Via Benefits Reviews (150)
Based on that I called Via 833 963-1234 and placed on queue for an appointment a few days later. My understanding was that they will call and after waiting over an hour after the time of the appointment I called them. They told me it was a mistake and they do not call the customer had to call them.
During that call I was assured that both my wife and I will qualify as joint account and we can either one use that account for the total sum of $4,000.00. I signed up for AARP Plan F and a few days later I received an unsigned and undated letter from Via Salt Lake, UT stating that my wife did not qualify. The same day a call from an individual from Via asked me to have my wife sign up. I asked him if he knew about the letter, does he know anything about it, he responded “No, what’s the problem so she does not qualify", after that I proceeded to find out the facts about it.
I called Alcon and they told me that Via now has total control over my health benefits.
To summarize, after over 12 hrs. of phone conversation, with Via, of which I have minute details about each conversation, I ended up not having any definitive answers and I called AARP and cancelled the Medical plan. At that time I was told that if I do cancel it I will no longer be able to get that plan F again, which was totally in contradiction with what I was told when I signed up with Via, that I can cancel and or change without any repercussions.
I am now at the point where I asked Via / Alcon to transfer my funds to another Agency and trying to get heath coverage with another Agency and just give up on the Alcon HRA.
This week I received an email fro a Mr. Barbe who told me money was returned to GE because too much time has expired. I called again and was told case was still pending.
I feel VIA made a mistake and will not admit it. I do not know what else I can do.
Hi if there was zero stars I would give that rating. We had a telephone appointment at 12:15, we were kept on hold until 1:30 at which time a person got on and just took our information. She then transferred us to an agent which put us on hold for another half hour. The second person asked us the same questions as the first person. She was of little help with our drug plan selection and then said she could not find our medicare supplemental plan which we have had since 2009. The are totally inept and you should not use this service. I am going to call my company and large a complaint. You are better off researching on your own. They said they would get back to me but so far NOTHING
The worse company to deal with. They put you off thinking you will give up and stop bothering them.
Called VIA and explained, but they wouldn't just transfer me from BC/BS but insisted I purchased new insurance through them. Ended up with Aetna! However apparently lost 3 months IBM entitlements - absolutely disgusting service!
The company that you retired from sends you all the pertinent information on what you have to satisfy in order to keep your funding, HRA. It’s not via benefits fault that you went to a different company to purchase your insurance. Your place of employment is the one responsible for setting up your requirements not via. There is a contract set up and via must comply.
Called VIA for the third time today and finally got ahold of someone that actually new what I needed. Starr Byrd knew what I needed, and told me how to get it. The woman was extremely knowledgeable, wish I could get her every time I called VIa benefits.
Even after enering new username and password. unable to enter site. Know the info is correct but the site is messed up. Unable to get reimbursements or any kind of info.
Try clearing your cookies, cache. The website is google chrome friendly. Hope that helps. I had to have a girl submit a ticket for me-once she did, I called back and the lady I spoke with had specific instructions, walked me through the phases and I was then able to get in.
I signup for new insurance coverage on Oct 20, 2019. On Dec 31, 2019 I get a call that my original sign up for my RX plan was not complete. Was this my fault? No, but I refiled again and had it go through ten days later. But on Jan 20, 2020 I get another call saying that my original filing on Oct 20 was not complete for my medical coverage. Was this my fault? NO, but I again filed another request for coverage for my medical providing insurance. But now the premium has gone up and I have no coverage until Feb 1, 2020. I only have coverage for this month under Medicare, and I am unsure about my RX plan now.
I hope no one has to go through this, it is very upsetting. Joycelyn P. Furtado
I am 76 years old, do you treat all old people like this?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My daughter and I spoke to a customer service representative and she is now authorized to speak with their department Thank you for your assistance in this matter Sincerely, [redacted]
The participant’s options were discussed in detail during the initial transition to individual coverage in At that time, the participant agreed to forfeit their individual allocation A OneExchange representative will reach out to the participant directly to review and assist
This agency is the worst I have ever delt with. I have called them 3 times for my money. I have a letter from Via Benefits that says: YOUR RECURRING PREMIUM REIMBURSEMENTS ARE SENT AFTER THE FIRST BUSINESS DAY O F EACH MONTH'. THAT IS AN OUT AND OUT LIE. Today is the 19th of January, I have called three times asking for my reimbursement, only to receive excuses. On1-16-20 I asked Steven S. to speak with a Manager and he refused, stating they had 8 days in which to "process"my money, telling me there is a difference between "processing" and "paid"., like I didn't know. I'm not interested in their WORDS or excuses. I want my money. STILL NO REIMBURSEMENT OF MY MONEY as of 1-17-2020. VERY DISGUSTING TO SAY THE LEAST. When I do receive my money it is NEVER ON THE FIRST OF THE MONTH, they post in "PROCESS" on the FIRST MONDAY OF EVERY MONTH, MAYBE could be the second Monday. Then I have to wait until the the following TUESDAY, of the next week, FOR THE REIMBURSEMENT to be posted in my account. MY credit union told me they post it as soon as they receive it, they do NOT HOLD ON TO IT. I wouldn't recommend this company to anyone. WHERE ARE THE CEO's, VP's, I'll bet they know NOTHING OF THIS LOUSY SYSTEM.
Worst agency ever. Different answer every time you call. On phone literally for hours. Was supposed to be contacted by underwriter to review new plan.. Set up time an date, no call. I followed up, was told I'd receive call within 48 hours, still no call. No corporate office phone no. to file complaint. Not sure who at State level (Ohio) thought these people were a good idea to contract with. Hope they have to use them some day.
Have repeatedly tried to login but website will not accept "ENTER CODE" square.
OneExchange is a private Medicare exchange that is contracted by a number of employers, including Motorola Solutions, to work with its retirees and their spouses and dependents in transitioning from group health care coverage to individual Medicare health plansMany of these employers have also set up a Health Reimbursement Account (HRA) for their retirees who are losing group coverage to help offset the cost of the individual Medicare plan The HRA funding issue was corrected on May 28, and we informed MrsD [redacted] of this on May 29, It also appears as though all documents have been mailed to her and she has received them We are sorry to hear of the many difficulties she has had and that we have not met her expectations We appreciate the feedback, as we are continually working on ways to improve our service
Complaint: [redacted] I am rejecting this response because:I STILL do not have the payment Sincerely, [redacted]
Towers Watson's One Exchange is private Medicare exchange that is contracted by a number of employers, including IBM, to work with its retirees and their spouses and dependents in transitioning from group health care coverage to individual Medicare health plansMany of these employers have also set up a Health Reimbursement Account (HRA) for their retirees who are losing group coverage to help offset the cost of the individual Medicare plan We were aware that Mrs [redacted] had questions concerning reimbursement of her prescription claimWe have tried several times to reach herOur Representative, Rhonda [redacted] , which is mentioned in the complaint, was finally able to reach Mrs [redacted] on June 10, She confirmed that Mrs [redacted] 's reimbursement is scheduled to be sent on June 11, Mrs [redacted] was on this call and is aware of thisWe are sorry for any inconvenience Mrs [redacted] experienced We trust this is acceptablePlease feel free to contact us should you need any further information Thank you
I have been dealing with ViaBenefits for 3 years on behalf of my mother. They have always been very helpful with explaining her benefits. Today on Jan 2 2020, I spoke to a customer service rep, Mary Garcia. She was the rudest person I have ever experienced in all my years of calling on a company. She actually hung up on me as I asked a question. She should be fired