Veterans Advantage, PBC

I appreciated the fact that I received a very prompt and courteous reply when I had a question regarding my benefits!

I have been going to the Portland VA hospital for care since early and have always been treated very well and promptly.the staff at this fascility is a class A+ group of people that work very hard and do an excellent job.I thank all of you for you effort.KEEP UP THE GOOD WORK!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for bringing *** *** concerns to our
attention. It is our goal at Veterans Advantage to always provide
exemplary service for our membersWe regret that this was not *** ***
experience
">Our records indicate that on 01/08/15, *** *** joined
our program by enrolling through our website at ***At
that time, he actively enrolled into a continuous subscription service for his
member planHe enjoyed one full year of Veterans Advantage before he was
renewed on 12/09/with the auto-renewal order active for his account
Veterans Advantage
informs members of the terms & conditions of the program’s subscription
auto-renewal several times and in several places:
Plan selection and
enrollment
Digital VetRewards Card
with member information, issued online immediately upon completion of
enrollment
Veterans Advantage
Terms of Service on our member Website
Frequently Asked
Questions (FAQ’s) online
Private YOUR ACCOUNT
online pages for each member.
While our auto-renew service is provided as a member
convenience, a member may choose to opt-out of continuous service at any time
in their own YOUR ACCOUNT area online A member may also call us Toll
Free ** *** *** ** opt out of auto-renew or cancelOur
contact information is prominently displayed on our Homepage at ***, in our printed Member Benefits
Directory, on the back of our VetRewards Card Member ID, and at the top of our
Member Welcome Letter sent with the VetRewards Card in our member package by
USPS to each member
According
to our records, on 12/09/15, a renewal order processing fee of $
was billed to *** *** member account. On 12/11/15, *** *** called
our Call Center, spoke with a customer service agent and cancelled his
account. His account was cancelled against all future
charges and his credit card information was removed from our system
After
reviewing his complaint, we have issued a credit of the $charged to *** *** on 12.09/ We consider this matter to be fully
resolved. He will receive no further communications or services
from Veterans Advantage
In addition, this
letter serves as notification that *** *** Veterans
Advantage insurance benefits coverage is cancelledHe will no longer be
eligible for medical claims, or claims for loss of life, against the $55,of
member insurance, provided at no additional cost, for our active members with
OurCAREPackage coverage
Please
let me know, if you should need any additional information.

That is funny because the customer service person I talked to on the telephone, told me that they do accept internet reservations and also telephone reservationsShe also went on to tell me that the company had been having problems with greyhoundWhy would I want to spend in gas to save dollars on a ticketAgain, Veterans Advantage is a scam, just by requiring a Vet or Student to pay a monthly fee for a discount is barbaric and falls below being an American patriotI will not visit any business that uses themWhen all I have to do is show my V.AId at most places
to get my disount
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Customer service was very helpful in what I needed to accomplish It was done with ease I am very happy with the service

I did not benefit much from my membership with Veterans AdvantageI don't travel much and I don't rent cars or trucksI don't stay in hotels or motels eitherTherefore all these discount offers are worthless to meMembership may be good for other vets, just not me

I emailed Veterans Advantage on 04/03/and called on 04/05/ I asked for a cancellation and refund of the fraudulent charges of $(03/04/2016) and $(04/03/2016)I was not notified in advance of these excessive charges and they were in no way authorized
The email response was a form email that was unhelpful and didn't address my concern I called and was told that I must fill out a refund form, which they mailed out The form does not address my concern as I am required to mail back the so-called "membership cards", which I have already destroyed I did not authorize the charge and shouldn't have to jump through these hoops, which are clearly designed to deter individuals receiving refunds
My member ID is: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** While the resolution (refund) is acceptable, I woukd wouldlike to clear up a number of problems with the organization's response to you. First, I can find no way to opt out of the organization's auto-renew systen onlineTheir PR people may bekieve it exists, but it is nowhere to be foundSo they need to stop misleading about that. Second, this setup appears to be designed to funnel calls to agents who will then attempt to talk people out of requesting a refund, which is annoyingI did go through this process, and was promised they would send a form for me to request a refund (why? if it can be done after a Revdex.com complaint, why not via phone request?)I strongly suspected I was being misled on this phone call, hence my third complaint. Third - Of course, the promised refund form never came in the mail, and I strongly suspect it was never sentMost people probably forget about these things, and that benefits those who engage in this sort of bad business behavior. I do accept the refund and appreciate the Revdex.com's help in obtaining itHowever, I would appreciate if this update could be appended to the record of this caseThanks!
Sincerely,
*** ***

My refund request was handled in a most professional mannerCommunication during the process was good, so all expectations of the outcome were setVeterans Advantage is a good organization doing great things for those who served this countryI personally could not benefit enough from all the membership discounts to renew my membership this yearIf I was to travel more with more income, I would seriously consider reopening my membership account

There was an error with my account and I made an inquiry about itThe response time was great and error has been resolvedThank you very much!! My daughter and I both enjoy the benefits of my Veterans Advantage membershipI use it very often at home and as I travelThank you again!!

Great, proficient friendly and knowledgeable within a very short period of time the situation was resolvedThank you so much for your help
***

I have seen other Vets complain that Veterans Advantage was a rip-offThat's totally falseThey have partnered with countless businesses and companies to help Vets looking for the discounts many Vets fought for and deserveThey have very efficient service, fast customer service response time, and they give Vets an opportunity to learn about all of the rewards and perks honoring their serviceI highly recommend joining

I joined Veterans Advantage at the suggestion of the customer service Rep from *** *** to get the discountHaving tried to navigate through Verizon to get this I was flustered so I reached out to Veterans DiscountI had a online chat with Stacy who relayed all my info to VerizonThe next business day I got an email from Verizon telling me how to proceed and BINGO I got the discountThank You Veterans Advantage and Stacy

I joined Veteran's Advantage only for a trial period, so I am not still a memberI wanted to write a review, though, because they had one of the best customer service experiences I have dealt with in a while They answered emails promptly and immediately addressed any questions or problems I had I don't have much need for their benefits right now, but if I ever do in the future I will happily go back to Veteran's Advantage

The Veterans Advantage customer support team is outstanding and personal, in an era of robots and interminable phone trees I had gooned up my login and attempts to fix on my own made for a complex mess The Veterans Advantage customer support quickly unraveled the problem and restored my access which enabled me to plan an impending trip and take maximum advantage of the travel benefits Military veterans who plan to travel in retirement are wise to join Veterans Advantage

Tried to cancel my membershipFollowed directions per website an got nothing but minutes of advertising no humanTried second number on website it just rang until it timed outWant my membership cancelled and my credit car deleted from their records

I submitted a question through their "contact us" link and received a detailed response within 48hrsThey also sent me another email that showed that they enrolled me and had taken care of everything for me! This doesn't just say that they care, they show it!

Great work on solving my issue

Thank you for bringing MrJ*** concerns to our attention.
It is our goal at Veterans Advantage to always provide exemplary service for
our membersWe regret that this was not MrJ*** experience
">Our records indicate that on 11/26/14, Mr
*** joined our program by enrolling on ***, the web site of our
benefit partner ***PharmacyAt that time, he actively enrolled into a
continuous subscription service for his member planHe enjoyed one full year
of Veterans Advantage before he was renewed on 11/27/with the auto-renewal
order active for his account
Veterans
Advantage informs members of the terms & conditions of the program’s
subscription auto-renewal several times and in several places:
Plan selection and
enrollment
Digital *** Card
with member information, issued online immediately upon completion of
enrollment
Veterans
Advantage Terms of Service on our member Website
Frequently Asked
Questions (FAQ’s) online
Private
YOUR ACCOUNT online pages for each member.
While our auto-renew service is provided as a member
convenience, a member may choose to opt-out of continuous service at any time
in their own YOUR ACCOUNT area online A member may also call us Toll
Free at *** ***) to opt out of auto-renew or cancelOur
contact information is prominently displayed on our Homepage at *** in our
printed Member Benefits Directory, on the back of our *** Card Member ID,
and at the top of our Member Welcome Letter sent with the *** Card in
our member package by USPS to each member
According
to our records, on 10/13/15, a renewal order processing fee of $
was billed to MrJ*** member account. On 10/21/15, Mr*** renewal member packet with his new Member Benefits
Directory and his new, updated *** Card Member ID were all mailed to him
by First Class Mail One month later, on 11/27/15, Mr* *** was billed his annual renewal fee of $All fees
billed were charged to his his credit card on file in his member
account with Veterans Advantage. Mr*** made no attempt to contact
Veterans Advantage online or by toll free phone to discontinue his auto-renewal
service or cancel his member account at any time before, during, or after his
renewal processing and billing or receipt of his renewed member materials
While
we have no record of a cancel request from Mr*** prior to his complaint
to the Revdex.com, we have cancelled his member plan based on your forwarded
information We have issued a refund back to his credit card on
file of the $member plan renewal fee and his member account has now
been closed We consider this matter to be fully resolved. He
will receive no further communications or services from Veterans
Advantage
In addition, this
letter serves as notification that Mr*** Veterans
Advantage insurance benefits coverage is cancelledHe will no longer be
eligible for medical claims, or claims for loss of life, against the $55,of
member insurance, provided at no additional cost, for our active members with
OurCAREPackage coverage
We
are sorry to see Mr*** go. We wish him well and thank him for
his service in World War II.
Please let
me know, if you should need any additional information.
Respectfully yours,
Rebecca M***