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Virus Eraser

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Virus Eraser Reviews (101)

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me On July 15th, I received a credit to my card in the amount of $from Virus Eraser and am satisfied with the amount This complaint can be closed now.Thank you, [redacted]

I am rejecting this response because: Affiliate partners in promoting your product by using a bait and switch tactic to sell your product should be a concern to youIf you notice on the contract that he supposedly signed, the name of the broker is not listed, only "Virus Eraser" is listedIn the contract it list's [redacted] ***" as the affiliate company as well as the consumer in the contractThis in my estimation is an effort to hide their identity or to make virus eraser solely responsibleRegardless, the contract should be null and void as it does not state all parties clearly and their roles in the contractThe consumer is the only name listed other than "Virus Eraser"If it is an affiliate that is selling your product, they should be listed as wellPlease see attached copy

Hi,This is in reference to the complaint # [redacted] .First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of her money per the desired settlementThe refund was processed from our end on June 2nd, we apologize for the long delay which happened due to some technical issueBut by now the customer must have receive her money back to the same account she used while purchasing the planJust in case there is a problem/concern, she can reach us at [redacted] We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser

I want to thank Manan and deepak for their wonderful service

Hi,This is in reference to the complaint # [redacted] .We would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with itWe are Antivirus Software company for Windows and Mac with Tech Support Services for consumersWe also work with resellers / affiliates to process our salesIt could be possible that when the customer called she reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customerIf the customer needs any assistance she can reach us on [redacted] and we will be glad to assistThank you.Regards,Team Virus Eraser

We are not a scam! Weare a bona fide software company for windows and the mac ( [redacted] )We have resellers and partners that work with Virus Eraser Incand help our customers with tech support This customer signed a digital signature for the services rendered at the price that he or she accepted for tech support not just software!! this was a bundle We have refunded this customer their full amount of their charge as we do with any customer This needs to be removedfrom this recored Regards, [redacted] ,CEO & [redacted] CFO

Hi,This is in reference to the complaint # [redacted] .First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of her money per the desired settlementWe have proceeded with the same and refunded the money, the amount would reflect within 5-business daysWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser

Regarding complaint ID [redacted] , I want to report that Virus Erase has credited a $refund to my credit card, as they stated they would do; however, I question the method they used to get me to purchase their product I computer was hijacked by someone, and I was not able to close it out or turn it off, even by unplugging from power source ( it is a laptop)until I called the phone # shown at the bottom of the screen, at which time I was connected to Virus Erase This seems to me a questionable way to do business, and virus Erase should investigate how this could happen in a reputable business As for me, I am satisfied with the results of my report to the Revdex.comThank You, [redacted]

I am rejecting this response because: I did receive a call upon removal of Virus Eraser on Nov 11, from [redacted] There was no conversation re the purpose of the call as I was upset by the apparent scam by Virus Eraser and expressed displeasure and hung up and placed a call block and terminated my visa through my bank I am not seeking any compensation other than to draw attention to their questionable business practices

Hi,This is in reference to the case # 11436383.Virus Eraser Antivirus Software itself is a security software and only one security program could run properly on a computer, else it would make the computer run very slowAfter confirmation from the customer Virus Eraser Software was offered to her and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs per customers request, the refund was processed from our sideHere is a reference number for the refund : [redacted] , the customer should have received the amount of $by nowIn case of any issue kindly contact us and we will be glad to assist her further with it.Thank you.Regards,Team Virus Eraser

Very Good services

Excellent support and service

I am rejecting this response because: I wish to keep the case open until the credit card company has settled on the disputeI wish to clarify that virus-eraser (or one of its affiliates) made unsolicited contact with my motherShe did not reach out to anyone regarding a computer virus

The service I received was excellent

I appreciate all the insightful and difficult work done todayI thank Deepak for his patience and determination to get at my problem
I would highly recommend you

I am rejecting this response because: I contacted my bank on 6/20/16, they have no record or any pending transactions of the 6/02/refund from virus eraser I still have not received the refundThank you

the service was good the tech help was excellent, very knowledgable

Hi,This is in reference to the complaint #***.First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software
was offered to the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed.Our sincere apologies for the inconvenience caused to you, we would like to inform you that the account is very oldHence we would able to offer you a partial refund of $which can sent via check to your mailing addressWould request you to confirm the same and we will start the process from our end.Thank you.Regards,Team Virus Eraser

very excellent service indeed

I am rejecting this response because: If and when I see a credit on my credit card from this company, I will reconsider. However, I did not contact this company first...my computer was hijacked; There was a sudden blue screen and a written and audio message that my computer was hacked or had a virus and that I should call the phone number listed immediately. This message was given constantly and urgently. When I called the number and asked how they knew my computer was hacked, they said windows defender notified them. They supposedly loaded Virus eraser on my computer, but when I checked this morning, only a trial version was installed and the "key" I was given to register did not work. All of this leads me to believe that I was scammed...what else is there to believe?
*** * ***

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Description: Computers Hardware, Software & Services

Address: 1523 Portola St, Davis, California, United States, 95616

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