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Via Benefits Reviews (132)

Satisfaction rating: 
User Reviewer9022089

Complaint: [redacted]
I am rejecting this response because:RE: ID [redacted]Dear Lisa W[redacted],Thank you for contacting Towers Watson One Exchange and taking action on my behalf. Though I appreciate the company's apology, I do not yet feel they have fulfilled their obligation to me. I have received about one tenth of the reimbursement that is currently owed to me. Because I applied for my HRA in January (and should have begun receiving my information some time in March, a packet which contained reimbursement forms, so that I could not even apply for my HRA until mid-June when I received the forms and packet). By then I had paid my insurance premiums for July (April, May, June, and July), but I had to wait until I could get my bank statement to prove payment before I can send in the reimbursement forms. Since I am now owed reimbursement for four months of insurance premium payments, it is a complicated and lengthy process to apply for the rest of what I am owed. As a result, I will not be able to complete all the forms and the process required within the seven days you require for my response. Considering my past experience, I feel assured that this matter will not be resolved within that time. Therefore, I will contact you again after my paperwork is completed and the reimbursement delivered to me. My complaint will then be resolved to my satisfaction.Sincerely,Gail D[redacted]
Sincerely,
Gail D[redacted]

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User Reviewer9016782

UI";
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA;
mso-bidi-font-weight:bold">This issue has been assigned to a specialized team
that will remain in contact directly with the participant until resolution is
reached.  This team reached out and spoke
with the participant on 4/28/17

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Satisfaction rating: 
User Reviewer8979617

After researching this issue, we have found that Mr. [redacted]'s claims have been processed and reimbursement has been sent to Mr. [redacted]. We trust this resolves this issue.

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User Reviewer9137461

The participant provided us with an updated address on
11/22/2016.  This update was provided
after the reimbursement was mailed to the previous address.  I do not have record of multiple reissues and
mailings.  We are reissuing the
reimbursement and mailing to the address we were...

provided on 11/22/2016.

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Satisfaction rating: 
User Reviewer9075546

Mr. [redacted] was reimbursed for March premiums on 4/22/2016.  We consider this matter resolved.

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User Reviewer8966775

OneExchange is a
private Medicare exchange that is contracted by a number of employers,
including General Dynamics and GE, to work with its retirees and their
spouses and dependents in transitioning from group health care coverage to
individual Medicare health plans. Many of these...

employers have also set up a
Health Reimbursement Account (HRA) for their retirees who are losing group
coverage to help offset the cost of the individual Medicare plan.
 
We are sorry for the
inconvenience this matter has caused Mr. D[redacted]. 
A letter was mailed to him on June 29, 2015 with detailed instructions
on how to set up his reimbursements.  If
he is unclear, he should again contact us and we will be happy to assist him.

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Satisfaction rating: 
User Reviewer8977890

We are sorry that OneExchange did not meet your expectations and sincerely hope we will have able to assist you in a more satisfactory manner in the future. We have reviewed Mrs. [redacted]'s account and found that reimbursements are being sent as quickly as possible.

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Satisfaction rating: 
User Reviewer8982017

The participant’s funding allocation amount was corrected and backdated accordingly on 5/12/2016.  The participant was contacted and made aware of resolution on 5/13/2016.

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User Reviewer8997074

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if they do in fact resolve it.
  Frankly, I'll believe it when I see it.
Sincerely,
[redacted]

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Satisfaction rating: 
User Reviewer8967244

OneExchange is certainly NOT discriminating
Mr. J[redacted]. We very much want to assist him in getting his claims paid.  Regardless of the size of the claim, there is
certain documentation required. As stated previously, On August 3, 2015, a representative from OneExchange
contacted Mr. J[redacted] to discuss his claims. In order for his claims to be
paid, we needed additional information. Our representative told him
specifically what he needed to submit (3 documents). Our representative also
told Mr. J[redacted] we can get his claim paid this week if he can provide the
documentation that was discussed. Mr. J[redacted] felt that was an inconvenience
and told our representative he did not want to send us anything else.
Again, we will gladly process the claims
provided Mr. J[redacted] submits the documentation needed.
We are considering this matter closed
at this time.

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Satisfaction rating: 
User Reviewer9086959

We will reach out the participant directly to assist with reimbursement account needs.  We will contact them within 1-3 business days.

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Satisfaction rating: 
User Reviewer8961523

Complaint: [redacted]
I am rejecting this response because:
THEY HAVE NOT YET CONTACTED ME NOR REFUNDED MY MONEY. SO, NO, I AM NOT YET SATISFIED.
Sincerely,
[redacted]

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Satisfaction rating: 
User Reviewer9086870

Complaint: [redacted]
I am rejecting this response because:I STILL do not have the payment. 
Sincerely,
[redacted]

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User Reviewer8972590

We show that the customer is now being reimbursed on
expenses after the correct documents were provided with the claims. Our records
show that the original claims were denied because there was no itemized notice
or billing statement included with the claim as indicated in our claim
instructions.

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User Reviewer9105764

OneExchange is a private Medicare exchange that is contracted by a number of employers, including DuPont, to work with its retirees and their spouses and dependents in transitioning from group health care coverage to individual Medicare health plans. Many of these employers have also set up a...

Health Reimbursement Account (HRA) for their retirees who are losing group coverage to help offset the cost of the individual Medicare plan.  OneExchange is aware of this matter and is currently working diligently to resolve.            We apologize for the inconvenience this matter has caused Mr. W[redacted] and assure you that we are doing all that we can to ensure this matter is   resolved.

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Satisfaction rating: 
User Reviewer8960907

Complaint: [redacted]
I am rejecting this response because:
This issue has not been resolved as of yet, they are still working on this. now they are sending us out a packet in 4-6 weeks. I will get back to you if & when resolved. this is going on 8 mos now Aug 1.
Sincerely,
[redacted]

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Satisfaction rating: 
User Reviewer9090510

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My daughter and I spoke to a customer service representative and she is now authorized to speak with their department.  Thank you for your assistance in this matter.
Sincerely,
[redacted]

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Satisfaction rating: 
User Reviewer8983364

As of 5/23/2017 we had not received the participants claim form.  We can assist further once the claim form is received.

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Satisfaction rating: 
User Reviewer9024130

The issue has been identified and we are working towards
resolution.  The participant will be
notified upon resolution.

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Satisfaction rating: 
User Reviewer8972055

Please accept my apology for the delayed reply.  At this time the participant’s eligibility has not been
confirmed.  Without confirmation of the
participant’s eligibility, we do not have funds to process reimbursement
requests.  We will continue our efforts
to obtain the necessary...

information and will follow up with the participant
directly.

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Address: po box 25184, Lehigh Valley, PA, 18002

Phone:

(844) 620-5732
6502884800
(650) 288-4800

Website: http://my.viabenefits.com/funds

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