Varo Money

They are asking me to much info they are rude and very ??

Back on 11/22 and 11/23 I have occurred some erroneous charges occurred on my account. I contacted Varo and spoke to a multitude of agents and get the runaround. I followed the protocol and filed a dispute regarding those charges. However I had to follow up for the outcome of the case only to be told no fraud was found. I have yet to receive a denial as I have made multiple phone requesting it to no avail. I have had back and forth phone calls and emails. They will not give me a denial letter nor refund my money as I the charges were not at any fault of mine. Not only has this been an inconvenience but it has also put me behind my financial responsibilities. I have tried on different occasions to seek a resolution as the customer service is terrible.

My account was suddenly suspended without previous notice for no apparent reason. I called customer service because I needed access to my funds urgently and they told me that my account was suspended for "suspicious activity" they explained that someone from another country was trying to access my account (which I don't think is true). I told them I can verify myself or give any information needed to unfreeze my account but they refuse to help me saying that the only way for me to solve the problem was to wait 3 to 4 hours and not more than 24 hours. Later, I received an email saying that I was going to be contacted by the security department in the next 24 to 48 hours (even more time than the initial). I decided to call again, I asked to be transferred to the security department and they told me that there was no way to be transferred to them, that the only way for me to contact them was to wait for them to email me. It has been 48 hours and I still don't have an email from them, they have not given me any proof or clear reason for my funds to be held and they won't give me a solution either, every time I call customer service they just repeat the same thing. It is unethical if not illegal to hold people's money for no reason and held them for as long as they want without giving the person a proper way to solve the problem. I've also sent them several emails explaining to them my situation and I don't receive any answers back. I've had this account for 1 year and a few months, I receive my weekly direct deposit which is my only source of income. I was going through and emergency and they just decided to hold the only money I got without giving me an efficient solution to my problem. I even recommended this bank to some friends but I won't recommend it to anyone else.

I filed a dispute with varo for the amount of $1,050 and they say after 10 days I would get the status of my dispute which was on 12/17/19. I got the email saying my account was closed and they didn’t tell me why. I called 3 times and the supervisor hung up on me . Then I called again and the guy said that my account was closed due to fraud activity . But nobody is saying anything about my dispute and whether I will be credited. This bank sucks . I will be reporting the supervisor too . Shes horrible. I emailed varo for months and I never get a response but they don’t understand that. All they keep saying is respond to the email.

The worst bank to ever get involved with if you have a dispute about account they will lie to you and tell you you will receive a provisional credit that you never get and make up lies saying you didn't do your part all the while they never intended to give it you if your about an online chime is the way to go so if you see varo run the other way

I opened an account with varo money. After I funded the account, paid my power bill, and got cash off varo seem ok. I had a *** account that I linked to varo money. I did the online verification and the trial deposits to verify my account from ***, still no problem. Now I have the two linked together and transfer $200 from my account that took 3-4 business days. Soon as my money became available they froze my account. First they wanted ID card and proof of address. I sent that in then they wanted a *** statement after I already verified my *** account. Then when I complained about that they didn't want to except my ID card all while holding on to my $200 which I needed to pay for my medication. So I told them I wanted to close my account and for them to send my money back to me but they refused. Saying that they have the right to keep my mindset until I prove my *** account by providing a statement.
It's been a month and they still have my money, so I send them my statement and they still refused to send me my money back. Gave them everything they asked for only for them to request more and hold my money longer. I don't want to do business with them and there's no physical way to go to that bank, so it feels like they stole $200 from me with nothing I can do about it. Now the crazy part is that none of this started until I transfer money from my own account they didn't want to see no ID or my account wasn't Frozen until the money arrived into the account and after I showed him everything that they needed and still want more still want to hold on to my money after I demanded if the closure of my account and to refund my money. Is there something you can do to help me get my money back. Can you reach out to their corporate office to let them know of this issue. Thank you

I switched from Chase Bank to varo and I am loving the decision. Now I don't have to pay a $35 overdraft fee for going $6 over and they are making it easier for me to save with there features.Recommend over chime and simple any day of the week YOU'RE THE GOAT VARO!!!

I received merchant credit for almost 1300 dollars varos unprofessionally fraud department flagged my merchant credit and put it on hold asked me questions that seemed like they were profiling me and want to steal my 1300 dollars I got from returning items to *** I showed them the recipt their fraud department still were unhelpful and wanted more I dont need to show you more information its a deposit from a return there is nothing fraudulent if u dont remove the hold on my money I will sue yall

I have the same employer and I switched from chime card to Varo. I should have stuck with chime. My check was not deposited two days early after 3 direct deposits from my employer. With chime my 2nd deposit was deposited on Wednesday. Varo stated that it was basically a lie.

I filed a dispute close to a month ago. Three payments were cancelled within messenger to a friend because they were supposed to be money requests and it went through as a payment instead. I reached out to Varo to settle this after the money was not refunded in my account as I was told by ***. I was told by varo that it would only take until December second 2019 and it is now it is now December 11th and I've done nothing but get *** around about my money. Also in the beginning of the process one of the varo workers did not mark my claim as credits not received like it should have been so I have not to this day still received my provisionary credit that I am eligible for. I'm getting really sick of this I've never had a problem with the dispute Department up until now and I'm to the point where I'm about to switch Banks. Everytime I email a dispute department I either don't get an email back or I get an email back asking me for proof of documentation that I've already sent in five times now. I'm really really really tired of this. Also I received a letter on December 8th that was dated December 5th saying my account was credited on December 4th for the refund and that it was in my favor and all of this and then I was told in one phone call that it was a it was a error and that they would go ahead and credit my account within 1 to 2 business days and then the next phone call is that I supposedly got the letter in error even though I have an email from you guys saying I was about to get a letter about my dispute and that was after the December 2nd time limit. So I've literally gotten 50 different stories I've got asked to send in proof well over five times now I call it gets me nowhere I'm tired of this this needs fixed and needs fixed now!!!

Just applied for an account. I have a checking account with my credit union and a separate savings account with another online bank. I was denied with no explanation. I guess it worked out since reading the reviews, this saved me headaches with bad customer service. I'm sure they'll send me some generic denial email with no clear explanation why they would deny someone to open an account with over 50k to deposit. My guess is because I am a government employee and they might be afraid of what I would investigate.

My varo atm card was somehow replicated and the criminals involved then proceeded to swipe my card twice at a Wal-Mart for $111.09 before I noticed the charges and cancelled the card. I had to wait for the charges to pay to my account before I was able to dispute the charges. When disputing them I was informed that they would do a full investigation, including checking the security footage at the Wal-Mart registers where the card was swiped. After about 11 days I received an email stating they found no error and that they would not reverse the charge. I then called the customer service number and was told that there was no way to contact the dispute department and that only way to correspond with them was via email. I then tried reaching out by email and was told that their decision was final unless I had more documentation or information for them. I had even called the Wal-Mart and was told that I would have to talk to my bank. The last email I received from them basically said that any more emails I sent would be filed away and no more time would be wasted on my dispute.

5 star bank, 5 star customer service! No fees, early payday, not a prepaid card!

Amazing customer service, great super easr app, no hidden fees.. Wonderful company

It is so easy to use and the direct deposit is great

Absolutely the best bank! Not only do I get my check early but the save the change feature really helps me because I'm bad at saving money. Customer service is always quick to respond & very helpful.

Very good bank to have. I highly recommend to everyone

OUTSTANDING PERFORMANCE!!!! They make very easy to open account and you get intereste on your money.

Varo is easy to use and accessible on the app. I get paid two days early, money automatically transfers to my savings (I’m saving for a car,) and I can also transfer money into my other checking account. It’s free and it’s easy! I tell everyone about it! I checked to see if there ATMs nearby first that would allow me to withdraw money, without a fee. We had several, thank God! Would definitely recommend to anyone.

It's the only way to Bank in the year 2020, no fees, finally someone came up with the right idea about banking exclamation