Via Benefits

Very very difficult dealing with this company. I am a senior citizen, 72 years old, with a 101 year old father who is living in a facility and is enrolled with VIA and trying to help coordinate his health care and other benefits. While I am his power of attorney, I get stonewalled trying to deal with this company about his benefits. Incredible lack of caring on their part!

The participant’s funding allocation amount was corrected and backdated accordingly on 5/12/ The participant was contacted and made aware of resolution on 5/13/

As of 5/23/2017 we had not received the participants claim form. We can assist further once the claim form is received.

We are sorry that OneExchange did not meet your expectations and sincerely hope we will have able to assist you in a more satisfactory manner in the futureWe have reviewed Mrs [redacted] 's account and found that reimbursements are being sent as quickly as possible

After researching this issue, we have found that Mr [redacted] 's claims have been processed and reimbursement has been sent to Mr [redacted] We trust this resolves this issue

On hold for 30 minutes and then got cut off and dropped on fourth transferNO HELP and waste of time

We have researched this accountThere was a delay in processing these claims however we show that these claims are have been processed and the reimbursement provided to Mr [redacted]

Unable to log into my account. I get all through the screening and then it tells me to go to my email, copy a "code" and place it into the box.
Every time I do so, I get an error message.
Firm is of no help.
They keep telling me I have make adjustments to my computer, use a different server, or some other nonsense. NO ONE SHOULD USE THIS FIRM FOR ANYTHING.

I have have the same problem as many have had on this form. I have been trying to get reimbursement forms since June and have been told they would be coming in the mail in July, Aug, Sept and now October. This the worst company I have ever had to deal with in my life. They say they will call back and no one returns calls. These people should be fired and a new company put in play to handle claims. I had two case files started and both came back as resolved but guess with nothing has been resolved. My next call is to the insurance commissioner of Utah. This company is terrible.

This issue has been escalated to a specialized team This team has been in contact with the participant, contacting them on November 6, We will continue to keep the participant updated until resolution is reached

I submitted in October, 2019 a request for reimbursement with exactly the same 3 pages of supporting documents that I have submitted for the last 2+ years to get my monthly Medicare Supplement premium reimbursed. My claim was rejected because they said the attachments were unreadable. They were fine at my end so I resubmitted the claim the next day with the same result and reason. I resubmitted it again on the 3rd day and it was still rejected for the same reason. This time I looked at the documents on their site and was able to read them just fine. I submitted a help ticket and was told the next day that a system error caused them to not be able to read the documents but now they could read them so the claim was forwarded for review. It was rejected this time because the Proof of Coverage Letter from Blue Cross / Blue Shield didn't contain the required information including the amount of the premium. The Proof of Coverage Letter from Blue Cross / Blue Shield contained exactly the same information it has for over 2 years when my reimbursement requests were approved. Part of my documentation has always included a copy of my bank statement showing the direct debit amount taken by Blue Cross / Blue Shield for the premium. This organization is treating my HRA fund as though it was their money rather than MY RETIREMENT BENEFIT deposited by Caterpillar Inc. I spent nearly 39 years of my life with Caterpillar to accrue this benefit and VIA Benefits is treating it like its theirs.

My company switched to Via Benefits last year. Myself, as well as other co-workers sincerely hope they do not stay with them this next year. The staff is not adequately trained on their products. The DCFSA experience has been a nightmare. Money taken from my paycheck weekly was withheld for over 3 months, this is still an active issue. I don't know from paycheck to paycheck when, or if, my money will reimbursed to me.

Use of my HRI debit card for services rendered at a Hospital has to be validated by my insurance company. The fact that it was for services at a HOSPITAL isn't proof enough. This company is a joke.

VIA / One Exchange is a very poorly-run company! Dealing with their "Funding Department" is an exercise in great frustration and aggravation. I filed a claim 2 weeks ago and every time I called the "Funding Department"' it's like starting all over again: with the same questions being asked and answered (4 calls!), without any resolution of a very simple matter!
Their representatives are poorly trained, academically and technically challenged, and are inept in resolving even the most simplistic challenges.

In my opinion I am submitting a complaint against the VIA BENEFITS company. They are suppose to be advocates for IBM retirees and they are NOT. Upon calling the company for two months, no one will help me get the reimbursements started. I have paid all my three months premiums on time and Blue Cross has that recorded. The explanation was VIA Benefits can not reimburse until they receive a data base saying the money can be released. Now they have held my health account for 3 months, are they drawing interest off that money, or is Blue Cross? This process needs to be address and corrected. Anyone else feel the same way?

3/6/2019 VIA customer service is HORRIBLE. It is a struggle to get anything processed correctly. I believe VIA and Corporate doesn't care about their customers. Trying to speak to a manager or supervisor is OUT OF THE QUESTION. Unbelievable the service we get. You can call to discuss 770.974.4370 Eugene Howard/Christeen Howard

Via benefits has for nearly a year, failed to fund our RHRA account even though our former employer (we are retired), supplied all the data for them to act upon (twice). Despite repeated attempts to resolve this we are out the money we had to supply to make up the difference. Now, we are finally playing catch up but will probably lose last year's benefits compensation due to being timed out this year because they can't get their act together to fund the account. Why do they not hold themselves accountable for their error yet put a deadline date upon us which they created, and will not make an acception to allow us to be reimbursed. This is not acceptable. The benefits are our money, not theirs. They are merely the administrator. They are not administrating. By the way, my former employer's benefits office has been involved every step of the way and still Via refuses to cooperate or bend in any way. When you talk with Via, every contact has a different story. What a sorry company this is with no regard for the impact of their incompetence. None of the clerks do their job properly and as I said, there is no accountability on their part whatsoever.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Russell W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank youOn Tuesday I scanned and sent by email the required documents to the person helping meI have had no response regarding the material I sentI have set up auto deposit so was hoping I would hear about the money being deposited into my checking accountI have had no update on the situation as of this time.I wanted to let you know that a consultant from Motorola Solutions who is supposed to coordinate with Towers Watson One Exchange was copied onto the correspondenceI have also heard nothing from her, Elizabeth G***.Sincerely,Gail D***

Additional information is necessary in order approve the claim The participant was contacted on June 22,
and advised what information is needed to move forward