usedworkclothes.com

Review: I ordered 26 workers jackets from this company on May 2,2013. Since then I have only received 13 of the jackets. I contacted the [redacted] at least 4 times and he kept tell me that the rest of my shipment got mixed up with another persons order. He also kept assuring me that the remainder of my order (13 jackets) would be on its way by the end of may. Since the end if may he will not return any of my calls, emails or messages. They have already charged my card over $300 and I have only received 1/2 my order. I feel this person should not be in business or be able to conduct his business in this manner! If he's going to do it to me who days he hasn't done this to many others!?! I either want my $$ back or the rest of my order!Desired Settlement: The total for my order was $310.70 for 26 jackets. I received 13 jackets..so I want 1/2 of my money back which would be $155.35 or send me the other 13 jackets I ordered!! At this point I would rather have the money and take my business elsewhere! Thank you.

Business

Response:

Jackets will be mailed out tomorrow by [redacted].

Review: I placed a order for work pants and they took the funds out of my checking on 8/3 and I never got my order. I repeatedly left emails and messaged. twice I was told I would get them in a week and never did. I asked for a refund and never got it. Other people need to be warned about this problem.Desired Settlement: I want my refund. and warn the business of this type of practice.

Review: June 4, 2015 :Ordered work pants, 5-Pack-Work Pants (Standard), gray, sizes 33 x 29, for the cost of $17.95 as advertised, to receive in 4-6 weeks. At week 5 we started to try to contact the business because our credit was immediately charged for $30.90 which included $12.95 shipping. After many unanswered calls, text and emails, on June 22, received email saying should receive that week. After not receiving, and many more unanswered text, we received an email from USPS saying they had purchased a shipping label saying package would be delivered in two days. Package was received today, but we only got four pairs of pants, thrown in a box, 1 gray pair, 3 blue pairs, 1 pair fits, 2 pairs are way too long and one pair does not fit at all. This is a rip off, a scam if there ever was one and they should be shut down. The worst part is, they have our credit card info. That makes me feel very weary of them.Desired Settlement: I think we are due a refund but do not want to be caught up in having to return goods before we get our money or have to hold the pants that we will have to get hemmed because we don't know if they are going to refund or not.

Consumer

Response:

The [A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by usedworkclothes.com regarding complaint ID [redacted].

Regards,

Review: Placed an order for work pants on May 3rd 2013. Never received email conformation or order. Emails are not returned and when I try to reach them by phone the mailbox is full. My credit card has not been charged as of today. I want this order cancelled.Desired Settlement: Order cancelled and conformation.

Business

Response:

After speaking with [redacted] with the company he has stated that the customer's order has been cancelled and an email has been sent to him today.

Review: placed an order with company on july 24. money withdrawn from my card, product never delivered. made multiple attempts to contact company,by phone and e-mail, finally got an employee who said they were checking on my order. its been almost 2 months tired of waiting. very difficult to contact and never recieved my order. just want my money back.Desired Settlement: refund my money to my credit card

Consumer

Response:

[redacted], thank you for your help in this matter,this business did contact me and was well aware I filed a complaint although they did notcontact you. They told me my order had not been processed yet ( 2 months later) I told them to cancell it and they said they would so I guess it is resolved, but I would also like it known this business has the worst customer service I've ever dealt with. Thank you, **

Review: I ordered some used work pants off of this website, and I have not received my product. I have contacted them through their website and I get an automated e-mail to contact through them their e-mail address. I have e-mailed them several times with no response. I have also called and never get an answer. I can't leave a message because their voicemail is fullDesired Settlement: I would like them to contact me and give me my product or just give me a refund. I already opened a complaint with my credit card company

Business

Response:

Revdex.com spoke with the business. This customer will be refunded today. They were backed up because of the weather.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I placed an order on 3-30-14. I called on 4-9-14 and was told it would be delivered no later than 4-11-14. I sent an email on 4-14-14 with no response. I called several times and only got voice mail that the mail box was full. I talked to someone & was informed it would be delivered by 4-18-14. He told me he would call me back with a tracking number it was coming by [redacted]. I never received the number. Sent another email with no response. Called several times on 4-22-14 & mail box was full again. I am VERY dissatisfied with the way they have conducted business. I have no clothes and feel like I have just lost $48.95 $14.95 was for shipping!Desired Settlement: I would like my clothes

Business

Response:

I spoke with [redacted] and he stated that he will be sending a money gram today to the consumer.

Consumer

Response:

The consumer called and stated that she did receive the money gram from the business.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I ordered clothing from used work clothes, and after a long period of time waiting for the order, I called the company, got a answering machine, sent an email, then I received a telephone call, stating they were out of stock on some of the items. They said they would ship the product next week. 3 weeks later a shipment arrives but is short some of the items ordered. This order originated in Aug 13. As of this date and with many emails requesting the product or refund of remaining product still hasn't been resolved. Today March 13, 2014 I called the telephone number, no response couldn't leave a message, box is full, sent an email requesting refund, have to wait for response.

If this company is allowed to do business in the state of Va. and have a record like this, shouldn't some department of the government like the attorney general intervene and stop this type of business practice.Desired Settlement: At this point I am still short 3 shirts, and 1 pair of work pants. To resolve this, just give a refund of the remaining articles that I have paid for. The total refund would be $23.84 for the 3 work shirts($5.95ea), and 1 pair of blue work pants($5.99).

Business

Response:

We're sending the rest of the products. This error was

Brought to our attention only 4 days ago

Review: On March 19,2014 I ordered 5 pairs of navy blue work pants for my husband. Each pair of pants were to be 4.50 and with the 12.95 shipping cost the total would be 35.45. I got confirmation of the order immediately along with them taking there payment from my account immediately. I have not received a shipping confirmation at this time nor have I been able to contact them through telephone since their mailbox is always full OR through email because it will not go through and gets sent back to me. After reading MANY reviews I do believe I along with many others have been scammed out of my hard working money. I have also report them to my bank in hopes of receiving my money back. What they are doing should not be legal and they should be held responsible for taking people's money without issuing the products the promise.Desired Settlement: I would like to see this company refund my money. My husband works hard to provide for our family and after seeing such awful things about this company I just want my money back. I do not want to contribute to a company with such bad morals and customer service

Business

Response:

Customer has been refuned.

Charges are being reversed back onto their credit card.

Already notified buyer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Aug.24th,2013 made on-line purchase of work pants.

Aug.27th,2013 received receipt by e-mail.

Aug .28th,2013 withdrawal of payment from my banking institution (PNC)

Sept.11th,2013 no product has been sent,they do not reply to my e-mails checking on the shipment or answer their phone (goes to full voice-mail box)Desired Settlement: Delivery of Order or refund

Review: I ordered used work clothes and have not received any thing almost two months later at this point

Their voice mail is full and an email was sent back to me thru a non reply address

Usedworkclothes.com

UsedWorkClothes.com

[redacted]

Invoice# [redacted]

Invoice Date: 08/25/2013 17:58:23

Billing Information: [redacted]

Shipping Information: [redacted]

Payment Information:

Payment Method: Credit Card

Card Type: [redacted]

Name on Account: [redacted]

Credit Card #: [redacted]

Authorization Code:

Items

Qty

Item #

Description

Price Each

Total

[redacted] Work Pants (100% Cotton)

•Pants Size:32

•Length:34

$4.50 $18.00

[redacted] Work Pants (100% Cotton)

•Pants Size:40

•Length:30

$4.50 $9.00

Subtotal: $27.00

Tax : $0.00

Shipping (Standard): $12.95

Total: $39.95

Balance Due: $39.95

If you have any questions concerning this invoice, contact us immediately:

Phone: [redacted]

E-mail: [redacted]

Website: [redacted]

Thank you for your business!

Don't Ruin Your Clothes. Work In Ours!Desired Settlement: Please help me to either recieve clothes or a refund I cannot talk to a real person

Probably their intent. Thank you

Business

Response:

I spoke with the business and they state that the money was already refunded to the consumer but he is going to contact the consumer to make sure that the consumer received the refund.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Consumer called and said he was never refunded the money.

Regards,

Business

Response:

I spoke with a gentleman from the business and he said that he would be reissuing a refund to the consumer.

Review: Ordered cloths on 9-27-13. was billed on 9-28-13. have yet to recieve the clothes or a order tracking number. have tried numerous times to contact the company. they will not respond to email or return phone calls. all I want is my orderDesired Settlement: I either want the order shipped overnigh t with tracking number or I want my money back

Review: I ordered some work pants on August 1 2014 and have not recieved them. It's been over a month.Desired Settlement: I would like the product or my money back.

Business

Response:

This order has not been charged. Order was on back-order.

will contact customer.

Review: Ahve tried numerous times to contact this "buisness" about my order, to no avail. I have now been waiting 4 weeks for a reply and nothing. I was initially sent a invoice number that now fails to be listed on their website. ** will not answer the phone when I call or return any email infor.Desired Settlement: I want my money back or the product I ordered

Business

Response:

Order was shipped out last week.

Review: ordered work clothes on 12/15/2014 its now 1/3/2015

and have not gotten order yet.

tried e mail to no successDesired Settlement: would like to get order

Business

Response:

As stated on our website. Orders can take up to 2 to 4 weeks fordelivery. Customer can expect order shortly.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Order date 06/29/15 Invoice # [redacted] got a call to get credit card number at this time was told that I would receive a tracking number to the email address still not received. follow up with several emails with no answer. Called the number and finally got someone on the phone asked for my last name and said there was a problem with the order it was resent out also promised to email me tracking number. I have tried to find out the status online as this feature is available with an errro.Desired Settlement: If order can't be fulfilled send a refund cheque.

Business

Response:

This order will have the refund sent to the customer, as charges reversed.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want to verify 100% the order has been sent and want a tracking number I got the below email :4[redacted]From time to time some orders run in to a delay. It's been resolved. Your shorts were on back- order, which has finally arrived. Expect delivery by the end o f the week.We're extremely sorry for the extended delays with this order.We really do appreciate your business.[redacted]

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Purchased 5 uniform pants for $32.90 on 6/5/2013 they never came. on 6/25/2013 asked for refund. Was told It would be put back on debit card it wasn't. Contacted [redacted] the [redacted] Every two or three day's since 6/25/2013. Was told I would get refund within next 2-3 days every time. Last time he said he would mail it on 7/15/2013. it's 7/20/2013 still no refund.Desired Settlement: Money back 32.90

Business

Response:

After speaking to [redacted] on 8/9/13 he stated the charges were reversed.

Review: ordered clothes on 12/.15/.2014 invoice #[redacted] as of 3/30/2015 have not gotten clothes ordered

have e-mailed company many time but to no sucess

have called and been told order will be shipped, never was

just want my orderDesired Settlement: want to get my order

Business

Response:

Revdex.com spoke with the business. He sent the order 2 day [redacted] tracking number [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: On Jan 7, 2015, I placed an order for 10 work pants and 1 jacket totaling $55.62 which was charged to my visa card and I received an email confirming my order (#10760). I wrote to inquire about when I would receive my order on Feb 18, 2015 and, after receiving no response, again on Mar 8. I also called the number listed on the email those days and left messages. On Mar 9, I received an email stating my order would be packaged and sent sometime that week. I called one week later and was unable to leave a message as the "voice mailbox is full." I emailed on March 17th requesting the [redacted] tracking number and received no reply to that email. I emailed again on April 27th requesting a refund and received no response. I called April 27th, May 12th, and again today, March 27th (and sent another email requesting a refund). I have received no email replies or return phone calls. The voicemail box has been full each of time times I called on April 27th, May 12th, and today, May 27th. I would like a refund.Desired Settlement: I would like an immediate refund of the $55.62 to my visa card as I have not received the items I ordered.

Review: I ordered pants and coveralls from this business and items were charged to my credit card. This was on 10-23-2014. I spoke to the representative on several different occasions. He told me first the items were being shipped 2weeks ago, then on another that they had been shipped. Then on the estimated delivery date I called him when they did arrive he told me that he would look into it. I told him to just refund my money and forget this deal. On every phone conversation he told me that he would e-mail a tracking number for the shipping. This individual has repeatedly lie and misrepresented this complete transaction. Now they refuse to answer a incoming call. Although this transaction is for only $49.90 it is the principle of this a how many others refuse to file a complaint for such a small amount. I would like to file a formal complaint about this business and would appreciate any help that this office could provide.Desired Settlement: I think that there should be a investigation into this company for fraud and see how many others they have defaulted.

I would also like my money back.

Business

Response:

Order # [redacted] placed by [redacted] was on back- order status due to item # [redacted] Coveralls in %100 Cotton was not in stock.

[redacted] credit card was never charged. We have not process his credit card.

We will contact [redacted] ASAP to inform him of this.

Credit cards are not charged until merchandise is ready to ship.

Please close this case.

THank you.