] 06AUG2013 saying he "had sent quote to accounting and he would update me as soon as he heard from them regarding a payment schedule". I waited and now am getting no response to any emails or phone messages I have left over the last few weeks. I told them I would be in touch with [redacted] since they are on that website, which I have done also. [redacted] was unable to get I touch with anyone either the day I spoke with them.Desired Settlement: I would like to received my payment/check for $751.75 in full as promised by them on the [redacted] website.

Business

Response:

A certified check for [redacted] will mail on 9/16/13. We apologize for the delay in payment and appreciate your business.

Review: In the first week of October my father, [redacted], and I shipped a [redacted] camera plus accessories to Used Camera Buyer. They had given us a quote of $160. We had done business with them before. As always, we used their shipping label and took the camera to [redacted]. On 11/9 I e-mailed the company to inquire about overdue payment. On 11/11 [redacted] (no last name provided) responded that he was working to solve the issue as soon as possible. A few days later I e-mailed them again, and then I called and left a message. There was no answer and, to this day, no payment. In my last e-mail I said that if my father didn't receive his check by 12/15 I'd seek legal action. I contacted the [redacted] in Maryland but they can't handle the case because the business is in Virginia and we are not "Maryland consumers", since we're selling and not buying the camera.

As proof that sent the camera, we have a copy of the [redacted] shipping label with the tracking and reference numbers.Desired Settlement: The company has our camera. We expect it to pay us $160 us for it as agreed.

Consumer

Response:

Thank you for your response. I'm confirming that I have received no communication at all from Used Camera Buyer.

Review: Sent a lens to usedcamerabuyer after they verified a quote for purchasing my lens. It has been months and several e-mails requesting information regarding payment status. I was assured payment was on its way back in April. Since that time and another e-mail I get a run around about how busy they are and the rep said she'd turn it over to management (yet the check was supposed to already be in the mail?????) Still no response from management. My last e-mail demanded prompt payment or return of my original lens (but at this point who knows if it would be the original lens)Desired Settlement: I want the quote I was promised or the original lens returned to me.

Business

Response:

check #[redacted] for [redacted] mailed 6/3/13. We apologize for the delay and appreciate your business.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Thank You for your assistance. Unfortunately, I will consider my complaint resolved only when I receive the check. This business once before informed me that a check had been issued and I never received it! Thus I turned to Revdex.com. As of yet, I am still waiting for my money:(

Sincerely,

Review: We sent in French Horn in March after receiving an offer to purchase this used instrument. Company will not pay us. We have contacted several times and they keep telling us they have had turnover but that the check will be mailed right away. [redacted] has been ignoring my daughter (owner of instrument) and giving her run around in his emails. Currently his email says that he is out of the office until June 25th. Today is July 8th.Desired Settlement: We want the money that was offered or the instrument returned.

Business

Response:

We have had a change in personnel and apparently the email address was not updated. We apologize for the confusion and the delay in payment. Check #[redacted] for $[redacted] will mail on 7/9/13. We appreciate your business.

Review: On September 12, 2013 I received a quote from UCB ([redacted]) for a [redacted] camera and related equipment that I wanted to sell. They gave me a quote of $744 and sent me a mailing label. I sent the equipment to them. After several weeks I e-mailed them about getting my check. I received a reply from a person who I believe was named [redacted]. This was on a Friday and sent an e-mail back saying that he would talk with Accounting the following week and get back to me. To make a long story short I have never heard back from them despite the fact that I have send several e-mails. It is now October 26th and I have still not been paid the $744 I am owed. I can only assume that they are running some type of scam and hope people who send them equipment will not follow up. I want my money now and that is the desired settlement. If this cannot be settled I guess my only alternative will be to seek legal assistance. Thank you for your assistance in this matter. [redacted]Desired Settlement: Get paid the $744 that they owe me for the equipment I sent and they now possess.

Business

Response:

Our stated payment policy for accepted quotes is for payment in 6-8 weeks which would put payment around the week of November 11th. We apologize for any unanswered emails and appreciate your business.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]Regards,

I accept the offer if they make payment. I was never told by their agent that it would take 6-8 weeks to send the check. I tried several time to contact them by e-mail with no response and today I contacted by phone, again no response. I wish that I had read comments by other people who have done business with them. In the future I will always contact the Revdex.com to see what other people's experience have been. If I knew then what I know now I would have never dealt with them.

Review: On April 10, 2013 I accepted their offer to purchase my camera and camera equipment for $[redacted]. I then shipped my camera and camera equipment to them and they received it on April 19, 2013. On April 25, 2013 I emailed them to ask how long it would take before I received my check. They responded the same day telling me it takes 4-6 weeks. Since then I have emailed asking for updates and every time I am told that they are behind anf then I was told 6-8 weeks for processing. I keep emailing and yet I have not received a check for payment. The last time that I emailed them was August 12, 2013 and have received no response. They have had my property since April 19, 2013 and I should have received my payment of $[redacted] a long time ago.Desired Settlement: I want the money that is owed to me

Business

Response:

Payment in full of [redacted] is scheduled to mail on 9/3/13. We apologize for the delay in payment and appreciate your business.

Review: I received a quote([redacted]) from my Used Instrument Buyer on February 4 and mailed them my [redacted] Saxophone. On March 5, I was told that my check would take 6 weeks to deliver. I emailed April 4 and April 10, and was told that my check would be mailed on April 22. I emailed again on May 1 that I didn't receive the check, and was finally told it would go out that day. I received my check on May 7, and deposited it into my checking account. On May 13, I was informed by my bank that the check bounced and I was also being charged a $12 processing fee due to the check bouncing. This is unacceptable business practice.Desired Settlement: I want my promised amount of $522.50 plus the $12 I was charged because of the check bouncing. I would like a check mailed to me immediately, or preferably be wired the money because now I don't even trust a check from this company.

Business

Response:

$[redacted] was wired into [redacted] bank account 5/16/13. We apologize for the inconvenience and appreciate your business.

Review: March 11, 2013 I asked for a quote for two camera's that I was interested in selling (equalling $1,200). I received an email w/ quote #[redacted] and shipping label attached. I sent my camera's in for evaluation. On March 18th 2013 [redacted] confirmed receipt of the camera's stating inspection went thru w/out incident and that it takes 6 weeks to process and mail a check which I should receive around April 29th. May 6th I emailed [redacted] for status. May 7th [redacted] emailed and said she was taking over my acct and that she was meeting w/ financial that week in regards to my payment. She confirmed having my communication from [redacted]. I emailed [redacted] May 8th, May 13th, May 16th, May 21st, May 24th and June 8th. I never received a response from her. When I call the number listed on the website it always goes to voicemail and it aLways says the mailbox is full.Desired Settlement: I want the money they quoted for my used camera's ($1,200).

Business

Response:

check #[redacted] for $[redacted] is scheduled to mail on 7/19/13. We apologize for the delay in payment and appreciate your business.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I filed a complaint on 6/8/13 against usedcamerabuyer.com. I received an email on 7/8/13 stating that the company would send me a check ([redacted]) on 7/19/13 of which I still have not received. What are next steps?

Thank you

Business

Response:

A payment plan was offered to [redacted] today which will have him paid in full in * weeks. The first check for [redacted] will mail on [redacted]. We apologize for the delay and appreciate your business.

Review: RE: [redacted] On April 29, 2013 I mailed one [redacted] camera [redacted], five [redacted] and misc. [redacted] accessories to Used Camera Buyer.com. On May 7, I received their offer of [redacted] made by [redacted]. I responded that same day accepting the offer. I sent a follow-up acceptance on May 19. I tried calling [redacted]) a couple times, getting a message the voicemail was full. I was only able to leave a voicemail once for [redacted], but she never returned my call. On June 25, I received an email from[redacted]. with the following "Hello, My name is [redacted], and I'm the new buyer here with UCB. [redacted] is no long with us, so I will be assisting you with your quote. Unfortunately, there is a great deal of customers/quotes left from the previous buyer that I am sorting through. I have reviewed your communication with [redacted] and felt it necessary to update you on this status change. I am reviewing all accounts and information and will contact you when I have more information on the status of your check. Thank you for your patience. Thank you, [redacted]. Used Camera Buyer [redacted]" I have since left a couple of voicemails for [redacted], but have had no response. It has now been over 18 weeks since they made the offer and I have not received a payment.Desired Settlement: I would like to receive a [redacted] payment based on Used Camera Buyer's offer.

Business

Response:

[redacted] was offered a payment plan to get him paid in full as soon as possible. The plan was rejected therefore he is scheduled for a full payment of [redacted] on or around November 5. We apologize for the delay in payment.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Payment was to be issued on or around November 5, by Used Camera Buyer. As of today, no payment has been received.[redacted]

Review: In August of this year, I sent some used camera equipment to this company via [redacted] and had accepted their offer of 557.88. The equipment was received on August 12th(I have proof of delivery via [redacted]). After nearly two months of trying to contact them(no one would answer phone, email) I finally received a reply from a [redacted] from the company explaining they were behind in payments. After that, it went back to him and the company refusing to respond to my repeated attempts to get an answer on when I would receive payment. I finally received the first installment in mid October in the amount of 185.96 but have still not received further payment. Again, I emailed [redacted] repeatedly and he would not respond and finally on December 5th I received this response: [redacted] – I am closing a loan to our company on Monday 12/16. We will be sending checks out then to you and several others in the same boat. Will email you to confirm a week from this Monday. Thanks, [redacted] I have asked him if the payment has been sent out and again, he refuses to respond. I arrived home today to find there is still no payment for the remaining amount. This has gone on now for nearly five months.Desired Settlement: I would like the remaining payment of 371.92 sent to me.

Review: I sent camera equipment to this company because they gave me a quote for used camera equipment. They stated that they would inspect the equipment and get back to me. The tracking said that my equipment has reached Virginia but I am not able to contact anyone at the company. I have sent numerous emails and called with no response.Desired Settlement: I would either like the check for the quote that they gave me or I want my camera equipment back!

Business

Response:

Regina, We apologize for the confusion. We went over your case with our staff, located the internal problem and implemented a stronger phone and e-mail response policy. We have mailed your ck # [redacted] for $245.00 today 1/12/2016. Again we apologize for the delay and we do appreciate your business!Sincerely,[redacted]Accounting

Review: I was given a quote for 299.25 on on 1-7-13 for a used [redacted] guitar. I accepted the quote & shipped the guitar. Per [redacted] tracking the guitar was delivered 1-15-13. I was my understanding it would take 4-6 week to process payment. I contacted UIB on 3-19-13 regarding my payment. They quickly replied on 3-20-13 "We did received the [redacted], and it passed inspection without incident. We usually process and mail checks within 6 weeks, but were running a little behind at the moment. I anticipate your check mailing out within the next two weeks. When accounting verifies a mailing date for me, Ill let you know." I did not hear anything further until I followed up on 4-16-13. The reply email stated "There is an accounting/payments meeting on Friday and I can find out about your payment then. I will contact you after the meeting with that information." On 4-23-13 received an email that stated "We had our payment meeting today and your check will be mailed out no later than 4/30 as per the [redacted] of the company." I did not receive payment. On 5-8-13 I received the following email reply. "I do not see where your check was mailed." At that point I requested a check be mailed by the end of the week or my guitar returned. I have not received a reply to that email.Desired Settlement: I would like to receive my $299.25 payment. Or, if that is not possible, the guitar returned in the condition it was sent so I can sell it elsewhere.

Business

Response:

check #[redacted] for $[redacted] was mailed on 5/20/13. We apologize for the delay and appreciate your business.