emailed customer 2/4/15: -ms- -ms- Dear [redacted] This email is in response to the complaint you filed with the Revdex.comWhen you enrolled with Verde Energy USA, you enrolled into a 12-MONTH FIXED rate of $0.0749/kwhI have attached a copy of the verification recording to this email, for your referenceWe also mailed you a welcome kit at that time, which included a Terms of Service which explained your rate and the period it was fixedOn 8/12/14, we mailed you a letter reminding you that your 12-month fixed rate of $0.0749/kwh was about to expire on 9/18/and that if you wanted to continue with another FIXED rate, you would need to call usOtherwise, your rate would automatically switch to our variable rate (as stated in the verification recording as well)As you know, Verde Energy has no contract and there are no cancellation feesAs a one time courtesy, I have issued you a $refund check for the difference in rate from the variable you paid on your most recent two bills, to our current fixed rateI have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should receive these checks in the mail within 10-business daysI have put in a cancellation request to your utility to have them cancel your enrollment with Verde Energy USAIt is up to National Grid to choose the actual drop date [redacted] Customer Support | Verde Energy USA [redacted] ***
Replied directly to customer via e-mail dated 5-12-15Dear [redacted] ,This e-mail is in response to your calls to our customer service center as well as the compliant you filed with the Revdex.com Your actual drop date with Verde Energy is April 28thThe request to change to another supplier came to us on March 27thThe date to end your account with Verde and start with another supplier was actually April 27th and is controlled solely by [redacted] The corrected refund amount represents a credit based on our current fixed rateWe are not able to refund your bill in full as the electricity must be paid for We apologize for the calculation error but we are not required to refund in any scenario, and we do as a courtesy to our customersThe $was an error and we have previously followed up with you and have refunded you the the actual difference vsvariable & fixed (as a courtesy).Best, [redacted] Customer Support | Verde Energy USA [redacted] ***
responded via email to customer 4/16/15Dear [redacted] This email is in response to the rejection of our response through the Revdex.comOur records indicate you applied/signed up with Verde Energy USA on 01/09/and your account became active on 1/26/As you know, enrollments/cancellations are not immediately active, nor are rate changesIt doesn't happen instantly, the utility makes the adjustments and does all of our billing for us, and they do not make any changes in the middle of a billing cycleI have calculated a refund for the difference in rate from the rate in which you agreed to at the time of your enrollment, to the rate in which you called to ask for laterWe are issuing you a $refund check.I have processed the $rebate that was available for you to take advantage of at the time of your activation with VerdeYou should receive that check in the mail any day nowI see that your account has been put in for cancellation and [redacted] has set 4/24/as the service end dateYour final bill will show the fixed rate of .1149/kwh [redacted] ***Customer Support | Verde Energy USA [redacted] ***
We've responded [redacted] today, please see below:*** [redacted] I received a copy of your inquiry You were enrolled in our ESS service on January 6th of this year You were charged the trial fee of $(on 1/6) and our monthly fee of $on February 5th Your account has been cancelled, and $has been refunded back to you via check Please allow 7- business days to receive check via first class mail We had some difficulty finding your account because the name on the account is [redacted] , apologies for any inconvenience caused Regards,
Obviously, the kw rate charges fluctuated throughout our service periodCustomer service cannot explain why we never got notices about that now or when we signed up for this serviceTheir own Terms of Conditions starts with #Price: Effective rate will not be higher than the comparable rate from your local utilityWhat actually happens, If you don't call to lock in the fixed rate, you go immediately to an outrageous rateNo one ever informed us about having to call nor do they send notification by mail My year old mother went from to as high as per kw hour without any warningI called Customer Service, not only can they not handle billing issues, they cannot transfer you to Billing or even give you a number to callYou have to wait for Billing to call you back when they get around to itThis is advertised as a "Low Cost Power" service, they even use that as their web site addressThis is no more than a typical bait and switch scam
Complaint: [redacted] I am rejecting this response because: my account was terminated and requested to be terminated in Oct and should have beenNot only was Verde energy contacted in October on this issue so was [redacted] ** numerous times inquiry as to why had to wait till next billing cycle to fully be terminated with the provider [redacted] returned a response that it is all on how the energy company sent is to them and I did contact Verde energy back on that as once cancelled on that date it should take affect that date and not the next billing cycle Sincerely, [redacted]
Sent email directly to potential customer: Dear [redacted] This email is in response to the complaint you filed with the Revdex.com and to follow up with the conversation we had on Tuesday, March 14, [redacted] was most recently contacted in 2017, at [redacted] 1, after she clicked “Yes” on a banner advertisement that gave Verde’s marketing partner permission to contact her to provide more information about our services on 3/12/I have attached a copy of the advertisement for your review In after receiving her permission, in compliance with the Telephone Consumer Protection Act, an agent called [redacted] Verde placed no more than five calls to [redacted] 's telephone number in March of On the only occasion that a Verde sales agent and [redacted] spoke was when [redacted] requested that her telephone number be added to our internal DNCVerde promptly honored this request and the number has not been contacted since for marketing purposesSeparately, your phone number of [redacted] was contacted in 2015, also after you clicked “Yes” on a banner advertisement that gave Verde’s marketing partner permission to contact you to provide more information about our services on 9/14/In after receiving your permission, in compliance with the Telephone Consumer Protection Act, an agent called youVerde placed two calls to your telephone numberOn the only occasion that a Verde sales agent did actually speak to you, where you requested that your telephone number be added to our internal DNCVerde promptly honored this request and the number has not been contacted since for marketing purposesVerde does not have a record of contacting the home telephone number, [redacted] 6.As all contacts have been duly authorized Verde is unable to provide any resolution beyond placing the telephone numbers, [redacted] 1, [redacted] 6, and [redacted] 1, on our internal Do Not Call list ("DNC")This request was expedited and the numbers were added to the DNC as soon as the request was made.Karen McVay Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT 06851Tell us why here
Responded directly to customer rejection of settlement via e-mailDear [redacted] ***This e-mail is in response to your rejection of our settlement We feel we made an equitable offer and consider the inquiry resolved.Best, [redacted] Customer Support [redacted] ***
responded directly to customer:Dear [redacted] This email is in response to the complaint you filed with the Revdex.com and your call to our customer service centerYou and I spoke for over minutes, where I crunched a bunch of numbers with you showing where Verde did indeed save you money and explained the terms of your serviceI did put in a rate change request with your utility, however, since you cancelled your account days later, the utility does not allow us to make any additional rate changesI have issued you a $refund check for the difference in rate from the variable you paid on your most recent bill, to our current fixed rate of .1099/kwhYou should receive this check in the mail within 10-business days.Your Verde Energy Account was cancelled and the last day you were with Verde was 2/22/ Karen M***Customer Support |Verde Energy USA [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Called customer directly and spoke at length to his satisfactionAdded both his landline and cell phone numbers to DNC listSending $rebate check to cover cost of early cancel fee with ConstellationCancelled Verde enrollmentCustomer accepted all of the above as an acceptable solution to his complaint
sent email directly to customer: Dear [redacted] , This email is in reply to the complaint you files with the Revdex.comI see that you received an email from Verde EnergyPlease disregard this email, as it was sent in errorWe sincerely apologize for any confusion this has causedIf you have any additional questions or concerns, you may contact us at ###-###-#### Monday - Friday 8am - 7pm CST and Saturday 9am - 12pm CST.Karen M [redacted] Customer Support |Verde Energy USA [redacted] Norwalk, CT
rgb(250, 250, 250);">Replied via email directly to customer on 4/24/15: Dear [redacted] , This email is in response to your calls to our customer service center as well as the complaint you filed with the Revdex.comI have listened to the recording of the phone call you made on March and the operator does quote the correct fixed rate of .1599/kwh, but later in the conversation she does confirm that you were paying .1199/kwh and that can be misunderstood to be a quote that you would be reimbursed for that amountI have calculated a refund for the difference in rate from the variable you paid to the fixed rate of .1199/kwh, which would be $63.12, minus the $we have already paid and I am having a check mailed to you for $Please allow 10-business days for that check to reach you [redacted] * [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] and I have communicated by email and reached an agreement for a refund for mosbased on .1149/kwhinstead of the gouging rate This amounts to $131, which he said will arrive in the form of a check in two weeks Thank you Sincerely, [redacted]
responded directly to customer: Dear [redacted] This email is in response to your rejection letter to the Revdex.comVerde Energy has so far, billed your gas account $94.40, and your electric account $+ $which totals $for two months of electricity and one month of gas We have issued you $refund, $rebate, $refund and $rebate which totals $Which means that for two months of electricity and one month of gas you will have paid only $with Verde EnergyAccording to your email, you stated that your combined gas/electric bill for only one month was $with [redacted] The four checks are in the mail as I am writing thisWhen you get them, you certainly have the right to do with them what you want, but Verde Energy feels we have provided an equitable solution to this matter and considers this case resolved Karen M [redacted] ***
Complaint: [redacted] I am rejecting this response because: I see no reason why I should settle for less than the amount that I expect to receive if I take my complaint to the Small Claims CourtThe Terms and Conditions Verde sent me with their August letter state: Price: “...the rate may fluctuate with month to month market conditionsEffective rate will not be higher than the comparable rate from your local utility...” Since Verde’s one and only selling point was that they would always charge less than [redacted] I cannot imagine that Verde ever believed that I would be willing to have Verde as my supplier if they charged me more than *** Based on my communications with Verde it is clear to me that it is Verde’s deliberate policy to defraud the public by promising a lower price and, after a while, raising the price above ***’s, with the expectation that the customer will never realize that he is paying more, rather than less than [redacted] charges I Called the local Small Claims Court and was told that I could expect the Court to award me the full amount of the overchargesI was also told that, if I am convinced that it is Verde’s policy to defraud the public, I might consider contacting a law firm that specializes in class actions Sincerely, [redacted]
Dear [redacted] This email is in response to the rejection of our response to the Revdex.comVerde Energy is unable to provide you with free electricity, the best we can do is to issue you refunds/rebates to make the cost of your stay with Verde Energy equal to the cost if you just stayed with ***The DELIVERY costs from [redacted] would always have been there, so that is not eligible to be included into your request for refundsPlease see my notes IN RED below: ELECTRIC: [redacted] drop: 3/16/Total billing cycles: 321.00KH @ $(12/16/2015-1/15/2016) $379.00KH @ $(1/16/2016-2/16/2016) $360.00KH @ $(2/17/2016-3/16/2016) $Total of $in Verde charges [redacted] price to compare: .1213/kwh Total charges would have been $if you were with just [redacted] Difference of $Sent $rebate: This check was sent, please cash this check before JuneSent $refund: You are stating you never received this check, is that still true? GAS: [redacted] drop: 4/15/Total billing cycles: 138.01TD @ $(1/16/2016-2/16/2016) $83.23TD @ $(2/17/2016-3/16/2016) $67.36TD @ $(3/17/2016-4/15/2016) $Total of $in Verde charges [redacted] price to compare: .151/therm & .401/therm Total charges would have been $if you were with just [redacted] Difference of $Sent $rebate: I see this check has been cashedSent $refund: This check was sent, please cash this check before JuneFinal tally: Total Gas & Electric charges from Verde: $Total Gas & Electric charges if only using ***: $Difference between what Verde charged and what the charges would have been if you were just with ***: $Total Rebates/Refunds: $Please cash the checks that you have received from Verde EnergyLet me know which of the checks you have never received and I will have them reissuedKaren M [redacted] Customer Support |Verde Energy USA [redacted] ***
replied via email on 3/27/15: -ms- -ms- Dear [redacted] , This email is in response to your call to our customer service center and your complaint to the Revdex.comI have looked up your account and see that your fixed rate expired on 11/14/At this time, Verde is not required to contact [redacted] customers when their rate is about to expireLast April, we mailed you a new terms of service, which explains that your new rate is good for months and at the end of the 6-month term, your account will be switched to variable As a one-time courtesy, I have processed a $refund for the difference in rate from the variable you were charged on your 2/19/2015-3/19/bill, to the Verde fixed rate of .1599/kwhI have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should get both of these checks in the mail within business daysI have adjusted your account to our current fixed rate of .1599/kwh for any remaining billing cycles with Verde Energy and I have put in a cancellation request to your utility to have them cancel your enrollment with Verde Energy USAIf you have any questions/concerns please don’t hesitate to reply to this e-mail [redacted] Customer Support | Verde Energy USA [redacted] ***
As indicated in our initial email we are sending the customer a billing adjustment check for $and believe this to be an equitable offer to resolve the dispute
emailed customer 2/4/15: -ms- -ms- Dear [redacted] This email is in response to the complaint you filed with the Revdex.comWhen you enrolled with Verde Energy USA, you enrolled into a 12-MONTH FIXED rate of $0.0749/kwhI have attached a copy of the verification recording to this email, for your referenceWe also mailed you a welcome kit at that time, which included a Terms of Service which explained your rate and the period it was fixedOn 8/12/14, we mailed you a letter reminding you that your 12-month fixed rate of $0.0749/kwh was about to expire on 9/18/and that if you wanted to continue with another FIXED rate, you would need to call usOtherwise, your rate would automatically switch to our variable rate (as stated in the verification recording as well)As you know, Verde Energy has no contract and there are no cancellation feesAs a one time courtesy, I have issued you a $refund check for the difference in rate from the variable you paid on your most recent two bills, to our current fixed rateI have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should receive these checks in the mail within 10-business daysI have put in a cancellation request to your utility to have them cancel your enrollment with Verde Energy USAIt is up to National Grid to choose the actual drop date [redacted] Customer Support | Verde Energy USA [redacted] ***
Replied directly to customer via e-mail dated 5-12-15Dear [redacted] ,This e-mail is in response to your calls to our customer service center as well as the compliant you filed with the Revdex.com Your actual drop date with Verde Energy is April 28thThe request to change to another supplier came to us on March 27thThe date to end your account with Verde and start with another supplier was actually April 27th and is controlled solely by [redacted] The corrected refund amount represents a credit based on our current fixed rateWe are not able to refund your bill in full as the electricity must be paid for We apologize for the calculation error but we are not required to refund in any scenario, and we do as a courtesy to our customersThe $was an error and we have previously followed up with you and have refunded you the the actual difference vsvariable & fixed (as a courtesy).Best, [redacted] Customer Support | Verde Energy USA [redacted] ***
responded via email to customer 4/16/15Dear [redacted] This email is in response to the rejection of our response through the Revdex.comOur records indicate you applied/signed up with Verde Energy USA on 01/09/and your account became active on 1/26/As you know, enrollments/cancellations are not immediately active, nor are rate changesIt doesn't happen instantly, the utility makes the adjustments and does all of our billing for us, and they do not make any changes in the middle of a billing cycleI have calculated a refund for the difference in rate from the rate in which you agreed to at the time of your enrollment, to the rate in which you called to ask for laterWe are issuing you a $refund check.I have processed the $rebate that was available for you to take advantage of at the time of your activation with VerdeYou should receive that check in the mail any day nowI see that your account has been put in for cancellation and [redacted] has set 4/24/as the service end dateYour final bill will show the fixed rate of .1149/kwh [redacted] ***Customer Support | Verde Energy USA [redacted] ***
We've responded [redacted] today, please see below:*** [redacted] I received a copy of your inquiry You were enrolled in our ESS service on January 6th of this year You were charged the trial fee of $(on 1/6) and our monthly fee of $on February 5th Your account has been cancelled, and $has been refunded back to you via check Please allow 7- business days to receive check via first class mail We had some difficulty finding your account because the name on the account is [redacted] , apologies for any inconvenience caused Regards,
Obviously, the kw rate charges fluctuated throughout our service periodCustomer service cannot explain why we never got notices about that now or when we signed up for this serviceTheir own Terms of Conditions starts with #Price: Effective rate will not be higher than the comparable rate from your local utilityWhat actually happens, If you don't call to lock in the fixed rate, you go immediately to an outrageous rateNo one ever informed us about having to call nor do they send notification by mail My year old mother went from to as high as per kw hour without any warningI called Customer Service, not only can they not handle billing issues, they cannot transfer you to Billing or even give you a number to callYou have to wait for Billing to call you back when they get around to itThis is advertised as a "Low Cost Power" service, they even use that as their web site addressThis is no more than a typical bait and switch scam
Complaint: [redacted] I am rejecting this response because: my account was terminated and requested to be terminated in Oct and should have beenNot only was Verde energy contacted in October on this issue so was [redacted] ** numerous times inquiry as to why had to wait till next billing cycle to fully be terminated with the provider [redacted] returned a response that it is all on how the energy company sent is to them and I did contact Verde energy back on that as once cancelled on that date it should take affect that date and not the next billing cycle Sincerely, [redacted]
Sent email directly to potential customer: Dear [redacted] This email is in response to the complaint you filed with the Revdex.com and to follow up with the conversation we had on Tuesday, March 14, [redacted] was most recently contacted in 2017, at [redacted] 1, after she clicked “Yes” on a banner advertisement that gave Verde’s marketing partner permission to contact her to provide more information about our services on 3/12/I have attached a copy of the advertisement for your review In after receiving her permission, in compliance with the Telephone Consumer Protection Act, an agent called [redacted] Verde placed no more than five calls to [redacted] 's telephone number in March of On the only occasion that a Verde sales agent and [redacted] spoke was when [redacted] requested that her telephone number be added to our internal DNCVerde promptly honored this request and the number has not been contacted since for marketing purposesSeparately, your phone number of [redacted] was contacted in 2015, also after you clicked “Yes” on a banner advertisement that gave Verde’s marketing partner permission to contact you to provide more information about our services on 9/14/In after receiving your permission, in compliance with the Telephone Consumer Protection Act, an agent called youVerde placed two calls to your telephone numberOn the only occasion that a Verde sales agent did actually speak to you, where you requested that your telephone number be added to our internal DNCVerde promptly honored this request and the number has not been contacted since for marketing purposesVerde does not have a record of contacting the home telephone number, [redacted] 6.As all contacts have been duly authorized Verde is unable to provide any resolution beyond placing the telephone numbers, [redacted] 1, [redacted] 6, and [redacted] 1, on our internal Do Not Call list ("DNC")This request was expedited and the numbers were added to the DNC as soon as the request was made.Karen McVay Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT 06851Tell us why here
Responded directly to customer rejection of settlement via e-mailDear [redacted] ***This e-mail is in response to your rejection of our settlement We feel we made an equitable offer and consider the inquiry resolved.Best, [redacted] Customer Support [redacted] ***
responded directly to customer:Dear [redacted] This email is in response to the complaint you filed with the Revdex.com and your call to our customer service centerYou and I spoke for over minutes, where I crunched a bunch of numbers with you showing where Verde did indeed save you money and explained the terms of your serviceI did put in a rate change request with your utility, however, since you cancelled your account days later, the utility does not allow us to make any additional rate changesI have issued you a $refund check for the difference in rate from the variable you paid on your most recent bill, to our current fixed rate of .1099/kwhYou should receive this check in the mail within 10-business days.Your Verde Energy Account was cancelled and the last day you were with Verde was 2/22/ Karen M***Customer Support |Verde Energy USA [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Called customer directly and spoke at length to his satisfactionAdded both his landline and cell phone numbers to DNC listSending $rebate check to cover cost of early cancel fee with ConstellationCancelled Verde enrollmentCustomer accepted all of the above as an acceptable solution to his complaint
sent email directly to customer: Dear [redacted] , This email is in reply to the complaint you files with the Revdex.comI see that you received an email from Verde EnergyPlease disregard this email, as it was sent in errorWe sincerely apologize for any confusion this has causedIf you have any additional questions or concerns, you may contact us at ###-###-#### Monday - Friday 8am - 7pm CST and Saturday 9am - 12pm CST.Karen M [redacted] Customer Support |Verde Energy USA [redacted] Norwalk, CT
rgb(250, 250, 250);">Replied via email directly to customer on 4/24/15: Dear [redacted] , This email is in response to your calls to our customer service center as well as the complaint you filed with the Revdex.comI have listened to the recording of the phone call you made on March and the operator does quote the correct fixed rate of .1599/kwh, but later in the conversation she does confirm that you were paying .1199/kwh and that can be misunderstood to be a quote that you would be reimbursed for that amountI have calculated a refund for the difference in rate from the variable you paid to the fixed rate of .1199/kwh, which would be $63.12, minus the $we have already paid and I am having a check mailed to you for $Please allow 10-business days for that check to reach you [redacted] * [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] and I have communicated by email and reached an agreement for a refund for mosbased on .1149/kwhinstead of the gouging rate This amounts to $131, which he said will arrive in the form of a check in two weeks Thank you Sincerely, [redacted]
responded directly to customer: Dear [redacted] This email is in response to your rejection letter to the Revdex.comVerde Energy has so far, billed your gas account $94.40, and your electric account $+ $which totals $for two months of electricity and one month of gas We have issued you $refund, $rebate, $refund and $rebate which totals $Which means that for two months of electricity and one month of gas you will have paid only $with Verde EnergyAccording to your email, you stated that your combined gas/electric bill for only one month was $with [redacted] The four checks are in the mail as I am writing thisWhen you get them, you certainly have the right to do with them what you want, but Verde Energy feels we have provided an equitable solution to this matter and considers this case resolved Karen M [redacted] ***
Added phone to DNC Master DNC List Search Results Add DNC Record DNC Bulk Upload Download Master DNC List Phone Number Date Added [redacted] 9/11/
Complaint: [redacted] I am rejecting this response because: I see no reason why I should settle for less than the amount that I expect to receive if I take my complaint to the Small Claims CourtThe Terms and Conditions Verde sent me with their August letter state: Price: “...the rate may fluctuate with month to month market conditionsEffective rate will not be higher than the comparable rate from your local utility...” Since Verde’s one and only selling point was that they would always charge less than [redacted] I cannot imagine that Verde ever believed that I would be willing to have Verde as my supplier if they charged me more than *** Based on my communications with Verde it is clear to me that it is Verde’s deliberate policy to defraud the public by promising a lower price and, after a while, raising the price above ***’s, with the expectation that the customer will never realize that he is paying more, rather than less than [redacted] charges I Called the local Small Claims Court and was told that I could expect the Court to award me the full amount of the overchargesI was also told that, if I am convinced that it is Verde’s policy to defraud the public, I might consider contacting a law firm that specializes in class actions Sincerely, [redacted]
Dear [redacted] This email is in response to the rejection of our response to the Revdex.comVerde Energy is unable to provide you with free electricity, the best we can do is to issue you refunds/rebates to make the cost of your stay with Verde Energy equal to the cost if you just stayed with ***The DELIVERY costs from [redacted] would always have been there, so that is not eligible to be included into your request for refundsPlease see my notes IN RED below: ELECTRIC: [redacted] drop: 3/16/Total billing cycles: 321.00KH @ $(12/16/2015-1/15/2016) $379.00KH @ $(1/16/2016-2/16/2016) $360.00KH @ $(2/17/2016-3/16/2016) $Total of $in Verde charges [redacted] price to compare: .1213/kwh Total charges would have been $if you were with just [redacted] Difference of $Sent $rebate: This check was sent, please cash this check before JuneSent $refund: You are stating you never received this check, is that still true? GAS: [redacted] drop: 4/15/Total billing cycles: 138.01TD @ $(1/16/2016-2/16/2016) $83.23TD @ $(2/17/2016-3/16/2016) $67.36TD @ $(3/17/2016-4/15/2016) $Total of $in Verde charges [redacted] price to compare: .151/therm & .401/therm Total charges would have been $if you were with just [redacted] Difference of $Sent $rebate: I see this check has been cashedSent $refund: This check was sent, please cash this check before JuneFinal tally: Total Gas & Electric charges from Verde: $Total Gas & Electric charges if only using ***: $Difference between what Verde charged and what the charges would have been if you were just with ***: $Total Rebates/Refunds: $Please cash the checks that you have received from Verde EnergyLet me know which of the checks you have never received and I will have them reissuedKaren M [redacted] Customer Support |Verde Energy USA [redacted] ***
replied via email on 3/27/15: -ms- -ms- Dear [redacted] , This email is in response to your call to our customer service center and your complaint to the Revdex.comI have looked up your account and see that your fixed rate expired on 11/14/At this time, Verde is not required to contact [redacted] customers when their rate is about to expireLast April, we mailed you a new terms of service, which explains that your new rate is good for months and at the end of the 6-month term, your account will be switched to variable As a one-time courtesy, I have processed a $refund for the difference in rate from the variable you were charged on your 2/19/2015-3/19/bill, to the Verde fixed rate of .1599/kwhI have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should get both of these checks in the mail within business daysI have adjusted your account to our current fixed rate of .1599/kwh for any remaining billing cycles with Verde Energy and I have put in a cancellation request to your utility to have them cancel your enrollment with Verde Energy USAIf you have any questions/concerns please don’t hesitate to reply to this e-mail [redacted] Customer Support | Verde Energy USA [redacted] ***
As indicated in our initial email we are sending the customer a billing adjustment check for $and believe this to be an equitable offer to resolve the dispute