Verde Energy USA Inc.

Complaint: ***
I am rejecting this response because:I did not receive the notice and I have had months or 3,kWh of exorbitant charges against my account and have yet to revive my final bills If my final bills are locked in to the lower rate then I will accept the resolution suggested.
Sincerely,*** ***

Dear *** ***,
This e-mail is in response to your rejection of our settlement We feel we made an equitable offer and consider the inquiry resolvedBest,
*** ***
Customer Support
Verde Energy USA
*** *** * * *** *** * *** ** ***

We sent the following follow up email today to the customer. Since he cashed the check we sent him we consider this inquiry to be resolved
*** ***, I saw your recent response to the Revdex.com. Attached
is the information that was sent via first class mail to all customers
when they were assigned to Verde Energy by *** Energy. I also saw
that you cashed the $check that we sent to reduce your electric
bill
Regards,
*** ***

We sent the customer the following email today
***,
We received a copy of your recent
inquiry. Your utility company, *** *** ***, controls the timing of
your drop date with a given supplier *** sent us a drop transaction on
12/29/and
indicated that the effective date would be 2/8/15. Verde
Energy does not have any control over the effective dateRegards,
*** ***

copy of email sent on 2/5/15:
break-word;">Dear *** ***,
This e-mail is in reply to your dispute with the Revdex.comIt appears that you were enrolled in our variable rate program and Verde did experience several rate changes as energy prices fluctuated.
We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric service. Your service will be returned to your utility on 2/6/We have lowered your rate to our fixed offer of $for any remaining billing cycles with usYou should see that rate on your final bill with VerdeIf you do not, I will refund you the difference for that last billSimply reply to this email addressWe are processing a $132.90 refund for the difference in rate from your most recent billing cycleYou should receive that check in the mail within 10-business days
*** ***
*** *** * *** *** ***
*** *** * * *** *** * *** ** ***

As a final gesture we will issue another refund check for $to lower the effective rate on the June bill and thus have provided billing relief on a total of bills
We can do no more

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We sent the following email to the customer
MrHickey,
I reviewed your recent inquiry
You
were enrolled in a variable rate offer with Verde Energy beginning on
6/4/10. Your initial rate was
$0.989/KWH and we lowered it to
$0.0929/KWH in January 2011, to $0.0899/KWH in January 2012, to
$0.0850/KWH in July 2012, and it stayed at that level until January
when it increased as a result of Verde's supply costs increasing. So
you saved money for over a year period
Even though you dropped your enrollment with Verde as of
3/14/we will issue you a billing adjustment check of $which
lowers the rate on your last Verde bill to $0.0869/KWH. You will
receive this check in approximately weeks
Regards,
Tony Menchaca

This inquiry is resolved. A copy of our emails from yesterday is attached:
That
is weird. The rate difference amounted to $on 1,803KWH of usage.
I added this to my last offer of a second check for $for a total
of $187.45. You will receive that check in approximately weeks to
resolve this
Regards,
Tony
Daniel McElaney via verdeenergyusa.com
Jun (day ago)
to Tony
Thanks TonyI look forward to the check

We are all set, as indicated we had a follow up to our initial offer

We think our $refund offer is very equitable. We previously extended the initial month fixed rate to a 7th month

Verde offered to give her another billing adjustment to cover a second month but she declined our offer. She was on a variable rate offer which can change based on market conditions. She received her check for $and her account has been dropped and will leave service with Verde at the end of the current billing cycle on 5/21/

We sent the customer the following email today:
*** ***,
I reviewed your recent inquiry
Your
account was originally enrolled under a variable rate offer and entered
service with Verde on 8/4/11.
A copy of the Terms of Service for your
account is attached for reference. Although you were on a variable rate
Verde held your rate steady for over two years until significant
increases in energy supply costs resulted in your rate increasing in
late 2013. For reference, we send notices to all fixed rate customers
when they are nearing the end of their fixed rate term but do not send
notices to variable rate customers
I noted that you cashed the check for $that we sent you. As a
further good will gesture we can send you another check for $to
lower the rate on your June bill but cannot make any other adjustments
since you were always on a variable rate
Regards,
*** ***
Verde Energy USA

We sent the customer the following email***,We received a copy of
your
inquiry. Your account was originally enrolled in a 6-month fixed rate
off of
$0.0869/KWH. We mailed you a notice on 6/10/indicating that it will
move to a variable rate. We see that you have
already cancelled your
service with Verde. As a courtesy we will send you a billing adjustment
check for $which lowers the effective rate on your January bill
to $0.1149/KWHVerde Energy Customer Support

We sent the following email to the customer
Mr***,
I received your
response to our email from yesterday. I am sorry that you did not like
our response but need to point out a number of inaccuracies in your
reply. First, *** Energy initiated the assignment of your account to
Verde and they had this right per the Terms of Service for your
account. Second, the notice of assignment was mailed via *** *** *** to the current customer address so the odds of a customer not
receiving it were very low. Third, there is no investigation of Verde
Energy in NJ or any other state. If you look at the link you cited it
refers to other energy companies in New Jersey
We will still process and mail the refund check that we have offered
Regards,
*** ***
Verde Energy USA

Complaint: ***
I am rejecting this response because:
I'm still waiting to see if Verde will commit to their end of the resolutionPresently have not received any form of discount
Sincerely,
*** ***

MrRuiz enrolled with Verde Energy in January under a monthly variable rate offer which can incresae or decrease with market conditions. He started service in February at a rate of $0.0989/KWH. Thgis rate decreased to $0.0929/KWH in January 2011, and then to $0.0850/KWH In
January and stayed at this level until it increased in December because of increases in Verde's energy supply costs. He saved a significant amount of money during the first months of his service with verde and also received a $cash bonus rebate check in March 2010. His enrollment has been cancelled per his request and he will drop service with Verde at the end of his current billing cycle on 3/14/14. As a goodwill gesture we will also issue him a refund check for $for his February bill which represents the difference between his actual rate and the rate he would have paid if he moved to our month fixed rate of $0.0869/KWH...this is the rate on our web site and he could have received it if he asked

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Nancy Janiszewski

Customer used our "chat" feature online yesterday (5/17/16) and we replied to them that we removed their phone number from our call list:
240);">I'm so sorry for the annoyanceI will have your number put on our do not call list immediatelySent direct request to all our telemarketing groups as well as added phone number to DNC list:
Phone Number
Date Added
7***
5/17/

responded directly to customer:Dear *** *** This email is in response to your rejection letter to the Revdex.comVerde Energy has so far, billed your gas account $94.40, and your electric account $+ $which totals $for two months of electricity and one month of gas. We have issued you $refund, $rebate, $refund and $rebate which totals $Which means that for two months of electricity and one month of gas you will have paid only $with Verde EnergyAccording to your email, you stated that your combined gas/electric bill for only one month was $with *** The four checks are in the mail as I am writing thisWhen you get them, you certainly have the right to do with them what you want, but Verde Energy feels we have provided an equitable solution to this matter and considers this case resolved. Karen M*** *** *** *** ***
*** *** * * *** *** * *** ** ***