usedworkclothes.com

This order is not even one week old. Very surprised that a complaint was filed. Our website indicates that delivery can take up to 2 to 4 weeks.
We've contacted the customer,  and is shipping out merchandise today.
[redacted]
Usedworkclothes.com
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with the consumer and he stated that he still has not received his products and it has been going on for a year.
Regards,
[redacted]

Revdex.com spoke with the business. He has spoken with the customer he sent a money order out because there was an issue with the refund. The customer should have that by today or Monday .

Review: I ordered 10 pairs of work pants from this company on 3/18/16 and waited for delivery. I never received any delivery notification or the pants in a timely manner. I emailed them on 3/30 asking about the order. I received and automated email stating, "Remember, at usedworkclothes.com, it's much easier to contact us via email ( [email protected] ). All emails sent by 6pm(est) will be responded to by 8pm(est). The best time to call is 12:30pm - 2:00pm and 5pm(est) - 6pm(est) Mon-Fri.." I waited until 4/1/16 to call and got a garbled message only to find the mail box is full. I sent a message through their website to no avail. They took my money for the pants and now I am unable to contact them in any way to either get the pants I ordered or get a full refund.Desired Settlement: I simply want the order fulfilled so my employees can have their work pants.

Review: I order off of the website the second of april still have the invoice kept waiting for it to come and called them and they said that it was showing that it had been delivered but delivered to the wrong person that they would get ahold of the post office and see if they could find out whats going on and call us back they never did call back so I called the post office and they werent showing anything being delivered so we have been calling them and calling them to see whats going they never call back we have left several message and sent several emails wanting to know whats going on and get our money backDesired Settlement: want our money back

Review: I had ordered some used work clothes from them and the pants were to small so I called them about returning them and they said they would exchange them so I mailed them back to them on 08/20/2016 With a tracking number USPS they received them on August 22 at 1:35 pm. On 08/26/2016 I called them to see if they had shipped the other pants back yet and the guy said yes they had been shipped. The next day I sent a email to [redacted] to see if they had a tracking number for the shipment and this is what they sent USPS tracking number. package has been in pre shipment since the 27th of August and hasn't left the business and I have never heard anything from the company. I have sent emails nothing in return. I have called no one to take call,mailbox full can't leave a message. So please check into this for me I would like my pants or my money back Thank You.Desired Settlement: Would like my order or a refund

Business

Response:

Revdex.com spoke with the owner-At this time this order has been shipped and should arrive next week.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

HHave the business to email me a tracking number. He sent one before and it still shows its in pre shipment front 08/27/2016 untill I have a tracking number and the items are in my hands I won't be happy Thanks

Review: On May 29, 2016 we ordered some work shirts. Gave our CC# etc. We called them in June and the "mailbox" was full. I finally got a hold of a gentlemen at 7:30 am. June 21st. I was told the order would go out that week. I phone again and was able to leave a message Saturday July 2. My message was that I wanted the order a phone call or the money returned that week. I did not receive any of the above. I tried calling again today July 12th at 11:30 am. I received the message machine. I hung up and decided to contact you. ,\Desired Settlement: To make amends in a perfect world, I would like to receive the order and an apology for taking so long and lying to us. If our order cannot be fulfilled, then we need to hear that as well

Business

Response:

[redacted] called from the business. He has been in contact with the customer and this will be shipped out to him.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I ordered from this company in January 2016. Received the clothes after 8 weeks and they were not at all what was ordered. The owner promised to refund my money - which has not happened and it is now August. I have called him over 100 times and he has stated that he mailed a check, and when that did not come I called and asked for the check number. Instead of the check number he created as USPS delivery and gave me the tracking number - but has never taken the letter/refund to the USPS to be sent. I have never dealt with a business that is this conning and where the owner can't tell the truth to save his life. He has made many many excuses but has never fulfilled his promise to refund monies to me. I plan on taking him to small claims court per legal representation advice and will be suing for the maximum amount allowed.Desired Settlement: I have given this person 7 months to refund my monies - and will send him the crappy/incorrect clothes that he sent if he provides the postage - If this is not resolved I will pursue a small claims case against him asking for $3500 for all of the time spent on the phone and interest

Review: I ordered used work clothes 2 weeks and a half ago. I was called on Aug.16,2016 to collect my payment and the gentleman told me since I live in Ky he will send the order out that night. Nothing I ac not reach him my email, text or calling.Desired Settlement: I just want my clothes now please!!!

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by usedworkclothes.com regarding complaint ID [redacted].

Regards,

Review: ordered 5 long sleeved navy blue shirts, received one long sleeved navy blue shirt and 4 mixed color long sleeved shirtsDesired Settlement: Replace mixed color long sleeved shirts with navy blue long sleeved shirts

Business

Response:

Revdex.com spoke with the business. This will be refunded to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I placed an order on 3-29-2016. On 4-20-2016, I contacted the company an a Gentleman answered. He would not identify himself, nor acknowledge the company. I asked where my order was, he asked me my last name and said he would call me back. After no response I called back on April 21, 2016. I asked the same question and he said he just got a big order in and would call me back with an update and my tracking number. As of May 8, 2016, I have had no response. The Customer support chat does not work, the email system aborts and so does the invoice tracking system on the Web. At the point I just want to get my full refund of $76.16. I fell this business is a scam, defrauding the public and buyers should be aware. I apparently fell into his trap as many other have done. I wish I did my homework on the company before buying the products I did not receive. I am looking for a full refund again. The excuse of 2-4 weeks and he is a salvage company, is just a buffer for his scam.Desired Settlement: I would like a total refund of $76.16 dollars immediately.

Review: We ordered used uniforms for my husband. Order was placed on May 12, 2013 for the amount of $54.65 for shirts and pants. We have not received them as of today. I have called and was told it would be 2 or 3 more days. that was 7 days ago. We thought standard shipping would be 5-7 business days but it has been WAY longer than that. I have sent 4 emails (which the website says will be answered within 2 days) and none of them have been answered. I have a receipt although when I check "order history" there is nothing. I just want a refund and forget the uniforms!! I can provide the receipt but would prefer it not to be public.Desired Settlement: Refund to debit card in the amount of $54.65 immediately. Thanks for your help!

Business

Response:

Customer was given a refund back to debit card.

Review: I ordered work pants 5-27-13 still no pants was told last Monday I would have shipping info by Tuesday still nothingDesired Settlement: JUST WOULD LIKE MY ORDER AND THE TRUTH WHEN EMAILED

Business

Response:

Order will be shipped out on 6/20/13

Review: I purchased work pants from this company on November 2nd of 2015 and 2 pair of the pants were the incorrect size and did not fit. The size listed on the pants is correct but when I put them on, one pair was too short, the other too long. Upon trying to contact them to resolve the issue, my emails to a Mr. Darnell [redacted] went unanswered. I tried several emails and then tried several times to telephone their customer service and the calls went directly to phone mail. I then tried filling out a customer complaint form on their web page but when I hit send, it gave me an error and said it didn't send. Their refund policy says you must contact them within a few days for them to honor it, but if they don't respond to you, how are you supposed to stay within that time frame. I feel this has drug on long enough and needs to be resolved.

Here is the invoice # from my purchase: [redacted] Thank you, [redacted]Desired Settlement: I would like to be refunded for the 2 pair of pants or have them send me 2 new pair that are the correct size.

Consumer

Response:

[redacted] – I want to let you know that my complaint with used work clothes has been resolved to my satisfaction. They sent me new clothes to replace the ones that were the wrong size. Thank you for your help in resolving this. My complaint number was ID [redacted]. Thanks again,[redacted] Emilee Stevens – I want to let you know that my complaint with used work clothes has been resolved to my satisfaction. They sent me new clothes to replace the ones that were the wrong size. Thank you for your help in resolving this. My complaint number was ID 11117770. Thanks again,John Gross

Review: Ordered clothing from this company on May 13, 2013. I noticed that the money was withdrawn from my account and I received an email saying that my order had been received and that my order would be shipped the next business day. It is today.. May 29, 2013 and I have called several times and talk to one man on Monday, Memorial Day. And he said that I would have to call on Tuesday cause the office was closed for the holiday that he just answered the phone sometimes. He sounded unintelligent and stumbled about what to say. I have called from 3 different numbers since Tuesday morning and I'm only getting voice message for a cell phone. This should be investigated by the Revdex.com...it is such a ripoff.Desired Settlement: I would like the money to be returned to the card in which it was removed. The total amount was $49.85.

Business

Response:

[redacted] stated he would refund the money back to the card

Review: Ordered used work pants on 04/22/2013 & have not received them as of 05/29/2013. Have e-mailed several times with responses from [redacted] by e-mail only. 1-05/06/2013 re: that I had placed order and had not been able to track package, no answer from multiple phone calls & no clothes had been received. Left e-mail & phone where I could be reached. - his response on 05/07/2013 was "Will have update later this evening" 2-Had to re-contact [redacted] on 05/08/2013 with following; -- What happened to update?? Later this evening (May 07)has come and gone with no response. He then e-mailed me back on May 09, 2013 with this reply: Will process and ship out ASAP. I then e-mailed back and asked why the order was just then getting processed and shipped out when I placed the initial order +/- 2 & 1/2 weeks earlier. No responses since, No clothes received, last message I e-mailed on 05/29/2013 was: I believe that I have been more than patient and have still not received my order, still unable to track it and no contact from the company since my response on 05/09/2013. ------ I would like my order filled and see the company receive an unsatisfactory rating / recommendation from the Revdex.com as many people hold your business rating / recommendations in high standards, as I, myself do. Thank You for your time and consideration in this matter. [redacted]Desired Settlement: I would like my order filled and see the company receive an unsatisfactory rating / recommendation from the Revdex.com as many people hold your business rating / recommendations in high standards, as I, myself do. Thank You for your time and consideration in this matter. [redacted]

Business

Response:

[redacted] stated he didn't have the size in stock, order was cancelled and customer was not charged.

Review: We placed an order online with usedworkclothes.com on August 5, 2015. We received an emailed receipt with an invoice number. We have tried several times to call the company with no answer, or no human contact. We have also emailed the company with no response whatsoever. The online area for order tracking only gives us an error message! Here is a copy of our invoice:

[redacted],

Thank you for shopping with Used Work Clothes at [redacted]

This automated e-mail serves as your receipt. Please do not reply to this e-mail.

Order Summary

-------------

Invoice #: [redacted]

Order Date: Wed, Aug 5, 2015 18:49:32

Payment:

$36.66 will be charged to your [redacted] card numbered xxxx-xxxx-xxxx-2546.

Order Contents:

---------------------------------------------------------------------------

Qty | Item # | Description | Price Each | Total Price

---------------------------------------------------------------------------

2 | WRK010 | 5-Pack-Short Sleeve- Shirts | $13.95 | $27.90

Shirt Size: medium

ColorShirts: Navy Blue

---------------------------------------------------------------------------

Subtotal $27.90

Less Coupon sav15nov ($4.19)

Subtotal $23.71

Tax $0.00

Shipping (Standard) $12.95

---------------------------------------------------------------------------

Balance Due $36.66

Shipping Information:



[redacted]

You will receive a confirmation e-mail providing shipping details when your orderDesired Settlement: Please fully refund the amount charged to my credit card! It has been four weeks and still, NOTHING.

Business

Response:

Revdex.com spoke with the business. This transaction was never charged to the customer. The items were not available and so the order was cancelled.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I ordered clothes from this company. When I got the clothes the pants were to little in the waist & way to short in the legs. The shirts I ordered size long in the sleeves witch they were way to short. I called & asked to return them for my money back. They said yes so I sent them back. & the person I talked with said they would put the money back on the debit card I used & it will take a couple days so I waited a week a no money back to my card. So I called back & they told me they didn't do that they had to send a money order so they told me wait a week or so & I would get it, two weeks has gone by & nothing. So I call back & this same guy tells me he don't know why I haven't received it, so I say just send me the right size clothes & that will be good. He said I will ship your order today. Well it has been 6 weeks & I haven't received the clothes or my money back.Desired Settlement: Either send me my money back or exchange the clothes for the right size

Business

Response:

I spoke with [redacted] from the business and he stated that he will refund the consumer in the form of a money order.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The consumer has been told the information about the refund for about 2 months now and he wants to know a time frame when he can receive it.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Business

Response:

I spoke with [redacted] from the business and he stated that he sent a money order out yesterday.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The consumer called and stated that he still has not received the money order.

Regards,

Business

Response:

I spoke with [redacted] from the business and he stated that he received information that the consumer did a charge back with the credit card company so he had the money order returned. After speaking with the consumer, the consumer stated that he did not file the charge back he only spoke with his credit card company. [redacted] will be putting the money order in the mail tomorrow and the consumer should receive it by Monday.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

I have spoken with [redacted] about this before & told him I did not do a charge back to my credit card! This is another way for him to get away with my money! I have accepted his offer! I do not want the case closed until I get my money. I will get back in contact with you on Monday evening if I do not receive my money......

Business

Response:

Money order has been mailed.

Will notify customer again.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

I will accept the money order! But I still want this case opened until I receive it! Cause he has given me every excuse in the book! This company does not need to be in bussiness! I did the return policy as stated by the company & I can not get my money back or the merchandise I have ordered! I was good enought to give this company my money/bussiness & this is what I get.....

Business

Response:

I spoke with [redacted] from the company and he stated that the money order has been sent and the consumer has been sent the tracking information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The consumer called and stated he still has not received the money order.

Regards,

Consumer

Response:

Yes I have received the money order from the business. Thank you for your help!

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I bought 47.90 worth of clothes I try contacting them the phone says phones not working I sent several e mails to them still no responce all I want is my merchendise or my money back. thats all im askingDesired Settlement: merchendise or my money back

Business

Response:

This order is not even one week old. Very surprised that a complaint was filed. Our website indicates that delivery can take up to 2 to 4 weeks.

We've contacted the customer, and is shipping out merchandise today.

Usedworkclothes.com

Consumer

Response:

everything has been settled done got the merchendice

Review: Made numerous calls and emailed. Paid for items a month ago and unable to reach anyone. Answering machine is not functioning.Desired Settlement: contact me if can't fulfill purchased items and refund my debit card.

Business

Response:

Items were on back- order. Expect delivery within a few days. We are very sorry for our delays.