UsedCameraBuyer.com

Review: I obtained an online quote from usedcamerabuyer.com for four used [redacted] lenses and one used [redacted] lens. I accepted the quote and received an email on December 11, 2013 telling me how to print a shipping label and send the equipment to them. I did so but heard nothing from them. On January 6, 2014 I sent an email to [redacted] asking them to confirm that they received the used equipment. I received no response, and follow-up phone calls also yielded nothing.Desired Settlement: I would like usedcamerabuyer either to honor their quote and send me a check or to return the lenses.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by UsedCameraBuyer.com regarding complaint ID [redacted].

Regards,

Review: On March 21. I agreed to an offer of $993.00 to sell cameras and lens to Used Camera Buyer (buyer [redacted]) through the [redacted] website. OLY Quote #[redacted].After leaving several calls on their phones and emails I was contacted by email reply by [redacted] on 4/11Hello, My name is [redacted], and I'm the new buyer here with UCB. [redacted] is unavailable at present, so I will be assisting you with your quote. I am in the process of organizing accounts.Please bear with me as I settle in. I have reviewed your communication with [redacted] and felt it necessary to update you on the status of your quote.Your quote cleared renegotiation and is in processing.Thank you for your patience. Thank you,[redacted]Used Camera Buyer[redacted] weeks passed and I emailed [redacted] again and was told normal time frame is 4 to 6 weeksI sent another email on 4/17 asking for information on quote but have not received a reply by email or call back on phone message left at their business.Desired Settlement: agreed upon quote (#[redacted]) of $993.00 for used camera and lens equipment or return of equipment to me.

Business

Response:

Your payment of $[redacted] is scheduled to mail on 7/17/13. We apologize for the delay and appreciate your business.

Review: I sent them may camera equipment according to the quote they provided for $170.72. They received my equipment 4/29/2015. I have UPS tracking and a shipping label that they provided. It has been well over 6-8 weeks (7/24/2015) as stated on the website. I have sent several emails and voicemails regarding this trade to which they have not responded. When I call the number ([redacted]) it says that they are all busy and to leave a message. No calls have been returned.

I would have never sent them anything, however, they make their website and emails appear as if they are affiliated with [redacted].Desired Settlement: I want them to send the money or return my equipment in the same condition I sent it in. I am prepared to take legal action.

Business

Response:

[redacted]Please accept our apology for the delay in payment; we mailed a check on 7.24.2015 for $170.72. We have also revised our payment process for [redacted] to ensure our customers receive their checks in a more timely manner.We appreciate your business and we hope that in the future you will consider Smash Direct, LLC. Best Regards,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company has sent a check and it has been deposited.

Regards,

Review: May 16, 2013: Used Instrument Buyer (UIB) agreed to purchase my Tuba for $650. May 22, 2013: The Tuba was delivered to the UIB office in [redacted]. The Tuba was signed for by [redacted]. The UIB quote # is [redacted]. Payment was to be made to me within 6 to 8 weeks. Since 8 weeks have passed, I have sent email messages and made telephone calls with inquires about the status of my payment. To date, I have received no response. I am deeply concerned about the lack of response from UIB and the status of my payment.Desired Settlement: Payment to me in the amount of $650, as UIB promised.

Business

Response:

We have offered [redacted] a payment plan to get him paid in full as soon as possible. The first check for [redacted] will mail out on [redacted] and subsequent checks will be sent for the following 3 weeks. We apologize for the delay in payment and appreciate your business.

Review: Used Camera Buyer made an offer to buy a camera lens from me. I accepted their offer and was told a check would be mailed to me. I advised a representative from the company that I shipped the lens, using the shipping label they provided, on 2/14. The lens was delivered to their facility on 2/22/13.On 4/1/13, I emailed Used Camera Buyer inquiring as to the status of the payment. Since that date I've been emailing with a company representative to determine the status. On 4/17/13, I was told by the representative that the payment would be mailed on 4/29. However, I was informed today (5/14/13) that the payment still has not bee mailed. Used Camera Buyer has had the lens I shipped for nearly 3 months and I have yet to receive payment.Desired Settlement: I would like the payment that was committed and I would like it to be shipped to me via overnight mail service and a tracking number provided at time of shipment.

Business

Response:

check #[redacted] for [redacted] was mailed 5/15/13. We apologize for the delay and appreciate your business.

Review: I sold them my [redacted] and an extra lens. I was told my payment would be sent within 6-8 weeks, but I they received the camera on April 9th and I still have not received payment as of August 1st. I have a trail of emails first from a woman named [redacted], then from [redacted], who informed me that [redacted] no longer worked there. The last email I received was on July 19, which read;----On Jul 19, 2013, at 7:26 AM, [redacted] wrote: [redacted],I have a meeting with Accounting early next week. I will email immediately following with any information regarding your payment. Again, sorry for any inconvenience. I am working to resolve this as quick as possible.[redacted].Used Camera Buyer[redacted]----and I have not heard back since.Desired Settlement: I simply want to be paid the amount they quoted me for my camera. If the delay continues, I would like to receive additional interest on the amount they owe me.

Business

Response:

We have offered [redacted] a payment plan to get him paid in full as soon as possible. Check #[redacted] for [redacted] mailed on 8/26/13. 5 additional payments in the same amount will be mailed on a weekly basis. We apologize for the delay in payment and appreciate your business.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Customer called on 9/12/13 and stated he has not received any checks since the response in August.

Business

Response:

check #[redacted] for $[redacted] mailed on 8/26/13. check #[redacted] for $[redacted] mailed on 9/13/13. Additional payments are scheduled to mail over the next 4 weeks.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have not heard anything from you or smashdirect on this issue in over a month. Please let me know if you have contacted them regarding this issue.

Review: This business also operates as [redacted]. I completed a quote online for my used instrument and then packed and sent the item. It was inspected and approved in April. They were supposed to send me a check for $112 and I have emailed them repeatedly and the only response that I have received is that they will send my check soon. Now they are not answering my emails and they have changed their website so the phone number has been removed and you can no longer log on and view your account status.Desired Settlement: I just want the money that they owe me which is $112 or I want my instrument back.

Business

Response:

check # [redacted] for $[redacted] mailed 7/3/13. We appreciate your business.

Review: Sent 2 cameras to this business per their quote#[redacted] They received the items on January 7, 2016 and per this quote# were supposed to send me a check in the amount of $546.05 within "10 business days of receiving them". I have not received the check and have been unable to speak with anyone on their listed phone number for a resolution to this matter. I sent an email to them and did get a response from someone named Mr. K. Eason who said he would look into this matter and get back to me the next day but that was last week and I have yet to hear from him. I subsequently sent another email and still got no response. I would like to resolve this matter without going through litigation and hope that your intervention can achieve that. Thanks you.Desired Settlement: Would accept agreed upon payment of check in amount of $546.05.

Business

Response:

Ck number [redacted] for $546.05 was mailed in the AM on 02/01/2016.We have addressed the communication problem with our employee and will continue to work towards a more efficient response system.We appreciate Mr. Creighton's business and hope to continue our business relationship. Tracy [redacted]Smash Direct, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Its been 10 weeks and I haven't heard back from this company when I e-mail or call. I sent in 2 camera's for quoted price of $378.24. I call and get voice mail on both numbers. Would like my money that I was quoted. They were fast on getting back to me, but after so long they stop replying to you.Desired Settlement: To either give me my money or send my camera's back.

Business

Response:

We apologize for the delay in payment for your used equipment. We realize the importance of this to you and will expedite payment to you as soon as we are able. We anticipate this will be during mid January. We are in the final process of restructuring our debt and will be in a position to mail payments at that time. If you have any questions prior, please email us at [redacted] or[redacted] . We value your business and look forward to making the situation right as soon as possible.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I have sold and shipped my used digital camera to this site. I agreed to their quote for my camera and we had a finalized agreement; this was April 3, 2013. I received several correspondences from their customer service representative indicating that my check was on its way. I have never received a payment for the camera which I have already sent to them. (Contract#[redacted]).Desired Settlement: Payment for camera or return my camera

Business

Response:

check #[redacted] for $[redacted] will mail on 7/5/13. We apologize for the delay and appreciate your business.

Review: I agree to sale of my [redacted] on April 12, 2013, and have not received payment as of August 2, 2013 or alternatively, return of the camera.Desired Settlement: I would like immediate payment for [redacted] which has been in their posession since April.

Business

Response:

check [redacted] for payment in full of [redacted] was mailed 8/21/13. We apologize for the delay and appreciate your business.

Review: I sought out the company Used Instrument Buyer in hopes of getting some cash for my three flutes and piccolo. I went through the process of recieving a qoute and sending my flutes in late May. The qoute number I recieved was [redacted]. I soon recieved an email from a member named [redacted] and then later a phone call to confirm the details. According to [redacted] the company recieved my flutes on June 3, 2013. Then I recieved another email on June 6, 2013 stating the inspection had been completed. I was offered $450, $77.50 short of my original qoute amount of $527.50; however I accepted. It is now August 8, 2013 and I still have not recieved payment. I have called and left numorous voicemails and I have emailed [redacted] multiple times to no reply. The company states it will take 6-8 weeks for payment to arrive but it has now been 10 weeks and after reading online reviews I refuse to allow this to continue much longer. If the BBC does not handle the situation I will be forced to pursue legal action. I do not want to do that, I just want my check. Thank you.Desired Settlement: I want either my three flutes and piccolo in the condition I sent them in or I want a check for $450 as soon as possible that will not bounce for insufficient funds. I do not want to have to contact the BBC on this matter again. I want it resolved ASAP. Thank you.

Business

Response:

We have offered [redacted] a payment plan to get her paid in full as soon as possible. * checks of [redacted] each will be sent out weekly starting next week on 9/3/13. We apologize for the delay in payment and appreciate your business.

Review: May 14 2013 I was given a quote of $ 1022.79 for an assortment of camera lenses. I accepted the quote on the same day. My contact then was[redacted]. On May 26 I sent an email just asking how the order was going. [redacted] responded quickly and told me the order was processing.On June 17 I requested an update on my order. On June 25 I got a response from a new associate [redacted] Who informed me that he was the replacement for [redacted] an he was behind in the processing.In early July I sent another email to [redacted]. His response was that he would inform management and assured me that my check would be sent in a couple of days.On July 30 I sent another email to [redacted]. I never got a response.In addition to emails I have tried calling them multiple times. I always got a voice mail. They never returned my call.I have a complete copy of all correspondence.Please assistance me on receiving my check of $1022.79Thanks [redacted]Desired Settlement: Please assistance me on receiving my check of $1022.79 as quoted from them in quote #[redacted].

Business

Response:

[redacted] was offered a payment plan of 6 weekly payments of $[redacted] to get him paid in full as soon as possible. The first check will mail out on Monday, August 12. We apologize for the delay and appreciate his business.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This is my second complaint with this company. Please reference my previous Revdex.com complaint ID [redacted]. Company has not honored our agreement of 6 weekly payments of [redacted]. I have only received 1 check on Aug 14th. Currently they are 3 checks behind.

Translate

Desired Settlement

I would like to be paid in full with one addition check of [redacted]). Thank you very much for your kind assistance. [redacted]

Business

Response:

check #[redacted] for [redacted] mailed on 9/5/13. 4 additional payments are scheduled to mail over the next 4 weeks.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Review: On 6/11/2013 I got a quote to sell some camera equipment to usedcamerabuyer.com (UCB) for $683.60. I accepted the offer and mailed the equipment utilizing [redacted] on 6/19/2013. I never receipt a confirmation of delivery or any other communication from UCB. On 7/28/2013, I contacted UCB via email and asked if they had inventoried and inspected my equipment for payment. On 7/29/2013 a "Peter D." confirmed UCB had received, inventoried and inspected my equipment and valued it at the agreed $683.60. On 8/19/2013, I inquired via email if the check had been mailed out yet. [redacted]. again responded apologizing and said he had a meeting with accounting next week and would email me an update in regard to my payment. On 9/3/2013 I sent another email asking for my payment or to return my equipment and never received a response. It should be noted that although they have a phone number/voice mail, I called and left number messages requesting someone to return my call over the last few months and never received a call back.Desired Settlement: I would either like my $683.60 or my camera equipment back in the same condition I sent it to them. Although I doubt the still have my equipment.

Business

Response:

In order to get [redacted] paid in full in the quickest manner, we have offered to send him 3 installment payments of [redacted] with the first payment going out early next week.

Review: I have never used anything like this and am not happy with the results. They advertised that they would have my trombone processed and my check sent out within 6-8 weeks. I am now on week 15 and have gone through 2 different representatives and now the third rep I have is not staying in contact with me. I have called I have pleaded with people over email to please just tell me something. I am owed 400$ and this is really my last resort to try and get what they guaranteed me. They said the latest the check would be sent was no later than 10 weeks. My unit was received on march 7th and it is now July 19th.Desired Settlement: I would just like my check or my trombone back.

Business

Response:

[redacted] has been offered a payment plan of * payments of [redacted] over the next 3 weeks in order to be paid in full as soon as possible. We apologize for the delay in payment and appreciate your business. The first of * checks will mail out on [redacted].

Review: As per their protocol, I [redacted] my entire [redacted] camera system to UCB in late October 2013. A price had been agreed upon, contingent with their personal inspection of each piece of equipment. On November 6, 2013, I received an email from UCB stating that after their evaluation, the offer had been downgraded. I immediately responded to that email that I accepted the offer. The advertized turnaround time was at that time four-to-eight weeks wait for one's check. By late December, through January and continuing presently, I began a telephone and email campaign to UCB. No response, ever; I have never able to contact any live person at UCB.

Sometime during this period, the UCB website announced their non-operation during "reworking" their website. Wouldn't taking care of unfinished business have been the right thing to do before embarking on new horizons!? The former UCB website is effectively abandoned: The (non toll-free) phone answering system says that they're "busy helping other clients, but they will return my call as soon as possible". They do not, ever. If they even offered a lame excuse ("We apologize, [redacted], we're working on it") I might be more inclined to tolerate their. But there is virtually no direct communication, no customer relations effort, no business ethic. , They proceed to ignore and abuse the client's rights, taking full unfair advantage of the customer's powerlessness. They have what they considered $1073.24 worth of my photo equipment that they still haven't paid me for. On January 20, I received an email:

I will follow up with your payment by week end.

Thanks, [redacted]t

President

I assume that [redacted] is the parent company. Whoever these people are, it's (non)business as usual; no results for me on that follow up. Bottom line__ they promised me $1073.24 on November 6, but here it is three-plus months later and still no check has appeared. This criminal fiasco has become a continuously recurring bad dream.Desired Settlement: Used Camera Buyer pays the money that they owe me.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by UsedCameraBuyer.com regarding complaint ID [redacted]. On 02/25/2014, I received the following quoted email:

[redacted] –

I am not in the office yet this morning but will reply to you later today.

Thanks,

I have since attempted email contact twice, with no further response.

Regards,

Review: I sent my [redacted] clarinet to them using the shipping label provided to them. My original quote # is [redacted]. They are supposed to pay me $42.00 for the instrument. I have never received a check. I have also sent numerous emails and left numerous voice messages on their phone # [redacted] and have NEVER received an email or call back. Thank you.Desired Settlement: I am asking that they either pay me the $42.00 or send me my [redacted] clarinet back.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by UsedCameraBuyer.com regarding complaint ID [redacted].

Regards,

Review: I sold the company a light meter for $189.10 and they excepted item on 4-11-13 . After not getting my money after a month I called and emailed them they told me they were backed up could be more than six weeks, well it was 7 months till I got a check on 11-21-13. I put the check in my account and paid some bills I had only to find out a couple of days latter that it was returned for insufficient funds. Now I owe the bank over 200.00

At the time of this complaint and it's going up everyday as I don't have the money to cover there bad check. This makes me sick.Desired Settlement: To pay me my money and all the fees from my bank that are getting bigger by the day.

Review: I sent some used DJ instruments (speakers, amplifiers etc.) to this company back in March of 2013. Shortly thereafter I didn't hear from them so I E mailed and they admitted that they received my equipment and that I would be receiving a check around April 22, 2013 for $605., which was a fair price for my used equipment. I have contacted by phone, E mailed several times and at first they said I would receive my check, but, it never came. Now I E mail and I never get a response from the company and my payment is long overdue. Today is July 21, 2013 and still no payment!!Desired Settlement: I want what is due to me and that is the check that they told me I would receive for $605.

Business

Response:

We have proposed a payment plan of 4 weekly payments of [redacted] to [redacted]. The first check will mail tomorrow 8/16/13, followed by 3 additional payments. We apologize for the delay in payment and will make sure that [redacted] is paid in full as soon as possible.

Review: I [redacted] a number of camera parts to their address. They had my equipment within their 10 day limit. I was told that the equipment would evaluated, and I would receive [redacted] for the equipment within 6-8 weeks. after about 10 weeks I contacted them via email several times, and they never responded, except to say that the equipment was in inspection. At twelve-weeks and a few more attempts to contact them, I finally asked via email for my original equipment be returned to me or that payment be made for the equipment. I have heard nothing at all. I also inquired about a later shipment I sent, and received no answer. This equipment is worth [redacted], and I asked for the same consideration from them.Desired Settlement: Fulfill their obligation to me for both sets of equipment or return both sets of original equipment to me.

Business

Response:

We offered [redacted] a payment plan to get him paid in full as soon as possible. The first check [redacted] for [redacted] is mailing 10/4/13. We apologize for the delay in payment and appreciate your business.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am writing you today because after we thought we had a solution worked out with UCB, you sent me an email saying to contact you if the time frame was not met. Well, I am Sad to say I have received nothing. After the agreement I received $[redacted]. After receiving no more after 11/15/2013 I contacted UCB via email asking where the money was and got no response. The next email I sent, once again asked where was my money and if I received no response I may have to have to contact [redacted] office for advice. Once again no response.

As you can see, they apparently are quite recalcitrant. I do not wish to go to the [redacted] office, if we could get this settled. I feel I have been taken for not only payment but for the goods I intended to trade(I doubt that after 9 months they would have my original goods available for return). I will feel compelled to contact [redacted] if we cannot reach closure on this problem.

I have included the email of my last communications to them.

I hope that you can help me resolve this, or give some direction that would be best to undertake.

I wish to Thank You in advance for you help.

Sincerely,
[redacted]