Vision Marketing Int

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. Sent: Monday, February 13, 2017 10:23 AM... Subject: Complaint # [redacted] However since this time this company has now charged my checking account an additional $19.99. I did not authorize this payment and nor was this the agreement. I received my product and a representative called me and expressed his apologies. However after this is when they charged my account the additional $19.99. Which then caused my account to be overdrawn and produced bank fees. I am now reporting my debit card lost so I can get a new number so this company cannot do this again. But I need my money refunded as well as the $28.00 bank fee. Please help me with this matter. Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Have spoken with Bruce on 1/4/and he is sending a replacement tumbler I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The company sent the item after being contacted by the Revdex.com

Good Day, Your membership has been cancelled and I have submitted your refundsThank you for accepting my call and personal phone number should you need any other assistance, please feel free to callAmyVision Marketing

We are doing best to catch up and and respond to all calls but no matter the hours we put in cannot keep up through holiday seasonWe have shipped items with USPS tracking which was be emailed to youApologies again for the delay

Good Morning,I am glad I am better able to understand your needsYour bank is correct in that the refund should attach to your account, not the cardYes, please let me know if it is not received by you so that we can issue a check

I have resonded directly to the client emailWe have had several delays in receiving the goods and *** is currently behind in bringing our order in so we can get shipped out.Cause-Central

Phone message and email were sent with updated information as well as clarification on direct phone line for any additional information

I understand and have forwarded tracking and will follow up with you once received to ensure you are happy with your items.Apologies again on the delay of the mug

spoke directly to customer to resolve issue

Hi ***Your mug has shippedI apologize for the delayThe mugs went way bigger than we prepared for and we tried to do our best with communications to all. I will forward you your tracking to your emailI am sorry we are not in a position to refund and give a free mug for a few days
delayI do see you have another order for other itemsDo you want these shipped? If so I will get shipped today.I apologize again for the frustration we really have tried our best and am sure you will love the mug. ***

left message with client as to updated status of the shipment as well as emailed

*** I just emailed you your tracking numberWe thought the emails explained all and sent each week and I apologize we got behindI appreciate your support, you will love the mug,This went way bigger than we thought and no matter how hard we tried we could not keep up even with extra
peopleWe are shipping out many orders and everyone will have over next short time period. Tracking sent to your email. ***

message has been left for client to ensure satisfactory resolution

spoke to *** and resolved his issues as per his request

spoke to client and gave updated shipment information on purchase

Revdex.com:
This letter is to inform you that Vision Marketing Int - Cause Central has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/17/and assigned ID
Regards,

We have been behind in shipping and are doing best to get caught upItem was shipped with tracking and an email sent with tracking informationSorry for delay

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Revdex.com:
This letter is to inform you that Vision Marketing Int has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/31/and assigned ID ***
Regards,