usedworkclothes.com

Review: Made purchased on 3-28-15. Received receipt on charge [redacted] card on 3-31-15. Got E mail message on 4-10 15 stated that my order would arrive in 3 or 4 days. I never got it. On 4-20-15 I got an e mail stating that your order has been finally completed. Sorry the order took so long. It also said that I would get my order within a few days from 4-20-15. I have not received my odder from this company. Stop this company from doing business!Desired Settlement: Stop this company from doing business on the internet!!!

Business

Response:

Revdex.com spoke with the business. The customer canceled his order and was refunded through the bank.

Review: I purchased an advertised package of used work clothing consisting of 3 long sleeve shirts (large), 3 pairs of pants ( 38 x 30), and a jacket (large) - all dark gray in color. The website says to expect delivery in 2 to 4 weeks. It also states upon confirmation that shipping details would be provided upon shipping. My credit card was charged for the purchase 1 day or so after the initiation of the order - order #10783. I emailed numerous times requesting status and shipping information. I did this both through the website AND on the email that came through for confirmation ( related to [redacted] - the business operator ). I have received a few replies but each time he indicates either that I can expect the order by the end of the week OR that he "is taking care of it" and will ship ASAP ( never any details ). I have requested that he either provide the produce as advertised OR refund my money. He largely just doesn't reply. I have been waiting over 5+ weeks and have become increasingly frustrated.Desired Settlement: I would like the order shipped immediately with shipping method / tracking information clearly identified. I would like the product to be delivered as was advertised. OR I would like a full refund immediately ( again with details so I can verify with my bank )

Business

Response:

Mr [redacted]s order is on route to him. We did notify all our customers we wereExperiencing longer than usual delays due to the poorWeather conditions we were experiencing over the past month. I'll be sure to contact Mr [redacted]s immediately with an update.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Today is Monday, March 9th, 2015. I waited until the [redacted], and[redacted] have delivered in my neighborhood today to see if I would receive thepackage as was indicated by the business. It has not arrived and nor haveI had communications with the business. If, in deed, the package was"on route" as was stated, it would have been here by now. Imight add that the business did not provide a shipment date, method ofshipment, and tracking information as was originally requested as well. Furthermore, I was never notified that the business was experiencingdelays due to weather. In fact, I was notified on Feb. 9th, 2015 toexpect the delivery "this week" because they had gotten "caughtup from the holiday rush". At this point, I would like the businessto refund my money as my preferred option. UPDATE: Today is Thursday, March 12, 2015 and I received a box via USPS from the business. It had shirts, pants, and a jacket but it was unlike what I had ordered. The shirts were short sleeve and two of the three were not the right color. The pants were the right color but none were the right size. The jacket was the only piece that was as advertised and ordered. Most of the size labels were ripped from the items but the one remaining ( other than the jacket ) showed an incorrect size ( 40 ). I ordered 38 waist. The lengths on all three pants were wrong - not 30 inseam as I ordered. At this point I would ask that the business send a return postpaid shipping label to return them as I do not intend to incur further cost in this transaction. I would now request that my original sum be returned in full as I had previously indicated.

Regards,

Business

Response:

Mr [redacted] called about the rebuttal he received. He stated that the customer received the merchandise and was not happy with it so he went ahead and processed a refund. He stated that he tried to call the customer to confirm that he had received the credit but was not able to get in touch. The refund was processed last week so he should have it by now. Mr. [redacted] was concerned because he has been having issues with his processor and stated that if for any reason the customer has not received his refund, he will mail out a check.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Just as Mr. [redacted] indicated, he has stated that he has issued a return credit for the full amount paid however I have contacted my financial institution both on Friday, March 20, 2015 and today, March 23, 2015. They have thoroughly checked their system and their is no evidence of a credit having been filed ( active or pending ). I can attest that it has not been posted to my account as I have been watching it daily since my communication with Mr. [redacted].Still awaiting a refund ( in some form ).

Regards,

Business

Response:

Revdex.com spoke with the business. He has spoken with the customer he sent a money order out because there was an issue with the refund. The customer should have that by today or Monday .

Consumer

Response:

To whom it may concern @ Richmond Revdex.com:

Review: Ordered from USEDWORKCLOTHES.com on June 17, 2013.I ordered 5 pants and 5 shirts from them.It is now July 28, 2013 and I have not received my order. I have emailed [redacted] the company owner several times. Each time he stated my order would be IMMEDIATELY shipped. I even spoke to him over the phone and and he said he would PERSONALLY take care of this.When I talked to him on the phone he said "give me 3 days and you'll have your clothes." That was over a week ago.Desired Settlement: I want my clothing [redacted] or a return of my money.

Business

Response:

After speaking to [redacted] from the company on 8/26/13 he stated a refund was issued back to the customer's card on 8/23/13

Review: We are asking that you post a warning on your web page of information WARNING CUSTOMERS about Usedworkclothes.com The used uniform sales company has not delivered our uniforms (for 5 months)as promised nor will they return our money they charged our credit card. We would appreciate any warnings posted or help with this matter. We are members of the Revdex.com in good standings (A+ rating) in Ohio.Desired Settlement: We would like the company to 1st of all answer their phone when we call to speak to them about our refund. Then we would like to get our money back for the items we have not received. And third we would like them to resolve everyone's complaints and consider becoming an honest business and operate a honest business like the rest of us.

Business

Response:

[redacted] stated they will refund the money back to the customer's card.

Business

Response:

Refund will be mailed out on Friday 6/28/13

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Hello! We have not received payment in full as promised.

Review: I placed an online order for 20 work pants on Dec. 12, 2013. Next day I was told there'd be additional shipping charges to [redacted] I agreed but was concerned since their website states they don't ship to **. I called early Jan. 2014 & call was answered by same man who I spoke with before. He said the order went out after the holidays & that he'd send me an order confirmation once he reached the office. The company hasn't not answered any of my emails or subsequent phone calls.Desired Settlement: If the goods are not going to be sent, then send refund to my credit card.

Business

Response:

Spoke with the business, he said that he is going to reverse the charge with the bank for **.** to the customer's card. There was a problem with the shipping address.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I ordered from this company, should have came here first to read all the complaints, as most of the others have stated have not received my order. Yes, I too, have tried to find out information from this company. I can not believe one can not get an honest answer from this company when you ask about an order. It is always you should receive your order by such a date, date comes and goes. Ask for shipping information, can not give you that information. Then my favorite--I will personally take care of this--has not. I do not understand how this company can take you money--not send your order out--and still be able to sleep at night. In case you need my order number it is [redacted].Desired Settlement: I would like to have the order sent, but only if it is what I ordered. I expect it to be the correct sizes, and in good condition. Also, I think the order should be shipped either over night or priority, with a tracking number, so I can make sure it has been sent and know when my delivery date is.

Business

Response:

[redacted] stated he would contact the customer directly to provide a resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Just wanted to you to know that I was never contacted by [redacted]. However, I did receive the order. The zipper on the coveralls did not work properly, when I contacted him, he stated that I could send them back and he would send another pair. I chose not to do this, since I had so much trouble trying to get order, and since I would have to pay to sent them back, I didn't wand to waste more money.

I consider this matter closed.

Thank you for help in this matter. I do not think I would have gotten my order, if I had not contacted you.

Regards,

Review: My story is pretty much the same as other complaints about this business. I ordered ten pairs of work pants on 6/8/13. The charge for $54.85 was made on 6/10/13. I have emailed and called [redacted]. He promises shipment and a tracking number but does not produce it. I decided to search for reviews and found all the complaints on Revdex.com.Desired Settlement: I just want my money back. I bust my [redacted] at work and don't appreciate being scammed out of my money!

Business

Response:

[redacted] stated charges were reversed and customer received refund.

Review: I have not received any product from this business and have received no refunds.

This has dragged out 3.5 months.

Below are the e-mail communications that I have had with this business:

11-10-14 Placed order

11-11-14 Visa card processed

11-30-14 Business "Expect delivery of your order this week. We are very sorry for the short delays."

12-15-14 Me "Still have not seen the package. Which company do you ship with?"

12-16-14 Business "I have your's now ready. I'm going to RUSH it out via[redacted]."

1-5-15 Me "I still have not seen my order. Can you check on this for me? I would love a tracking number if you have one available."

1-15-15 Me "I have not seen my order or heard anything from you in over a month. Invoice # 10651

If you are missing part of my order, can issue me a partial refund and ship what is currently in stock. Please advise."

1-16-15 Business "Will do. Very sorry we skipped over this late order. We'll ship what's available ASAP, AND refund the difference."

2-3-15 Me "Please update me on this order. Invoice #[redacted]. I need you to ship what you have and refund me the balance OR provide a full refund."

2-3-15 Business "Will do . Will ship out Wednesday."

2-9-15 Me "I would like an update on my order. Invoice[redacted]. Did it ship Wednesday as promised?"

2-9-15 Business "We got all but 2 pairs of jeans out. Expect delivery this week. Very sorry we messed this order up."

2-23-15 Me "Still have not seen my order. Invoice[redacted]. I am a week past your estimated delivery. I would like a tracking number.

If you can't make this order please just issue me a full refund. I don't think this is unreasonable at this point.

As of 2-25-15 I have not received product or refund.

Business has never answered their phone for me, but they seem to do all their business online.Desired Settlement: I am requesting a full refund at this time.

Business

Response:

Revdex.com spoke with the business. His refund will be processed today.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Customer reached out to Revdex.com and stated no refund or ordered product has been provided by the business at this time.

Business

Response:

Revdex.com spoke with the business. The check was sent out [redacted] with the tracking number [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: In January of 2015 I purchased 4 stimulus packages of work clothes. I have received nothing, nor has anyone messaged me. I have receipt of payment, call logs and emails from where I have tried to contact this company and [redacted]. It is now March!Desired Settlement: Either refund my money or deliver product if this is a legitimate business.

Business

Response:

Re- shipping order on Monday. The order was marked as shipped, but cannot verify if it was successfully delivered.Notified customer, and their willing to accept the re- shipped package.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer contacted Revdex.com to state no items have been received and no tracking number was provided.

Review: I ordered from this company on 9-16-2014. After it charged my credit card, they didn't give me the advertised 15% discount. I emailed the customer service line three times and did not get a response. After a week I emailed them that I still had not received my package. No response. I waited a few more days and emailed them again and still no response. I tried to call them during the odd times the website said to call and no answer. I have emailed them a total of 8 times and they still haven't responded. It's been 11 days and still no package.Desired Settlement: At this point I would just like a full refund.

Business

Response:

Refunding customer today.

As stated on our website. Orders can take

up to 2 to 4 weeks for delivery.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I ordered clothes on Nov 24, money was drafted out of my account. I contacted the business on Dec 5 questioning delivery. The man I talked to said they would ship that day and arrive by Tuesday Dec 9. Still no shipment and no one answers the phone.Desired Settlement: Refund my account

Business

Response:

We're looking into this matter.Will refund customer ASAP if we had not already.[redacted]

Review: I order 5 pairs of used pants for work from them on feb 23 2014 I have not receive and confirmation number where I can track my order or I have not receive any pants. I have try calling they're number five times but the mailbox is full and I have wrote a email to them and no reply. They sent invoice saying where I paid 37.95 and the invoice number is [redacted].Desired Settlement: I would like my 37.95 back.

Business

Response:

We're going to refund customer today

Review: On September 3,2013 I placed an order with usedworkclothes.com. for 2 long sleeve shirts, 4 work pants and 3 short sleeve shirts. On September 26, 2013 I received a partied order 2 long sleeve shirts and 4 work pants. I never got the 3 short sleeve work shirts that I ordered. On September 27, 2013 I placed a call to [redacted] to let them know what I was missing I got an answering machine, left message....no call back. I also sent an email on September 27, 2013 to usedworkclothes.com stating what I did not receive no correspondence back. Emailed again October 1st and 5th still nothing. Finally on October 14th I got an email back from a [redacted] stating that the shirts would be sent out on Monday. I still have not received the shirts. I emailed back again on October 14, 19 and 22. I still have not received an email back. I either want the shirts or I want my money back for what I did not receive.Desired Settlement: I want our money back or the shirts.

Business

Response:

I spoke to the business and they state that they still do not have the 3 short sleeve shirts in stock so the money will be refunded to the consumer.

Review: I purchased WORK clothes, was not satisfied. Returned them, Told I would be refunded, 10 months later still no refund.Desired Settlement: I think its only fair I also get reimbursted. FOR the $18 shipping Cost I made to send back 10 months ago.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by usedworkclothes.com regarding complaint ID [redacted].

Regards,

Review: I ordered 6 pair of work pants , July 10th, 2013 , it's now July 22nd, 2013 my money has been taken from my account but order has NOT been shipped ! I have called several time leaving a message to return my call about my order, no one has returned my call, website states they will get back to you within 24 hrs , I've been calling several times a day for the last 3 business days !Desired Settlement: I want my money refunded immediately !

Business

Response:

After speaking to [redacted] on 8/9/13 he stated he will issue a refund back to the customer's card today.

Review: On 4-8-13 I placed an order with Usedworkclothes.com.According to their web page orders can take up to 4 weeks to ship out,normally in 7 to 10 days.At one point I was told by a mister [redacted] that orders are not billed until they are shipped.It has now been 6 weeks and 3 days since my order was placed.I was billed on 4-15-13.I have made several phone calls as well as sent several e-mails about this to them.In one e-mail they mentioned about returning my money and that was even a little over a week ago.Desired Settlement: I would much rather just get the origional order as placed.I am disabled and it is much easier for me to place an order on line and get what I need.However if it is impossible for them to take care of business matters as advertised then I would accecpt a simple refund.

Consumer

Response:

I spoke with Mr. [redacted]. He has disputed the charge with his bank and has received a full refund.

Review: purchased and paid for work pants and have not received shipment. Received an e-mail from [redacted] stating there was a delay in shipping and then I followed up numerous times with a response from [redacted] each time "expect shipment in 2-3 days". That was weeks ago and now that I have requested a refund, [redacted] will not respond. I have e-mailed, called and left messages and filled out the online contact form numerous times.Desired Settlement: Refund needs to be granted and taken care of and this business needs to be shut down after reading how many complaints they have had (unfortunately I did not read until I had a problem with not receiving my shipment).

Business

Response:

[redacted] stated the shipment will be in within the next two days, but if the customer prefers a refund he will issue a refund back to the customer's card.

Review: ordered products from them was pleased with what I received but was double charged an missing one pair of pants. charged my card for $79.51 twice but never got a refund called, e-mailed , and text numerous times with mr darnell ross and always got the excuse ill get my refund at the end of the week, my order was placed back on September 14 2015Desired Settlement: I would just like to get my refund like I've been promised and my missing pair of pants

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by usedworkclothes.com regarding complaint ID [redacted]

Regards,

Review: Feb.21,15 I ordered 2 work jackets on invoice [redacted]. I was charged $36.85. after repeated phone calls and e mails tto mr. [redacted] who is in customer service we are STILL waiting for our order. always he promises they are in the mail. they never are. my last confersation with mr. [redacted] on july 3rd had him promising to send 3 not 2 jackets at no additional charge to help make up for their awful service, but I was suspicious as he had no interest of confirming mailing address or sending me confirmation by e mail. obviously we are still waiting for delivery. we've had enough. we want 3 jackets sent OR a full refund of monies paid in good faith. thank you for hearing our complaint. threatening this company with turning them in to your agency simpilly rolled off their backs. I hope you will help us find resolution and put this company on their toes to stop taking payment for goods they refuse to deliver. thank you. [redacted]Desired Settlement: delivery of 3 not two jackets with no additional charge be sent immediately and a e mail confirmation/shipping information for tracking purposes be sent to my e mail address

Business

Response:

Revdex.com spoke with the business, the jacket will be sent out today.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer called and said that nothing was arrived and he has not reached out to them to provide the item or a refund.

Review: I ordered 10 USED work shirts on 7/20/2014. Long sleeve, size XL. We were told we would receive the order in 3 to 4 days. More than 10 days passed and still no order. I finally made a phone call and spoke to a man that did not identify himself but looked up my order number and offered no explanation for the delay but said that he would ship the order on Monday and I should get it on Wednesday. I believe I called on a Friday. Nothing on Wednesday or Thursday. Finally, on Friday my husband called and he was FURIOUS! The contents consisted of 4 XL long sleeve shirts, 4 2XL, and 1 L. That is only 9 shirts, only 4 in the correct size and 2 of them torn.

I called the same day but did not get an answer so I sent him an email to request a refund and explaining my reasons. I also told him that I would return the merchandise as soon as I got the refund, to which he replied politely that he was sorry I was not happy with the order and that he would refund my money on "FRIDAY". That would have been Friday the 15th, a whole week later, but I thought I'd be patient. At least he had agreed to refund. Friday and Saturday, and Sunday, and it is now Monday after 6pm and still no refund . I have called haven't reached anyone and can't even leave a message because his mailbox is full. I trusted this business and I am very disappointed and upset. I feel like no attempt was even made to fulfill the order at least with the correct sized articles. We don't buy used clothes because we enjoy wearing other peoples left overs, but because we cannot afford new ones.Desired Settlement: A full refund of purchase and shipping price and either pay for return shipping of merchandise or forfeit and we will dispose of it or donate it and send a receipt if donated.

Business

Response:

Customer has been refunded as of today.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,