Verizon Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because first of all, I have only spoken to the Verizon rep once We played phone tag for a while but I have left several messages that he has not returned I never got the chance to resolve this to my satisfaction and I don't see how they can consider it resolved without a discussion with me The first and only conversation was me giving some information and I was told that he would look into it and get back to me They have not done that nor did they fulfill the terms of their service They also already have their equipment, it was picked up by a service representative days after my initial call to them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Verizon engineering contacted the customer and designed ajob required to address cable and wiring obstructions on the complainant’spropertyThe job was then referred to construction who advised it will be donein two phasesPhase one is to trim out cable in the backyard and in thebasement of neighboring property on [redacted] ***by Phase for cableremoval will follow and the customer will be provided with an update at thattimeVerizon Executive Relations will monitor the progress of this job forcompletion to the complainant’s satisfaction

Verizon issued the refund check Verizon has verified with [redacted] that her concerns have been resolved.We trust this information will help to resolve [redacted] 's concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The wholesale company ( [redacted] ) who formerly owned the line has clearly stated both to myself and directly to representatives of Verizon that the number has been ported back to Verizon and they no longer have any access to the DSL line Once the number is ported to Verizon they no longer have any legal access to the account or DSL line Verizon failed to detach the DSL line when ported Aside from this technical issue, it remains unclear why there is not some way to override a system that is basing it's pricing on a DSL line that no one has access to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for referring thecomplaint of [redacted] to our officefor reviewWe appreciate you bringing this matter to our attentionA Verizon representative was unable to speakwith [redacted] in regards to this inquiryWe have left a message on January**, and January**, We have also mailed a letter that providesthe direct number for the account specialist handling this inquiry In research of the account, we were able tolocate the repair ticket in question and have issued credit for the days [redacted] was without service We haveapplied an out of service credit for $for four days during dates ofto [redacted] hassince acknowledged our written response and is not satisfied with theresolution Verizon does not compensatefor time or missed wages, however we would like to assist with aresolution Our office is open duringthe hours of 8am to 6pm We can makearrangements to speak with [redacted] during this time frame to assist inresolution as we do have account specialists available We trust this information will assist you in closingthe complaint We apologize for any inconvenience that [redacted] hasexperienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Service never met advertised speedService failed numerous times dailyNever agreed to a contractAfter all of this was allowed early termination without fees because of poor service, but have still been billed to the present dayWill require all post cancellation charges to be removed immediatelyWill also require a full refund of paid bills as this service never met promised speedWill not accept anything less Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However, I did ask Verizon to call me and let me know when they have paid the electrician.Sincerely, [redacted]

I spoke with [redacted] and acknowledged the complaint Verizon investigation determined the customer returned STB's at the end of August but they were not removed from her account until the end of OctoberVerizon issued the customer a $credit for the boxes that were billed on the September and Octobers bills on The representative called the customer leaving a message advising of the $credit issued On I called [redacted] on ###-###-#### verified she received the message re the credit which she said she did and she also received an email I apologized for the inconvenience and advised her to call me should she have any future problems[redacted] ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI just received my refund check in today's mailSo, as far as I'm concerned, I've received the resolution I wanted and the case is closedThanks again, [redacted] Sincerely, [redacted]

Thank you for referring the complaint of [redacted] *** to our officeWe appreciate you bringing this matter to our attention We made several attempts to contact the customer and provide a resolutionThe first attempt was made on A message was left with our direct contact informationThe second attempt was made on A message was left with our direct contact informationWe mailed a call office letter providing our direct contact information We trust this information will assist you in closing the complaint We apologize for any inconvenience that [redacted] *** has experienced as a result of the above matter Sincerely, Customer Relations Specialist

Please be advised, Verizon has reviewed the consumers account. Verizon does not require a minimum service qualification in order to obtain the Triple Bundle package, however, [redacted] does. The consumer currently subscribes to the Double Play package with Phone and Internet services. Upon... receipt of thecomplaint filed, Verizon has made attempts to speak with the consumer to advise that she would need to contact [redacted] and possibly upgrade her current TV package in order to combine services with Verizon to receive the additional discounted package pricing. As a courtesy to the consumer, Verizon has issued a onetime adjustment on the Verizon account for the activation and modem fees billed. A please call letter has also been mailed to the consumer in hopes of speaking with her to review this matter.

A review of the customer's trouble history reflects five reported issues with Internet service this year They are as follows: On April **, 2014, a technician dispatched and closed out repair ticket for Inside Wire IssuesOn November **, 2014, customer stating Intermittent Route and there was No Access to the customer'shome but the line tested okayOn November **, 2014, a technician dispatched again regarding Intermittent Route and configured thecustomer's Modem/RouterOn November **, 2014, a technician dispatched regarding Intermittent Sync and the technician closeout for the job was repaired inside wire maintenance Based upon these tickets most of the customer's trouble was isolated to their premise and inside wiring On December **, 2014, an adjustment of $was applied to the customer's account due to intermittent service issues

After working with [redacted] we were finally able toget her email working properlyShe now wants her children to view Fios content ontabletsWe are working with her to ensure that this is able to beaccomplishedShe has my contact information and I will follto ensurethat the service is working to her satisfaction

[redacted] was given a credit of $for the activation fee and $for missing bundle discount total credits $ [redacted] will see credits on his bill

[redacted] Thank you for referring the complaint of [redacted] to our office for review. Weappreciate this matter being brought to our attention. Our investigation concludes; [redacted] hadaccount [redacted] with the Triple Play. Records... indicate FIOS TV andVoice were cancelled on 414. There was no request to cancel the FIOS DATAper notes only the TV and Voice. Records indicate account number **###-###-#### began under [redacted] on415 clearing the balance. This information has been provided to [redacted] and she is satisfied with this resolution. Verizon apologies for the inconvenience this hascaused and trust that this information will assist you in closing thiscomplaint. Sincerely, [redacted] **Verizon SW Executive Relations ###-###-#### EXT [redacted]

Please be advised we located the final account in question and determine te account was not disconnected when requested Credits totaling $were issued today to bring the balance to $ Once the credits post (3-days) we will request the account be deleted from *** [redacted] ’ credit report and sent a letter confirming the deletion to [redacted] *** We sincerely apologize for the inconvenience this matter has caused We trust this provides your office with the information required in this matter Thank you, [redacted]

I am a member of [redacted] , Home warranty company This company been dispatched to work on my dishwasher Aug 20th was the first service call It isis now September 22nd and my machine is still not repaired Not able to meet service time windows, ordering wrong parts, technicians unable to find the problemAll have occurred and continue at this time

According to record, the consumer received credit of $for the disputed balance of $ The credit reflects on the November **, as two separate credits ($and $56.51) Verizon informed the consumer of this information

Revdex.com: The business has resolved my issue in reference to complaint ID [redacted] , I find that this resolution is satisfactory to me and the matter has can be closedThank you for your assistance Sincerely, [redacted] ***