Valley Mines Sports Card Find

Spoke with customer on phone. Customer was satisfied with proposed solutions. Gift card sent. Resolved. We have hired additional personnel to ensure that emails are answered within 24-48 hours. [redacted]Baseball Collectors Daily\[redacted]@baseballcollectorsdaily.com

11/28/2017: Mediator sent business email.

Customers order was shipped. Here is Tracking  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

11/29/2017: Mediator sent consumer email requesting update.12/13/2017: Mediator sent consumer email requesting update. 12/20/2017: Mediator called consumer and left message on voicemail.

Refunded the customer $46.97 ( the cost of the non shipped items and shipping) The other portion of the order was shipped and marked as delivered. Refunded  shipping on entire order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you!!
Sincerely,
[redacted]

01/31/2018: Mediator sent consumer email requesting update.02/02/2018: Mediator sent consumer email requesting update.

Complaint: [redacted]
I am rejecting this response because:
The item discription is accurate, but not the garbage I recieved. Had I known a package was only going to have cards, and a plastic car, in it I would of never ordered. Attached is a photo of what was sent and it's a long shot to say that it is worth anything more than 10.00. Very misleading shame on you. 
Sincerely,
[redacted]

Hi,I will issue this refund to the customer right away.[redacted]

The Auction was a Test Auction. It was titled "Test Auction". Any email confirmation that the customer received was automated. We ran this test auction to make sure that everything would be ready for the launch of the actual auction. We explained this to Mr. [redacted] and apologized for any...

confusion. Mr. [redacted] was unwilling to accept this and proceeded to email multiple times and insist that the test auction was real, it wasn't.

The correct order #[redacted] was processed and prepared for shipment on 5/10/2016 with tracking # [redacted]. At some point this package must have been lost in transit or delivery. I have issued the customer a full refund of $189.09 on 5/26 and sent the customer a confirmation e-mail of...

this cancellation and refund. I also sent a follow up e-mail with my sincere apologies for the error.

The featured offer that was purchased was one that came with a level of risk due to the fact that it was a “Mystery Box.” Although the customer did in fact receive and will keep the product ordered, we have refunded the entire purchase price of $159.97 on 9/16/16.The nature of our business is that...

there will always be a valid debate as to the value of the items received with no clear manner in which to validate either point of view.  There is a wholesale value, dealer value, collector value, show value, and retail value to almost all of the items we offer.  However, we want all of our customers to be satisfied, so we have totally refunded the full purchase price. Our apologies for the delay in response, as we now have staff in place to address issues that in the past were not always addressed in a timely manner.

Customer refunded in full.

Customer was given a refund in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After they failed to deliver on their initial promises, the business fortunately...

did refund me what I had paid for the items that were never shipped. 
Sincerely,
[redacted]

I apologize for the delay.  Here is Mr. [redacted] refund information.ou refunded $132.16 USD on the Mastercard ending in 4851.Just nowTransaction details from the payment gatewayOrder#[redacted]Card detailsMastercard •••• •••• •••• 4851Refunded byJason SaundersAuthorization...

keyre_1Br7AkKW6WFWQnDYSRToJwAdMessageTransaction approvedAmount$132.16

Complaint: [redacted]
I am rejecting this response because:I checked my checking account and money wasnt posted as stated by this company. This too seems like a run around
Sincerely,
[redacted]

Order was refunded in full.

Complaint: [redacted]
I am rejecting this response because:
I don’t understand what they mean by charge backs. They never mailed anything to me so the shouldn’t have charged me. In addition, the committed fraud. I want/need a clear response that isn’t jargon. 
Sincerely,
[redacted]