Complaint: I am rejecting this response because: I was over charged to a total of over $in the last year and they are only offering me a credit for of the months Sincerely, Daniel Mcelaney
responded via email 3/11/15: -ms- -ms- Dear [redacted] , This email is in response to the complaint you filed with the Revdex.comAs requested, I am emailing you a voice recording of your enrollment with Verde Energy USA Call Time: 5/10/10:48:AMWe have adjusted your account to the current fixed rate of .0849/kwhThat rate is fixed for monthsYour rate will automatically switch to our variable rate at the end of that 6-month periodYou will need to contact us again if you want to avoid switching back to the variable rateI am sending you a refund check for the difference in rate from the variable you were charged on your most recent bill, to the fixed rateYou should get your $check in the mail within business daysAs a courtesy, we have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentIf you have any additional questions/concerns, please don't hesitate to reply to this email [redacted] Customer Support | Verde Energy USA [redacted] ***
Complaint: [redacted] I am rejecting this response because: Verde is still lyingVerde told me I was rejected by [redacted] not [redacted] **They also said that I was sent paper bills and again I haven't received any paper bills since I signed up with Verde in February because they changed my bills to email bills instead of paperI did not change my bills to emails and neither did [redacted] **Verde was the only other one that could have access to my accountThey sent me the $check but once again I was unable to get assistance from [redacted] due to my low income because of health issuesI have a paper bill that was just sent to me for $due by 5-18-I firmly believe that Verde is responsible for this bill since I was given incorrect information from them and them telling me that [redacted] rejected themI canceled with them last week and made [redacted] aware of this changeSince I thought they were my supplier I was taking direction from themWhy would they be in such a hurry to send me a check if they weren't at fault and they know it? Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10080809, and find that this resolution is satisfactory to me I had an email directly from Tony Menchaca at Verde Energy, the exchange of which was; I am satisfied with this result; provided my email address was in fact permanently removed from their database Thank you for your assistance with this matter Nicholas Pupik Tony Menchaca Jun (day ago) to me Nick, Will put in in the DNC today We received that number as a result of someone on 6/4/asking to receive more information on our offer while on one of our partners web sitesDo not know the specific site for this lead Regards, Tony Menchaca On Sun, Jun 8, at 9:AM, Nicholas Pupik wrote:Hi Tony, Thank you for your prompt responseMy phone number is xxx-xxx-xxxx Please remove me from your list; please purge me from your database, please do not sell my number to another vendor Can you please tell me how you got my phone number? Thanks, Nicholas Pupik On Sun, Jun 8, at 9:AM, Tony Menchaca wrote: MrPupik, I received your recent inquiry We would be more than happy to place your phone number on our internal DNC list so that it will not be called in the future Your inquiry did not indicate the number you are being called on If you can email this to me we will place it on the DNC list Regards, Tony Menchaca Verde Energy Sincerely, Nicholas Pupik
Complaint: I am rejecting this response because: it is about the principle involved hereThis company promised a lesser rate than [redacted] and they did the opposite Seems that this is a case of BUYERS BEWARE.....Thanks you for your help I am relieved to be back with the original provider Sincerely, Kamla Ramkissoon
Complaint: [redacted] I am rejecting this response because: even though I said that I was authorized I am not authorized to change anything on someone else's electric bill They should verify instead of believing people I want compensation for the dollars that they raised my bill Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: they are still calling me how can the Revdex.com give this company an a rating with all the complaint sites on the internet that states verde energy does this to many people Sincerely, [redacted]
Our customer support staff spoke with MrTaylor earlier today His account was on a monthly variable rate which can increase based upon market conditions, and has increased based upon recent significant increases in energy supply costs We are providing him with a $refund on his last bill as a goodwill gesture and he was very appreciative of this The inquiry is resolved
Customer was contacted via 1st class US mail (attached) of his rate adjustmentsIssued 1-month refund for both accounts:9/8/1:49:PMRefund Check Initiated for $23.329/8/1:49:PMRefund Check Initiated for $
We sent the customer the following email todayDear [redacted] Apologies for any confusion regarding your account and recent charges I was able to locate your account & I have successfully cancelled and refunded your most recent transaction of $ Please let me know if I can help furtherKind Regards, [redacted] Customer Support | Verde Energy USA [redacted] ***
Complaint: [redacted] I am rejecting this response because: I'm not happy with this companyI can't wait another weeks for money that I already paidIf I didn't pay this company on time there would be a penalty so I would like more money due to the fact that it's been over a month with no sign of being paidIf I never called back last week or write to Revdex.com I feel I would have never get my money that is owed to meI'm the one that was over charged and I'm the one that has to call and call just to get my moneyAlso, this company doesn't call back when they say they would and has very bad customer serviceI never ran into a company that doesn't call you back when they say they would even it's going to be in a weekIn all my time as a homeowner and renting I never ran into a rate increase due to significant energy supply cost in the winter time always in the summerThis company said they didn't pass all the increase on the customer but they did cause *** didn't raise anythingI'm not the first person or the last person verde energy did this toThere should be a law that energy companies should tell you when there is a rate increaseThis company is a scam and doesn't care about their cumstors Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The business practices of this company are unethicalI did not sign any contract for variable rates with this company, rates were double what an ethical electric company chargesThis company uses the bait and switch method of business, they lull you in with low rates and then slam you with higher rates with NO noticeI WOULD HAVE NEVER AGREED to a variable rate of electric Sincerely, [redacted] ***
We sent the customer the following email today***,We received your email The account you reference, [redacted] , is under the name of [redacted] It began service on 3/7/under a month fixed rate of $0.0869/KWH The rate was held fixed thru a 7th month and just recently was increased but is not anywhere close to the cents you noted (it was cents in the most recent month).We notify customers via [redacted] *** in advance of any fixed rate expiration and offer customers the opportunity to then switch to our then current fixed rate at no cost We can switch this account or any other account you may have to our current fixed rate which is a month fixed rate of $0.1149/KWH.Let us know how you want to proceed.Regards, [redacted]
emailed customer 4/16/Dear [redacted] , This email is in response to your rejection of our Revdex.com responseAs I have promised, a $refund check was mailed to you directly from the bankAs well as the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should get both of these checks in the mail any day nowI have adjusted your account to our fixed rate of .1599/kwh for your remaining billing cycle with Verde Energy [redacted] has given us a service end date of 4/20/If you have any questions/concerns please don’t hesitate to reply to this e-mail [redacted] Customer Support | Verde Energy USA [redacted] ***
This person is not a Verde Energy customerComplain states their issue is with ***.Please let me know if you find differently.Karen M***Verde Energy USA
Complaint: [redacted] I am rejecting this response because:I never received any notice or any mailing from you of any kind during my enrollment with you as our electrical supplierI pay close attention to our mail and would have acted on such a noticeMy original complaint and request has not changedYour rate change is unacceptable I look forward to you resolving the issue as I reasonably requested Sincerely, [redacted]
We sent the customer the following email [redacted] , We received a copy of your inquiry Your account was originally enrolled in a 6-month fixed rate off of $0.0869/KWH We mailed you a notice on 6/10/indicating that it will move to a variable rate We see that you have already cancelled your service with Verde As a courtesy we will send you a billing adjustment check for $which lowers the effective rate on your January bill to $0.1149/KWH Verde Energy Customer Support
Left vm with customerCannot find any account searching under provided name, phone, address or emailWaiting for customer to call me back at my direct office number [redacted] Verde Energy USA
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We sent the customer the following emailMr[redacted] ,I received a copy of your inquiry and reviewed your account history.As you know we provide all existing customers the opportunity to take advantage of our current fixed rate offer for new customers You were able to do this back in May of last year under a month fixed rate of $0.1049/KWH.We have put in a cancellation transaction per your request Even though you have decided to cancel we will send you a billing adjustment check for $which lowers the rate on your Jan bill to $0.1049/KWH With this check we will have provided you with over $of billing refunds, you received another check back in May, along with $in special bonus rebates ($in May and $in Jan 2014) Regards, [redacted]
Complaint: I am rejecting this response because: I was over charged to a total of over $in the last year and they are only offering me a credit for of the months Sincerely, Daniel Mcelaney
responded via email 3/11/15: -ms- -ms- Dear [redacted] , This email is in response to the complaint you filed with the Revdex.comAs requested, I am emailing you a voice recording of your enrollment with Verde Energy USA Call Time: 5/10/10:48:AMWe have adjusted your account to the current fixed rate of .0849/kwhThat rate is fixed for monthsYour rate will automatically switch to our variable rate at the end of that 6-month periodYou will need to contact us again if you want to avoid switching back to the variable rateI am sending you a refund check for the difference in rate from the variable you were charged on your most recent bill, to the fixed rateYou should get your $check in the mail within business daysAs a courtesy, we have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentIf you have any additional questions/concerns, please don't hesitate to reply to this email [redacted] Customer Support | Verde Energy USA [redacted] ***
Complaint: [redacted] I am rejecting this response because: Verde is still lyingVerde told me I was rejected by [redacted] not [redacted] **They also said that I was sent paper bills and again I haven't received any paper bills since I signed up with Verde in February because they changed my bills to email bills instead of paperI did not change my bills to emails and neither did [redacted] **Verde was the only other one that could have access to my accountThey sent me the $check but once again I was unable to get assistance from [redacted] due to my low income because of health issuesI have a paper bill that was just sent to me for $due by 5-18-I firmly believe that Verde is responsible for this bill since I was given incorrect information from them and them telling me that [redacted] rejected themI canceled with them last week and made [redacted] aware of this changeSince I thought they were my supplier I was taking direction from themWhy would they be in such a hurry to send me a check if they weren't at fault and they know it? Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10080809, and find that this resolution is satisfactory to me I had an email directly from Tony Menchaca at Verde Energy, the exchange of which was; I am satisfied with this result; provided my email address was in fact permanently removed from their database Thank you for your assistance with this matter Nicholas Pupik Tony Menchaca Jun (day ago) to me Nick, Will put in in the DNC today We received that number as a result of someone on 6/4/asking to receive more information on our offer while on one of our partners web sitesDo not know the specific site for this lead Regards, Tony Menchaca On Sun, Jun 8, at 9:AM, Nicholas Pupik wrote:Hi Tony, Thank you for your prompt responseMy phone number is xxx-xxx-xxxx Please remove me from your list; please purge me from your database, please do not sell my number to another vendor Can you please tell me how you got my phone number? Thanks, Nicholas Pupik On Sun, Jun 8, at 9:AM, Tony Menchaca wrote: MrPupik, I received your recent inquiry We would be more than happy to place your phone number on our internal DNC list so that it will not be called in the future Your inquiry did not indicate the number you are being called on If you can email this to me we will place it on the DNC list Regards, Tony Menchaca Verde Energy Sincerely, Nicholas Pupik
Complaint: I am rejecting this response because: it is about the principle involved hereThis company promised a lesser rate than [redacted] and they did the opposite Seems that this is a case of BUYERS BEWARE.....Thanks you for your help I am relieved to be back with the original provider Sincerely, Kamla Ramkissoon
Complaint: [redacted] I am rejecting this response because: even though I said that I was authorized I am not authorized to change anything on someone else's electric bill They should verify instead of believing people I want compensation for the dollars that they raised my bill Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: they are still calling me how can the Revdex.com give this company an a rating with all the complaint sites on the internet that states verde energy does this to many people Sincerely, [redacted]
Our customer support staff spoke with MrTaylor earlier today His account was on a monthly variable rate which can increase based upon market conditions, and has increased based upon recent significant increases in energy supply costs We are providing him with a $refund on his last bill as a goodwill gesture and he was very appreciative of this The inquiry is resolved
Customer was contacted via 1st class US mail (attached) of his rate adjustmentsIssued 1-month refund for both accounts:9/8/1:49:PMRefund Check Initiated for $23.329/8/1:49:PMRefund Check Initiated for $
We sent the customer the following email todayDear [redacted] Apologies for any confusion regarding your account and recent charges I was able to locate your account & I have successfully cancelled and refunded your most recent transaction of $ Please let me know if I can help furtherKind Regards, [redacted] Customer Support | Verde Energy USA [redacted] ***
Complaint: [redacted] I am rejecting this response because: I'm not happy with this companyI can't wait another weeks for money that I already paidIf I didn't pay this company on time there would be a penalty so I would like more money due to the fact that it's been over a month with no sign of being paidIf I never called back last week or write to Revdex.com I feel I would have never get my money that is owed to meI'm the one that was over charged and I'm the one that has to call and call just to get my moneyAlso, this company doesn't call back when they say they would and has very bad customer serviceI never ran into a company that doesn't call you back when they say they would even it's going to be in a weekIn all my time as a homeowner and renting I never ran into a rate increase due to significant energy supply cost in the winter time always in the summerThis company said they didn't pass all the increase on the customer but they did cause *** didn't raise anythingI'm not the first person or the last person verde energy did this toThere should be a law that energy companies should tell you when there is a rate increaseThis company is a scam and doesn't care about their cumstors Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The business practices of this company are unethicalI did not sign any contract for variable rates with this company, rates were double what an ethical electric company chargesThis company uses the bait and switch method of business, they lull you in with low rates and then slam you with higher rates with NO noticeI WOULD HAVE NEVER AGREED to a variable rate of electric Sincerely, [redacted] ***
We sent the customer the following email today***,We received your email The account you reference, [redacted] , is under the name of [redacted] It began service on 3/7/under a month fixed rate of $0.0869/KWH The rate was held fixed thru a 7th month and just recently was increased but is not anywhere close to the cents you noted (it was cents in the most recent month).We notify customers via [redacted] *** in advance of any fixed rate expiration and offer customers the opportunity to then switch to our then current fixed rate at no cost We can switch this account or any other account you may have to our current fixed rate which is a month fixed rate of $0.1149/KWH.Let us know how you want to proceed.Regards, [redacted]
emailed customer 4/16/Dear [redacted] , This email is in response to your rejection of our Revdex.com responseAs I have promised, a $refund check was mailed to you directly from the bankAs well as the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should get both of these checks in the mail any day nowI have adjusted your account to our fixed rate of .1599/kwh for your remaining billing cycle with Verde Energy [redacted] has given us a service end date of 4/20/If you have any questions/concerns please don’t hesitate to reply to this e-mail [redacted] Customer Support | Verde Energy USA [redacted] ***
This person is not a Verde Energy customerComplain states their issue is with ***.Please let me know if you find differently.Karen M***Verde Energy USA
Complaint: [redacted] I am rejecting this response because:I never received any notice or any mailing from you of any kind during my enrollment with you as our electrical supplierI pay close attention to our mail and would have acted on such a noticeMy original complaint and request has not changedYour rate change is unacceptable I look forward to you resolving the issue as I reasonably requested Sincerely, [redacted]
We sent the customer the following email [redacted] , We received a copy of your inquiry Your account was originally enrolled in a 6-month fixed rate off of $0.0869/KWH We mailed you a notice on 6/10/indicating that it will move to a variable rate We see that you have already cancelled your service with Verde As a courtesy we will send you a billing adjustment check for $which lowers the effective rate on your January bill to $0.1149/KWH Verde Energy Customer Support
Left vm with customerCannot find any account searching under provided name, phone, address or emailWaiting for customer to call me back at my direct office number [redacted] Verde Energy USA
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We sent the customer the following emailMr[redacted] ,I received a copy of your inquiry and reviewed your account history.As you know we provide all existing customers the opportunity to take advantage of our current fixed rate offer for new customers You were able to do this back in May of last year under a month fixed rate of $0.1049/KWH.We have put in a cancellation transaction per your request Even though you have decided to cancel we will send you a billing adjustment check for $which lowers the rate on your Jan bill to $0.1049/KWH With this check we will have provided you with over $of billing refunds, you received another check back in May, along with $in special bonus rebates ($in May and $in Jan 2014) Regards, [redacted]