sorry to hear that this has been
your experience. We at Vista Energy
Marketing would like the opportunity to review your account in depth in an
effort to resolve the issue described.
Additionally, please be advised that Vista
Energy is not a scam. We are a legitimate company that has been in business for
many years. A message was left for you from the manager to try and resolve your concern today. PGE was emailed about the balance on the account and also the director of the marketer has been contacted about your concern. I see that Mario has offer to rerate your invoices and send an adjustment to PGE. A manager will try and contact you again to resolve your concern. You have been placed on all channels of Vista Energy's do not call or contact list.
Thank you for contacting Vista Energy. I have notified [redacted] that you have requested to remain on [redacted] bundled services, please let me know if you need anything further.
Thank you for contacting Vista Energy, please be advised that Vista Energy is not a scam and would like to assist you with your concern. Please contact Vista Energy's Customer Service Department so that we may further assist you @ 888-508-4782. With the information that was given in the complaint...
I am unable to pull up any information. Please contact us as soon as possible.
Thank you for contacting Vista Energy[redacted] I see on 2/21/2016 @ 10:26 a.m. you signed a delegation form for your selection in the 2016 early bird enrollment with Vista Energy. I don't know how you can say your where tricked, when you read the email and signed the delegation form. the...
delegation form you signed has been removed. Vista Energy is not in the business of tricking people. Please contact [redacted] [redacted] if I can assist you further.
Thank you for contacting Vista Energy with your concern. I have stopped the calls at your request. Please contact Vista Energy for suitable payment arrangements for the gas you used @ [redacted] Also Vista Energy would like to speak with you in order to resolve your concern. Thank you for...
I'm sorry this has been your experience with Vista Energy. We appreciate your feedback regarding your recent experience and want to assure you that we take these types of concerns very seriously. You will remain with PG&E at your request because we have zero tolerance for this type of behavior...
you have described. Please feel free to contact Vista Energy’s Customer Service at [redacted] with further details if needed, but I contact the Marketer’s Manager and remove the agent that went by your home on 4/7/2016. The agent should have had a [redacted] shirt and bag, correct?
Reviewer, thank you for contacting Vista Energy On 9/8/2015 when you contacting Vista Energy a cancellation was submitted at your request. Please contact Vista Energy's customer service department if you need further assistance. Kind Regards, Vista Energy
Thank you for contacting Vista Energy. Vista Energy received your email to cancel on 4/26/2016 a cancellation was submitted @ your request. I see your account returned to [redacted] on or about 5/17/2016. I am sorry to hear that this has been your experience. I have contacted the...
Thank you for contacting [redacted]. I have stopped the collection calls for the time being, but there is an outstanding balance that needs to be paid. Please contact [redacted] to resolve you concern.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I'm really disappointed with how your company has handled this situation. Last I spoke with someone on the phone at Vista they informed me that my account was current and that a check for over $40 would be dispersed. I received nothing. I made this clear in my original complaint that this is what I was told and obviously Vista didn't take the time to read my email or make any real attempt to make the situation right. At this point if Vista refuses to acknowledge any wrong doing I will have no choice but to report them to Consumer Affairs.
And please don't copy and paste your apologies and word them in a way as "sorry you feel this way". Might as well say "i'm sorry you're sorry". Take the time to proofread your responses too, your response didn't even form complete sentences, this just suggests even more that your company doesn't care. Take responsibility for your actions.
Regards,
Adam Tellier
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
On Friday January 30. 2015 business was contacted by Mr. [redacted] and son the representative refused to come to a reasonable agreement with Mr. [redacted] regarding the discrepancy in what he was promised by their salesman and what actually occured, therefore Mr. [redacted] is requesting the account be closed effective the date he contacted the [redacted] which was Jan. 16, 2015 and that he not receive any more bills, he will pay the statement he received but refuses to pay anything else.
Regards,
The product that you signed up for was based on your September usage. The Free month of gas check would has been approximately $15.00. I am sending you $50.00. Please contact customer service to further assistance you @ [redacted].
Thank you for notifying Vista Energy of your concerns.
We strive to provide you with the best possible service, and when you feel that
it fails to meet your expectations, it’s important for us to know. We regret any inconvenience or frustration that
you may have experienced. On 3/18/2014 a call was received from Mr. [redacted] to cancel services with Vista Energy the account was submitted for cancellation on 3/18/2014 and the customer service rep. stated to Mr. [redacted] it would take PG&E 15 to 45 days to get the account back to PG&E. Mr. [redacted] requested the free month of gas check and the request was submitted on 3/18/25014.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I spoke with my parents and they both said they did not authorize the account to be transferred to Vista Energy. I would like a copy of the contract or a copy of the transcript that authorized the account to be transferred to Vista Energy.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
they still are not giving me back the $25.22 that I had to pay to [redacted] to keep my bill in good standing. they cannot take a supposive 3 year approval (which I still do not remember and doesn't match my phone #) and all of a sudden decide to charge me THREE YEARS LATER. I am a disabled person on a very limited budget, $25.22 may not seem like a lot but it is my gas money so I can go to my physical therapy treatments. this is a corporation that obviously thinks they can do what they want to anybody. if they give me a credit on my [redacted] bill for $25.22 I will be satisfied. Regards
Thank you for contacting Vista Energy. I am sorry you were not happy with your choice in suppliers'. You chose Vista Energy as your natural gas supplier for a fixed rate with no termination fee and after you received a collection call for non payment a Revdex.com complaint was filed. [redacted]...
[redacted] so that we may further assist you or make your payment to [redacted] directly.
Thank you for contacting Vista Energy about your collection concerns. I see on 9/15/2015 you stated that you would make you payment to PGE when speaking to the collection department. Please contact Vista Energy's customer service department so that we may further assist you @...
###-###-####. Also, I have stopped collections calls until further notice.
Dear [redacted], thank you for bringing your concern to Vista Energy Marketing's attention. We apologize for any inconvenience you may have experienced. On 9/8/2014 when you...
contacted Vista Energy's Call Center, at your request on 9/8/2014 Vista Energy Marketing placed a stop enrollment. Please let us know if Vista Energy Marketing can give you any further assistance, don't hesitate to contact us @ 1-888-508-4782. Thank you for contacting Vista Energy.
We appreciate you bringing this to our attention and we want to let you know we’re investigating the matter further. After further investigation I see that you choose a fixed product with...
a Early Termination Fee because Vista Energy values it's relationship with our customers. The Early Termination Fee will be waived per your request. Please don't hesitate to contact our Customer Service Center @ [redacted].
We are...
sorry to hear that this has been
your experience. We at Vista Energy
Marketing would like the opportunity to review your account in depth in an
effort to resolve the issue described.
Additionally, please be advised that Vista
Energy is not a scam. We are a legitimate company that has been in business for
many years. A message was left for you from the manager to try and resolve your concern today. PGE was emailed about the balance on the account and also the director of the marketer has been contacted about your concern. I see that Mario has offer to rerate your invoices and send an adjustment to PGE. A manager will try and contact you again to resolve your concern. You have been placed on all channels of Vista Energy's do not call or contact list.
Thank you for contacting Vista Energy. I have notified [redacted] that you have requested to remain on [redacted] bundled services, please let me know if you need anything further.
Thank you for contacting Vista Energy, please be advised that Vista Energy is not a scam and would like to assist you with your concern. Please contact Vista Energy's Customer Service Department so that we may further assist you @ 888-508-4782. With the information that was given in the complaint...
I am unable to pull up any information. Please contact us as soon as possible.
Thank you for contacting Vista Energy[redacted] I see on 2/21/2016 @ 10:26 a.m. you signed a delegation form for your selection in the 2016 early bird enrollment with Vista Energy. I don't know how you can say your where tricked, when you read the email and signed the delegation form. the...
delegation form you signed has been removed. Vista Energy is not in the business of tricking people. Please contact [redacted] [redacted] if I can assist you further.
Thank you for contacting Vista Energy with your concern. I have stopped the calls at your request. Please contact Vista Energy for suitable payment arrangements for the gas you used @ [redacted] Also Vista Energy would like to speak with you in order to resolve your concern. Thank you for...
contacting Vista Energy
I'm sorry this has been your experience with Vista Energy. We appreciate your feedback regarding your recent experience and want to assure you that we take these types of concerns very seriously. You will remain with PG&E at your request because we have zero tolerance for this type of behavior...
you have described. Please feel free to contact Vista Energy’s Customer Service at [redacted] with further details if needed, but I contact the Marketer’s Manager and remove the agent that went by your home on 4/7/2016. The agent should have had a [redacted] shirt and bag, correct?
Reviewer, thank you for contacting Vista Energy On 9/8/2015 when you contacting Vista Energy a cancellation was submitted at your request. Please contact Vista Energy's customer service department if you need further assistance. Kind Regards, Vista Energy
Thank you for contacting Vista Energy. Vista Energy received your email to cancel on 4/26/2016 a cancellation was submitted @ your request. I see your account returned to [redacted] on or about 5/17/2016. I am sorry to hear that this has been your experience. I have contacted the...
Marketing Manager concerning your request.
Thank you for contacting [redacted]. I have stopped the collection calls for the time being, but there is an outstanding balance that needs to be paid. Please contact [redacted] to resolve you concern.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I'm really disappointed with how your company has handled this situation. Last I spoke with someone on the phone at Vista they informed me that my account was current and that a check for over $40 would be dispersed. I received nothing. I made this clear in my original complaint that this is what I was told and obviously Vista didn't take the time to read my email or make any real attempt to make the situation right. At this point if Vista refuses to acknowledge any wrong doing I will have no choice but to report them to Consumer Affairs.
And please don't copy and paste your apologies and word them in a way as "sorry you feel this way". Might as well say "i'm sorry you're sorry". Take the time to proofread your responses too, your response didn't even form complete sentences, this just suggests even more that your company doesn't care. Take responsibility for your actions.
Regards,
Adam Tellier
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
On Friday January 30. 2015 business was contacted by Mr. [redacted] and son the representative refused to come to a reasonable agreement with Mr. [redacted] regarding the discrepancy in what he was promised by their salesman and what actually occured, therefore Mr. [redacted] is requesting the account be closed effective the date he contacted the [redacted] which was Jan. 16, 2015 and that he not receive any more bills, he will pay the statement he received but refuses to pay anything else.
Regards,
Thank you for contacting Vista Energy, I have placed a hold on collection calls and mailed open invoices you requested.
The product that you signed up for was based on your September usage. The Free month of gas check would has been approximately $15.00. I am sending you $50.00. Please contact customer service to further assistance you @ [redacted].
Thank you for notifying Vista Energy of your concerns.
We strive to provide you with the best possible service, and when you feel that
it fails to meet your expectations, it’s important for us to know. We regret any inconvenience or frustration that
you may have experienced. On 3/18/2014 a call was received from Mr. [redacted] to cancel services with Vista Energy the account was submitted for cancellation on 3/18/2014 and the customer service rep. stated to Mr. [redacted] it would take PG&E 15 to 45 days to get the account back to PG&E. Mr. [redacted] requested the free month of gas check and the request was submitted on 3/18/25014.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I spoke with my parents and they both said they did not authorize the account to be transferred to Vista Energy. I would like a copy of the contract or a copy of the transcript that authorized the account to be transferred to Vista Energy.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
they still are not giving me back the $25.22 that I had to pay to [redacted] to keep my bill in good standing. they cannot take a supposive 3 year approval (which I still do not remember and doesn't match my phone #) and all of a sudden decide to charge me THREE YEARS LATER. I am a disabled person on a very limited budget, $25.22 may not seem like a lot but it is my gas money so I can go to my physical therapy treatments. this is a corporation that obviously thinks they can do what they want to anybody. if they give me a credit on my [redacted] bill for $25.22 I will be satisfied. Regards
Thank you for contacting Vista Energy. I am sorry you were not happy with your choice in suppliers'. You chose Vista Energy as your natural gas supplier for a fixed rate with no termination fee and after you received a collection call for non payment a Revdex.com complaint was filed. [redacted]...
[redacted] so that we may further assist you or make your payment to [redacted] directly.
Thank you for contacting Vista Energy about your collection concerns. I see on 9/15/2015 you stated that you would make you payment to PGE when speaking to the collection department. Please contact Vista Energy's customer service department so that we may further assist you @...
###-###-####. Also, I have stopped collections calls until further notice.
Dear [redacted], thank you for bringing your concern to Vista Energy Marketing's attention. We apologize for any inconvenience you may have experienced. On 9/8/2014 when you...
contacted Vista Energy's Call Center, at your request on 9/8/2014 Vista Energy Marketing placed a stop enrollment. Please let us know if Vista Energy Marketing can give you any further assistance, don't hesitate to contact us @ 1-888-508-4782. Thank you for contacting Vista Energy.
We appreciate you bringing this to our attention and we want to let you know we’re investigating the matter further. After further investigation I see that you choose a fixed product with...
a Early Termination Fee because Vista Energy values it's relationship with our customers. The Early Termination Fee will be waived per your request. Please don't hesitate to contact our Customer Service Center @ [redacted].