[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Dear [redacted] After reviewing your request further. I see that you are requesting Telemarketing calls to stop. I have placed [redacted] on the Do Not Call List. [redacted] if you receive any other calls which you should not, my direct phone number is [redacted].
Sincerely, [redacted].
We never intended to be customer of Vista Energy. The rep came door to door and asked to see our [redacted] Bill to make a comparison for us, and the next thing we knew, we had been signed up (without consent). Our gas bills doubled. I called to cancel. The first time, the recording hung up on me. When I finally spoke with someone, they tried to talk me into another, better deal but told me that they wouldn't credit me for the crazy charges already on my account. I told them I just wanted to cancel, and they told me it would take up to 45 days. I then told them that I wanted the better deal for those 45 days, and they said it was too late. Absolute swindlers, and we never wanted the service in the first place!
Thank you for contacting [redacted] I am not showing that you are a [redacted]...
anymore per your request, but owe a past due balance. We apologize for any inconvenience and can assure you that [redacted] is not a scam as you stated. But as you requested, I will stop the collection calls to you. Please contact [redacted] and ask for [redacted] to try and resolve your concern.
Routinely charge me for gas I did not use. Even though my bill clearly states my usage, they charge me for a lot more. On a side note, there prices are way higher than [redacted] no matter what they say. This company is a bad idea to get involved with.
Thank you for notifying Vista Energy of your concerns.
We strive to provide you with the best possible service, and when you feel that
it failed to meet your expectations, it’s important for us to...
know. You have not been double charge, you selected to participate in the choice program. No double charges took place it was explained to you during the enrollment period that you would continue to pay your delivery charges to [redacted] and the commodity which is the actual gas to Vista Energy , prior to enrolling with Vista Energy Marketing you were paying both delivery and gas to [redacted] as you will again and per the customer's request the account was cancelled and sent back to [redacted]. Vista Energy's customer service department received a call to cancel on the selection 1/6/2015 and the cancellation was submitted and your account was sent to back [redacted]. Vista Energy Marketing is in [redacted]'s choice program. This gives the customers the right to choose a supplier of natural gas that fits their need. Vista Energy billed only for the gas and [redacted] billed for the delivery of that gas and reading your meter. Thank you for considering Vista Energy Marketing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
AS I SAID WHAT HAPPENED IS VISTA ENERGY PUT MY NAME AND MY ADDRESS IN THE GAS PROVIDING. ALL WHAT HAPPENED NOT MY PROBLEM HOW VISTA ENERGY CHARGED ME ANY THING WITH OUT LETTING ME KNOW. I HAVE NOT AGREED TO THE TERM AND CONDITION SO [redacted] CHARGED ME DIFFERENT AMOUNT BECAUSE VISTA ENERGY PUT MY UNDER THEIR COMPANY. THIS MEAN VISTA ENERGY DID AN ILLEGAL THING BY TAKING OVER MY ACCOUNT FROM [redacted]. I WANT MY MONEY BACK CHARGE PEOPLE HAS TO BE UNDER THEIR KNOWN OF THE CHARGES OR I THINK VISTA ENERGY NOT AWARE OF ANY OF THE UNITED STATE LAWS.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you for your very acceptable action on this complaint I am quite pleased with the resolution and praise the Revdex.com for excellent handling of my case.
Consider it resolved and closed.
Thanks again, Sincerel;y, [redacted]
Roman";
color:#222222;mso-ansi-language:EN">Thank you for contacting Vista Energy with your
concern and outrage. We are sorry to hear that this has been your experience, please accept our apology for this misunderstanding.
Vista Energy Marketing is not affiliated
with PG&E and is not a scam. We are a natural gas supplier that offers affordable gas to customers who has the right to choose . Please see PG&E's Website: http://www.pge.com/en/myhome/saveenergymoney/energychoice/coregasaggregation/cor...⇄ />
Vista Energy takes these
types of complaints very seriously and that representative has been terminated. Vista Energy has zero tolerance for this type of behavior you have described. Please contact Vista Energy's customer department @ 888-508-4782 for further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The response did not provide any info in answer to my complaint.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you for contacting Vista Energy, I see that you spoke with Vista Energy's customer service department on 1/25/2016 @12:29. A cancellation was submitted at your request with a confirmation [redacted]. Vista Energy's customer service rep explained it would take one billing cycle and [redacted] would...
return to [redacted]. Please contact customer service @ [redacted] if we can further assist you.
I am sorry that your are upset at your choice in choosing Vista Energy. On 4/7/2016 we received a call from Mr. Bosch requesting a cancellation after ex girlfriend who stated she was authorized to signed up the account with Vista Energy. A cancellation was submitted at the customer's request and...
with an email confirmation. Please make all payments to [redacted] for further assistance please contact customer service [redacted]
Please contact Vista Energy to further assist you with your concern @ [redacted]. We want to look at your concern further please Contact Customer service and ask for Mario.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Dear [redacted] After reviewing your request further. I see that you are requesting Telemarketing calls to stop. I have placed [redacted] on the Do Not Call List. [redacted] if you receive any other calls which you should not, my direct phone number is [redacted].
Sincerely, [redacted].
We never intended to be customer of Vista Energy. The rep came door to door and asked to see our [redacted] Bill to make a comparison for us, and the next thing we knew, we had been signed up (without consent). Our gas bills doubled. I called to cancel. The first time, the recording hung up on me. When I finally spoke with someone, they tried to talk me into another, better deal but told me that they wouldn't credit me for the crazy charges already on my account. I told them I just wanted to cancel, and they told me it would take up to 45 days. I then told them that I wanted the better deal for those 45 days, and they said it was too late. Absolute swindlers, and we never wanted the service in the first place!
Thank you for contacting [redacted] I am not showing that you are a [redacted]...
anymore per your request, but owe a past due balance. We apologize for any inconvenience and can assure you that [redacted] is not a scam as you stated. But as you requested, I will stop the collection calls to you. Please contact [redacted] and ask for [redacted] to try and resolve your concern.
Routinely charge me for gas I did not use. Even though my bill clearly states my usage, they charge me for a lot more. On a side note, there prices are way higher than [redacted] no matter what they say. This company is a bad idea to get involved with.
Thank you for notifying Vista Energy of your concerns.
We strive to provide you with the best possible service, and when you feel that
it failed to meet your expectations, it’s important for us to...
know. You have not been double charge, you selected to participate in the choice program. No double charges took place it was explained to you during the enrollment period that you would continue to pay your delivery charges to [redacted] and the commodity which is the actual gas to Vista Energy , prior to enrolling with Vista Energy Marketing you were paying both delivery and gas to [redacted] as you will again and per the customer's request the account was cancelled and sent back to [redacted]. Vista Energy's customer service department received a call to cancel on the selection 1/6/2015 and the cancellation was submitted and your account was sent to back [redacted]. Vista Energy Marketing is in [redacted]'s choice program. This gives the customers the right to choose a supplier of natural gas that fits their need. Vista Energy billed only for the gas and [redacted] billed for the delivery of that gas and reading your meter. Thank you for considering Vista Energy Marketing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
AS I SAID WHAT HAPPENED IS VISTA ENERGY PUT MY NAME AND MY ADDRESS IN THE GAS PROVIDING. ALL WHAT HAPPENED NOT MY PROBLEM HOW VISTA ENERGY CHARGED ME ANY THING WITH OUT LETTING ME KNOW. I HAVE NOT AGREED TO THE TERM AND CONDITION SO [redacted] CHARGED ME DIFFERENT AMOUNT BECAUSE VISTA ENERGY PUT MY UNDER THEIR COMPANY. THIS MEAN VISTA ENERGY DID AN ILLEGAL THING BY TAKING OVER MY ACCOUNT FROM [redacted]. I WANT MY MONEY BACK CHARGE PEOPLE HAS TO BE UNDER THEIR KNOWN OF THE CHARGES OR I THINK VISTA ENERGY NOT AWARE OF ANY OF THE UNITED STATE LAWS.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you for your very acceptable action on this complaint I am quite pleased with the resolution and praise the Revdex.com for excellent handling of my case.
Consider it resolved and closed.
Thanks again, Sincerel;y, [redacted]
Roman";
color:#222222;mso-ansi-language:EN">Thank you for contacting Vista Energy with your
concern and outrage. We are sorry to hear that this has been your experience, please accept our apology for this misunderstanding.
Vista Energy Marketing is not affiliated
with PG&E and is not a scam. We are a natural gas supplier that offers affordable gas to customers who has the right to choose . Please see PG&E's Website: http://www.pge.com/en/myhome/saveenergymoney/energychoice/coregasaggregation/cor...⇄ /> Vista Energy takes these
types of complaints very seriously and that representative has been terminated. Vista Energy has zero tolerance for this type of behavior you have described. Please contact Vista Energy's customer department @ 888-508-4782 for further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The response did not provide any info in answer to my complaint.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you for contacting Vista Energy, I see that you spoke with Vista Energy's customer service department on 1/25/2016 @12:29. A cancellation was submitted at your request with a confirmation [redacted]. Vista Energy's customer service rep explained it would take one billing cycle and [redacted] would...
return to [redacted]. Please contact customer service @ [redacted] if we can further assist you.
I am sorry that your are upset at your choice in choosing Vista Energy. On 4/7/2016 we received a call from Mr. Bosch requesting a cancellation after ex girlfriend who stated she was authorized to signed up the account with Vista Energy. A cancellation was submitted at the customer's request and...
with an email confirmation. Please make all payments to [redacted] for further assistance please contact customer service [redacted]
Please contact Vista Energy to further assist you with your concern @ [redacted]. We want to look at your concern further please Contact Customer service and ask for Mario.