UsedCameraBuyer.com

Review: I sent two Guitars to them one [redacted] and one [redacted] To buy They offerd to buy them 800.00 for the [redacted] and 475.00 for the fender total 1275.00 This was in Feb 2013 Quotes # [redacted] And every time I email them they keep saying that they will send out the check. The last time I heard from them was Jul 16 Now they changed name to usedcamerabuyer.com Before that they were [redacted]Desired Settlement: To Pay me what they owe me Thank You

Business

Response:

In order to get [redacted] paid in full in the quickest manner we have offered a payment plan of [redacted] in 6 installments with the first check mailing the week of 9/16/13. We apologize for the delay in payment and appreciate your business.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]Regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] I filed a complaint ON AUG 27/2013 #ID [redacted] They said they would make6 Intallments With the first check starting 9-16 2013.The Payment plan was 6 Installments of $[redacted] They have only sent two Installments ([redacted].00)The last Check was10-29-13 I sent emails and Phone calls and nobody responds. Thank You

Review: I contacted Used Instrument Buyer in April (without doing my homework/research on them, obviously) regarding two instruments we had for sale. They gave me an offer of $280 for both instruments on April 17, 2013. The instruments were shipped on 4/20/2013. I confirmed via [redacted] that they did receive delivery of the instruments, but I have not yet gotten paid for them. Please put these people out of business so they will stop doing business!!!! If I had done my research, I would have known better....Desired Settlement: I would like to receive payment for these instruments that I sold them in the amount quoted ($280) as we agreed. Thank you.

Business

Response:

Payment in full of $[redacted] is scheduled to mail week of 9/16/13. We apologize for the delay in payment and appreciate your business.

Review: back in March 2013 I entered into an agreement in which [redacted] was to purchase my [redacted] for $300. I sent them my [redacted] via [redacted]. they received the [redacted] and was to send me a check on April 29th 2013. that date came and went without a check, I sent them an email and was told some how there was a mix up and my check would be mailed May 10th 2013. I have called many times sometime 10 times in one day no response. I have sent emails asking for my check no response. I am asking for help in this matter, I feel this company should not be an Accredited company with the way they do business. my next step if I do not receive my money is to contact the Virginia State's Attorney office for criminal charges. please help outDesired Settlement: my money which is owed to me

Business

Response:

check # [redacted] for [redacted] was mailed to Mr. [redacted] on 5/22/13. We apologize for the delay and appreciate your business.

Review: Sent in two cameras to them after accepting their quote. Have [redacted] verification that they received the cameras. This was in SEP 13. Anticipated 6-8 weeks to get payment for cameras. Still nothing. Have an email from them that they have the cameras and have gone through the inspection process and anticipate payment soon. Again, this was in SEP 13 and still nothing.Desired Settlement: Would like the money owed for the cameras or just send me my cameras back to me.

Business

Response:

I spoke with [redacted] and he said that they have snet up a payment plan with this customer, the first check was sent on the 19th of March and the next check with be sent out on 4/15

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,

Review: I sold my [redacted]t to them for the agreed $700.00 and sent the Trumpet to them. This was in February 2013. There was a number of e-mail exchanges where they keep promising payment but they never paid. For the last 4-5 months, they have refused to respond to my e-mails.Desired Settlement: Pay the $700. I prefer money order since I do not trust them.

Business

Response:

In order to get [redacted] paid in full as soon as possible we have offered him a payment plan of 4 intallment payments. The first check for $ $[redacted] is mailing out early next week.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

All I have from the company is one more promise of something they say they will do in the future. They have never delivered on promises. I need to get payment.

Regards,

Review: I sent in a [redacted] a [redacted] lens, and a [redacted] lens on March 21. I was notified by the company that the estimate that they gave me on the internet for 678.81 was confirmed. I received that email on April 5, 2013. I received another email on April 25, that my check was in the mail and should take 5-7 days to arrive. After waiting about 10 days, I contacted the company again, and was told that the check was not mailed, and that they would look into it. I have not heard another thing in nearly a month, and there is no other contact initiated from them in any way unless I contact them. I am wondering if I have been scammed, or if they don't have the money to pay for the equipment. I have asked them to either send payment or return the equipment, but as of yet have received no response. I appreciate anything you might do to help.Desired Settlement: I would either like the payment that they quoted me, or I would like to have my equipment back so I can sell it to someone who will actually pay me for it. Thanks for your help.

Business

Response:

check #[redacted] for [redacted] will mail on 6/7/13. We apologize for the delay and appreciate your business.

Review: On September 24, 2012, [redacted] of Used Camera Buyer agreed to purchase four (4) [redacted] with accessories from me. The agreed upon price is $540.00 and they ([redacted]/Used Camera Buyer) would pay for the [redacted] insurance and shipping charges. On October 17, 2012, I shipped the equipment to [redacted]/Used Camera Buyer, [redacted]. The [redacted] tracking records indicate that the equipment was delivered and received on October 24, 2012 at 9:44 am by someone named [redacted]. As per our agreement, I was due payment within 5-6 weeks. On several occasions I called and emailed [redacted], but my calls were never returned nor emails answered. They received my equipment and ended their communication with me without paying for my equipment.

I have complete records of my equipment including serial number for each. If necessary, I will file a stolen property claim with the State of Virginia authorities.Desired Settlement: Immediate payment of $540 for my equipment.

Review: I had sent an instrument to this company's Used Insturment Buyer service back in May 24, 2013. I followed up with them June 11, 2013 inquiring about the payment that I was to get from them for sending the instrument and was told that it would be the end of July or early August. Since then I have attempted to contact the company 2 more times never to hear from them in regards to this.Desired Settlement: I would just like what I was promised which is well over 200 dollars from this company for this instrument that I sent in.

Business

Response:

Payment in full of $[redacted] is scheduled to mail the week of 9/16/13. We apologize for the delay in payment and appreciate your business.

Review: usedcamerabuyer.com buys used cameras. you send a description of the camera and the cameras condition and they issue a quote of payment for that camera, in my case $105.00 for a [redacted]. ( quote number [redacted] ) despite numerous calls to the business during their posted hours , have only been able to leave call back messages on a recorder. this has occurred over approximately two months .Desired Settlement: payment for the camera

Business

Response:

check [redacted] for [redacted] mailed 8/21/13. We appreciate your business.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Customer called and stated the check receiced from the company bounced.

Business

Response:

[redacted] was sent a certified check on Sept. 26 and is paid in full at this time.

Review: I sent camera lenses into this company. The quote Number they gave me is [redacted]. I sent them in on April 23, I called 8-10 times and emailed 8-10 times and no response. They have my equipment and never paid me for it. This equipment is for a educational program and students will loose if they do not pay. I just do not know what to do next they never answer the phone and are not answering emails. Thank You[redacted]Desired Settlement: Pay the amount they agreed upon. I have email trail of all interactions with this company or return the lenses.

Business

Response:

check #[redacted] for $[redacted] is scheduled to mail on 7/22/13. We apologize for the delay in payment and appreciate your business.

Review: I had received an online quote for the sale of 3 musical instruments on March 31 2013. I shipped the instruments to them in the required time frame and have yet to receive any check from them for the promised amount. I have kept copies of all correspondence and have made several phone calls and emails because their payment was supposed to take 4-6 weeks and here it is 11 months later and still no payment and they have not made any contact with me for the last several months even though I try to make contact asking where my promised payment is. And now there website shows they are re-working the site.Desired Settlement: I would like the promised payment or the return of my instruments in the same condition I mailed them in. I have pictures and serial numbers in my files for each of the instruments.

Consumer

Response:

I was contacted finally by a reply to my email on 2-2-14 but at this time the complaint has not been resolved. I was told they had fallen on tough times and would get back to be after talking with the book keeper on 2-6-14 and that has not happened yet.

UsedInstrumentBuyer.com regarding complaint ID [redacted].

Regards,

Review: I obtained from UIB (used instrument buyers) a quote for the sale of two flutes. The flutes were delivered to UIB as instructed. I was supposed to receive payment in 3-4 weeks. After 4 weeks I did not receive payment. I attempted to contact the company several times by phone and had to leave a message each time. My phone calls were never returned. I did get an email stating that my messages were received and they were running behind my check should arrive in 6-8 weeks. It has now been 8 full weeks I have not received payment, they still have my flutes. I feel like I have been more than patient, UIB has my flutes they have not paid for them. I want my money, or I want my flutes back.Desired Settlement: I want to be paid for my flutes as promised, or I want my flutes back.

Business

Response:

check# [redacted] for $**.** mailed 5/13/13. We apologize for the delay and appreciate your business.

Review: I have sold used cameras to this company for several years, without a problem. On July 13, 2013, I sent them a camera- I have the [redacted] tracking form confirming that they received it. I still haven't received a check from them as payment for the camera, and as promised on their website- usedcamerabuyer.com. Since then, I have left several phone messages, email messages, and regular mail letters for them, with only 1 response- an email on September 11th stating that they would look into it and contact me the following week. The phone # on their email was [redacted]- I called many times and left messages- no response. Their official phone # on their website is [redacted]- when I called that one, I heard a phone message listing a different company. I called the local [redacted] and also the [redacted] -- neither one of them has any record of this company. When I called the Central Virginia Revdex.com, they gave me a phone # [redacted] - I called it- it's an X-rated phone line.Desired Settlement: I have tried to contact Used Camera Buyer asking that they either send me the check for $182.90 (as agreed to in their online quote) or send me back the camera.

Business

Response:

A check for full payment to [redacted] of $[redacted] was mailed on 10/16/13.

Review: On March 25th, 2013 I was given a quote for 3 instruments that I sent in. The quote was for an amount of $186.00. Shortly after I sent off the original 3 instruments, I got another quote on one more instrument. That quote was for $800.00. I sent that instrument in on April 18th, 2013. I confirmed through email with a representative that they had received all of my instruments and that I should receive checks within 6 to 8 weeks from when they received my instruments. After about 8 weeks of waiting on the first check of $186.00, I contacted used instrument buyer through email and received a quick response stating that they were a little behind but that the individual would get with the accounting department "tomorrow" and get back to me. He never got back to me, so after a few more emails and voice messages sent, I received an email from another rep who assured me that he would get back to me on the problem. He did get back to me June 13th and he stated that the first check for $186.00 was scheduled to go out on "in a few days" and the second check for $800.00 would be sent on June 25th. On June 21st I started to call and email. When I emailed this rep, I received an auto-reply stating that he was out of the office for 5 days making it impossible to let me know about the mailing. After approximately 10 communication attempts without response, I threatened legal action and finally received an email from the Owner, Seth Schmidt. He stated that he would personally put my check for $186.00 in the mail on June 26th, and he would mail the $800.00 check on July 1st. I requested a tracking number which he did send me for the first check. On July 1st, I emailed him for a status update, no response. I called his personal cell phone, no response. I called their direct line, no response. Then I check out the website and find that they removed their contact phone numbers. Today I have attempted to contact them at all numbers and email addresses that I have, without any response.Desired Settlement: As far as I am concerned, the $800.00 offer is null and void. I am requesting that they provide me with proof of how much they sold the [redacted] Baritone Saxophone for (minus whatever repairs/parts they may have bought), and I want a check for that amount. If you want to run a business and make profits, you do not do it at the expense of your customers.

Business

Response:

check #[redacted] for $[redacted] was mailed UPS 2nd day on 7/3/13 confirmation # [redacted]. This information was previously emailed to Mr. [redacted] on 7/2/13.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I received a check for $800.00 FINALLY on Monday, July 8th. I deposited the check and I hope it clears. I have since found the ebay account for usedinstrumentbuyer.com and without doing anything to the instrument, they sold it for over $1800.00. The auction closed on June 7th, a month earlier than when I received this check. I was originally given a mailing date of June 25th for this check and then the owner promised he would personally mail it on July 1st. It was not mailed until July 2nd. I am asking for $25.00 per day past the original date given, until the date that I received the check. That would be a total of $300.00.

Regards,

Review: On April 24, 2013, I received an offer to sell my [redacted] for $570.00. I sent the [redacted] to them and received a few emails confirming receipt, confirming the offer and confirming that a "check was in the mail" on July 8,2013.As of today, I have yet to been able to actually speak with an individual - despite repeated calls. I have also not received a check.I am still looking to receive my money.Desired Settlement: I would either request return of the [redacted] or payment in the amount of $570 as per our contract.

Review: On April 22, 2013 I received an email from the company, Used Camera Buyer, confirming receipt of my digital video camera and the initial quote of $21.00, to be paid to me in exchange for the camera. The quoted time for processing as expressed to me, was approximately six weeks. It has now been 12 weeks, and I requested the payment, or to return the camera to me. I have received no response.Desired Settlement: To be paid the quoted amount of $21.00

Business

Response:

check # [redacted] for $[redacted] mailed 7/24/13. We apologize for the delay and appreciate your business.

Review: I sent Used Camera Buyer a $1700 lens in February for them to appraise and sell on their site. The contacted me to tell me it was worth $650 and did I still want them to send me a check. I said yes, please continue on and send me the check. I have been trying to contact them for almost 6 months now. I was told my check would ship 5/4/2013 and didn't receive anything. Contacted them again multiple times and was told my check would ship 6/21/2013. It is now early July and I cannot reach them, they have my lens and I don't have a check. Their voicemail is now full and I have emailed multiple times.Desired Settlement: I either want my lens mailed back to me, or the check promised sent to me.

Business

Response:

check #[redacted] for $[redacted] is mailing 7/10/13 via UPS 2nd day air. Tracking #[redacted]. We apologize for the delay and appreciate your business.

Review: Got quote, sent instruments, received confirmation of instruments receipt May 20, 2013. Quote was modified by [redacted] and I accepted modified quote 5/23, with their confirmation of this 5/24. Sent email at 6 weeks after this (7/3) inquiring about check; no response. Sent more emails 8/8, 8/13,8/16,8/19 again no response to any. I have called three times, no returns to my calls. It is now almost 5 months since transaction was started, STILL awaiting my $61.00 check.Desired Settlement: want my check asap!!

Business

Response:

[redacted] was sent a check for full payment of $**.00 (#[redacted]) on 10/3/13. We apologize for the delay and appreciate your business.

Review: Used Camera Buyer buys used electronic equipment. You get a quote for your items and then if acceptable you mail your items to them. They in turn are supposed to send you a check within 6-8 weeks for your items. I received a quote on 5/20/13 for a [redacted] lens 75-300mm zoom and a [redacted] lens 18-200mm zoom for a total of $84.10 to be paid to me. Used Camera Buyer received my equipment on 5/29/13 at 11:47am (within the 10day time frame they require). It is now 9/16/13 almost 4 MONTHS later and I still have not received my check for $84.10. I have emailed Used Camera Buyer 3 times 8/7/13, 8/14/13, 9/9/13 and called them 2 different times and I have not received 1 phone call or email in return to address this issue.Desired Settlement: Please send me the $84.10 owed to me for the two lenses that you received.

Business

Response:

check [redacted] fo 84.10 mailed 9/23/13. We apologize for the delay in payment and appreciate your business.

Review: Used Camera Buyer offer to buy [redacted] for $40.00. I agreed and mailed the camera. I still have not received a check. I have called and email to ask to resolve this matter. I have had four different people email saying the check will be sent out. I have not received it yet. I started this February 19, 2013. I have saved all the email during this time. I do not know what else to do. So I'm asking for your help.Desired Settlement: That Used Camera Buyer honor the agreement

Business

Response:

check # [redacted] for [redacted] was mailed 9/5/13. We apologize for the delay in payment and appreciate your business.