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Via Benefits

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Via Benefits Reviews (132)

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User Reviewer14932328 time Dec 02, 2019

Complaint: [redacted] I am rejecting this response because:There has been limited effort and results on the part of Tower Watson You still have a good way to go When a claim is denied the suggestion that, “some information is missing and please reapply,” you could indicate what information is missing And minutes on hold just to be told to refile with all information does not help We are now about two and a half years behind My claims for Blue Shield insurance alone would have exhausted these funds Sincerely, [redacted]

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User Reviewer14970970 time Dec 01, 2019

Complaint: [redacted] I am rejecting this response because: First point is there is no day pay term, e.gRetiree incurs major expense December Provider bills Insurance Janor Feb.Insurance pays only small portionProvider bills patient in March or AprilPatient disputes billParties try to resolve May-June to no availHearing set for September and not resolved months later, thus no day rule in effectSecondly Onexchange has mishandle paper work and even lost the refiling in February and never contacted beneficiaryOf course they are claiming they try very hardOne thing I have learned since we employed these folks is that they are very difficult to work with and this is not what the [redacted] Retirees intendedThe purposeof Oneexchange is to process paper and reimburse retiree ASAP and always fault on the side of the retiree if there is any questions! I have been contacted by my former employer and The Board and a Representative of Oneexchange that confirms they messed this one up royally and agreed to get paymentto me as soon as the paper work is processedSo right now they have me in limbo waiting for their call Sincerely, Gary J***

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User Reviewer14945239 time Nov 28, 2019

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

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User Reviewer14506565 time Nov 27, 2019

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if they do in fact resolve it Frankly, I'll believe it when I see it Sincerely, [redacted] ***

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User Reviewer14948424 time Nov 20, 2019

Complaint: [redacted] I am rejecting this response because: What OneExchange is doing is putting the "onus" on myself to on a now yearly basis to receive reimbursement from my second company's HPA I don't know how many other individuals are affected because they hadmore than one company providing a HPA for them My dealings with Tower Watsons OneExchange has been very negative, for instead of "fixing" the software that operates to reimburse individuals they have chosen to "stonewall" and repeat their same messageover and over They certainly are capable of fixing the Payflex software, for as more and more people retire and have more than one HPA, they will either force hardship thru missed reimbursements or the backlash will affect their business! Sincerely, Alfred D***

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User Reviewer14945477 time Nov 16, 2019

We will reach out to the participant directly regarding the account status and address his concerns

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User Reviewer14747936 time Nov 13, 2019

Again, we are sorry for the inconvenience this matter has caused MrD***As stated previously, a letter was mailed to him on June 29, with detailed instructions on how to set up his reimbursementsIf he is unclear or if he has not received this letter, he should again contact us and we will be happy to assist him We are sorry we have not met his expectations and sorry for the inconvenience this matter has caused, however, we are considering this matter closed

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User luv2review4u time Nov 12, 2019

ViaBenefits is terrible. Spent over an hour with them on the phone today and they can't figure out how to get us into their website to view dental plans. Tried 4 times to log in and it keeps trying to send a text message to my home phone #, not my cellphone. Never got past this. Their phones disconnected 3 times, so we had to call back. This is pretty basic technical stuff that they can't seem to master. Very frustrating. How does this reflect on their plans they are trying to sell?

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User Reviewer14280854 time Nov 12, 2019

We will contact Mr [redacted] directly regarding his concerns

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User Reviewer14700935 time Nov 10, 2019

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The original problem appears to have been resolved, however a new issue has taken it's place I received a letter that showed the missing payments received, however, there were twelve (12) additional entries for payments processing I may NO ADDITIONAL requests for reimbursement I spoke with a supervisor at Towers Watson One Exchange & it appears that someone else's payment requests were processed on MY ACCOUNT! I was even asked about my wife's premiums (I'm single) There is now an overpayment which needs to be corrected for my account to balance I'm very concerned about someone else's reimbursements being processed into my account Sincerely, [redacted]

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User Reviewer14594234 time Nov 10, 2019

After reviewing Mr***'s account, we have verified that her funding has been reinstated back to October This is resolved

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User Reviewer14413410 time Nov 08, 2019

Case #: [redacted] Per our records this issue was resolved in November of Our records show that reimbursements were successfully received in November and December of (and ongoing)

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User Albert F. Marra time Nov 07, 2019

Very very difficult dealing with this company. I am a senior citizen, 72 years old, with a 101 year old father who is living in a facility and is enrolled with VIA and trying to help coordinate his health care and other benefits. While I am his power of attorney, I get stonewalled trying to deal with this company about his benefits. Incredible lack of caring on their part!

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User Reviewer14002803 time Nov 06, 2019

The participant’s funding allocation amount was corrected and backdated accordingly on 5/12/ The participant was contacted and made aware of resolution on 5/13/

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User Reviewer14042632 time Nov 05, 2019

As of 5/23/2017 we had not received the participants claim form. We can assist further once the claim form is received.

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User Reviewer13892117 time Nov 05, 2019

We are sorry that OneExchange did not meet your expectations and sincerely hope we will have able to assist you in a more satisfactory manner in the futureWe have reviewed Mrs [redacted] 's account and found that reimbursements are being sent as quickly as possible

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User Reviewer13950356 time Oct 31, 2019

After researching this issue, we have found that Mr [redacted] 's claims have been processed and reimbursement has been sent to Mr [redacted] We trust this resolves this issue

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User Reviewer14305195 time Oct 27, 2019

We have researched this accountThere was a delay in processing these claims however we show that these claims are have been processed and the reimbursement provided to Mr [redacted]

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User S Dir time Oct 19, 2019

Unable to log into my account. I get all through the screening and then it tells me to go to my email, copy a "code" and place it into the box.
Every time I do so, I get an error message.
Firm is of no help.
They keep telling me I have make adjustments to my computer, use a different server, or some other nonsense. NO ONE SHOULD USE THIS FIRM FOR ANYTHING.

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User Golfguy4 time Oct 17, 2019

I have have the same problem as many have had on this form. I have been trying to get reimbursement forms since June and have been told they would be coming in the mail in July, Aug, Sept and now October. This the worst company I have ever had to deal with in my life. They say they will call back and no one returns calls. These people should be fired and a new company put in play to handle claims. I had two case files started and both came back as resolved but guess with nothing has been resolved. My next call is to the insurance commissioner of Utah. This company is terrible.

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Address: po box 25184, Lehigh Valley, PA, 18002

Phone:

(844) 620-5732
6502884800
(650) 288-4800

Website: http://my.viabenefits.com/funds

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