Varo Money

Amazing customer service! Always take care of any issues I may have in a timely manner and are very nice to deal with

Awesome customer service. Quick response to questions. I feel my money is safe.

The program is great, the app is intuitive, and the fact that Varo pays me as soon as they receive it from the fed is great customer service.

Last night I was locked out of my account suddenly, with no reasoning, then charges started to get declined even though I have the funds in my account. I’m now on the phone with the “customer service” & am informed that they have frozen my account & cant give me any information as to why & cant say when it will be reinstated but I “might get an email from the security team within 24 hours asking for more information”.... ???? This is my only checking account & my car insurance payment is supposed to go out today, not to mention I need to pay for gas, food, etc. I’ve NEVER dealt with a bank who randomly holds your money from you with no explanation... I was put on hold for 15+ minutes to wait for a supervisor who told me the same thing & that she “understands my frustration” towards the fact that I’m going to run out of gas, not be able to eat & get a late fee for my car insurance- but there’s “nothing she can do”. WOW. Will be immediately switching to a different bank as soon as my account is reinstated [unless they just decide to hold onto my funds forever!]

Great bank, great looking card, get paid two days faster

No complications when using the card. Purchasing items are easy

I have never been more upset by any experience with a financial institution in my entire life than I am right now by the experience I am having with this business. I worked very hard today to make $250 in tips at my job. I got off work and went straight to the nearest gas station to upload every penny onto my PayPal account. As soon as that money hit my paypal account I immediately transferred all of it to my Varo account. Now I can’t even log into my account or make ANY type of transaction on line. I even got declined when I tried to make any size withdrawal from the atm. I know the money is in my account because when I call the customer support line, that is about the only information I’m able to receive. My account balance and the fact that I must call back during normal business hours to speak to a representative. There is no word to describe how upset I am by this because I needed to have immediate access to MY money so I could eat and put gas in my car in addition to paying people back who had borrowed me money. They were counting on me paying them through cashapp and that was the reason why I chose to put money onto Varo because it does link to cashapp. I am starving and I can’t eat because I don’t have food and I can’t go buy food because Varo has my money locked and I can’t talk to Varo because it’s Saturday so they don’t open until 11:00 am. On top of that, I made a promise to pay someone back today who loaned me money. Now I am not able to keep that promise because Varo put a lock on my card. I NEED to have this issue resolved immediately and then I am most definitely going to delete my account

I had a fraud charge of $99 on my account and they refused to return my money - claiming “there was not suffice information to prove fraud”. Although it was a city I don’t go to and a gas station charge of $99.

Now, today, while I’m at work they charged me $15 and all the charge says is “car expenses”. But I’m at work and haven’t used my card all day.

How is that even possible? Horrible bank

This has been the worst experience ever, and I hate that I ever signed up with this company. I received deposits in my account from my insurance. In 3 separate increments, the first was received with no issue, and then the remaining were held. My account was then suspended ans I was asked to provide endless amounts of information, for whatever reason they did not find satisfactory. So they then removed the deposits, and sent them back to my insurance company. Once, that was done my account has STILL been placed on hold, and I have not been able to access my payroll that was received to the account after it was placed under suspension. I have received that payroll in the account a number of times, and they have yet to release my money. This company is the WORST ever. They are holding my money hostage, and I need this to be resolved immediately.

The last two days has been very stressful for me. Varo money put my money on hold and it is still frozen. Calling her number is useless the only way to contact them about this issue is through their email support. Initially they asked for documents regarding my proof of origin/income for my direct deposit. and further they wanted me to send them statements for all my external bank accounts that had been used in 2019. Wanting my total earnings for the entire year. Anyways very extensive documents were requested. I asked multiple times for them to call and talk to me but to no avail. I have never had any issues with any other bank but they told me they liked it air on the side of caution with potential fraudulent activity. what is more upsetting about all this is this is the second time and they have requested the same information. They were satisfied in September but now they have to do it again. I have never had any other issues with any other bank. And after reading many reviews on *** I quickly see I am not the only one. As of this morning they have blocked me from commenting on their *** page. Only positive feedback apparently! Right now my money is still in limbo.

I made a purchase with cash back at CVS it was declined due to the amount of cash back putting me over the limit. I looked at my balance to find out how much I could pull out and discovered the transaction minus the cash back had go through my account. The manager of CVS looked the transaction up in their system but it didnt show as a valid charge. The Merchant has shown me that the transaction has never gone through their system, that there is nothing to release on their end and dont understand why it hasnt settled yet on the banks end. The bank will not release the funds back to me. stating the account is to new. Im homeless and that was the last of my funds and the bank will not even talk to me. The service manager Dean refused to even give me his last name and hung up on me, and since then he refuses to talk to me everyday that I call. Because of this ive gone hungry and slept in my car for the past 3 days.

They have frozen my account and cannot make withdrawals or deposits. I have called serveral times and all they do is transfer me to another person who transfers me to someone else and the problem never gets resolved. I need to have access to my money to pay my bills. Can’t even buy gas to get to work or buy food. Need to remove the hold on my account immediately.

Varo banking is horrible. I had a refund for almost $70 that came back from a merchant. 10 days after the merchant refunded it and provided me with proof that they refunded it to Varo, Varo was unable to find the transaction had horrible customer service and then stated they could only send it over to the tech team and had no timeframe to look forward to to getting my money back. As soon as I finally do get the money I'm closing the account.

My dispute was not honored with no proo of method of verification according to my rights plus it was over $13,000.00 your company let someone steal from my account. And now your company does not wanna pay it back. Dispute: (***)

I believe I am the subject of unfair and inconsistent business practices. For beginners, I set up a new account through the 2019 Referral Program. I contacted customer support in December to advise that I was referred as a new customer by *removed for sensitivityand fulfilled the necessary requirements to earn my $100 bonus but did not receive my reward. At the time I was informed that I did not use the proper referral link (which is inaccurate because I have an email from Varo dated 11/11/2019 welcoming me and giving specific instructions to finish receiving my incentive - which I followed thoroughly). Although I explained these things, I was basically told that there was nothing that could be done and I would not receive the money I earned even though I provided all the details of my referral. Let’s fast forward a month. Although I was not given my incentive, I still referred other new customers to take advantage of the offer. One one of my referrals experienced the same complications that I did once she met all of the qualifications for the bonus. She was originally informed that she did not use the correct referral link. However, after speaking to someone in corporate or customer service, she was rewarded her $100 incentive approx. 2 weeks ago. Thus, I contacted Varo to request my bonus for referring her. To my understanding, *customerspecifically identified me as the individual/account holder that referred her, yet only she was rewarded when both referral parties are supposed to be rewarded. This seems quite unfair to me. In addition to inquiring about my bonus for referring her, I decided to re-open my initial concern regarding the bonus I should have received for opening my own account seeing how I met all qualifications well before the given timeframe and I could not see why my request was rejected but another customer that I referred was granted a manual override of the incentive when we were both in very similar scenarios. As a fellow banker, I do not know what could cause opposite results. After explaining all of these details, I was never emailed back concerning my situation, forcing me to call. When I called to follow up, the agent did not address ANY of my concerns directly. Simply told me that I would not receive my bonus for opening my account and that details regarding other accounts could not be shared. Even after specifying what I was looking for as far as a resolution, there was no empathy or cooperation. I was also told that there was no level of escalation because everyone could see the same information.

I filed a dispute with *** because of my information being used UNAUTHORIZED, I received provisional credit December 19th 2019. I was aware of the reversal of the provisional credit which was reversed and added back into my account December 30th 2019. On January 7th 2020 I had 100.00 deducted from my account, I called customer service and was told there is NOTHING I can do but to file an Appeal because the information that was provided about the *** situation didn't seem like FRAUD, I even had my card canceled and stop payment placed on my card... I would like my money back I was not advised that 100.00 was going to be taken out of my account unauthorized again.

I had a claim that a filed I disputed charges on my card totaling 96 dollars in November. I told them the whole issue of how I lost my card and called when I noticed charges , they took about 2 and a half weeks to give any update I had to keep calling to find out , and they denied my claim with no explanation except that my pin was used. I appealed the claim because I do have my pin on my card it’s associated with the card number and they said it would help me get my money back adding this information. I constantly had to call and call again and another 2 weeks and they denied it again no explanation given. I called asking for more info on my claim they said I’d get an email with statements, never got it it’s been a week. Crooked bank business to do the customers the way varo does . Wasted so much time going back on forth on hold for 20 mins for the bank to help me none . They came to the point of saying I need to reach out to a merchant that I know nothing of from unknown charges and call and ask for reimbursement? Isn’t the the banks job to do so? At this point I just want my 96 dollars back . No matter what it takes. And for anyone interested in varo I hope you see what I go through and stay away . Keep in mind this is before the holidays and I asked for at least a provisional credit so I could finish my shopping at least and they did nothing. Terrible customer service and support . Uncaring terrible people working this banking service. You can’t even speak to the fraud department you have to email them and they take days to reply. Like I said stay away from varo. I could go on all day about the terrible experience I have dealt with.

I received 3 unauthorized withdrawals from an ATM Without my consent. 2 of them for $202 and $102 and Varo did an investigation and denied my dispute saying there is no error found . Saying the decision is final . As long as I have been banking with this bank I dont agree with decision. If I'm reporting unauthorized charges on my account .

I am very upset at this... I was in jail between September 3rd 2019 thru october , 18 2019... during that time my debit card was stolen... when I was released from jail and discovered that my card was in fact stolen.. I reported this information to VARO.. and I reported the card stolen. And I even took out a police report.. I have sent all the information to Varobank, I've sent them booking dates and release dates documents,, that has my dates I was in jail... I've sent them the police report as well as the investigator contact information who is the one I filed the police report with I was giving a provisional credit back to my account... and now they have reversed and denied my claim and taking funds right back out of my account.. putting my bank account -166.00$ negitave I've called and emailed several times the customer help desk is all I can get and they can not tell me any information at all.. and won't even patch me through their claims department... and they will not respond to my emails.. I've proven to them I was locked up during that time I've filed the police report and sent it to them.. and they deny my claim... this bank is very dishonest at first it was not like that.. but they have become very dishonest and sneaky and have not even done their jobs since I was able to prove my claim and still no responce

They suspended my account and have refused to give me back my money. My account was and still is in good standing never overdrawn never broke any rules never did anything wrong yet they refuse to release my money to me. This is stealing I should be able to call the police and have them arrested but because of contract with them I cant so they are stealing my money!! I want my money back