Verde Energy USA Inc.

Emailed customer directly: Dear *** ***This email is in response to the complaint you filed with the Revdex.comI have added this phone number: ###-###-#### to our Do Not Call list, as well as our Do Not Text listPlease confirm that this is the number you have been receiving
calls/texts onI did a search using that phone number and I do not see any calls made to that number in May, June, or JulyIt might also be helpful to let me know what month you were receiving these calls/textsI apologize for any inconvenience caused and thank you for your patience in trying to get to the bottom of this issuePlease feel free to reply directly to this email with confirmation of the phone number being called/texted.Much thanks,Karen M*** Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT 06851Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank youI just checked email and see they finally did reply back on last ThursdayI truly thank you for your assistance in the matter

We sent the customer the following email today
***,
We received a copy of your recent
inquiry. Your utility company, *** *** ***, controls the timing of
your drop date with a given supplier *** sent us a drop transaction on
12/29/and
indicated that the effective date would be 2/8/15. Verde
Energy does not have any control over the effective dateRegards,
*** ***

We sent the following follow up email today to the customer. Since he cashed the check we sent him we consider this inquiry to be resolved
*** ***, I saw your recent response to the Revdex.com. Attached
is the information that was sent via first class mail to all customers
when they were assigned to Verde Energy by *** Energy. I also saw
that you cashed the $check that we sent to reduce your electric
bill
Regards,
*** ***

copy of email sent on 2/5/15:
break-word;">Dear *** ***,
This e-mail is in reply to your dispute with the Revdex.comIt appears that you were enrolled in our variable rate program and Verde did experience several rate changes as energy prices fluctuated.
We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric service. Your service will be returned to your utility on 2/6/We have lowered your rate to our fixed offer of $for any remaining billing cycles with usYou should see that rate on your final bill with VerdeIf you do not, I will refund you the difference for that last billSimply reply to this email addressWe are processing a $132.90 refund for the difference in rate from your most recent billing cycleYou should receive that check in the mail within 10-business days
*** ***
*** *** * *** *** ***
*** *** * * *** *** * *** ** ***

As a final gesture we will issue another refund check for $to lower the effective rate on the June bill and thus have provided billing relief on a total of bills
We can do no more

Verde offered to give her another billing adjustment to cover a second month but she declined our offer. She was on a variable rate offer which can change based on market conditions. She received her check for $and her account has been dropped and will leave service with Verde at the end of the current billing cycle on 5/21/

We sent the following email to the customer
MrHickey,
I reviewed your recent inquiry
You
were enrolled in a variable rate offer with Verde Energy beginning on
6/4/10. Your initial rate was
$0.989/KWH and we lowered it to
$0.0929/KWH in January 2011, to $0.0899/KWH in January 2012, to
$0.0850/KWH in July 2012, and it stayed at that level until January
when it increased as a result of Verde's supply costs increasing. So
you saved money for over a year period
Even though you dropped your enrollment with Verde as of
3/14/we will issue you a billing adjustment check of $which
lowers the rate on your last Verde bill to $0.0869/KWH. You will
receive this check in approximately weeks
Regards,
Tony Menchaca

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are all set, as indicated we had a follow up to our initial offer

This inquiry is resolved. A copy of our emails from yesterday is attached:
That
is weird. The rate difference amounted to $on 1,803KWH of usage.
I added this to my last offer of a second check for $for a total
of $187.45. You will receive that check in approximately weeks to
resolve this
Regards,
Tony
Daniel McElaney via verdeenergyusa.com
Jun (day ago)
to Tony
Thanks TonyI look forward to the check

We think our $refund offer is very equitable. We previously extended the initial month fixed rate to a 7th month

We sent the customer the following email today:
*** ***,
I reviewed your recent inquiry
Your
account was originally enrolled under a variable rate offer and entered
service with Verde on 8/4/11.
A copy of the Terms of Service for your
account is attached for reference. Although you were on a variable rate
Verde held your rate steady for over two years until significant
increases in energy supply costs resulted in your rate increasing in
late 2013. For reference, we send notices to all fixed rate customers
when they are nearing the end of their fixed rate term but do not send
notices to variable rate customers
I noted that you cashed the check for $that we sent you. As a
further good will gesture we can send you another check for $to
lower the rate on your June bill but cannot make any other adjustments
since you were always on a variable rate
Regards,
*** ***
Verde Energy USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Nancy Janiszewski

MrRuiz enrolled with Verde Energy in January under a monthly variable rate offer which can incresae or decrease with market conditions. He started service in February at a rate of $0.0989/KWH. Thgis rate decreased to $0.0929/KWH in January 2011, and then to $0.0850/KWH In
January and stayed at this level until it increased in December because of increases in Verde's energy supply costs. He saved a significant amount of money during the first months of his service with verde and also received a $cash bonus rebate check in March 2010. His enrollment has been cancelled per his request and he will drop service with Verde at the end of his current billing cycle on 3/14/14. As a goodwill gesture we will also issue him a refund check for $for his February bill which represents the difference between his actual rate and the rate he would have paid if he moved to our month fixed rate of $0.0869/KWH...this is the rate on our web site and he could have received it if he asked

We have responded to customer complaint, please see below
Dear *** ***
We have received your Revdex.com
complaint, please see my comments
regarding your account:
Apologies for any inconvenience with cancelling your
account. I show that you enrolled in our ESS service on December 24th
and cancelled on March 6th. I see that you have called our
customer support staff to cancel and retrieve refunds for all months of
service. To date we have sent a correspondence (letter by mail) letting
you know you have been cancelled, and two refund checks in the amount of:
$& $(these are paper checks sent via mail). Please let me
know if I can assist further
Kind Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Robin Tieger

We sent the customer the following email***,We received a copy of
your
inquiry. Your account was originally enrolled in a 6-month fixed rate
off of
$0.0869/KWH. We mailed you a notice on 6/10/indicating that it will
move to a variable rate. We see that you have
already cancelled your
service with Verde. As a courtesy we will send you a billing adjustment
check for $which lowers the effective rate on your January bill
to $0.1149/KWHVerde Energy Customer Support

responded directly to customer:Dear *** *** This email is in response to your rejection letter to the Revdex.comVerde Energy has so far, billed your gas account $94.40, and your electric account $+ $which totals $for two months of electricity and one month of gas. We have issued you $refund, $rebate, $refund and $rebate which totals $Which means that for two months of electricity and one month of gas you will have paid only $with Verde EnergyAccording to your email, you stated that your combined gas/electric bill for only one month was $with *** The four checks are in the mail as I am writing thisWhen you get them, you certainly have the right to do with them what you want, but Verde Energy feels we have provided an equitable solution to this matter and considers this case resolved. Karen M*** *** *** *** ***
*** *** * * *** *** * *** ** ***

Complaint: ***
I am rejecting this response because: The agent that spoke with me had told me my cost will be lower which to my understanding was a single charge of my electric and gas when the third party is addedThis was something I had done with conEdison when I lived in New YorkI was not told I was going to be charged separately by both *** and verde energyI do not care what rate I had agreed toThere's no way in Hell I would have agreed to be charged twice or three times for the same service I'm getting in a month when I'm not crazy? I got a combined charge of for my gas and electric for this month from *** while verde charged me for the same service? Who on earth will agree to such nonsense? I did not receive any rebate from verdeI was offered the rebate to send in to claim after the first bill from *** verde, which is this same bill I'm complaining about here.I do not care about the stupid checks offered hereI am going to rip them in pieces if I receive them in the mailI will want the person that sent this response to tell me if he will pay more for the very same service he's been getting at a lower rate without any changes to that service? I am not paying the current bill from verde or any subsequent ones from them before this fraudulent company is taken off my *** accountThe nerve of the responder to lie that I was paid rebates!!!! Crazy!!!
Sincerely,
*** ***