Valley Mines Sports Card Find

Complaint: ***
I am rejecting this response because:I said that I want my items I paid for The guarantee of Christmas delicery or my item is free is missing one thing, I STILL SHOULD GET THE ITEMS! While I much more prefer the refund rather than the Gift Card they were promising people if they did not receive their items by Christmas, but the fact of the matter is that they need to still send me the product in order to be compliant with their guarantee. I also was told that I would be "taken care of" for all the unecessary delays and multiple upon multiple emails I was forced to send There is ZERO compensation for my wasted time, as BOTH owners stated they would provide
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut I'm positive if I did not issue the chargeback I would not have gotten my orders
Sincerely,
*** ***

If the customer will send the jersey back to us, we will give him a refund in fullAll of our jerseys are signed my players that have played in the MLB

We will gladly refund the customerWe need him to return the order that he received to *** *** *** *** ** *** ** ***

This entire order will be shipped by end of weekSent customer a gift card for their patience

We apologize for any inconveince that the delay may have caused. Here is the refund info$USD refund was deducted from your Jan 18, payout.Just nowBCD

I sincerely apologize for any inconvenience these issues may have caused. I just issued both of the refunds. See below. You refunded $USD on the *** ending in ***.Just now

Customer was refunded in full after several offensive emails and a verbally harassing phone call (all coming from the customer) Customer was issued a refund to the card that was used to purchase the jerseyWe use *** as our point of SaleWe have NO WAY to issue refunds to any other card
other than the one used to purchase an orderBelow is our confirmation from our internal ***, that states we have processed this refund Order#***Card detailsVisa •••• •••• •••• ***Refunded by**Authorization key***MessageTransaction approvedAmount$138.87Refunded itemsGateway*** PaymentsStatussuccessTyperefundCreatedMay 1, 2017, 3:13PM

Customer was issued a refund in full for all outstanding orders and a gift card was sent for the delayed shipping windows. We have hired additional personnel to ensure that emails are answered within 24-hours. *** ***Baseball Collectors
Daily\***@baseballcollectorsdaily.com

We called the number that we had on file to try to speak with *** so that we could get the refund in the appropriate account. *** ***Baseball Collectors Daily\***@baseballcollectorsdaily.com

I apologize for the delay. Mr*** has submitted a charge back. He will receive his fund in full from his bank. The chargeback response has been submitted to the customer’s bankEvidence for the dispute was submitted on your behalf on February 1, at 6:00amWe’ll let you
know when the bank makes their decision, which could take up to days

Initial Business Response /* (1000, 7, 2016/01/21) */
Hello ***,
We apologize for the confusion and we want to let you know that we are shipping you the bat tubes today as well as some freebiesI apologize again as this was a major oversight and we want happy customersPlease close case as
soon as cases re received

Customer refunded in full

Customer will have updated tracking information on his orders this Monday, the 6th

Hi,I will issue this refund right away. ***

Customer has place charge backs on his outstanding ordersI have accepted the charge backs that I was able to accept of the The other will go through uncontested

Here is ***'s refund information.You refunded $USD on the Visa ending in ***.11:34amTransaction details from the payment gatewayOrder#27817Card detailsVisa •••• •••• •••• ***Refunded by*** ***Authorization keyre_***MessageTransaction approvedAmount$56.64Refunded items

Customer was issued a refund in full and a Gift card for the confusionWe attempt to resolve all questions through email to keep records of communications and it allows us to help more customers in a dayCustomer questions can be answered at ***@baseballcollectorsdaily.comAll
shipping questions can be answered at ***@baseballcollectorsdaily.com. We have hired additional personnel to ensure that emails are answered within 24-hours.*** ***Baseball Collectors Daily\***@baseballcollectorsdaily.com

Complaint: ***
I am rejecting this response because: The business owner has
emailed me about all the problems they have or are having with shipping out items or not even having the items on hand at the time they are selling them, they are giving refunds on gift cards that cant be used for anything from them as they do not ever have any items available to ship out when ordered, and you have to start all over again with arguing with them about never shipping out any items, then they refund the money on the gift card and you are still out of any items you order.They have told me since the beginning of all of this that they were just behind in shipping and that all items would ship, then they refund and say they will still ship out the items as they were part of a promotional sale that stated that if not received by Christmas they were free, they still have not sent any of those items as of yetso I am still owed those items as well, as for the items purchased with the gift card, they refunded that amount back to the gift card, and he told me that he was still going to ship me the items I ordered as well, but I doubt they will do that as they have not made any attempt to send out the remaining items from the first order. now I am waiting on the remainder of orders that have not been shipped, and have a gift card that I can use to buy more stuff that probably wont be shipped either. they need to fulfill all the orders I have made and then ship out those items as were promised then we can discuss the additional gift card stuff
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I will NEVER purchase ANYTHING from this Company again! They misrepresented the cards as Hobby, when it
was obvious to any serious collector that these were Retail cards Buyer beware!
Sincerely,
*** ***