Vista Energy would like to apologize for the experience you’ve had with the representative, we always expect the best from our people and have high standards and policies to respect and care for customersWe believe in earning the business of customers and take your concern very seriously
Vista
Energy is definitely not a scamWe’re a natural gas provider that’s been in business for many years and serve over one hundred thousand customers from coast to coastWe're dedicated to being good members of the California community
We appreciate you bringing this to our attention and we want to let you know we’re looking into the matter further so we can make sure it doesn’t happen againIf you can send us the time, date, and location of your experience, we would really appreciate itWe also want to do our best to rectify this situationPlease email us directly at Vista Energy Marketing
Thank you
@vistaenergymarketing.com>
My satisfactory level is 0%. My monthly gas bill was about $9/ month. The lady from their marketing just told me that they are offering gas for 99 cents. Now I got the bill and I figured that it is not the 99 cents/ therms but 99 cents/day. Additionally PGE also deduct the bill. So now its total of around $40. I am really unhappy. I requested for cancellation through email. Because their customer service not even available on weekends when I actually need them.
Very bad experience
"line-height:107%,sans-serif>I'm
sorry this has been your experience with Vista EnergyWe appreciate your
feedback regarding your recent experience and want to assure you that we take
these types of concerns very seriously Please feel free to contact
Customer Service @ 888-508-4782. I see
that your cancellation was placed at your request on, 10/13/by [redacted] the
customer service representative you spoke with on 10/13/2015. I see that she requested the marketer to
contact you directly about your enrollment with Vista Energy Confirmation of your cancellation is [redacted]
Thank you for contacting Vista Energy,[redacted] when you signed up for Vista Energy, you signed up for a fixed rate per therm. I am sorry it did not work out for you. On 8/21/2015 you contacted Vista Energy and a cancellation was submitted on your behalf. No payment has...
been received since you started service back in March. Please make your payments to [redacted] You will return to [redacted] within 15 to 45 days of your cancellation.Thank you for contacting Vista Energy.
Dear [redacted] thank you for bringing your concerns to Vista Energy Marketing's...
attention. Per your request your account was returned to [redacted] to supply your natural gas back in February 2014 and the last payment made on your supplier charges was back in January 2014. I show you have a remaining balance of $339.37 which should be paid to [redacted]. Again, thank you for contacting Vista Energy Marketing.
Thank you for contacting Vista Energy,
I have submitted your cancellation per your request to cancel Vista Energy, it will take [redacted] 15 to 45 days to return your account to [redacted]. Confirmation of cancellation is #[redacted]. Also, I have waived the Early Termination...
fee pertaining to the fixed product you signed up for.
Please let me know if you have any questions or concerns by contacting Vista Energy's customer service department @ 888-508-4782.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Called your [redacted] as you requested to call [redacted] and hung up after I was placed on hold for over 7 minutes, how late is [redacted] available (Pacific time)?
Regards,
Thank you for contacting Vista Energy Marketing, a independent Natural Gas Supplier and a participator in the PGE Choice Program. You will remain with [redacted] , on 2/16/2015 a block enrollment was submitted. I got verification from [redacted] on 3/9/2015 that your gas supplier will continue with PG&E. Please contact Vista Energy Marketing' s customer service department @ 888-508-4782 so that we could further assist you. You are not a customer of Vista Energy. Please know that I did try to assist you.
Thank you for contacting Vista Energy Marketing. I've looked for you information in our system and unable to locate. Can you please provide me with the phone number you are writing about. All collections calls from Vista Energy Marketing come from one phone number [redacted]....
The limit of collection calls per day are 2 calls. Please contact [redacted] @ [redacted] to resolve your concern. Again thank you for contacting Vista Energy Marketing.
Thank you for contacting Vista Energy. I see that a cancellation was submitted on 4/7/2015 at your request. The cancellation has been resubmitted today. I am so sorry for any inconvenience, an email has been submitted to the utility to expedite your request. Thank you...
I was tricked into believing my gas rates would be lower than [redacted] and it seemed they were for awhile. I did not realize that after a year they change the rates and you have to call and get rhe initial fixed rate back. I was astonished when my bill jumped to almost $500 and when I inquired about it I find out vista is charging me double and I am stuck with them for another billing cycle...don't use them!
After further review on 10/16/2015 @ 5:55 p.m. a [redacted] enrolled with Vista Energy. [redacted] we have you on the [redacted] enrolling the account. Please make your payment to [redacted] Thank you for considering Vista Energy.
Thank you for contacting Vista Energy, per your request the account has been submitted for cancellation. Please let me know if I can do anything further.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Please submit your response via this link therefore there is no misunderstanding of your decision. Regards,
Thank you for contacting Vista Energy,Vista Energy is not a Scam, you signed up for Vista Energy as your natural gas supplier. Vista Energy is in [redacted] choice program. I have placed a block for no calls. Thank you for contacting Vista Energy.
Thank you for notifying Vista Energy of your concerns. We
strive to provide you with the best possible service, and when you feel that it
fails to meet your expectations, it’s important for us to know. We regret any inconvenience or frustration that
you may have...
experienced. Dear Customer, Your cancellation request has been placed. Confirmation code [redacted]. Thank you for considering Vista Energy Marketing and have a great day
Vista Energy is in the business of criminal activity; specifically, elder abuse.
I have recently taken over the responsibility of paying my parents' bills, as they are elderly and do not speak English. After careful review of their [redacted] statement, I realized the amount due was much higher than it should be. I noticed a charge from Vista on the last page and called [redacted] to inquire.
The [redacted] representative informed me that Vista is a third-party company. My parents were paying Vista to use their gas and paying [redacted] to use their pipes to receive the gas. The [redacted] rep explained Vista's business practice: they show up, tell you they're with the energy company, ask to see your bill, record your account number, get your autograph, and effectively sign you up for their service. Most individuals would be able to deny this service. However, when you're elderly, you don't understand much English, and someone from the energy shows up and tells you to sign something - you do it.
After some calculation and confirmation from [redacted], my parents have been paying more than double what they would have had Vista's sales representative not preyed on my vulnerable parents. The Vista rep I spoke with (Chris) over the phone refused to assist me until I asked him if he was aware that this was, in fact, elder abuse. His tone immediately changed, he offered a "promotional rate" for the next three months, and then finally agreed to cancel my parents' contract with them... After informing me that Vista had been taking advantage of them since 2012.
How any company is still in business with these tactics is beyond me. Stay away from them. Call the police. Warn your elderly and/or non-English speaking relatives and friends. Take legal action.
[redacted] is here from 10 a.m. to 6 p.m. central standard time. Please call today [redacted] or email Call Center CallCenter@[redacted]energymarketing.com We are here and [redacted] would like to address your concern. Please contact Customer Service as soon possible.
Thank you for contacting Vista Energy. I am sorry to hear that this was your experience. Please accept my apology. I will have the marketer contact you. Your account was cancelled at your request on 7/29/2016.
Vista Energy would like to apologize for the experience you’ve had with the representative, we always expect the best from our people and have high standards and policies to respect and care for customersWe believe in earning the business of customers and take your concern very seriously
Vista
Energy is definitely not a scamWe’re a natural gas provider that’s been in business for many years and serve over one hundred thousand customers from coast to coastWe're dedicated to being good members of the California community
We appreciate you bringing this to our attention and we want to let you know we’re looking into the matter further so we can make sure it doesn’t happen againIf you can send us the time, date, and location of your experience, we would really appreciate itWe also want to do our best to rectify this situationPlease email us directly at Vista Energy Marketing
Thank you
@vistaenergymarketing.com>
My satisfactory level is 0%. My monthly gas bill was about $9/ month. The lady from their marketing just told me that they are offering gas for 99 cents. Now I got the bill and I figured that it is not the 99 cents/ therms but 99 cents/day. Additionally PGE also deduct the bill. So now its total of around $40. I am really unhappy. I requested for cancellation through email. Because their customer service not even available on weekends when I actually need them.
Very bad experience
"line-height:107%,sans-serif>I'm
sorry this has been your experience with Vista EnergyWe appreciate your
feedback regarding your recent experience and want to assure you that we take
these types of concerns very seriously Please feel free to contact
Customer Service @ 888-508-4782. I see
that your cancellation was placed at your request on, 10/13/by [redacted] the
customer service representative you spoke with on 10/13/2015. I see that she requested the marketer to
contact you directly about your enrollment with Vista Energy Confirmation of your cancellation is [redacted]
Thank you for contacting Vista Energy,[redacted] when you signed up for Vista Energy, you signed up for a fixed rate per therm. I am sorry it did not work out for you. On 8/21/2015 you contacted Vista Energy and a cancellation was submitted on your behalf. No payment has...
been received since you started service back in March. Please make your payments to [redacted] You will return to [redacted] within 15 to 45 days of your cancellation.Thank you for contacting Vista Energy.
Dear [redacted] thank you for bringing your concerns to Vista Energy Marketing's...
attention. Per your request your account was returned to [redacted] to supply your natural gas back in February 2014 and the last payment made on your supplier charges was back in January 2014. I show you have a remaining balance of $339.37 which should be paid to [redacted]. Again, thank you for contacting Vista Energy Marketing.
Thank you for contacting Vista Energy,
I have submitted your cancellation per your request to cancel Vista Energy, it will take [redacted] 15 to 45 days to return your account to [redacted]. Confirmation of cancellation is #[redacted]. Also, I have waived the Early Termination...
fee pertaining to the fixed product you signed up for.
Please let me know if you have any questions or concerns by contacting Vista Energy's customer service department @ 888-508-4782.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Called your [redacted] as you requested to call [redacted] and hung up after I was placed on hold for over 7 minutes, how late is [redacted] available (Pacific time)?
Regards,
Thank you for contacting Vista Energy Marketing, a independent Natural Gas Supplier and a participator in the PGE Choice Program. You will remain with [redacted] , on 2/16/2015 a block enrollment was submitted. I got verification from [redacted] on 3/9/2015 that your gas supplier will continue with PG&E. Please contact Vista Energy Marketing' s customer service department @ 888-508-4782 so that we could further assist you. You are not a customer of Vista Energy. Please know that I did try to assist you.
Thank you for contacting Vista Energy Marketing. I've looked for you information in our system and unable to locate. Can you please provide me with the phone number you are writing about. All collections calls from Vista Energy Marketing come from one phone number [redacted]....
The limit of collection calls per day are 2 calls. Please contact [redacted] @ [redacted] to resolve your concern. Again thank you for contacting Vista Energy Marketing.
Thank you for contacting Vista Energy. I see that a cancellation was submitted on 4/7/2015 at your request. The cancellation has been resubmitted today. I am so sorry for any inconvenience, an email has been submitted to the utility to expedite your request. Thank you...
for contacting Vista Energy.
I was tricked into believing my gas rates would be lower than [redacted] and it seemed they were for awhile. I did not realize that after a year they change the rates and you have to call and get rhe initial fixed rate back. I was astonished when my bill jumped to almost $500 and when I inquired about it I find out vista is charging me double and I am stuck with them for another billing cycle...don't use them!
After further review on 10/16/2015 @ 5:55 p.m. a [redacted] enrolled with Vista Energy. [redacted] we have you on the [redacted] enrolling the account. Please make your payment to [redacted] Thank you for considering Vista Energy.
Thank you for contacting Vista Energy, per your request the account has been submitted for cancellation. Please let me know if I can do anything further.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Please submit your response via this link therefore there is no misunderstanding of your decision. Regards,
Thank you for contacting Vista Energy,Vista Energy is not a Scam, you signed up for Vista Energy as your natural gas supplier. Vista Energy is in [redacted] choice program. I have placed a block for no calls. Thank you for contacting Vista Energy.
Thank you for notifying Vista Energy of your concerns. We
strive to provide you with the best possible service, and when you feel that it
fails to meet your expectations, it’s important for us to know. We regret any inconvenience or frustration that
you may have...
experienced. Dear Customer, Your cancellation request has been placed. Confirmation code [redacted]. Thank you for considering Vista Energy Marketing and have a great day
Vista Energy is in the business of criminal activity; specifically, elder abuse.
I have recently taken over the responsibility of paying my parents' bills, as they are elderly and do not speak English. After careful review of their [redacted] statement, I realized the amount due was much higher than it should be. I noticed a charge from Vista on the last page and called [redacted] to inquire.
The [redacted] representative informed me that Vista is a third-party company. My parents were paying Vista to use their gas and paying [redacted] to use their pipes to receive the gas. The [redacted] rep explained Vista's business practice: they show up, tell you they're with the energy company, ask to see your bill, record your account number, get your autograph, and effectively sign you up for their service. Most individuals would be able to deny this service. However, when you're elderly, you don't understand much English, and someone from the energy shows up and tells you to sign something - you do it.
After some calculation and confirmation from [redacted], my parents have been paying more than double what they would have had Vista's sales representative not preyed on my vulnerable parents. The Vista rep I spoke with (Chris) over the phone refused to assist me until I asked him if he was aware that this was, in fact, elder abuse. His tone immediately changed, he offered a "promotional rate" for the next three months, and then finally agreed to cancel my parents' contract with them... After informing me that Vista had been taking advantage of them since 2012.
How any company is still in business with these tactics is beyond me. Stay away from them. Call the police. Warn your elderly and/or non-English speaking relatives and friends. Take legal action.
[redacted] is here from 10 a.m. to 6 p.m. central standard time. Please call today [redacted] or email Call Center CallCenter@[redacted]energymarketing.com We are here and [redacted] would like to address your concern. Please contact Customer Service as soon possible.
I will submit pending resolution in writing. I am hoping we can resolve you concern as soon as possible.
Thank you for contacting Vista Energy. I am sorry to hear that this was your experience. Please accept my apology. I will have the marketer contact you. Your account was cancelled at your request on 7/29/2016.