uShip, Inc.

Complaint: [redacted]
I am rejecting this response because:This complaint is primarily due to UShip *allowing* the carrier to cancel at the last minute for dubious reasons.  it's possible to have many numbers of shipments open on uship at the same time, when the carrier accepted one of mine, I had three others open to illicit prices at different dates.  When it became clear that the carrier was attempting to cancel the shipment after waiting two weeks, I opened another to start getting prices.  It's a multi-day process.The other main complaint is Uship taking 10% for services that were not rendered.  Then stating they would not issue a refund and that I had to re-list through their crappy service.I DO see that a full refund has finally posted to my bank.  I'm glad for that and I can move on to a more reputable and trustworthy shipment broker.
Regards,
[redacted]

We are in no way attempting to not contact the service provider. We are simply confused as to why the customer waited over a year to reach back out. We will be contacting the customer for more detail today. Realistically, with the time passed, there is little chance for resolution between the customer and the transporter, but we will do everything we can to open up communication.

Complaint: [redacted]
I am rejecting this response because: Based on the documents from the shipper, there shouldn't be a discrepancy.  This is definitely NOT a truck load.  It was stated in the bid request that the pallets were oversized and non stackable.  The dimensions and weights were clearly placed in the bid request form.  The carrier won the bid based on their lowest price and then raised their price after the shipment was delivered. We were not given the opportunity to cancel before the shipment was picked up. This is unfair and is unacceptable.  If you read other feedback about this carrier, you will quickly conclude that this is not the first time they employed such tactics to win a shipment and come back, claiming discrepancy, in order to charge more money.  We will not pay for a mistake that we did not cause.  If the carrier is claiming discrepancy, then we need to see the proof.  Do they have pictures or anything they can prove their claim.  The shipper provided us with written proof and a statement about the shipment's dimensions and load was as described during the bidding process.  Since we conducted business through UShip, we feel that UShip should take care of this problem.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

uShip charges fess to the shipping customers and the service providers for using our platform. The fee charged to service providers is their responsibility and not the customers. For example, if uShip charged every service provider $50.00 to use our platform, these companies would add $50.00 to...

their bid in order to cover their costs. The fee that we charge service providers is their cost of doing business on our site. The provider decided to pass that cost onto the customer. The providers that operate on uShip do not work for uShip in anyway, therefore we have no control how they operate. If the customer is not satisfied with the cost, they can cancel as long as the item has not been picked up for a full refund.

We understand the customer's frustrations when expectations are not met. However,the actions the customer is requesting are not typical in a neutral marketplace. We are happy to see the customer rebooked with a new service provider. The customer can reach out to [redacted] if there are any issues with the new booking.

Our policy states that if the customer wants a full refund after a completed cancellation, they simply need to contact us after the cancellation is completed. The customer contacted our staff on 1/4/17 in regards to this issue. The remaining portion of $127.78 was refunded on 1/4/17. It can take the...

bank 1-7 business days to process the refund.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  I have tried reaching out to their customer service support team many times and they have failed to resolve this matter . They ignore the majority of the emails or they make excuses but never resolve anything

From: [redacted] Sent: Monday, April 27, 2015 4:19 PM To: [redacted] Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted]   Hey [redacted],   Thanks for forwarding Mr. [redacted]’s response. Here is our response:   Mr. [redacted] still has not replied to our last email and we most certainly did not ask permission to charge his new card for the previous transaction amount. [redacted] wrote, “However, if there is another chargeback opened on your account, you will risk permanent suspension from uShip and may be debited the amount in which you chargeback for.” We do need him to agree to the policies specified in that email in order to reinstate his account. He will need to reply in writing to [redacted].   Thanks! __________________________________ [redacted] – Community & Member Support [redacted]@uShip.com uShip.com - the online shipping marketplace

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund of $413.00 was part of a percentage down payment because the original was in the cost $3,600.00 so that $413.00 legally was suppose to be refunded.. In reference to the $500.00 they sent this money to me only if I had sent them proof of a plane ticket into receiving my vehicle which was not part of any rule and regulation. As much if Uship is just a simple marketing company then they should not have allowed companies who do not have the proper documentation to provide as a carrier or a broker. This particular carrier did not have a brokers license to ship my vehicle. There supervisor [redacted] was very nonchalant when he spoke to me he did not respond to my emails on time, he did not call me back when he said he would. I had to call customer service for him to respond back to my emails and phone calls. Half the time I did try to get in contact with [redacted] he was not in the office to respond immediately. Uship DID not help me with any issues other then to recieve insurance information they did not help me investigate on where my vehicle was for two months nothing . All they did was refund $500.00 to have me get off their backs and give me insurance information that did no help what so ever. because of Uship website I have suffered physically and mentally because of their advertisements of customer satisfaction. My husband and I booked Uship through military recommendation and guaranteed customer satisfaction. Uship needs to take responsibility of the carriers they have on their website due to their trust worthiness of business. In the total of $1650.00
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regardless of who gave the quotes, they were given and my purchase was completed based on them. You cannot change this after the fact.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like the business to provide an accurate way of contacting the provider. And not a phone number or email address I have all of that and the physical address that is listed for the provider is not his address. Yes I want the USHIP to intervene and contact him. It seems like they are in a round about way trying not to contact him. I believe in the first complaint I have asked for them with assistance in this matter and their response is we can assist in contacting him that all I have to do is say the word. ??? What do they not understand that YES I want him contacted and Yes I would like assistance in finding this person.
Regards,
[redacted]

[redacted] contacted us via email over a year ago (6/8/2014). We replied stating that we can contact the provider on her behalf and she never responded. A year is quite a long time to go without any contact on a damages claim, but our offer stands: we're happy to reach out to the transporter she worked...

with. She can contact us at [redacted]@uship.com if she'd like us to do so.

We are very to hear about Mr. [redacted]'s experience with [redacted]. One of our Commercial Account Specialists did reply to Mr. [redacted] just some 24 minutes ago with the following: Hi [redacted],Thank you for the email. I apologize for how this situation has been handled. It has recently come to our...

attention that [redacted] is no longer in business at all. It seems that the way your damage claim was handled was indicative of a larger problem within their company. I've just requested that your shipping costs ($86.74) be refunded back to the card you used to book your shipment. For more information on our Ship With Confidence guarantee, please click here. Please be sure to read through the entire page to make sure that you qualify for the offer.Should you choose to ship again, I would highly suggest purchasing additional cargo insurance at checkout. It can protect you from having to deal with the carrier's time-consuming insurance payout process. Please feel free to contact me with any questions.Best regards,[redacted]. The last time we heard from the customer was back in December when he was communicating with [redacted]. Soon after, [redacted] left the company which explains why he became unresponsive. As the above email states, [redacted] appears to have gone out of business. [redacted] has submitted for the customer's refund of funds paid to uShip, and we do have a guarantee that he is welcome to apply for. [redacted] included a link to the instructions and stipulations as well. Again we are very sorry about the way this all played out. There were special circumstances (company going out of business and rep no longer working for uShip) that caused the delays. Mr. [redacted] should move forward with applying for our guarantee and he can work directly with [redacted] if he needs any assistance.

Complaint: [redacted]
I am rejecting this response because: UShip has a nice little internet scam going on here where they take your money, but then blame the shipping company if anything goes wrong. Of course the shipping company (Truck It Transport, in this case) then turns around and blames the individual owner/operators. So the two big companies making money on this deal pass the buck to a poor small business owner who just has a truck he drives. This is unacceptable. UShip was the only company I engaged with before handing over money. UShip charged my credit card and took my money. Now UShip wants to act like they have nothing to do with the service they're charging for. Honestly, I don't care which of these three companies refund my money. But I want it back in full or I will be filing a lawsuit for much more than the total refund amount.UShip and I agreed to a price and a timeframe for this delivery. I kept up my end of the deal 100%. They did not. It's that simple.
Regards,
[redacted]

Our Member Support team has made many attempts to get the provider to deliver. The provider has completely stopped communicating with uShip at this time. We have advised the customer that he should file a police report. We have refunded him everything that he paid via uShip. The customer did not purchase uShip Cargo Insurance. Unfortunately, we have reached the extent of what we can do as a website and the customer will have to pursue any additional compensation with the proper authorities.

Complaint: [redacted]
I am rejecting this response because:
This is false. [redacted] (carrier) had been at the location Once (the day after she pick up the dog) which was when the company told her to bring the dog on the 24 Jan, 2016 because he has to be 6 months old (born july 24, 2015).why would I not provide correct information to get my dog, who do think it will benefit /hurt. I am the one paying the boarding fees to [redacted] (carrier) not vice versa. HERE ARE THE REQUIREMENTS (NOTE I POSTED THIS INFORMATION TO [redacted] AND Uship)(a) The animal must be 6 months of age or older.(b) The animal must be accompanied by a valid certificate which substantiatesthat it has been vaccinated against rabies within not less than one (1) month andnot more than ten (10) months prior to importation for the one (1) year vaccine. On jan 24, 2016 the dog will meet all requirements and would been able to shipped.  Here are detail accounts of [redacted] mistrust/Scams : Jan 8, 2016 [redacted] said that the breeder didnt provide her with the dog health certificate and he needs it before shipment day and requested that she will get it and I just refund her back. But her profile clearly states she will not pickup any animal without health certificate. I even emailed [redacted] on the 3rd jan asking if the breeder give her the dog health certificate among other items she replied Yes. : Jan 22, 2016 I bought dog food, pan, vitamins, shampoo thinking my dog coming early this week, only to have [redacted] requesting addtional funds to retrieve AKC papers from the breeder and it will take 10 to twelve days to register him and stated that the company (Sonic Express) say they will not ship him without those papers. I replied no he dont need those papers and I will call them, she said no she just came from the company hour ago. I call the company the following week the manager told me that there is no such requirements and he doesnt even know what those papers are. : Feb 10, 2016 [redacted] told uship that she doesnt know any [redacted]) paypal account and she dont know where I got that info from. But This is the same account I send all my funds to. why cant she provide proof of funds being received by me by another means. I posted a copy of her email [redacted] requesting that I send payments to [redacted] replied thats not her email its [redacted] But [redacted] is the email that ask for uship payment code (i guess anyone could claim that code) it was also the same email that send a photo of my dog on pick up day. : Feb 10, 2016 [redacted] posted (after constant complain from me to uship) that she will be in Florida thursday and friday. I posted ok I talked to the manager at Sonic Express (Shipping company) and he said whatever she has just bring him and I list his number for uship or [redacted] to call him to confirm (he said this because I explained to him that I need to get this dog because I believed she trying to thief him). I also posted that my mother (who also lives in The Bahamas) is traveling to florida for car parts and could get him or meet her there if be a problem (even though I knew for fact that [redacted] was the problem). On the next day (feb 11, 2016 @ 8:10a.m) [redacted] reported that she been at the shipping company from 7:00 am for an hour and no one is there so she is heading back to Georgia the dog is hers. [redacted] knows quite well that The shipping company (sonic express) doesnt open until 9:00 which I posted to her round 8:20 and even told her this on the dog first day of pickup.she claims to been there mulitple times so how come she dont know that. also how is that when I spoke to the employee (round 9:03) and ask if he seen [redacted] with a dog he had to go ask a customer who there if she is [redacted] who supposed to drop off a dog. (its a small business one employee at front so how cant he identify her if she claims to have been there multiple times. she claim she will be there thursday and friday and also has claim trying hard to deliver him. so why on thursday when sun hasnt even fully set she wants to get out of florida like a wanted fugitive. heres why because she had never been in florida on that day she made it up (among other things) she deliberately said 7:00 because she knows the shipping company and my mother (she even avoid my mother calls) wont be there that time to give an account of her not actually being there. and same time denied receiving the $200 (by saying she dont know kanabiis paypal account) so she wont have to refund that back. it was a double scam to keep the dog and the money. Uship is not only failing to take actions against this carrier ([redacted]) but also failing to admitt that there is bad practices conducting from her. I reported this on numerous occasions with strong evidence to [redacted] (mostly) VIP and Commercial Support Specialize [redacted]- VIP and Commercial Support Specialist and wrote a letter [redacted] -Sr. Trust and Safety Specialist.I emailed my concerns to uship during the dogs early boarding period (mid Jan) To please help me with this situation with [redacted]. I tried to even booked another transporter to pick up the animal from [redacted] but they bloked my account. I cried on the phone to [redacted] to please help me because [redacted] is trying to take my dog and all my funds. But after all this I kept getting slow and sometimes no reponse (mainly none when I producing evidence of [redacted] Scams). I went far as even recently told uship on tuesday 8 of March 2016 that I have found someone who lives in Alabama same state she is in and is willing to get the dog on wednesday 9 March 2016. All uship done is block my account (I can't even leave a feedback on [redacted])  I dont want funds for payments send to [redacted] (carrier). I am looking not for just my transport fee back, but also the money spend  (even if it's a portion) on purchase of my dog ($1000) because this is a stolen property. I could have had my dog on the Jan 24, 2016 but no [redacted] deliberately kept him (making up excuses) to demand more funds and boarding fees from me and uship done nothing about it.  [redacted] doesnt want to ship to the location. she not sending the animal back to the breeder and she dont want anybody coming to pick up the dog so how else am I supposed to get my dog. [redacted] has done nothing but lied and steal from me this whole process. I am 28 I have seen scammers they all over the internet but I never been in a situation with a company that is this bad at trying to take actions against someone who is commiting it. this is the worst experience I have been in my life and hopefully my lifetime.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:TxDMV law (under Chapter 218 of Title 43) requires all transporters to have a minimum standard liability insurance of 60 cents per pound of article weight. Uship has cheated me by posing as a marketplace for authorized carriers while it exposed me to a transporter who was in violation of this basic Texas legal requirement. After the situation went out of control, Uship cannot hide behind my not buying their “cargo insurance” that is offered above and beyond TxDMV requirements.Uship has committed an act of fraud by being in collusion with an unlicensed transporter and by acting as conduit to draw unsuspecting customers into potentially dangerous situations. Since, Uship fraudulently duped me into contracting with an unauthorized carrier, Uship needs to compensate me for the loss, mental anxiety and inconvenience caused.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The shipping type was identified as pallets in the original quote.  Had I been given a quote originally that includes the now adjusted amount, I would not have chosen the bid.   It is not acceptable to make a bid with a known quantity of pallets including the weight and type of goods, and then change the quote after goods have been delivered and the original bid paid in full.   PittOhio should not make and act on bids if the bids do not meet their policies.
Regards,
[redacted]

uShip is an online shipping marketplace, not a broker. Wedid not broker this customer's shipment. The customer opted to book with abroker through our site and she paid a deposit via uShip with the remaining balancedue to the broker under whatever payment terms the broker set forth. Thecustomer had...

to agree to those terms during checkout. Attached, you will seethe bid placed by the broker with the payment terms the customer describes.These were displayed to her again on the checkout page where she entered herpayment information for the deposit in the amount of $294.97. The customer initiated a cancellation on our site on 12/19. As Caleb informedher, we do allow the other party 72 hours to respond. This policy is laid outin our User Agreement which the customer had to agree to when she created heraccount. It was also available to her before she was required to enter herpayment information and ultimately book her shipment. We certainly could have contacted the broker on the customer's behalf to see ifthe cancellation could be completed. We do not record our phone calls, so we donot know if this option was presented or exercised. Regardless, thecancellation was completed yesterday and the refund of the full deposit paidthrough uShip was processed on the spot. There was and is no reason for achargeback or credit card dispute to be initiated as our policy clearly statesthat you will be refunded upon completion of a cancellation if you pay via thedeposit method. With regard to emails bouncing back, we did have an issueover the weekend that blocked many of our customer emails from reaching us andwe are sincerely sorry about this. This has since been fixed, so Ms. Herbert iswelcome to email us directly for any detailed information. Though, given thather cancellation is completed and her refund processed, it sounds as thoughthis has been resolved.