Vision Marketing Int

Order placed yesterday and request processed today, not sure how this is a Revdex.com issue? Apologies if you had to leave a message, we do our best to respond within 25 hours. Email confirmation sent to you, order cancelled and deleted

We apologize that we are running behind shipping ordersd, There are hundereds of people posting pictures of mugs and how awesome they are.We ran into some issues and are now dealing to do all we can to ship the orders onut. We have tried to keep updated with emails and have extra staff helping out.I...

have emailed customer as well.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Have left a message with customer to final resolution to dispute. Left message on daytime number

Revdex.com:
AAfter contacting the business to a [redacted] he stated that he would send me my items on Thursday to which I replied Thursday the19th of January along with an email about tracking information. It is the end of...

business day on January the 19th with no said conformation. Please advise on what I should do to resolve this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

spoke to customer 01/26 and updated status of order

Spoke to client and resolved ito his satisfaction

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
This business has a history of lost addresses and names in fields filled out [redacted] by computer.  Check remarks.  Won't order from them again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I still have not received a tracking number, shipping details or my product 3 days after your response.
Regards,

Have sent an email to client that tracking information for her order will be provided. Cause-Central

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  I haven't had any direct email contact with this company since the 21st. of Nov.  when I was told my products were ready for shipping. So in my opinion everything you have been told is a lie. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: Have spoken with Bruce on 1/4/17 and he is sending a replacement tumbler. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

information on mug status Left a message with client to updated

Hi Arnold, I apologize for the delay. We are trying to keep up with calls and emails. I have sent you an email in regards to your order. Cause-Central

We are sorry we are behind in shipping and are doing best to catch up. Your order was shipped previously with [redacted] tracking and you should have received an email, The other charge was the handle ordered that also shipped. Apologies again on delay.

spoke to client on staus of order and resolved

Revdex.com:
This letter is to inform you that Vision Marketing Int has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/29/2017 and assigned ID [redacted]
Regards,

Spoke to [redacted] a few minutes ago. His order is shipping by Monday.Emails went out explaining delays. I will update him with tracking on his order MondayBruce

Customer was given refunds for February, March and April recurring charge of $19.97. Also be advised her flag order was shipped out to her April 10, 2017. Her membership status for the [redacted] that had been originally agreed upon by her is cancelled as well.