Dear [redacted] After reviewing your request further I see that you are requesting Telemarketing calls to stop I have placed [redacted] on the Do Not Call List [redacted] if you receive any other calls which you should not, my direct phone number is [redacted] Sincerely, [redacted] ***
I'm sorry this has been your experience with Vista EnergyWe appreciate your feedback regarding your recent experience and want to assure you that we take these types of concerns very seriously Please feel free to contact Customer Service @ 888-508- I see that your cancellation was placed at your request on, 10/13/by [redacted] the customer service representative you spoke with on 10/13/ I see that she requested the marketer to contact you directly about your enrollment with Vista Energy Confirmation of your cancellation is [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I'm really disappointed with how your company has handled this situationLast I spoke with someone on the phone at Vista they informed me that my account was current and that a check for over $would be dispersedI received nothingI made this clear in my original complaint that this is what I was told and obviously Vista didn't take the time to read my email or make any real attempt to make the situation rightAt this point if Vista refuses to acknowledge any wrong doing I will have no choice but to report them to Consumer AffairsAnd please don't copy and paste your apologies and word them in a way as "sorry you feel this way"Might as well say "i'm sorry you're sorry"Take the time to proofread your responses too, your response didn't even form complete sentences, this just suggests even more that your company doesn't careTake responsibility for your actions Regards, Adam Tellier
Dear [redacted] , thank you for bringing your concern to Vista Energy Marketing's attention We apologize for any inconvenience you may have experienced On 9/8/when you contacted Vista Energy's Call Center, at your request on 9/8/Vista Energy Marketing placed a stop enrollment Please let us know if Vista Energy Marketing can give you any further assistance, don't hesitate to contact us @ 1-888-508- Thank you for contacting Vista Energy
Dear Sir, thank you for bringing your concerns to Vista Energy Marketing's attention Again, we apologize for any inconvenience this has caused you Vista Energy Marketing sincerely apologizes for any inconvenience or misunderstanding Vista Energy Marketing strives to deliver the best Customer Service, affordable prices and natural gas products to our customers, Vista will take this feedback to improve on customers’ gas purchasing experience Thank you for your feedback
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Please submit your response via this link therefore there is no misunderstanding of your decisionRegards,
We never intended to be customer of Vista Energy The rep came door to door and asked to see our [redacted] Bill to make a comparison for us, and the next thing we knew, we had been signed up (without consent) Our gas bills doubled I called to cancel The first time, the recording hung up on me When I finally spoke with someone, they tried to talk me into another, better deal but told me that they wouldn't credit me for the crazy charges already on my account I told them I just wanted to cancel, and they told me it would take up to days I then told them that I wanted the better deal for those days, and they said it was too late Absolute swindlers, and we never wanted the service in the first place!
Roman # Thank you for contacting Vista Energy with your concern and outrageWe are sorry to hear that this has been your experience, please accept our apology for this misunderstanding Vista Energy Marketing is not affiliated with PG&E and is not a scam We are a natural gas supplier that offers affordable gas to customers who has the right to choose Please see PG&E's Website: http://www.pge.com/en/myhome/saveenergymoney/energychoice/coregasaggregation/cor...⇄ Vista Energy takes these types of complaints very seriously and that representative has been terminated Vista Energy has zero tolerance for this type of behavior you have describedPlease contact Vista Energy's customer department @ 888-508-for further assistance
Thank you so much for contacting us with your concernWe are sorry to hear that this has been your experience, a stop and block enrollment has been submitted Please contact Vista Energy's customer service department if you need further assistance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your very acceptable action on this complaint I am quite pleased with the resolution and praise the Revdex.com for excellent handling of my caseConsider it resolved and closed Thanks again, Sincerel;y, [redacted]
Vista Energy is in the business of criminal activity; specifically, elder abuseI have recently taken over the responsibility of paying my parents' bills, as they are elderly and do not speak EnglishAfter careful review of their [redacted] statement, I realized the amount due was much higher than it should beI noticed a charge from Vista on the last page and called [redacted] to inquireThe [redacted] representative informed me that Vista is a third-party companyMy parents were paying Vista to use their gas and paying [redacted] to use their pipes to receive the gasThe [redacted] rep explained Vista's business practice: they show up, tell you they're with the energy company, ask to see your bill, record your account number, get your autograph, and effectively sign you up for their serviceMost individuals would be able to deny this serviceHowever, when you're elderly, you don't understand much English, and someone from the energy shows up and tells you to sign something - you do itAfter some calculation and confirmation from ***, my parents have been paying more than double what they would have had Vista's sales representative not preyed on my vulnerable parentsThe Vista rep I spoke with (Chris) over the phone refused to assist me until I asked him if he was aware that this was, in fact, elder abuseHis tone immediately changed, he offered a "promotional rate" for the next three months, and then finally agreed to cancel my parents' contract with themAfter informing me that Vista had been taking advantage of them since How any company is still in business with these tactics is beyond meStay away from themCall the policeWarn your elderly and/or non-English speaking relatives and friendsTake legal action
Vista Energy has contacted PG&E to return your account to PG&E as soon as possible. I am not showing any balance at this time ** *** but I certainly apologize
for any inconvenience this has caused you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
My original demands have still not even been addressedAll they are doing is trying to stall so it will get droppedThey are making a joke of this entire process, and I'm starting to agree
Regards,
*** ***
Thank you for your feedback. Vista Energy Marketing sincerely apologizes for any inconvenience or misunderstanding. Upon the
customer's request the account was submitted for cancellation. Vista Energy has no intention of reporting *** *** to the credit bureaus. Vista will take this feedback to improve on customers’ gas purchasing experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Vista has requested more information.
I was visited by the rep Gualberto *** **On 1/18/at approx6pm PST.
You may very well be a legitimate business, and operating within the laws of deregulationBut, this is a form of deceitful customer harvesting that was purposefully misrepresentedYes, I would have been paying less per therm but, was not explained, is that when you added in the per day fee and amount per therm used from Vista, PLUS all the fees to *** to delivery it, it would have cost more than the highest amount I've ever paid for gas from *** while having a variable rate.
Regards,*** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, I have already spoke to them once and we could not resolve this problem......I told them I never approved this service at *** *** *** ** *** ** it is a rental property of mine there is a elderly couple there that can NOT! make decisions on my billing so what they did was illegal!
"line-height:115%,sans-serif
letter-spacing:.2pt>Vista Energy would like to
apologize for the experience you had with the representative on yesterdayHere at Vista Energy we always expect the
best from our people. Vista Energy has zero tolerance for this type of behavior you described to the Revdex.com and Vista's Customer Service on Tuesday 9/22/ We appreciate you bringing
this to our attention and we want to let you know we’re looking into this matter
further so we can make sure it doesn’t happen again. Unfortunately for that individual, yesterday was his last day marketing for Vista Energy.
Again, thank you for bring this to our attention
Dear Sir, I am willing to work with you Please contact *** again @ *** *** let me know that she did speak with you and would like to resolve your concern So please call us
*** *** *** I am so sorry that you had to take the time to contact the Revdex.com. Of course I will honor the fixed rate for one year. This was an error please accept our apology
This system error will be fixed this morning. I see you spoke with Vista Energy on
4/27/for the fixed rate
Dear [redacted] After reviewing your request further I see that you are requesting Telemarketing calls to stop I have placed [redacted] on the Do Not Call List [redacted] if you receive any other calls which you should not, my direct phone number is [redacted] Sincerely, [redacted] ***
I'm sorry this has been your experience with Vista EnergyWe appreciate your feedback regarding your recent experience and want to assure you that we take these types of concerns very seriously Please feel free to contact Customer Service @ 888-508- I see that your cancellation was placed at your request on, 10/13/by [redacted] the customer service representative you spoke with on 10/13/ I see that she requested the marketer to contact you directly about your enrollment with Vista Energy Confirmation of your cancellation is [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I'm really disappointed with how your company has handled this situationLast I spoke with someone on the phone at Vista they informed me that my account was current and that a check for over $would be dispersedI received nothingI made this clear in my original complaint that this is what I was told and obviously Vista didn't take the time to read my email or make any real attempt to make the situation rightAt this point if Vista refuses to acknowledge any wrong doing I will have no choice but to report them to Consumer AffairsAnd please don't copy and paste your apologies and word them in a way as "sorry you feel this way"Might as well say "i'm sorry you're sorry"Take the time to proofread your responses too, your response didn't even form complete sentences, this just suggests even more that your company doesn't careTake responsibility for your actions Regards, Adam Tellier
Dear [redacted] , thank you for bringing your concern to Vista Energy Marketing's attention We apologize for any inconvenience you may have experienced On 9/8/when you contacted Vista Energy's Call Center, at your request on 9/8/Vista Energy Marketing placed a stop enrollment Please let us know if Vista Energy Marketing can give you any further assistance, don't hesitate to contact us @ 1-888-508- Thank you for contacting Vista Energy
Dear Sir, thank you for bringing your concerns to Vista Energy Marketing's attention Again, we apologize for any inconvenience this has caused you Vista Energy Marketing sincerely apologizes for any inconvenience or misunderstanding Vista Energy Marketing strives to deliver the best Customer Service, affordable prices and natural gas products to our customers, Vista will take this feedback to improve on customers’ gas purchasing experience Thank you for your feedback
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Please submit your response via this link therefore there is no misunderstanding of your decisionRegards,
We never intended to be customer of Vista Energy The rep came door to door and asked to see our [redacted] Bill to make a comparison for us, and the next thing we knew, we had been signed up (without consent) Our gas bills doubled I called to cancel The first time, the recording hung up on me When I finally spoke with someone, they tried to talk me into another, better deal but told me that they wouldn't credit me for the crazy charges already on my account I told them I just wanted to cancel, and they told me it would take up to days I then told them that I wanted the better deal for those days, and they said it was too late Absolute swindlers, and we never wanted the service in the first place!
Roman # Thank you for contacting Vista Energy with your concern and outrageWe are sorry to hear that this has been your experience, please accept our apology for this misunderstanding Vista Energy Marketing is not affiliated with PG&E and is not a scam We are a natural gas supplier that offers affordable gas to customers who has the right to choose Please see PG&E's Website: http://www.pge.com/en/myhome/saveenergymoney/energychoice/coregasaggregation/cor...⇄ Vista Energy takes these types of complaints very seriously and that representative has been terminated Vista Energy has zero tolerance for this type of behavior you have describedPlease contact Vista Energy's customer department @ 888-508-for further assistance
Thank you so much for contacting us with your concernWe are sorry to hear that this has been your experience, a stop and block enrollment has been submitted Please contact Vista Energy's customer service department if you need further assistance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your very acceptable action on this complaint I am quite pleased with the resolution and praise the Revdex.com for excellent handling of my caseConsider it resolved and closed Thanks again, Sincerel;y, [redacted]
Vista Energy is in the business of criminal activity; specifically, elder abuseI have recently taken over the responsibility of paying my parents' bills, as they are elderly and do not speak EnglishAfter careful review of their [redacted] statement, I realized the amount due was much higher than it should beI noticed a charge from Vista on the last page and called [redacted] to inquireThe [redacted] representative informed me that Vista is a third-party companyMy parents were paying Vista to use their gas and paying [redacted] to use their pipes to receive the gasThe [redacted] rep explained Vista's business practice: they show up, tell you they're with the energy company, ask to see your bill, record your account number, get your autograph, and effectively sign you up for their serviceMost individuals would be able to deny this serviceHowever, when you're elderly, you don't understand much English, and someone from the energy shows up and tells you to sign something - you do itAfter some calculation and confirmation from ***, my parents have been paying more than double what they would have had Vista's sales representative not preyed on my vulnerable parentsThe Vista rep I spoke with (Chris) over the phone refused to assist me until I asked him if he was aware that this was, in fact, elder abuseHis tone immediately changed, he offered a "promotional rate" for the next three months, and then finally agreed to cancel my parents' contract with themAfter informing me that Vista had been taking advantage of them since How any company is still in business with these tactics is beyond meStay away from themCall the policeWarn your elderly and/or non-English speaking relatives and friendsTake legal action
[redacted] please contact customer service @ 888-508-so that we may answer any questions you have and ask for [redacted] ,
Vista Energy has contacted PG&E to return your account to PG&E as soon as possible. I am not showing any balance at this time ** *** but I certainly apologize
for any inconvenience this has caused you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
My original demands have still not even been addressedAll they are doing is trying to stall so it will get droppedThey are making a joke of this entire process, and I'm starting to agree
Regards,
*** ***
Thank you for your feedback. Vista Energy Marketing sincerely apologizes for any inconvenience or misunderstanding. Upon the
customer's request the account was submitted for cancellation. Vista Energy has no intention of reporting *** *** to the credit bureaus. Vista will take this feedback to improve on customers’ gas purchasing experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Vista has requested more information.
I was visited by the rep Gualberto *** **On 1/18/at approx6pm PST.
You may very well be a legitimate business, and operating within the laws of deregulationBut, this is a form of deceitful customer harvesting that was purposefully misrepresentedYes, I would have been paying less per therm but, was not explained, is that when you added in the per day fee and amount per therm used from Vista, PLUS all the fees to *** to delivery it, it would have cost more than the highest amount I've ever paid for gas from *** while having a variable rate.
Regards,*** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, I have already spoke to them once and we could not resolve this problem......I told them I never approved this service at *** *** *** ** *** ** it is a rental property of mine there is a elderly couple there that can NOT! make decisions on my billing so what they did was illegal!
"line-height:115%,sans-serif
letter-spacing:.2pt>Vista Energy would like to
apologize for the experience you had with the representative on yesterdayHere at Vista Energy we always expect the
best from our people. Vista Energy has zero tolerance for this type of behavior you described to the Revdex.com and Vista's Customer Service on Tuesday 9/22/ We appreciate you bringing
this to our attention and we want to let you know we’re looking into this matter
further so we can make sure it doesn’t happen again. Unfortunately for that individual, yesterday was his last day marketing for Vista Energy.
Again, thank you for bring this to our attention
Dear Sir, I am willing to work with you Please contact *** again @ *** *** let me know that she did speak with you and would like to resolve your concern So please call us
*** *** *** I am so sorry that you had to take the time to contact the Revdex.com. Of course I will honor the fixed rate for one year. This was an error please accept our apology
This system error will be fixed this morning. I see you spoke with Vista Energy on
4/27/for the fixed rate