We sent the customer the following response ***, You responded to a printed coupon offer and called our 800# to enroll You were then mailed a welcome kit which included the TOS that I sent previously indicating that you were on a variable rate accountWe have provided over $of refunds and cannot provide any more adjustments [redacted]
Dear [redacted] You were contacted by Verde after you clicked "yes" on a banner advertisement that gave Verde's marketing partner permission to contact you to provide more information about our services in October After receiving your permission Verde contacted you in accordance with relevant lawsVerde only got through to you on one occasion and promptly honored your request to add your number, ###-###-####, to our internal do not call list Verde is committed to maintaining a strong, compliant, and customer friendly businessThank you for bringing your concern to our attentionRegards, Karen M [redacted] Customer Support |Verde Energy USA Merritt | Second Floor | Norwalk, CT
Complaint: [redacted] I am rejecting this response because :what Verde is now deeming "fair" is neither fair nor what I was told would be my refund by a Verde representative Sincerely, [redacted]
replied to customer directly 4/4/16: Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI see that you have been in contact with our customer service representative, JenniferAs she explained to you, we are happy to issue you the $refund, and will have a check prepared and mailed to you for that amountYou should receive the check in the mail within 10-business daysI have looked up your account and see that it is currently still active with Verde Energy, so I have adjusted your account to the current fixed rate of .0999/kwhThat rate is fixed for months and will once again switch to a variable rate at the end of that period, so it would be a good idea to mark your calendar to call Verde next MarchIt sometimes takes the utility two billing cycles to adjust your rate, so please contact us again if your rate is incorrect on your next billYou can reply to this email to do that, and I will take care of it personally If you have any questions, please don't hesitate to reply to this emailKaren M [redacted] ***
copy of email sent on 2/10/15: Dear [redacted] This email is in response to your complaint filed with the Revdex.comI have looked up your account and see that your fixed rate was for months, as stated on your terms of service, your fixed rate will switch to the variable rate once the fixed rate term expiresAfter receiving the fixed rate for months (one extra month) your fixed rate expired on 8/25/At this time, Verde is not required to contact MA customers when their rate is about to expire I have processed a $refund for the difference in rate to our new .1299/kwh fixed rate on your last billYou should get that check within business days I see that your account with Verde Energy was cancelled and your last day with us was 12/29/ If you have any additional questions/concerns, please don't hesitate to reply to this email [redacted] ***%
We sent the customer the following email today MrRudowski, I reviewed your inquiry and your call to our customer service group on March Your account was assigned to Verde by [redacted] Energy in Every [redacted] customer received a notification of this assignment via first class mail on 2/5/ I have attached a copy of this mailing for reference Verde lowered your variable rate upon assignment to $0.1124/KWH The rate stayed at that level until Qwhen it began to increase because of significant increases in energy supply costs, not all of which were passed on to customers by Verde You called our customer service group to cancel your service with Verde on Friday 3/14/and we submitted your cancel to ACE business days later on Wednesday 3/ Even though your account is no longer active with Verde we will send you a billing adjustment check of $which lowers the effective rate on your 4/21/bill back to the $0.1124/KWH rate You should receive your check in approximately weeks Regards, Tony Menchaca Verde Energy
This account was enrolled in December under a monthly variable rate offer which can change with market conditions The account entered service on 2/16/at a rate of $0.0810/KWH and this rate held steady thru June of when it began to increase because of increases in Verde's energy supply costs Thre account was dropped per the customer's request on 2/15/and will leave service at the end of the current billing period on 3/19/ As a good will gesture we have redeemed the customer's $cash bonus and are also proving a $billing refund for the February bill which takes the rate down to $0.0929/KWH The customer will receive both checks within weeks
Emailed customer directly:Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you enrolled the account with Verde Energy in At that time, our rebate was set at $for new customersI have processed that rebate, and I have also processed an additional $rebateYou should receive both of these checks within business days.Your Verde Energy account has been cancelled and the last day you will be with us is 2/19/16.If you have any questions, please don't hesitate to reply to this email Karen M***Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT
I have left several voice mails asking customer to call me directly, but she is not returning my callsCustomer originally became active with Verde 11/19/Service end date of that original account was 9/21/16.Our telemarketing group called customer on 9/14/and customer re-enrolled account with the 7.49/kwh rate agreementThird Party Verification recording attachedAt time of 2nd enrollment, we offered a $cash back bonus rebate, which I have processedCustomer should receive two $checks within business days.Final day with Verde Energy will be 9/20/(date provided by utility: ***)I have also added customer's phone number to Do Not Call list
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I'll live with this resolution because I did not fully comprehend their change in policy and I have to take responsibility for that However, I do find that this business practice, while legal, to be a bait and switch tactic used in a number of industries Essentially, by cashing their $check, I agreed to be overcharged by more than 70% over the standard rate It is akin to hiding rate increases in the fine print If this were an item of choice, rather than an item of necessity, it would not bother me as much But electricity is a basic need and is not an optional purchase I can afford this overcharging, but many cannot, and this is much like predatory lending in that respect I'm sure other companies in this same business have done the same thing The intent of deregulating utilities like this was to lower the cost to consumers, but in fact, it raises the cost and thus also raises the cost of living and thus reduces the number of jobs and economic growth Verde has a fiduciary responsibility to their stockholders to increase profits and do this legally, which they have done While this process is legal, it is not highly moral I've lost over $in a year because I didn't monitor the rates as I should have since I pay these bills with an automatic monthly charge There was really no change in suppliers, just billing companies In the end, Verde, and other companies like it, did not provide a service, but were simply another form of loan sharking I know this is not the forum to address political financing and unbridled deregulation, but someone should address the larger issue If a policy does not have the desired effect, it should be scrapped I would hope the Revdex.com would let politicians and the public know of this issue I do appreciate Verde refunding a small part of the money I paid -- something they did not have to do I will now scruitinize my monthly bill more closely after this "educational" process which cost me over $ And I thought my education expenses were paid for long ago Sincerely, [redacted]
Called customer directly and spoke at length to his satisfaction.Added both his landline and cell phone numbers to DNC list.Sending $rebate check to cover cost of early cancel fee with Constellation.Cancelled Verde enrollment.Customer accepted all of the above as an acceptable solution to his complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me Sincerely, Peter Hickey
Left vm with customerCannot find any account searching under provided name, phone, address or emailWaiting for customer to call me back at my direct office number[redacted] ***Verde Energy USA
I was on a 100% green plan and paying a little extra for the privilege The fixed term finished and I was moved on to the variable rate and it was ok for a couple of months then WHAM 80% rate hikeBy bad luck this coincided with the previous months low estimate, result a bill 300% higher than it should beMy advice steer clear, don't trust 'em
Emailed customer directly: Dear [redacted] ***, This e-mail is in reply to the complaint you filed with the Revdex.comIt appears that you were enrolled in our variable rate program and Verde did experience several rate changes as energy prices fluctuatedI have attached a copy of the welcome kit you received at the time of your enrollment (5/3/2011)Verde Energy does not promise to ever match or be less than PSEG ratesWe have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service will be returned to your utility on 9/21/We have lowered your rate to our fixed offer of $0.1349/kwh for any remaining billing cycles with us We are processing a $refund for the difference in rate from your three highest billsVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyYou should receive that check in the mail within 10-business daysKaren M [redacted] Customer Support | Verde Energy USA [redacted] ***
Dear [redacted] ,This e-mail is in response to your rejection of our settlement We feel we made an equitable offer and consider the inquiry resolved.Best, [redacted] Customer Support Verde Energy USA [redacted] ***
We sent the customer the following email [redacted] I received a copy of your inquiry.As you know your account was enrolled on a monthly variable rate offer Even though the rate could have changed it stayed fixed for almost consecutive years before it increased because of significant increases in energy supply costs The notice sent to you in did not require your consent and the $rebate that was offered was a courtesy In reviewing your account I see that we switched you to our then current 4-month fixed rate for new customers of $0.1149/KWH and that you remain on that rate The $of refund checks that we provided represents essentially two months of free supply from Verde Even though I think we made an equitable offer to you I am willing to issue you another $ refund check If you do not find this acceptable we can drop your account Please let me know what you want to do.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I returned [redacted] call from Verde Energy regarding the complaint I submitted to BBC My account number was [redacted] before I closed it and my vendor name is [redacted] ***, Vendor ID: [redacted] I was told person I spoke with I'd be reimbursed the total amount I paid and received $in the mailThank you, [redacted] ***
250);">Dear [redacted] , This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you enrolled the account with Verde Energy for a 4-month fixed rate of $0.0949/kwhYou received that rate for billing cyclesAfter your fixed rate expired, per the Terms of Service mailed to your address, the account switched automatically to our variable rate As requested, I am emailing you a voice recording of your enrollment with Verde Energy USACall Time: 12/3/12:50:PM I have also listened to the recording of your call to our service, Kari does not tell you that one of your children enrolled, she simply suggests that another member of your household may have enrolled the accountAs the attached recording proves, it was not one of your childrenYour Verde Energy service was cancelled due to non-payment to JCPLThe last day you were with Verde was 8/17/As I tried to explain to you on the phone (when you disconnected), we are processing a $refund for the difference in rate from your highest billingVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyAs an additional courtesy, we have processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should receive these checks in the mail within 10-business daysIf you have any questions, please don't hesitate to reply to this emailKaren M [redacted] Customer Support |Verde Energy USA [redacted] ***
We sent the customer the following email today: [redacted] I reviewed your recent inquiry [redacted] did not post your July supply charges which is why you had two months of usage on your August bill We will issue you a billing refund of $to lower your effective rate to $0.1199/KWH for both months You should receive a check within weeks I say your account will leave service with Verde at the end of the current billing cycle on 9/19/ We apologize for the billing issue Regards, [redacted] Verde Energy USA
We sent the customer the following response ***, You responded to a printed coupon offer and called our 800# to enroll You were then mailed a welcome kit which included the TOS that I sent previously indicating that you were on a variable rate accountWe have provided over $of refunds and cannot provide any more adjustments [redacted]
Dear [redacted] You were contacted by Verde after you clicked "yes" on a banner advertisement that gave Verde's marketing partner permission to contact you to provide more information about our services in October After receiving your permission Verde contacted you in accordance with relevant lawsVerde only got through to you on one occasion and promptly honored your request to add your number, ###-###-####, to our internal do not call list Verde is committed to maintaining a strong, compliant, and customer friendly businessThank you for bringing your concern to our attentionRegards, Karen M [redacted] Customer Support |Verde Energy USA Merritt | Second Floor | Norwalk, CT
Complaint: [redacted] I am rejecting this response because :what Verde is now deeming "fair" is neither fair nor what I was told would be my refund by a Verde representative Sincerely, [redacted]
replied to customer directly 4/4/16: Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI see that you have been in contact with our customer service representative, JenniferAs she explained to you, we are happy to issue you the $refund, and will have a check prepared and mailed to you for that amountYou should receive the check in the mail within 10-business daysI have looked up your account and see that it is currently still active with Verde Energy, so I have adjusted your account to the current fixed rate of .0999/kwhThat rate is fixed for months and will once again switch to a variable rate at the end of that period, so it would be a good idea to mark your calendar to call Verde next MarchIt sometimes takes the utility two billing cycles to adjust your rate, so please contact us again if your rate is incorrect on your next billYou can reply to this email to do that, and I will take care of it personally If you have any questions, please don't hesitate to reply to this emailKaren M [redacted] ***
copy of email sent on 2/10/15: Dear [redacted] This email is in response to your complaint filed with the Revdex.comI have looked up your account and see that your fixed rate was for months, as stated on your terms of service, your fixed rate will switch to the variable rate once the fixed rate term expiresAfter receiving the fixed rate for months (one extra month) your fixed rate expired on 8/25/At this time, Verde is not required to contact MA customers when their rate is about to expire I have processed a $refund for the difference in rate to our new .1299/kwh fixed rate on your last billYou should get that check within business days I see that your account with Verde Energy was cancelled and your last day with us was 12/29/ If you have any additional questions/concerns, please don't hesitate to reply to this email [redacted] ***%
We sent the customer the following email today MrRudowski, I reviewed your inquiry and your call to our customer service group on March Your account was assigned to Verde by [redacted] Energy in Every [redacted] customer received a notification of this assignment via first class mail on 2/5/ I have attached a copy of this mailing for reference Verde lowered your variable rate upon assignment to $0.1124/KWH The rate stayed at that level until Qwhen it began to increase because of significant increases in energy supply costs, not all of which were passed on to customers by Verde You called our customer service group to cancel your service with Verde on Friday 3/14/and we submitted your cancel to ACE business days later on Wednesday 3/ Even though your account is no longer active with Verde we will send you a billing adjustment check of $which lowers the effective rate on your 4/21/bill back to the $0.1124/KWH rate You should receive your check in approximately weeks Regards, Tony Menchaca Verde Energy
This account was enrolled in December under a monthly variable rate offer which can change with market conditions The account entered service on 2/16/at a rate of $0.0810/KWH and this rate held steady thru June of when it began to increase because of increases in Verde's energy supply costs Thre account was dropped per the customer's request on 2/15/and will leave service at the end of the current billing period on 3/19/ As a good will gesture we have redeemed the customer's $cash bonus and are also proving a $billing refund for the February bill which takes the rate down to $0.0929/KWH The customer will receive both checks within weeks
Emailed customer directly:Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you enrolled the account with Verde Energy in At that time, our rebate was set at $for new customersI have processed that rebate, and I have also processed an additional $rebateYou should receive both of these checks within business days.Your Verde Energy account has been cancelled and the last day you will be with us is 2/19/16.If you have any questions, please don't hesitate to reply to this email Karen M***Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT
I have left several voice mails asking customer to call me directly, but she is not returning my callsCustomer originally became active with Verde 11/19/Service end date of that original account was 9/21/16.Our telemarketing group called customer on 9/14/and customer re-enrolled account with the 7.49/kwh rate agreementThird Party Verification recording attachedAt time of 2nd enrollment, we offered a $cash back bonus rebate, which I have processedCustomer should receive two $checks within business days.Final day with Verde Energy will be 9/20/(date provided by utility: ***)I have also added customer's phone number to Do Not Call list
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I'll live with this resolution because I did not fully comprehend their change in policy and I have to take responsibility for that However, I do find that this business practice, while legal, to be a bait and switch tactic used in a number of industries Essentially, by cashing their $check, I agreed to be overcharged by more than 70% over the standard rate It is akin to hiding rate increases in the fine print If this were an item of choice, rather than an item of necessity, it would not bother me as much But electricity is a basic need and is not an optional purchase I can afford this overcharging, but many cannot, and this is much like predatory lending in that respect I'm sure other companies in this same business have done the same thing The intent of deregulating utilities like this was to lower the cost to consumers, but in fact, it raises the cost and thus also raises the cost of living and thus reduces the number of jobs and economic growth Verde has a fiduciary responsibility to their stockholders to increase profits and do this legally, which they have done While this process is legal, it is not highly moral I've lost over $in a year because I didn't monitor the rates as I should have since I pay these bills with an automatic monthly charge There was really no change in suppliers, just billing companies In the end, Verde, and other companies like it, did not provide a service, but were simply another form of loan sharking I know this is not the forum to address political financing and unbridled deregulation, but someone should address the larger issue If a policy does not have the desired effect, it should be scrapped I would hope the Revdex.com would let politicians and the public know of this issue I do appreciate Verde refunding a small part of the money I paid -- something they did not have to do I will now scruitinize my monthly bill more closely after this "educational" process which cost me over $ And I thought my education expenses were paid for long ago Sincerely, [redacted]
Called customer directly and spoke at length to his satisfaction.Added both his landline and cell phone numbers to DNC list.Sending $rebate check to cover cost of early cancel fee with Constellation.Cancelled Verde enrollment.Customer accepted all of the above as an acceptable solution to his complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me Sincerely, Peter Hickey
Left vm with customerCannot find any account searching under provided name, phone, address or emailWaiting for customer to call me back at my direct office number[redacted] ***Verde Energy USA
I was on a 100% green plan and paying a little extra for the privilege The fixed term finished and I was moved on to the variable rate and it was ok for a couple of months then WHAM 80% rate hikeBy bad luck this coincided with the previous months low estimate, result a bill 300% higher than it should beMy advice steer clear, don't trust 'em
Emailed customer directly: Dear [redacted] ***, This e-mail is in reply to the complaint you filed with the Revdex.comIt appears that you were enrolled in our variable rate program and Verde did experience several rate changes as energy prices fluctuatedI have attached a copy of the welcome kit you received at the time of your enrollment (5/3/2011)Verde Energy does not promise to ever match or be less than PSEG ratesWe have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service will be returned to your utility on 9/21/We have lowered your rate to our fixed offer of $0.1349/kwh for any remaining billing cycles with us We are processing a $refund for the difference in rate from your three highest billsVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyYou should receive that check in the mail within 10-business daysKaren M [redacted] Customer Support | Verde Energy USA [redacted] ***
Dear [redacted] ,This e-mail is in response to your rejection of our settlement We feel we made an equitable offer and consider the inquiry resolved.Best, [redacted] Customer Support Verde Energy USA [redacted] ***
We sent the customer the following email [redacted] I received a copy of your inquiry.As you know your account was enrolled on a monthly variable rate offer Even though the rate could have changed it stayed fixed for almost consecutive years before it increased because of significant increases in energy supply costs The notice sent to you in did not require your consent and the $rebate that was offered was a courtesy In reviewing your account I see that we switched you to our then current 4-month fixed rate for new customers of $0.1149/KWH and that you remain on that rate The $of refund checks that we provided represents essentially two months of free supply from Verde Even though I think we made an equitable offer to you I am willing to issue you another $ refund check If you do not find this acceptable we can drop your account Please let me know what you want to do.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I returned [redacted] call from Verde Energy regarding the complaint I submitted to BBC My account number was [redacted] before I closed it and my vendor name is [redacted] ***, Vendor ID: [redacted] I was told person I spoke with I'd be reimbursed the total amount I paid and received $in the mailThank you, [redacted] ***
250);">Dear [redacted] , This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you enrolled the account with Verde Energy for a 4-month fixed rate of $0.0949/kwhYou received that rate for billing cyclesAfter your fixed rate expired, per the Terms of Service mailed to your address, the account switched automatically to our variable rate As requested, I am emailing you a voice recording of your enrollment with Verde Energy USACall Time: 12/3/12:50:PM I have also listened to the recording of your call to our service, Kari does not tell you that one of your children enrolled, she simply suggests that another member of your household may have enrolled the accountAs the attached recording proves, it was not one of your childrenYour Verde Energy service was cancelled due to non-payment to JCPLThe last day you were with Verde was 8/17/As I tried to explain to you on the phone (when you disconnected), we are processing a $refund for the difference in rate from your highest billingVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyAs an additional courtesy, we have processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should receive these checks in the mail within 10-business daysIf you have any questions, please don't hesitate to reply to this emailKaren M [redacted] Customer Support |Verde Energy USA [redacted] ***
We sent the customer the following email today: [redacted] I reviewed your recent inquiry [redacted] did not post your July supply charges which is why you had two months of usage on your August bill We will issue you a billing refund of $to lower your effective rate to $0.1199/KWH for both months You should receive a check within weeks I say your account will leave service with Verde at the end of the current billing cycle on 9/19/ We apologize for the billing issue Regards, [redacted] Verde Energy USA