Veterans Advantage, PBC

My experience with Veterans Advantage was very positiveThe representative who assisted me with my inquiry was extremely professional and pleasant and was very willing to resolve my issueI was so glad to see a company that supports its members and works on their behalfBy the next day my issue was resolved as I had hopedThank you, Veterans Advantage!

I had trouble redeeming a discount through the site The head of marketing reached out personally and then contacted the vendor directly on my behalf to resolve the issue Great customer service!!!

Veteran's Advantage billed my credit card $for renewal material without contacting me first
The girl at the customer support number said it was their policy to send out a new pamphlet and membership card month before the renewal dateseemed very reluctant to try and get the billing reversed
I then cancelled my membership renewal at that time

I had a very positive experience contacting Veterans Advantage the other dayThe Customer Support person that answered was very beneficial in explaining company policiesHe had my issue resolved in a matter of minutesFriendly, understanding, professional, and helpfulGreat job

Every time I have a question or issue, the reps at Veterans Advantage are always very friendly and helpful Bridgette J helped me out today by updating my payment info She also asked if I find their website useful When I told her I’ve never used it, she sent me a very helpful email with great instructions The discounts from Veterans Advantage are excellent

Veterans Advantage, PBC and their staff are an above excellent service helping Veterans such as myself with service savings within the open marketplaceRecently I extended my Veterans Advantage membership, forgetting that I had utilized a previous savings advantage which covered me well into When the error was realized I contacted them and requested a return on the extension fees investedAnd though it was past the window of time given, the opportunity to reimburse my credit card was granted, allowing me to utilize the funds in other areas nowAs a disabled veteran on a monthly stipend, this helped greatly with current cost of living expensesThe representative Bridgett who helped escalate this for approval was a joy to work with and made the asking for their consideration based upon my own error, that much easierI highly recommend Veterans Advantage to all veterans and their familiesRespectfully yours,
*** ** *** *** ***

I'm new to Veterans AdvantageThe first thing I noticed when calling Veterans Advantage to resolve a problem was that the representative was very friendly, professional and seemed eager to helpThere was no passing the blame or excusesThe issue with one their participating companies was quickly resolvedVeterans Advantae seems honestly concerned with helping veterans

Thank you for bringing *** *** concerns to our
attention. It is our goal at Veterans Advantage to provide exemplary
service for our membersWe regret that this was not *** ***
experience
">Our records indicate that on 03/03/15, *** *** joined
our program by enrolling on our website, veteransadvantge.com for himself and
*** *** At that time, he actively enrolled in a continuous
subscription service for his member planThirty days prior to his expiration date with
the auto-renewal order active for his account, a $processing fee for two
renewal packages was charged. This
ensures that there is no interruption in coverage for our members and that new VetRewards
cards are received prior to the expiration of the existing term
Veterans Advantage
informs members of the terms & conditions of the program’s subscription
auto-renewal several times and in several places:
Plan selection and
enrollment
Digital VetRewards Card
with member information, issued online immediately upon completion of
enrollment
Veterans Advantage
Terms of Service on our member Website
Frequently Asked
Questions (FAQ’s) online
Private YOUR ACCOUNT
online pages for each member.
While our auto-renew service is provided as a member
convenience, a member may choose to opt-out of continuous service at any time
in their own YOUR ACCOUNT area online A member may also call us Toll
Free at 1-866-VET-ASSIST (838-2774) to opt out of auto-renew or cancelOur
contact information is prominently displayed on our Homepage at *** in our printed Member Benefits
Directory, on the back of our VetRewards Card Member ID, and at the top of our
Member Welcome Letter sent with the VetRewards Card in our member package by
USPS to each member
According
to our records, on 02/02/2016, a renewal order processing fee of $
was billed to *** *** member account. On 02/02/16, *** *** called
our customer service call center to request cancellation. On 02/03/a refund of $was issued back
to the original form of paymentHis member account has now been closed
We consider this matter to be fully resolved. He will receive
no further communications or services from Veterans Advantage
In addition, this
letter serves as notification that *** *** Veterans
Advantage insurance benefits coverage is cancelledHe will no longer be
eligible for medical claims, or claims for loss of life, against the $55,of
member insurance, provided at no additional cost, for our active members with
OurCAREPackage coverage
Please
let me know if you should need any additional information.

Thank you for bringing *** *** concerns to our attention. Our records indicate that *** *** joined Veterans Advantage with a free 30-day trial membership on 11/02/17. She never contacted us to cancel, or updated her billing preferences during the trial period. Therefor, she
was billed, as stated, for a one year member plan on 12/02/17. This was not a fraudulent charge.Our CEO, Scott H***, has tried to reach *** *** personally to discuss this matter but has only been able to leave a message.We understand *** *** would like to discontinue her membership with Veterans Advantage and we have done so. A full refund of $has been issued to the original form of payment.We consider this matter to be fully resolved. Should further information be needed, please let us know

Veterans Advantage offers some great discountsUnfortunately, there was a break in my subscription and I never received notice of itThe expiration date on the credit card past and there was no contact with meI tried to use the office depot discount and it didn't work, I had to call and leave a message for a return callWhen they called me back, we were able to straighten things out

I have been doing a year-end review and had to call Veteran's Advantage to get clarification on Travel Protection; and, to enroll our Daughter I had one of the best Customer Service calls ever Had to contact VA on two different days and both person's could not have been nicer and very professional If they needed guidance, they asked another colleague Understand what my husband and I have benefit wise; have added our Daughter We are flying high

The Phone# & Address for this business is:
###-###-####
Business Name:
Veterans Advantage, PBC
Holly Hill Lane
Greenwich, CT **SSN**
Was Shell Shocked like PTSD once told that the $amount was NON-REFUNDABLE!
Also, could NOT the Contact Info as Annotated above within the Veterans' Advantage WebsiteMust Need a Restricted Clearance to Access & have My Brevity Code Book available to find the INFO!
After speaking with Kate, Customer Service Rep, about this, she told me that it is on the websiteA Seasoned & Due Diligent Rep would have guided myself to the exact location on the sitemap!
Not Kate, upon asking who her supervisor is that finally approved my REFUND, she told me AngelaEven asking Angela's Title, all Kate could tell me is that she is her immediate supervisorPrior to finding out that info, posed numerous Management Names & Titles to KateOnce again, felt like I didn't have the Proper Clearance to ask questions to herVery UNprofessional customer service demeanorDon't Walk, Don't Run, JUST Range Walk AWAY from this business!
There MUST BE a Business Out there in America who WILL NOT take Advantage of Veterans, Veterans' Advantage attempted to keep the $day Trial Fee! What a Shock to find out!
Never able to use the Program, attempted to with Greyhound, but would NOT process! Found out that the same 10% is provided with Military/ Veterans Affairs ID card!
25% or even better yet-------- Free would be a Gesture of Goodwill by *** and/ or Veterans' Advantage for All of us who protected America in the Past, Present, and Furure!

This is a scam!!! You can get almost all of these "discounts" with your DDDo not be fooled like I wasThe *** *** *** *** are not worth the bucks a year*** will give you military discount with and so will *** and ***Lastly, I tried the dollar trial-membership and I canceled it but guess what, the charged my card bucksNo customer service phone number on website or on membership cardBuyer beware

Signed up to take advantage of discounts on *** train tickets After applying for services and receiving a charge on my credit card, I was unable to have the code issued by Veterans Advantage to work in order to receive the intended discount servicesI had to endure hardship and go to a train station in person show them a Military ID to get a discount After waiting a few days, researching the company and receiving a few emails from them about how they operate on misleading and taking advantage of struggling veterans desperately needing cost reducing relief on travel expensesI then went to the website to cancel my membership After following the information provided to cancel services, I was unable to do so and was forced to send a email requesting help in cancelation I feel this company operates on taking advantage of Veterans and their families and is misleading in the attempt to provide worth full benefitsThis is a classic Bait and Switch tactic that has cause a cu

Tried using my discount at a company owned *** store,and was told by a rep who said she never heard of VeteransAdvantage.*** website said use your card for discount.Called veterans advantage, told me how to handle it with them.I spoke again to the nice lady that I was dealing with at ***.She probably trained rattlesnakes how to strike at her last job,but it was taken care of.Thanks to Veterans Advantage its being taken care of Jim E

Thank you for bringing MrJ*** concerns to our
attention.
It is our goal at Veterans Advantage to always provide exemplary service for
our membersWe regret that this was not MrJ*** experience
Our records indicate that on 11/26/14, Mr
*** joined our program by enrolling on ***, the web site of our
benefit partner ***PharmacyAt that time, he actively enrolled into a
continuous subscription service for his member planHe enjoyed one full year
of Veterans Advantage before he was renewed on 11/27/with the auto-renewal
order active for his account
Veterans
Advantage informs members of the terms & conditions of the program’s
subscription auto-renewal several times and in several places:
Plan selection and
enrollment
Digital *** Card
with member information, issued online immediately upon completion of
enrollment
Veterans
Advantage Terms of Service on our member Website
Frequently Asked
Questions (FAQ’s) online
Private
YOUR ACCOUNT online pages for each member.
While our auto-renew service is provided as a member
convenience, a member may choose to opt-out of continuous service at any time
in their own YOUR ACCOUNT area online A member may also call us Toll
Free at *** ***) to opt out of auto-renew or cancelOur
contact information is prominently displayed on our Homepage at *** in our
printed Member Benefits Directory, on the back of our *** Card Member ID,
and at the top of our Member Welcome Letter sent with the *** Card in
our member package by USPS to each member
According
to our records, on 10/13/15, a renewal order processing fee of $
was billed to MrJ*** member account. On 10/21/15, Mr*** renewal member packet with his new Member Benefits
Directory and his new, updated *** Card Member ID were all mailed to him
by First Class Mail One month later, on 11/27/15, Mr* *** was billed his annual renewal fee of $All fees
billed were charged to his his credit card on file in his member
account with Veterans Advantage. Mr*** made no attempt to contact
Veterans Advantage online or by toll free phone to discontinue his auto-renewal
service or cancel his member account at any time before, during, or after his
renewal processing and billing or receipt of his renewed member materials
While
we have no record of a cancel request from Mr*** prior to his complaint
to the Revdex.com, we have cancelled his member plan based on your forwarded
information We have issued a refund back to his credit card on
file of the $member plan renewal fee and his member account has now
been closed We consider this matter to be fully resolved. He
will receive no further communications or services from Veterans
Advantage
In addition, this
letter serves as notification that Mr*** Veterans
Advantage insurance benefits coverage is cancelledHe will no longer be
eligible for medical claims, or claims for loss of life, against the $55,of
member insurance, provided at no additional cost, for our active members with
OurCAREPackage coverage
We
are sorry to see Mr*** go. We wish him well and thank him for
his service in World War II.
Please let
me know, if you should need any additional information.
Respectfully yours,
Rebecca M***

Thank you for bringing *** *** concerns to our attention. It is our goal at Veterans Advantage to provide exemplary service for our membersOur records indicate that *** *** has been a member of Veterans Advantage since and has been actively enrolled in a continuous subscription
service for his member plan since that time. Veterans Advantage informs members of the terms & conditions of the program’s subscription auto-renewal several times and in several places: Plan selection and enrollment 2. Digital VetRewards Card with member information, issued online immediately upon completion of enrollment Veterans Advantage Terms of Service on our member Website Frequently Asked Questions (FAQ’s) online Private YOUR ACCOUNT online pages for each member. While our auto-renew service is provided as a member convenience, a member may choose to opt-out of continuous service at any time in their own YOUR ACCOUNT area online A member may also call us Toll Free at *** *** to opt out of auto-renew or cancelOur contact information is prominently displayed on our Homepage at *** in our printed Member Benefits Directory, on the back of our VetRewards Card Member ID, and at the top of our Member Welcome Letter sent with the VetRewards Card in our member package by USPS to each memberAccording to our records, *** *** never requested cancellation or discontinuation of the continuous subscription service, in which he was enrolled, until after his recent renewal charge of $on 7/16/We have issued a credit of $back to *** *** Visa account as he requested. His member account has been cancelledIn addition, this letter serves as notification that *** *** Veterans Advantage insurance benefits coverage is also cancelledHe will no longer be eligible for medical claims, or claims for loss of life, against the $55,of member insurance, provided at no additional cost, for our active members with OurCAREPackage coverage.We consider this matter to be fully resolvedPlease let me know if you should need any additional information. Tell us why here

So *** requires you to get a Veterans Advantage membership in order to receive a military discount I had the *** site up and the last Roomette available on the train for the date I wanted I followed the instructions to sign up for a trial account with Veteran's Advantage, they charged me which was fine with me, I thought I would try them The account number they furnished didn't work with AmtrakSo I just went ahead without them and made the *** reservation I then canceled the Veterans Advantage account and they refunded my and "cancelled" my account Fast forward one month, Veteran's Advantage charges my credit card $ Apparently canceling doesn't work I went through my credit card company and had them reverse the chargeIf you *** this organization it has very few positive reviews other than on its own Web SiteI also can't understand why Revdex.com has a A+ rating for this organization The only reviews are Negative and it has repeated complaints revolving around billing and cancellation issues How any reasonable system of assigning a Rating could give this organization anything above a "D" is a mystery to me This is also the reason I very rarely look at the Revdex.com website any more

its an scram don't be fool by this deceitful people

I am a new member to Veterans Advantage and with my first encounter concerning family members enrollment, my concern was handled very efficiently and timelyCustomer Service was decisive and handled my concern with great respectI would recommend this service to other veterans and family members that are looking for savings from companies that care