Veterans Advantage, PBC

That is funny because the customer service person I talked to on the telephone, told me that they do accept internet reservations and also telephone reservationsShe also went on to tell me that the company had been having problems with greyhound.Why would I want to spend in gas to save dollars on a ticket.Again, Veterans Advantage is a scam, just by requiring a Vet or Student to pay a monthly fee for a discount is barbaric and falls below being an American patriotI will not visit any business that uses themWhen all I have to do is show my V.AId at most placesto get my disount Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Thank you for bringing [redacted] concerns to our attention It is our goal at Veterans Advantage to always provide exemplary service for our membersWe regret that this was not [redacted] experience Our records indicate that on 01/08/15, [redacted] joined our program by enrolling through our website at [redacted] At that time, he actively enrolled into a continuous subscription service for his member planHe enjoyed one full year of Veterans Advantage before he was renewed on 12/09/with the auto-renewal order active for his account Veterans Advantage informs members of the terms & conditions of the program’s subscription auto-renewal several times and in several places: Plan selection and enrollment Digital VetRewards Card with member information, issued online immediately upon completion of enrollment Veterans Advantage Terms of Service on our member Website Frequently Asked Questions (FAQ’s) online Private YOUR ACCOUNT online pages for each member While our auto-renew service is provided as a member convenience, a member may choose to opt-out of continuous service at any time in their own YOUR ACCOUNT area online A member may also call us Toll Free [redacted] opt out of auto-renew or cancelOur contact information is prominently displayed on our Homepage at [redacted] , in our printed Member Benefits Directory, on the back of our VetRewards Card Member ID, and at the top of our Member Welcome Letter sent with the VetRewards Card in our member package by USPS to each member According to our records, on 12/09/15, a renewal order processing fee of $ was billed to [redacted] member account On 12/11/15, [redacted] called our Call Center, spoke with a customer service agent and cancelled his account His account was cancelled against all future charges and his credit card information was removed from our system After reviewing his complaint, we have issued a credit of the $charged to [redacted] on 12.09/ We consider this matter to be fully resolvedHe will receive no further communications or services from Veterans Advantage In addition, this letter serves as notification that [redacted] Veterans Advantage insurance benefits coverage is cancelledHe will no longer be eligible for medical claims, or claims for loss of life, against the $55,of member insurance, provided at no additional cost, for our active members with OurCAREPackage coverage Please let me know, if you should need any additional information

StaceyWas very quick to solve my issue and she did it in a friendly mannerVery satisfied

I applied for the day trial and it was pretty easy and painlessI read stories of people not being able to unsubscribe easily, but that wasn't the case with meVia online chat message system I requested to cancel my subscription and it was finished in less than minutesSuper impressed with that quality of serviceGreat job, veterans advantageAppreciate you taking care of those you serve

Excellent service, there was a technical error with the website and they fixed it same day Great response time

advertising on service they do not provide and charging Veterans money for absolutely no service in exchange

I contacted Veterans Advantage about a question and Tabitha Fwas very courteous and professional and got an answer to my question very quicklySo far I have had a great experience concerning them

This is BS As a military retiree, why do I need to shell out $annually to "avail" myself of already available veterans discounts? Veterans Advantage is just another company wanting to take money from me

Today I check my checking account and I see a charge for $on my debit cardFirst of all I have no dealings with this company AT ALL and I am unaware how they got my debit card informationThis is fraud taking advantage of *** veteransI am currently experiencing a medical crisis and every dollar matters to me and to be charged $for something I did not authorize is disgusting

Very good!

I'm new to this program so I don't have much to offerHowever, so far it's been considerably good

My Experience was great, Everything was handled in a professional mannergreat customer service

The original definition of Bait and Switch!!! My complaint and BAD review would include both *** *** (i.e*** ***) AND Veteran's AdvantageVeteran's Advantage sent a marketing tool saying if I would join TODAY they would send me a FREE Companion Airline Certificate that would be good for TWO Airline tickets to travel anywhere in the contiguous United States for ONE low priceI assumed the price would be a bit higher that a deal I would find on the internet, but OH BOY, was I wrongVeteran's Advantage said they would send me the certificate withing days of joining (which I did notI called on the 30th day and received the certificate on the 32nd day)I certificate said I had to register by 06/15/(I received the certificate on 05/23/2016) and I had to travel by 06/15/So I got online right away to see what kind of good deal I would getI soon discovered the good ole' "Bait & Switch tactice that company's like this have used for yearsThey just changed the perfume a littleIn order to see any of the deals you must state you agree to the terms and conditionsThey are pretty general but they do state in the very first paragraph, as it stated on Veteran's Advantage Marketing information and the letter I received in the mail that: "The recipient of this Certificate and Pin number is entitled to purchase two adult round-trip, coach-class tickets at one low price." Now this sentence was much more concise than any of the marketing statements and would soon be very clearBut first, let me be very clearALL of the marketing information with Veteran's Advantage, as well as two conversations that I had with their reps, lead you to believe you are getting TWO tickets for the price of oneTHE FACT: They offer you two tickets for one low (NOT LOW AT ALL) priceDuh!!! I can by two tickets ANYWHERE and pay one total for those ticketsI can buy tickets and pay ONE price in the endIn fact, no matter what destination or what dates I searched my discount was always $off the companion ticketOne particular example was a round trip airfare from *** *** *** ** *** ***It was on *** *** for a departure date of August 11th and a return date of August 25thWith "*** ***" the price was $1,(That included my discount and ONE LOW price)My TWO tickets at ONE LOW price on the American Airline website with NO discount was $(I do have Screenshots of these prices to prove my complaint!)
I thought that maybe I was doing something wrong because no matter what destination or date I was searching, I only received the $discount on ONLY the companion fare and it was with the same results of being MUCH, MUCH higher than the airline's own website.I called "*** ***" to explain my problem and to see if they could help meImmediately, the representative said NOT two tickets for the price of ONE but TWO TICKETS AT ONE LOW PRICE AND IT WILL ALWAYS BE CHEAPER THAN ANY OTHER THING YOU CAN FIND ON THE INTERNET VEN IF IT'S ONLY $CHEAPERIt was obvious I wasn't the first to call with this complaintI informed her that, in fact, the price was MUCH higher than the airline's website and that everything about this offer was misleadingShe told me to call Veteran's Advantage and hung-upWhen I called Veteran's Advantage they didn't have much to say but that they would allow me to cancel my membershipI am not sure yet whether that would be a full refund or not because they said they would have to mail me a form that I would then fill out and send in and after a review they would let me know what they could doAs a Veteran I felt like a fresh recruit getting preyed upon by that photo scam, crooked car dealer or the old-time long distance phone card scamIn my opinion, Veteran's Advantage and *** *** as just put some fresh perfume on something that stinks of Misleading and Fraudulent claims (Scams) to take Advantage of Veterans!

Revdex.com:
As of now, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
If there are any more problems with this business, let it be known that I will contact you in the future. Thank you for your assistance
Sincerely,
** ***

Complaint: ***
I am rejecting this response because: If Veteran's Advantage wants to display both codes as "discounts", then they need to inform the customer of the difference They advertised BOTH codes as "discounts" even though they admit that the first discount code *** sometimes does not give a discount and actually charges the veteran more than the rate They can easily explain this on their website when offering them to veterans They should display *** as a guaranteed 5% discount and the *** as a general rate code instead of a discount code Anything else is misleading and simply giving an explanation on why this happens is not enough
Sincerely,
*** ***

good service, good product, helpful customer support when the need arises

This company is ripping off Veterans!! Most of the discounts you have to pay for are free if you just have a retired ID or state veteran ID All they are doing is offering a online way to do that and there are free Veteran verification services already that do that
I asked them to provide a reason why I should sign up for there service, they immediately closed my ticket and never tried to contact me

Revdex.com:
Veterans Advantage has refunded the amount I requested - however I respectfully request that they do a better job at notifying members in the future of their renewalTo start, members do not have any option when signing up other than "Auto Renewal", and there is no way to disable "Auto Renewal" on the websiteSecond, Veterans Advantage did not send out any reminder notices about auto renewalIt is my mistake, as I thought I cancelled my account prior to a second renewal, and until reading this statement I was unaware that I missed the deadlineI ask that Veterans Advantage does a better job in the future for its current members.However, Veterans Advantage has resolved my complaint to my satisfaction and I accept their response
Sincerely,
*** ***

I fell that they are a star when it come help you

I have tried to find out how to cancel my membership in Veterans Advantage with no responseTo date I have found that I could obtain the same or better discounts with other organizations we belong toI do not want to continue this service past the time my "annual fee" would be due again