Varo Money

These scam artists have no idea what they're doing. As someone else mentioned, they are a house of cards and will, eventually fall. I'll enjoy watching them do so, and laugh in the background. My own experience:
Varo has deliberately delayed my account transfers (bank -> bank) on more than one occasion, simply because, Varo. No other reason, just Varo. I submitted three transfers over one weekend (Friday, Saturday, Sunday ). Sunday was submitted via card, so it arrived on Sunday. Saturday's arrived Monday, as I expected. On Tuesday, when Friday's hadn't arrived, I inquired. Their response? "Your deposit was put on hold for 48 hours. It will be here Wednesday or Thursday". Seriously. Wednesday, or Thursday. What a nightmare! No reason why, just "it is".
Fast forward to this morning:
I do business with decluttr from time to time. They buy dvds, games, etc, and send $$$ via ACH (bank transfers). Over the past 3 weeks, I've had some 60-70 deposits made in my account via decluttr. 2 weeks ago, 15 of them, last week a couple, and this morning the balance. The first 20 or so deposits went through swimmingly. Then, they all got rejected, by Varo. Better than $500 "lost in the mail" as it were.
Tried emailing support to get it straightened out. Almost 24h later? Nothing
Tried calling support to get it straightened out. 45 minutes on hold, 1 supervisor and a "representative" later? Nobody has ANY CLUE why my money is being rejected, or, where it is!
I then tried to send myself money from *** (I do this frequently). THAT got rejected as well, same error code
Varo can, and WILL lock your ability to use your account, and there's literally nothing you can do about it but sit and cry. They won't offer any "support", they don't offer any reimbursement for their own screw ups, they don't bother to even check to make sure what they're doing is correct.
Biggest scam ever

I love this account so much it has given me so much

I recieved 2 deposits from my employeer the deposits had the employeers named attached to them not mine as a resolute varo suspended my account in lieu of me providing them with a copy of my ID and a utility bill which I provided, however once I provided them with that they informed me that the utility bill was un acceptable so I needed to ptovide them with another bill, etc. so I provided them with my electicbill, at&t bill plus my california DMV car registration. I recieved an email back saying that is still not enough but I neeed to provide them with a copy of my employeers ID card as well. so now they are refusing to release my funds ($5,000) untill I can provide them with some one else ID which has nothing to do with my bank. I am a contravtor so My employeer who paid me is actually a client. so VARO is basically holding money that is rightfully mine in lieu of my client providing them with a copy of the personal ID card, I believe this is extermly unprofressional if not illegal, I have provided VARO with all the required ID documnets they have asked for the customer/employeer of mine is not contractually obligateed to do anything they should not be able to hold my money for his ID

I have been waiting for money I transferred to Varo from chime for 5 days now. They received the money on the 26 of May and today is the 31st. They have been making interest on my money that I needed for my family for the last 4 days. How is that good customer service?! I needed that money very badly. I call them to help me and did nothing. I was told the money would be available on the 30th and it’s now the 31st and my money is still not there. I am very unhappy with them. The policy for them is no longer then 4 days but it’s now 5 day. That’s wrong. I am going to shout it from the rooftops. And when I transferred money to chime it was there for me in less than 24 hours.

I originally liked varo bank but then my card was stolen and they wouldn't help me with it. I dnt understand it, I did not make the charges that were done but i'm being treated like a liar.

I have had accounts with several major banks and never have I been as pleased with the service as I have been with VARO. I decided to take a chance with an online bank that has no fees to see how it worked. VARO has been the best banking decision I have made for basic checking and savings. The customer service is outstanding and you are treated like a valuable customer not a number or inconvenience. If a simple checking or savings account is what you need, VARO should be first on your list.

Varo has been excellent and has held up to every promise they have made prior to account opening. I highly recommend anyone who needs a checking account, give Varo a try. I use the "round up" benefit with a Varo savings account and it is an easy way to save, all for NO FEES! The only downfall is the only way there is to add cash directly is by paying a fee to *** Dot, but that is not Varo's charge. I have found it to be far cheaper to use this account to access money than it is to use any online wallet service, and I get my direct deposit nearly 2 days earlier than I was getting it with my old pay card!

At the start of April my someone I've dating for some time and myself went on a week long road trip using *** using his account but charging my Varo Account unpon returning home to Pittsburgh the two of us split and authorization for this individual or anyone else to use my card was withdrawn, I signed up for *** myself and once I got my new *** membership I used the service myself using my Varo Account. Upon reviewing the account I noticed numerous transactions having been billed to my Varo Account from *** which I followed up with Varo to dispute after ten days I hadn't heard anything so I followed up only to be informed they determined the charges to be valid because I previously had relations with the merchant ***. I explained the circumstances sent over copies of my *** Account history and police report information yet May 16th as I followed up once again for not hearing from Varo and learned that my appeal was denied and they stick to the decision. My thing is this I could have claimed every *** transaction not listed on my personal *** Account summary well over $900 is unauthorized however in my honesty I got screwed by this organization for around $300 yet they still say well you gave previous authority to the ex and the company so of course you had to do it again. What on *** green earth makes these *** conclude such in that case when *** and other major retailers have data breaches and consumers financial information is compromised if they have a unauthorized charge at that retailer they're still liable because they used that merchant previously. I'm trying to be patient and understanding being that this is a new company and not file complaints with every federal oversight board regulating financial institutions. I hope reaching out to you all will help them get it together sooner than later, I work hard for my money and don't appreciate constant delays in rectifying situations surrounding my finances.

Worst bank ever! I requested a new debit card, they had me send in identification and proof of address. They processed it the same day on April 9th and said I would receive it within 9 business days. I didn’t receive it so I called back and asked them to resend it. A couple days later I never received any kind of tracking number for the card coming so I called again and representative said they would expedite it and I would receive it in about 3 business days. Of course again, didn’t receive it. Call again, no empathy or apology, but they said they would send it again. Here we are May 1st and they sent me a notification saying my card will be delivered on May 15th. I requested the new debit card since April 9th! Poor customer service! This bank is a joke.

Varo is a slick deck of cards with Colin Walsh at the top. Totally deceptive, rude, programmed to be ignorant customer service, under The Bancorp Bank name.

So I just recently opened up an account with Varo Money, and I used their mobile check deposit feature that is designed through their mobile app. Their claim on their website is that if mobile check deposits are submitted by 6 PM ET, the deposit will clear the same day and the money from the deposit will be available the same day, with no asterisk that states that additional verification may be required. In section 4 they state, "4. Limits and Funds Availability
Limits may be imposed on the dollar amount or number of deposits you make through Mobile Deposit. Such limits will be disclosed to you when you access the Mobile Deposit feature using the Mobile app. Varo may change such limits at any time at their discretion. Limits may be changed based on the length of time the Varo Bank Account is opened and account activity." They are only referring to the notice provided on the screen that there is a daily and monthly deposit limit, nothing that has to do with additional verification. They were going to hold my funds from me, for an entire week, because they stated that, "We have been unable to verify a check presented for deposit with the paying bank." This is a bogus claim and clearly is a result of company employee error, that they are not willing to own up to. I contacted them, and they said that, "Oh, if you give us a paystub we can release the funds the same day/immediately." So I complied, and then they said, "Oh, well, we'll release $200 of it today (04/19/2019,) and we will release the remaining $70 on Monday (04/22/2019). I said that I could live with that. So I wait until today (I say today because I am submitting this on the same day,) so I continuously check my account, and I still don't see the $70 released in my account, and it still says that the remaining funds of $70 would be released on Friday the 26th of April. So I go ahead and called them, they went through the normal spiel, then they said to wait a minute and let them talk with their "checks department," so I wait, and the lady comes back and says that "they won't release it." I asked her what she was talking about, and she said "They released $200 as a COURTESY, and that they will not remove the imposed restriction on the remaining $70 (meanwhile I was asking myself who thinks that they have the right to say that you can't have the money that you worked for an entire week, when pretty much all banks NEVER hold something of such small amounts on hold for that long,) Now mind you, the person I talked to on that Friday said absolutely nothing about the $200 release being a courtesy, and the funny thing was was that the supervisor I talked to today made it sound like that it's completely normal to unrightfully hold portions of customers' money away from them, and that they do it on a regular basis, so I am not the only person that they have done this to. Now on to the last part, I asked for a supervisor, she politely handed me off to a supervisor, who was extremely rude to me. She said that the checks department wasn't going to change their mind and that there was nothing she could do for me, so I asked for her supervisor, and very snarly and rudely she said, "Well I'm the only one here today until 3 or 4 so you'll only be talking to me." So I followed up and said that I needed to check with someone from the checks department, or one of their supervisors, in which she replied back to me in the same indigent, rude, snarly tone, "Well, the checks department can't be contacted by us or from the outside, they operate alone, and they have no supervisor at any time." VERY, VERY, VERY RUDE to me and without, directly saying it, says that I might as well go and do you know what with myself.

I had in a dispute and it’s been 90 days for since my dispute been in they told me the Merchant only had until April 10 to respond and are there for my case to go on my favorites and put my money on my account is past April 10 and now going to speak upon wanna push my day back even more because the market haven’t met their date I don’t feel like that’s fair

I heard about this bank on a podcast. I was very keen on opening an account. I went online and applied. I was declined. No justification was provided. I asked via their customer service email, again, no justification provided.

WORST BANK SERVICE EVER... How is it that you start using the account and the weekend you begin using it, your entire account is completly wiped out and these people do not take it serious and I understand, being I dont know how serious I would take it either if it wasnt myself experiencing the issue and it wasnt myself who was just robbed my entire account. But now I do not recommend this bank, if your going to go with an Online bank consider using SIMPLE, CHIME, or EMPOWER do not use Varo these people do not care about you as a customer or at the fact that as soon as you begin using their service your robbed of all your monies deposited in the account. And their Customer Service is HORRIBLE and RUDE!

I signed up to get an online banking account from varo bank in which I had to give them my name, my address, my phone number, and my social security number. They denied me an account and refused to tell me why I was denied giving me the reason "we do not generally tell people why they were denied." Any bank is required by the FCRA law that they have to tell the customer any and all information that is related to their own account, which this bank is not doing. I went back and forth with them for several days over this issue, each time with them telling me the same thing "we don't generally tell people why they were denied" and never actually saying a real reason why they won't tell me. Even when I told them I did not want them keeping my information and I do not give them permission to use my information, they told me that they are keeping my information and even said they will use it by telling me to read their privacy notice for ways my information is going to be used, which included being sold to companies so said companies can solicit me. I want this bank to explain to me why my account was denied and that they take my information out of their systems because I am not giving them permission to use it.

So Fraud was committed on my account for the amount of $380.I’ve stated that I had lost my wallet. So I called within the 10 business days to hear results from their investigation. They said all of the transactions were authorized. I don’t see how when I didn’t use my card none of the times. And they said they weren’t able to replace my money.

This company is entirely unprofessional and don’t give a damn a there customer I filed a dispute about a transaction that took place that should not have happened I was informed that I needed to complete a form send it back to them and they would let me know something in 10 days this was February 25th the claim was filed the same day the issue Occurred the told me they would let me know about a credit until the 11th of March but these careless people have decided they don’t and they are not going to to tell me anything I have been calling and emailing this company and they have told me nothing but how they are busy working to help others but I am there customer as well and I don’t matter I guess they are telling me there has not been any updates on my dispute and that there is no one I can speak to about this matter and there is nothing that they can tell me it sad that they would be this nonchalant about an issue so serious and that anything could go wrong with a scam artist business that’s supposed to protect your from fraud and scam and they are allowing there customers to be robbed and scammed out of 100’s of dollars in my case this is ridiculous and they aren’t even let me know anything because it just simply don’t matter them they don’t do right by their customer which is why they are business I never heard from them and I have called them and eseveral and email and emailed them and they refused to give me any answers to thiscc

Holds your money ransom, doesn’t ever give you real answers on why there’s a new limit or something that just happened to show up, they don’t care for their customers and they are just here to rip you off.

Wouldn’t recommend it to my worst enemy, and wouldn’t torture any friend with their customer service

They cancel your card without telling you and you won’t have access to your money. The customer service is terrible seluperivors advise the reps to hang up on customers and they say they want to help but don’t

On December 24 2018, I had sent a deposit from *** to be deposited into my Varo Money account. I was notified that it would be there on Thursday December 27 2018, ok fine due to the holiday I understand. On December 27 2018 I called Varo Money customer service and spoke with Amber, informed her of the above and asked where my deposit was. She informed me that there was no record and to call back later to see if it had come threw, this was at 215pm CST. In the mean time I emailed square cash and inquired about this because on there end it shows the deposit was completed, I received a prompt email back from Ryan with Square Cash informing me that the deposit had been cleared on there in, he provided me with the ACH tracing number. at 606pm CST on December 27 2018 I called Varo money back and spoke with David, informed him of above, he tell me that there was a error code 30 (invalid format) showing on the deposit, I informed him I needed an email or letter from Varo stating that so I can send to square cash so I can receive my money back into my account. David informed me that he cant not promise that Operations department will send an email to me.