Complaint: [redacted] I am rejecting this response because:was never notified of original service provider went out business and verde took them over this is not a credit card service it is utility provider to lower my electric bill Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10033865, and find that this resolution is satisfactory to me. Sincerely, Cindy Kaminski
sent following email directly to customer:Dear [redacted] ,This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you enrolled yourself online with Verde Energy for a 6-month fixed rate of cents/kwh on 2/5/Your account began with Verde on your 4/1/2015-4/29/billing cycle and your 6-month fixed rate expired on 5/2/and went to our variable rate of cents/kwh.As stated in the Terms of Service link on our website, you can see that the fixed rate was for months and that after months, your rate would automatically switch over to the variable rateAll customers are welcome to call our toll-free number when their fixed rate is about to expire, and they can sign up for another fixed rate, or go to a different supplierThere is no cancellation fee and no contract (minimum stay) with Verde EnergyI do not see that you contacted Verde via our toll free number (using [redacted] nor [redacted] ), nor do I see that we received any emails from E-mail: [redacted] I can confirm that your account with Verde has been cancelled and that the last day with Verde will be 4/03/18.I have adjusted your rate for any remaining billing cycles with us to be at our fixed rate of .1149/kwh.I have calculated a refund to this fixed rate for the highest bills you had while with Verde, and I've processed a $rebate checkYou should receive your $rebate check and the $check in the mail within business days.If you have any questions, please don't hesitate to reply to this email.Karen M***Customer Support |Verde Energy USA [redacted] | Norwalk, CT
Complaint: [redacted] I am rejecting this response because: the switch from Verde Energy to [redacted] was to be effective effective March when Verde was changing my account from a fixed to a variable rate Upon receip of a 2nd very high billl, t I called the phone number provided by Verde and identified by Verde as its customer service numberThe call was answered by a recording stating "thank you for calling Verde customer service...."; the CSR identified herself as " [redacted] " and stated she would have a check cut for $and sent to me within to days, but to alloei up to weeks to receive the check, She never stated she was not authorized to issue a refund; nor did she ever state she was not a Verde employee.If I call a number provided by a company and identified as the correct number of said company; if the call is answered as indeed, belonging to the company and if the person with whom I speak identifies as a as a representative of the company and promises the customer something - whatever it is should be honored Verde's position that the CSR is not a CSR and did not have the authority to advise me the amount of refund I would receive is mootI called in good faith and the Verde CSR [redacted] responded in good faith.The correct amount of $should be returned to me as promised Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, William Jones
We sent the customer the following email today Mr. [redacted] , I received a copy of your inquiry. In 2013 you received via first class mail a letter from Verde Energy which indicated that your account was now on a... 100% renewable energy offer, which was not guaranteed to be below the utility rate, and that you could contact Verde at any time to cancel or inquire about an alternative fixed rate offer. The mailing also included a $25 retention rebate which you submitted and cashed the check we then sent you. I saw that your account left service with Verde on 11/12/14. Even though you cancelled, as a good will gesture we will send you a billing adjustment check for $185.16 which effectively lowers your rate to $0.10125/KWH for you last 3 bill cycles. You should receive this check in approximately 2 weeks. Regards, [redacted] Verde Energy USA
Dear Mr [redacted] , We have received your complaint via Revdex.com regarding the $ rebate our service offers Apologies for any confusion regarding our service, our sales team does not offer $for enrolling, you have to be an active customer for at least one month and send in the rebate coupon with a copy of your utility bill The rebate form is included in your welcome kit, I show your welcome kit was sent on Oct21st to [redacted] ***, we also have this rebate form on our website as well Our service offers four $rebates for every quarter that you’re an active customer Because you were an active customer (month) we will send you a check for $as a courtesy, we show that you have since cancelled our service on November 21st, so you will no longer be eligible for additional rebates Kind Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Ms [redacted] : Thank you for your prompt reply to my complaint to the **Revdex.com (ID [redacted] ).Upon the receipt of the check for $and the credit of $applied to my credit card this matter will be considered to be resolvedRegards, [redacted] Sincerely, [redacted]
We sent the customer the following email today [redacted] ***, I reviewed your recent inquiry Your account was assigned to Verde Energy by [redacted] Energy as provided for in [redacted] customer agreement All [redacted] customers received notice of this assignment in a first class letter dated 2/5/and as part of the assignment Verde lowered the supply rate that was previously charged by [redacted] A copy of this letter and the related Terms of Service (the initial variable rate of $0.0990/KWH for this account replaced the “0.xxxx”/KWH in the sample TOS) are attached for your reference This account began to receive Verde’s supply rate as of 3/30/and the rate was not changed until October when it began to increase because of rising energy supply costs The account has been dropped and will leave service with Verde at the end of the billing cycle on 6/30/ Verde does not have any cancellation fees Even though your account is being dropped as a goodwill gesture we are providing a $billing adjustment for the 5/30/bill (makes the effective rate $0.1129/KWH) and will use this lower rate on your last bill in June You will receive this check in approximately weeks Regards, [redacted]
emailed customer directly:Dear [redacted] ,This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you enrolled the account with Verde Energy for a 12-month fixed rate of $0.0999/kwh starting on 6/07/You received that rate for billing cyclesAfter your fixed rate expired, per the Terms of Service mailed to your address, the account switched automatically to our variable rate I do not see that you called Verde to cancel or adjust your rate, if you would like cancel, there is no fee at any time to do soI have adjusted your active Verde rate to our current 12-month fixed rate of .1399/kwh.I have calculated a refund to our current fixed rate of .1399/kwh and I'm processing a $refund for the difference in rate from your most recent billing cyclesVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyAs an additional courtesy, I have processed the two $rebates that were available for you to take advantage of during the first 6-months of your enrollmentYou should receive these checks in the mail within 10-business days.If you have any questions, please don't hesitate to reply to this email.Karen M*** Customer Support |Verde Energy USA [redacted] | Norwalk, CT
Replied directly to customer via e-mail dated 5-12-Dear [redacted] , This e-mail is in response to your calls to our customer service center as well as the compliant you filed with the Revdex.com Verde is not required to ask customers at the time of enrollment if they are on a PIPP plan or any other assistance plans However, if we are made aware by the customer at the time of enrollment that they are on a plan such as PIPP we may not be able to provide a discount to themIn this case we would most definitely make them aware of this situation We also understand in some cases the utility will reject a customers enrollment with Verde if PIPP will be severely affectedWe are not able to refund any additional charges from your past bills as the electricity must be paid forYour account was dropped on May 4thAdditionally, we processed your $ cash back rebate on May 6thPlease allow 7-business days to receive via [redacted] Best, [redacted] Customer Support | Verde Energy USA [redacted] ***
No account found when searching using name, phone or email.Left voicemail on phone asking her to call me back with more information so that I can look up her account[redacted] ***Customer Support | Verde Energy USA [redacted] ***
Verde Energy has tried to make contact with customer via telephoneWe await [redacted] 's return phone call to our billing specialist, Stephanie [redacted] Karen M [redacted] Customer Support | Verde Energy USA [redacted] ***
Complaint: 10021502 I am rejecting this response because: The meter reading is correct. My granddaughter and her family lived in the house with me this winter and we used all electric heat, which we had never used in prior years. When [redacted] estimated the bill, they were using past history of when 2 people lived in the home and this past winter we had an entire of family of 4 living there. Therefore all winter, the estimate was too low and now that they did an actual reading and that was coupled with the high rate charged by Verde I received a super high monthly electric bill. I still feel I am due the refund of the original amount that I requested. Sincerely, Annette Hahn
Our regulatory department at [redacted] (parent company) is currently working on a complaint submitted via our website, I will follow up with their findings.Karen M*** Customer Support | Verde Energy USA [redacted] ***r | Norwalk, CT
replied via email 3/11/15: -ms- -ms- Dear [redacted] This e-mail is in reply to the complaint you filed with the Revdex.comIt appears that you were enrolled in our variable rate program and Verde did experience several rate changes as energy prices fluctuatedAt the time of your enrollment, Verde Energy provided customers with regular “brown” energyIn December of 2013, we mailed out a letter to all our [redacted] customers stating that we were no longer going to be offering regular “brown” energy, but were switching all of our customers to our “green energy” productWithin that mailing, we provided you with a new Terms of Service, which explained our new variable rate policies which did not include always being lower than your utilityWe have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service will be returned to your utility on 4/01/We have lowered your rate to our fixed offer of $for any remaining billing cycles with usWe are processing a $refund for the difference in rate from your last three billing cycles (12/3/14-3/2/15)Verde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyWe have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should receive these checks in the mail within 10-business days [redacted] Customer Support | Verde Energy USA [redacted] ***
We sent the customer the following email todayDear Ms[redacted] , Upon receiving your recent complaint, we have successfully cancelled & refunded your account, please allow 3-business days to see this refund reflected on your bank statement If you have any further questions, please contact me directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:was never notified of original service provider went out business and verde took them over this is not a credit card service it is utility provider to lower my electric bill Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10033865, and find that this resolution is satisfactory to me. Sincerely, Cindy Kaminski
sent following email directly to customer:Dear [redacted] ,This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you enrolled yourself online with Verde Energy for a 6-month fixed rate of cents/kwh on 2/5/Your account began with Verde on your 4/1/2015-4/29/billing cycle and your 6-month fixed rate expired on 5/2/and went to our variable rate of cents/kwh.As stated in the Terms of Service link on our website, you can see that the fixed rate was for months and that after months, your rate would automatically switch over to the variable rateAll customers are welcome to call our toll-free number when their fixed rate is about to expire, and they can sign up for another fixed rate, or go to a different supplierThere is no cancellation fee and no contract (minimum stay) with Verde EnergyI do not see that you contacted Verde via our toll free number (using [redacted] nor [redacted] ), nor do I see that we received any emails from E-mail: [redacted] I can confirm that your account with Verde has been cancelled and that the last day with Verde will be 4/03/18.I have adjusted your rate for any remaining billing cycles with us to be at our fixed rate of .1149/kwh.I have calculated a refund to this fixed rate for the highest bills you had while with Verde, and I've processed a $rebate checkYou should receive your $rebate check and the $check in the mail within business days.If you have any questions, please don't hesitate to reply to this email.Karen M***Customer Support |Verde Energy USA [redacted] | Norwalk, CT
Complaint: [redacted] I am rejecting this response because: the switch from Verde Energy to [redacted] was to be effective effective March when Verde was changing my account from a fixed to a variable rate Upon receip of a 2nd very high billl, t I called the phone number provided by Verde and identified by Verde as its customer service numberThe call was answered by a recording stating "thank you for calling Verde customer service...."; the CSR identified herself as " [redacted] " and stated she would have a check cut for $and sent to me within to days, but to alloei up to weeks to receive the check, She never stated she was not authorized to issue a refund; nor did she ever state she was not a Verde employee.If I call a number provided by a company and identified as the correct number of said company; if the call is answered as indeed, belonging to the company and if the person with whom I speak identifies as a as a representative of the company and promises the customer something - whatever it is should be honored Verde's position that the CSR is not a CSR and did not have the authority to advise me the amount of refund I would receive is mootI called in good faith and the Verde CSR [redacted] responded in good faith.The correct amount of $should be returned to me as promised Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, William Jones
We sent the customer the following email today Mr. [redacted] , I received a copy of your inquiry. In 2013 you received via first class mail a letter from Verde Energy which indicated that your account was now on a... 100% renewable energy offer, which was not guaranteed to be below the utility rate, and that you could contact Verde at any time to cancel or inquire about an alternative fixed rate offer. The mailing also included a $25 retention rebate which you submitted and cashed the check we then sent you. I saw that your account left service with Verde on 11/12/14. Even though you cancelled, as a good will gesture we will send you a billing adjustment check for $185.16 which effectively lowers your rate to $0.10125/KWH for you last 3 bill cycles. You should receive this check in approximately 2 weeks. Regards, [redacted] Verde Energy USA
Dear Mr [redacted] , We have received your complaint via Revdex.com regarding the $ rebate our service offers Apologies for any confusion regarding our service, our sales team does not offer $for enrolling, you have to be an active customer for at least one month and send in the rebate coupon with a copy of your utility bill The rebate form is included in your welcome kit, I show your welcome kit was sent on Oct21st to [redacted] ***, we also have this rebate form on our website as well Our service offers four $rebates for every quarter that you’re an active customer Because you were an active customer (month) we will send you a check for $as a courtesy, we show that you have since cancelled our service on November 21st, so you will no longer be eligible for additional rebates Kind Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Ms [redacted] : Thank you for your prompt reply to my complaint to the **Revdex.com (ID [redacted] ).Upon the receipt of the check for $and the credit of $applied to my credit card this matter will be considered to be resolvedRegards, [redacted] Sincerely, [redacted]
We sent the customer the following email today [redacted] ***, I reviewed your recent inquiry Your account was assigned to Verde Energy by [redacted] Energy as provided for in [redacted] customer agreement All [redacted] customers received notice of this assignment in a first class letter dated 2/5/and as part of the assignment Verde lowered the supply rate that was previously charged by [redacted] A copy of this letter and the related Terms of Service (the initial variable rate of $0.0990/KWH for this account replaced the “0.xxxx”/KWH in the sample TOS) are attached for your reference This account began to receive Verde’s supply rate as of 3/30/and the rate was not changed until October when it began to increase because of rising energy supply costs The account has been dropped and will leave service with Verde at the end of the billing cycle on 6/30/ Verde does not have any cancellation fees Even though your account is being dropped as a goodwill gesture we are providing a $billing adjustment for the 5/30/bill (makes the effective rate $0.1129/KWH) and will use this lower rate on your last bill in June You will receive this check in approximately weeks Regards, [redacted]
emailed customer directly:Dear [redacted] ,This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you enrolled the account with Verde Energy for a 12-month fixed rate of $0.0999/kwh starting on 6/07/You received that rate for billing cyclesAfter your fixed rate expired, per the Terms of Service mailed to your address, the account switched automatically to our variable rate I do not see that you called Verde to cancel or adjust your rate, if you would like cancel, there is no fee at any time to do soI have adjusted your active Verde rate to our current 12-month fixed rate of .1399/kwh.I have calculated a refund to our current fixed rate of .1399/kwh and I'm processing a $refund for the difference in rate from your most recent billing cyclesVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyAs an additional courtesy, I have processed the two $rebates that were available for you to take advantage of during the first 6-months of your enrollmentYou should receive these checks in the mail within 10-business days.If you have any questions, please don't hesitate to reply to this email.Karen M*** Customer Support |Verde Energy USA [redacted] | Norwalk, CT
Replied directly to customer via e-mail dated 5-12-Dear [redacted] , This e-mail is in response to your calls to our customer service center as well as the compliant you filed with the Revdex.com Verde is not required to ask customers at the time of enrollment if they are on a PIPP plan or any other assistance plans However, if we are made aware by the customer at the time of enrollment that they are on a plan such as PIPP we may not be able to provide a discount to themIn this case we would most definitely make them aware of this situation We also understand in some cases the utility will reject a customers enrollment with Verde if PIPP will be severely affectedWe are not able to refund any additional charges from your past bills as the electricity must be paid forYour account was dropped on May 4thAdditionally, we processed your $ cash back rebate on May 6thPlease allow 7-business days to receive via [redacted] Best, [redacted] Customer Support | Verde Energy USA [redacted] ***
No account found when searching using name, phone or email.Left voicemail on phone asking her to call me back with more information so that I can look up her account[redacted] ***Customer Support | Verde Energy USA [redacted] ***
Verde Energy has tried to make contact with customer via telephoneWe await [redacted] 's return phone call to our billing specialist, Stephanie [redacted] Karen M [redacted] Customer Support | Verde Energy USA [redacted] ***
Complaint: 10021502 I am rejecting this response because: The meter reading is correct. My granddaughter and her family lived in the house with me this winter and we used all electric heat, which we had never used in prior years. When [redacted] estimated the bill, they were using past history of when 2 people lived in the home and this past winter we had an entire of family of 4 living there. Therefore all winter, the estimate was too low and now that they did an actual reading and that was coupled with the high rate charged by Verde I received a super high monthly electric bill. I still feel I am due the refund of the original amount that I requested. Sincerely, Annette Hahn
Our regulatory department at [redacted] (parent company) is currently working on a complaint submitted via our website, I will follow up with their findings.Karen M*** Customer Support | Verde Energy USA [redacted] ***r | Norwalk, CT
Complaint: [redacted] I am rejecting this response because: Verde Energy has refused to respond to my complaint accordingly Sincerely, [redacted]
replied via email 3/11/15: -ms- -ms- Dear [redacted] This e-mail is in reply to the complaint you filed with the Revdex.comIt appears that you were enrolled in our variable rate program and Verde did experience several rate changes as energy prices fluctuatedAt the time of your enrollment, Verde Energy provided customers with regular “brown” energyIn December of 2013, we mailed out a letter to all our [redacted] customers stating that we were no longer going to be offering regular “brown” energy, but were switching all of our customers to our “green energy” productWithin that mailing, we provided you with a new Terms of Service, which explained our new variable rate policies which did not include always being lower than your utilityWe have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service will be returned to your utility on 4/01/We have lowered your rate to our fixed offer of $for any remaining billing cycles with usWe are processing a $refund for the difference in rate from your last three billing cycles (12/3/14-3/2/15)Verde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyWe have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should receive these checks in the mail within 10-business days [redacted] Customer Support | Verde Energy USA [redacted] ***
We sent the customer the following email todayDear Ms[redacted] , Upon receiving your recent complaint, we have successfully cancelled & refunded your account, please allow 3-business days to see this refund reflected on your bank statement If you have any further questions, please contact me directly
Added phone to DNCMaster DNC List Search ResultsAdd DNC Record DNC Bulk Upload Download Master DNC ListPhone NumberDate Added [redacted] 9/11/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***