Veterans Advantage, PBC

Thank you for bringing MrJ [redacted] concerns to our attention It is our goal at Veterans Advantage to always provide exemplary service for our membersWe regret that this was not MrJ [redacted] experienceOur records indicate that on 11/26/14, Mr [redacted] joined our program by enrolling on [redacted] , the web site of our benefit partner ***PharmacyAt that time, he actively enrolled into a continuous subscription service for his member planHe enjoyed one full year of Veterans Advantage before he was renewed on 11/27/with the auto-renewal order active for his account Veterans Advantage informs members of the terms & conditions of the program’s subscription auto-renewal several times and in several places: Plan selection and enrollment Digital [redacted] Card with member information, issued online immediately upon completion of enrollment Veterans Advantage Terms of Service on our member Website Frequently Asked Questions (FAQ’s) online Private YOUR ACCOUNT online pages for each member While our auto-renew service is provided as a member convenience, a member may choose to opt-out of continuous service at any time in their own YOUR ACCOUNT area online A member may also call us Toll Free at [redacted] ) to opt out of auto-renew or cancelOur contact information is prominently displayed on our Homepage at [redacted] in our printed Member Benefits Directory, on the back of our [redacted] Card Member ID, and at the top of our Member Welcome Letter sent with the [redacted] Card in our member package by USPS to each member According to our records, on 10/13/15, a renewal order processing fee of $ was billed to MrJ [redacted] member account On 10/21/15, Mr [redacted] renewal member packet with his new Member Benefits Directory and his new, updated [redacted] Card Member ID were all mailed to him by First Class Mail One month later, on 11/27/15, Mr [redacted] was billed his annual renewal fee of $All fees billed were charged to his his credit card on file in his member account with Veterans AdvantageMr [redacted] made no attempt to contact Veterans Advantage online or by toll free phone to discontinue his auto-renewal service or cancel his member account at any time before, during, or after his renewal processing and billing or receipt of his renewed member materials While we have no record of a cancel request from Mr [redacted] prior to his complaint to the Revdex.com, we have cancelled his member plan based on your forwarded information We have issued a refund back to his credit card on file of the $member plan renewal fee and his member account has now been closed We consider this matter to be fully resolvedHe will receive no further communications or services from Veterans Advantage In addition, this letter serves as notification that Mr [redacted] Veterans Advantage insurance benefits coverage is cancelledHe will no longer be eligible for medical claims, or claims for loss of life, against the $55,of member insurance, provided at no additional cost, for our active members with OurCAREPackage coverage We are sorry to see Mr [redacted] goWe wish him well and thank him for his service in World War II Please let me know, if you should need any additional information Respectfully yours, Rebecca M [redacted] / [redacted] Style Definitions */

Thank you for bringing [redacted] concerns to our attention It is our goal to provide exemplary service to our members, we regret that this was not the case for Mr Resanowitch Our records indicate that a trial membership was started for [redacted] on 8/4/15, through our partner [redacted] Veterans Advantage and [redacted] partner to honor those enrolled in Veterans Advantage with up to 30% savings every day exclusively for U.Sactive duty or retired military, National Guard or reservists and veterans As a trial member, one can cancel at any time within the day trial period and not be billed further [redacted] never cancelled his trial membership Subsequently, on 9/3/he was billed the annual member plan fee of $ Veterans Advantage Customer Service is available by phone at ###-###-####, Mon-Fri am - pm ET and Saturday am - pm ET Wait time to reach an operator is under two minutes on average There is no advertising used during hold time Once the full member plan has been extended, Veterans Advantage does not refund any unused months on current plans that have been canceledThis is clearly stated in the Terms of Service area of our website: http://www.veteransadvantage.com/va/content/terms-service No refund is due [redacted] His account as been cancelled and his credit card information deleted from our records as he requested We consider this matter resolved

Thank you for your recent notification of MrsBooker’s complaint We have been in touch with MrsBooker on multiple occasions As has been explained to her, we advertise the Companion Certificate as “Two Tickets One Low Price.” Generally, our members report significant savings when booking travel through this special offer We fully researched MrsBooker’s claims and we were informed by our partner that MrsBooker was offered flights that were available in inventory, but she declinedThe total cost she was quoted was $802.00, not over $The price she found online was just under $800.00, but that was the cost for ticketDoing a true comparison, MrsBooker would have to book tickets at $and her actual cost would be $There is a significant savings when flights are booked with our partner The desired settlement that MrsBooker seeks is “ economical, lower airline tickets.” This has already been offered to her by our partner We recognize the savings as substantial and the offer of “two tickets one low price” is accurate The voucher that MrsBooker has is valid for travel through 6/15/15, we encourage her to use it

Re: [redacted] – Complaint ID # [redacted] class=MsoNormal> We have just received your correspondence regarding [redacted] Thank you for bringing his concerns to our attention The charges made to [redacted] account were not unexplained nor were they unauthorizedThey in no way represent an “unethical and dishonest business practice.” Our records indicate that [redacted] joined our program on 03-26-with a special 20% off offer through [redacted] At this time his account was included in a continuous service program which he expressly agreed to upon enrollmentWe inform members of our renewal policy several times and in several places: The Temporary Member Card issued immediately upon completion of enrollment The Program’s Terms of Service, which appear on our member Website In the Welcome Letter sent by [redacted] to each member In the printed Benefits Directory sent to each new member A member may also choose to opt-out of continuous service at any time We have no record of a request from [redacted] to do so On 02-24-a $charge was made to cover processing for his renewal member packet An updated VetRewards Card and membership materials were mailed on 03-05- Due to the $50,M [redacted] coverage and $5, [redacted] insurance policies which are in place for each of our members, we ask that cancellation and refund requests be made over a recorded phone line to our Customer Service Call Center and then in writing via a cancellation form that includes a forfeiture of coverage Our Call Center representatives are available to help during our extended business hours of Monday-Friday, 9am-9pm ET, and also Saturdays 11am-4pm ET We believe these hours are more than adequate to accommodate the working schedules of our members We have issued a refund to [redacted] for the charge of $4.95, cancelled his account, and removed him from coverage under our group insurance policyWe consider this matter to be fully resolved

Complaint: I am rejecting this response because: Sincerely, Cheryl Booker I wll try to use the voucher one more time, before giving it backI know Veteran Advantage really strive to advertise according to their wordI will give them a call

Thank you for bringing [redacted] concerns to our attention It is our goal at Veterans Advantage to provide exemplary service for our membersWe regret that this was not [redacted] experience Our records indicate that on 03/03/15, [redacted] joined our program by enrolling on our website, veteransadvantge.com for himself and [redacted] At that time, he actively enrolled in a continuous subscription service for his member planThirty days prior to his expiration date with the auto-renewal order active for his account, a $processing fee for two renewal packages was charged This ensures that there is no interruption in coverage for our members and that new VetRewards cards are received prior to the expiration of the existing term Veterans Advantage informs members of the terms & conditions of the program’s subscription auto-renewal several times and in several places: Plan selection and enrollment Digital VetRewards Card with member information, issued online immediately upon completion of enrollment Veterans Advantage Terms of Service on our member Website Frequently Asked Questions (FAQ’s) online Private YOUR ACCOUNT online pages for each member While our auto-renew service is provided as a member convenience, a member may choose to opt-out of continuous service at any time in their own YOUR ACCOUNT area online A member may also call us Toll Free at 1-866-VET-ASSIST (838-2774) to opt out of auto-renew or cancelOur contact information is prominently displayed on our Homepage at [redacted] in our printed Member Benefits Directory, on the back of our VetRewards Card Member ID, and at the top of our Member Welcome Letter sent with the VetRewards Card in our member package by USPS to each member According to our records, on 02/02/2016, a renewal order processing fee of $ was billed to [redacted] member account On 02/02/16, [redacted] called our customer service call center to request cancellation On 02/03/a refund of $was issued back to the original form of paymentHis member account has now been closed We consider this matter to be fully resolvedHe will receive no further communications or services from Veterans Advantage In addition, this letter serves as notification that [redacted] Veterans Advantage insurance benefits coverage is cancelledHe will no longer be eligible for medical claims, or claims for loss of life, against the $55,of member insurance, provided at no additional cost, for our active members with OurCAREPackage coverage Please let me know if you should need any additional information

Thank you for bringing [redacted] concerns to our attention It is our goal at Veterans Advantage to provide exemplary service for our membersOur records indicate that [redacted] has been a member of Veterans Advantage since and has been actively enrolled in a continuous subscription service for his member plan since that time Veterans Advantage informs members of the terms & conditions of the program’s subscription auto-renewal several times and in several places: Plan selection and enrollment Digital VetRewards Card with member information, issued online immediately upon completion of enrollment Veterans Advantage Terms of Service on our member Website Frequently Asked Questions (FAQ’s) online Private YOUR ACCOUNT online pages for each member While our auto-renew service is provided as a member convenience, a member may choose to opt-out of continuous service at any time in their own YOUR ACCOUNT area online A member may also call us Toll Free at [redacted] to opt out of auto-renew or cancelOur contact information is prominently displayed on our Homepage at www.VeteransAdvantage.com, in our printed Member Benefits Directory, on the back of our VetRewards Card Member ID, and at the top of our Member Welcome Letter sent with the VetRewards Card in our member package by [redacted] to each member According to our records, [redacted] never requested cancellation or discontinuation of the continuous subscription service, in which he was enrolled, until after his recent renewal charge of $on 3/3/ Our customer service call center spoke with [redacted] on 3/8/ He was asked to complete a cancellation form and return his VetRewards Card before a refund could be processed This form was mailed to the address on file on 3/10/ We have not heard from [redacted] again until this complaint We have issued a credit of $back to [redacted] ’s [redacted] account as he requested His member account has been cancelled In addition, this letter serves as notification that [redacted] Veterans Advantage insurance benefits coverage is also cancelled He will no longer be eligible for medical claims, or claims for loss of life, against the $55,of member insurance, provided at no additional cost, for our active members with OurCAREPackage coverage We consider this matter to be fully resolvedPlease let me know if you should need any additional information

I have been a member of Veteran's Advantage for quite some time, but have found their services not useful in the last year or two and had decided to cancel my membership For some reason, the membership was auto-renewed and billed on 3-3- The website states that there is a way to opt out of auto-renewal on the Member Account pageHowever, I have not been able to find any such thing Veteran's Advantage can easily verify that I've not used a single benefit of their since the auto-renewalIn fact, it's been much longer since I used any benefit I would like the auto-renewal fee to be refunded and the membership canceledNo hard feelings -- I just don't have any need for this service and don't appreciate the auto-billing

Thank you for bringing [redacted] concerns to our attention Our records indicate the on July 17, [redacted] joined the Veterans Advantage program for himself and [redacted] He joined through our partner [redacted] Wireless and optimized his savings by joining for the five year plan, the most cost effective plan offered by Veterans Advantage He was billed $to his credit card for five year plans for two people [redacted] did apply for the Veterans Advantage 15% discount with [redacted] WirelessThe discount could not be applied because his service plan was not eligible Veterans Advantage is very clear about the requirements as seen at: [redacted] “Members presenting their VetRewards cards may receive a 15% discount on the monthly access fees on new and existing service on eligible plans with a monthly access fee of $or higher (on Share Everything plans, discounts apply to Account Access $or higher) and eligible data features with a monthly access fee $or higher when added to such plans; qualifying accessories are also eligible for a 25% discount Please note: Some plans and features, such as Unlimited data plans, Family Share secondary lines, and Share Everything Line Access are not eligible for discountOnly an active Veterans Advantage VetRewards Card will be recognized for discountDiscounts not available at agent locations.” Unfortunately, the plan the [redacted] is subscribed to with [redacted] Wireless does not meet eligibility requirements Veterans Advantage offers many discounts for our members These discounts are redeemed in different ways: some provide a flash & save benefit with the VetRewards Card, some provide discount codes, some discounts are provided by secure URL access, and some partners provide coupons for in-store use ***/Pharmacy requires a printed coupon for in-store discounts ***/Pharmacy does not accept the VetRewards Card in its stores Thus presenting the VetRewards Card to a cashier at [redacted] will not result in a discount Veterans Advantage provides detailed instructions on benefit redemption in the Members Only area of our website: www.veteransadvantage.com/membersonly We regret that [redacted] had difficulty obtaining his discounts and understand his frustration We have canceled his membership and mailed a refund check in the amount of $to his address on file In addition, this letter serves as notification that [redacted] Veterans Advantage insurance benefits coverage is cancelledHe will no longer be eligible for medical claims, or claims for loss of life, against the $55,of member insurance, provided at no additional cost, for our active members with OurCAREPackage coverage Please let me know if you should need any additional information

The original definition of Bait and Switch!!! My complaint and BAD review would include both [redacted] (i.e [redacted] ) AND Veteran's AdvantageVeteran's Advantage sent a marketing tool saying if I would join TODAY they would send me a FREE Companion Airline Certificate that would be good for TWO Airline tickets to travel anywhere in the contiguous United States for ONE low priceI assumed the price would be a bit higher that a deal I would find on the internet, but OH BOY, was I wrongVeteran's Advantage said they would send me the certificate withing days of joining (which I did notI called on the 30th day and received the certificate on the 32nd day)I certificate said I had to register by 06/15/(I received the certificate on 05/23/2016) and I had to travel by 06/15/So I got online right away to see what kind of good deal I would getI soon discovered the good ole' "Bait & Switch tactice that company's like this have used for yearsThey just changed the perfume a littleIn order to see any of the deals you must state you agree to the terms and conditionsThey are pretty general but they do state in the very first paragraph, as it stated on Veteran's Advantage Marketing information and the letter I received in the mail that: "The recipient of this Certificate and Pin number is entitled to purchase two adult round-trip, coach-class tickets at one low price." Now this sentence was much more concise than any of the marketing statements and would soon be very clearBut first, let me be very clearALL of the marketing information with Veteran's Advantage, as well as two conversations that I had with their reps, lead you to believe you are getting TWO tickets for the price of oneTHE FACT: They offer you two tickets for one low (NOT LOW AT ALL) priceDuh!!! I can by two tickets ANYWHERE and pay one total for those ticketsI can buy tickets and pay ONE price in the endIn fact, no matter what destination or what dates I searched my discount was always $off the companion ticketOne particular example was a round trip airfare from [redacted] It was on [redacted] for a departure date of August 11th and a return date of August 25thWith " [redacted] " the price was $1,(That included my discount and ONE LOW price)My TWO tickets at ONE LOW price on the American Airline website with NO discount was $(I do have Screenshots of these prices to prove my complaint!) I thought that maybe I was doing something wrong because no matter what destination or date I was searching, I only received the $discount on ONLY the companion fare and it was with the same results of being MUCH, MUCH higher than the airline's own website.I called " [redacted] " to explain my problem and to see if they could help meImmediately, the representative said NOT two tickets for the price of ONE but TWO TICKETS AT ONE LOW PRICE AND IT WILL ALWAYS BE CHEAPER THAN ANY OTHER THING YOU CAN FIND ON THE INTERNET VEN IF IT'S ONLY $CHEAPERIt was obvious I wasn't the first to call with this complaintI informed her that, in fact, the price was MUCH higher than the airline's website and that everything about this offer was misleadingShe told me to call Veteran's Advantage and hung-upWhen I called Veteran's Advantage they didn't have much to say but that they would allow me to cancel my membershipI am not sure yet whether that would be a full refund or not because they said they would have to mail me a form that I would then fill out and send in and after a review they would let me know what they could doAs a Veteran I felt like a fresh recruit getting preyed upon by that photo scam, crooked car dealer or the old-time long distance phone card scamIn my opinion, Veteran's Advantage and [redacted] as just put some fresh perfume on something that stinks of Misleading and Fraudulent claims (Scams) to take Advantage of Veterans!

I am part of the Veterans Reward with [redacted]  I got year membership for free and I just activated one of the benefits with VetRewards- my accidental insurance policy and I got the PDF version of my policy to print or saveI plan to continue my membership with VetRewards when my membership expiresCustomer Service Representative is very helpful and they gave me a link where to find the benefits and how to access themThey were very helpful and the wait time is not longI waited less than minutes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While the resolution (refund) is acceptable, I woukd wouldlike to clear up a number of problems with the organization's response to you First, I can find no way to opt out of the organization's auto-renew systen onlineTheir PR people may bekieve it exists, but it is nowhere to be foundSo they need to stop misleading about that Second, this setup appears to be designed to funnel calls to agents who will then attempt to talk people out of requesting a refund, which is annoyingI did go through this process, and was promised they would send a form for me to request a refund (why? if it can be done after a Revdex.com complaint, why not via phone request?)I strongly suspected I was being misled on this phone call, hence my third complaint Third - Of course, the promised refund form never came in the mail, and I strongly suspect it was never sentMost people probably forget about these things, and that benefits those who engage in this sort of bad business behavior I do accept the refund and appreciate the Revdex.com's help in obtaining itHowever, I would appreciate if this update could be appended to the record of this caseThanks! Sincerely, [redacted]

Thank you for bringing [redacted] concerns to our attention It is our goal at Veterans Advantage to provide exemplary service for our membersOur records indicate that [redacted] has been a member of Veterans Advantage since and has been actively enrolled in a continuous subscription service for his member plan since that time Veterans Advantage informs members of the terms & conditions of the program’s subscription auto-renewal several times and in several places: Plan selection and enrollment Digital VetRewards Card with member information, issued online immediately upon completion of enrollment Veterans Advantage Terms of Service on our member Website Frequently Asked Questions (FAQ’s) online Private YOUR ACCOUNT online pages for each member While our auto-renew service is provided as a member convenience, a member may choose to opt-out of continuous service at any time in their own YOUR ACCOUNT area online A member may also call us Toll Free at [redacted] to opt out of auto-renew or cancelOur contact information is prominently displayed on our Homepage at [redacted] in our printed Member Benefits Directory, on the back of our VetRewards Card Member ID, and at the top of our Member Welcome Letter sent with the VetRewards Card in our member package by USPS to each member According to our records, [redacted] never requested cancellation or discontinuation of the continuous subscription service, in which he was enrolled, until after his recent renewal charge of $on 7/16/ We have issued a credit of $back to [redacted] Visa account as he requested His member account has been cancelledIn addition, this letter serves as notification that [redacted] Veterans Advantage insurance benefits coverage is also cancelledHe will no longer be eligible for medical claims, or claims for loss of life, against the $55,of member insurance, provided at no additional cost, for our active members with OurCAREPackage coverageWe consider this matter to be fully resolvedPlease let me know if you should need any additional information Tell us why here

Great, proficient friendly and knowledgeable within a very short period of time the situation was resolvedThank you so much for your help ***

Veteran's Advantage billed my credit card $for renewal material without contacting me first The girl at the customer support number said it was their policy to send out a new pamphlet and membership card month before the renewal dateseemed very reluctant to try and get the billing reversed I then cancelled my membership renewal at that time

Thank you for bringing Mr [redacted] ’s concerns to our attention It is our goal at Veterans Advantage to provide exceptional customer service for our members and we regret that this was not Mr [redacted] ’s experience Our records indicate that Mr [redacted] joined Veterans Advantage as a 30-day trial member on November 21, [redacted] Lines, our nation’s leader in intercity bus transportation, is proud to honor America’s Veterans and their families with a special 20% OFF walkup fare To receive this discount one must present a VetRewards Card ID at the [redacted] terminal to obtain the discount The Veterans Advantage discount does not apply to the online reservation or advanced sales that Mr [redacted] made We take great care to follow best practices throughout our operations and make every effort to fully explain each benefit on our website and in all promotional materials We have highlighted below key differences between standard [redacted] Web fares and [redacted] Veterans Advantage WafaresWe inform members that they may wish to select the lower price provided through a Web fare, but there may be penalties for exchanges and there are no refunds[redacted] Veterans Advantage “Walk up” FaresUnrestricted fare: exchangeable, refundable, no fee penalties Available on all routes Guaranteed 20% Off Veterans Day and every day No advance purchase necessary-just show your VetRewards Card and save Veterans Advantage Enhanced Member Support Veterans Advantage $50,of Global MEDEVAC insurance coverage [redacted] Standard “Web” Fares Fully restricted fares: non-exchangeable, non-refundable Limited to certain routes Discount varies Not everyday Advance purchase required We are sorry that Mr [redacted] was unable to make use of the [redacted] discount provided through the Veterans Advantage programOur CEO personally placed a phone call to Mr [redacted] today to discuss this matter, but he hung up on himWe have refunded the $ processing fee as requested and have cancelled Mr [redacted] ’s account with Veterans Advantage We consider this matter to be fully resolved Please let me know if any additional information is required

Thank you for bringing Mr [redacted] ’s concerns to our attention It is our goal at Veterans Advantage to provide exceptional customer service for our members and we regret that this was not Mr [redacted] ’s experience Our records indicate that Mr [redacted] joined Veterans Advantage as a 30-day trial member on November 21, [redacted] Lines, our nation’s leader in intercity bus transportation, is proud to honor America’s Veterans and their families with a special 20% OFF walkup fare To receive this discount one must present a VetRewards Card ID at the [redacted] terminal to obtain the discount The Veterans Advantage discount does not apply to the online reservation or advanced sales that Mr [redacted] made We take great care to follow best practices throughout our operations and make every effort to fully explain each benefit on our website and in all promotional materials We have highlighted below key differences between standard [redacted] Web fares and [redacted] Veterans Advantage WafaresWe inform members that they may wish to select the lower price provided through a Web fare, but there may be penalties for exchanges and there are no refunds [redacted] Veterans Advantage “Walk up” Fares Unrestricted fare: exchangeable, refundable, no fee penalties Available on all routes Guaranteed 20% Off Veterans Day and every day No advance purchase necessary-just show your VetRewards Card and save Veterans Advantage Enhanced Member Support Veterans Advantage $50,of Global MEDEVAC insurance coverage [redacted] Standard “Web” Fares Fully restricted fares: non-exchangeable, non-refundable Limited to certain routes Discount varies Not everyday Advance purchase required We are sorry that Mr [redacted] was unable to make use of the [redacted] discount provided through the Veterans Advantage programOur CEO personally placed a phone call to Mr [redacted] today to discuss this matter, but he hung up on himWe have refunded the $ processing fee as requested and have cancelled Mr [redacted] ’s account with Veterans Advantage We consider this matter to be fully resolved Please let me know if any additional information is required

My Experience was great, Everything was handled in a professional mannergreat customer service

I applied for the day trial and it was pretty easy and painlessI read stories of people not being able to unsubscribe easily, but that wasn't the case with meVia online chat message system I requested to cancel my subscription and it was finished in less than minutesSuper impressed with that quality of serviceGreat job, veterans advantageAppreciate you taking care of those you serve

Thank you for bringing Mr [redacted] concerns to our attention We have contacted Mr [redacted] directly to address his claims that the Veterans Advantage benefits are not available as advertised After speaking with him, he understands that he did follow the correct procedures to obtain his discounts Veterans Advantage provides a variety of discounts that is accessed through different channels For example: the 20% discount offer with [redacted] is accessed through a printed coupon, the 5% discount on flights with [redacted] Airlines is available by phone with the Veterans Advantage member ID number and the discount provided on [redacted] service is provided online only with a promotion code Veterans Advantage members can access the Members Only area of our website at [redacted] to securely access all codes necessary to obtain discounts with detailed instruction on how to access them Mr [redacted] was not aware of this resource and also misunderstood the coverage provided under the Group Insurance Plan included with the Veterans Advantage member planMr [redacted] also reported an issue with our partner, [redacted] He should have been able to obtain a 20% discount at the [redacted] Mall location in [redacted] ** We have reported this issue to [redacted] and they have told us that they have corrected the situation We offered Mr [redacted] a complimentary one-year membership for himself and his family He declined this offer A refund of $has been issued, as Mr [redacted] requestedWe consider this matter to be fully resolved