On 2/23/*** *** signed up for Vista Energy via TPV*** *** signed up with Vista Energy for a fixed rateDear Reviewer
Vista Energy Marketing has affordable products for our valued customers and we at Vista Energy Marketing apologize to you for your concerns, and we regret any
inconvenience or frustration that your experience and your enrollment has caused youYou have a right to choose and when the choice you make is inconvenient you have the right to return to the utility which you haveThe proper department was notified of your concerns and also if you have a balance that needs to be paid Feel free to contact Vista Energy Marketing @ *** am -pm central standard time Mon-Fri
I just had one of the sales people come top my door It looked like my bill would be cut in half I called *** (my gas/electric company) and found out that after the delivery and other charges I would be paying a lot more from Vista, $a therm more Beware when dealing with them and check everything! If it looks too good to be true it probably is!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I always pay my bills I plan on paying that one also However, I have had not correspondence from the company since I signed up with them except letter I also talked to them on the phone trying to cancel service after I realized their rates were so high, and that was three months ago According to *** the canellation is still in the works and in the mean time, my bill continues to increase I feel like I am being overcharged and we are on a fixed income, so it is really throwing off our budget I didnt get any response from them regarding the fact that I was not happy with their rates, and the fact remains they never delivered on what they promised So to blame me because the bill is not paid yet is pretty low It seems like they just want to stick people with their company promising lower rates, and then make it hard to get out of it It is funny that they got all my info when they came to my door, and were really friendly then But since then I got one letter from them, which dosent explain how I am supposed to pay, and never one Email or phone call
Regards,
*** *** *** *** **
I live in central California and some how Vista Energy got my gas service switched to them without my permissionI had ***Here a few months ago they started harassing me about my bill being past due even though I have made and kept my arrangements with ***They have gone so far as to impersonate *** because I won't answer or return their callsI have made a complaint with *** and wanted them to take Vista energy off my bill and was told they cant untill July of this yearThis company is as crooked as they come
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that they will not honor their original offer, however I will accept this half way deal as it is somewhat of a resolution which is better than the zero that customer service originally offeredThank you
We are
sorry to hear that this has been
your experience. We at Vista Energy
Marketing have taken the opportunity to review your account in depth in an
effort to resolve the issue described The early termination fee you described was waived, when you contacting Vista Energy to cancel on 12/15/ I am showing that a cancellation was submitted and your are cancelled in our system
Please let me know if you have further questions by contacting Vista Energy's customer service department @ ***
Thank you for contacting Vista Energy with your concern
We are sorry to
hear that this has been your experience, please accept our apologyI am sending the $to your location Ms*** Please give it 7-days to make it your address.
Please contact Vista Energy's customer service department so that we may further assist you
Thank you for contacting Vista Energy Marketing. Per your request on 6/16/your account was cancelled and returned to ***. The balance remaining for months of gas used is $please make your payment to ***. Thank you for contacting Vista Energy Marketing
Thank you for
contacting Vista Energy. I am not showing that you are a Vista Energy Customer. I have notified the call center to remove your phone number. We apologize for any inconvenience. Please contact Vista Energy Marketing @ *** with any questions are concerns, again thank you for your feedback
Thank you for your
feedback. Vista Energy Marketing
sincerely apologizes for any inconvenience or misunderstanding the customer may have had *** ** ***
signed up with Vista Energy on March *** Vista Energy has supplied gas to the customer during that period of time, until a call was placed to customer service on 12/**/by *** ** *** to discontinue service with Vista Energy and upon the customer's request on 12/**/ a cancellation was submitted The customer service agent advice the customer that it would take to days for PG&E to go out and read the meter and there would be a final bill The final bill was that should be paid to PG&E *** ** *** was explained that she received only one bill from PG& E with delivery of gas from PG&E and the actual supplied gas from Vista Energy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for notifying Vista Energy of your concerns. We contacted you today to resolve any issue you may have had and you indicated not to contact you anymore. Please Notify Vista Energy if there is anything we can do to assist you. We regret any inconvenience or frustration that you may have experienced.
Thank you again for bringing these matters to our attention
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
From: *** *** ***
Sent: Wednesday, April *** 12:AM
To: ***
Subject: Re: Vista Energy Marketing, L.P. ***
By no means has this matter Ben resolved I would
like you to contact me A.S.A.PI have tryed to contact you but I have got no
response back I also have found all my papers from the first day I got scammed
into this vista ***
Rates were much higher! I called and asked why,they said you have to call regularly to ask for current rate specialscancelled! Rates with *** were easily $less per month!
This Company does not provide the services you sign up for! I had a person come to my door and GUARANTEE me that if I signed up, I would save between 10-12% on my *** billI asked him SEVERAL times about the savings and each time he guaranteed me there would be...THAT IS A LIE! My bill has gone up by $YOU WILL NOT SAVE ANYTHING! YOU WILL BE PAYING MORE MONEY! This is a scam and I DO NOT want other consumers to get taken advantage of the way that I haveThere is also a $cancellation fee which is completely ridiculous if they are increasing my bill instead of "claiming" that I am going to save 10-12%I am saving absolutely NOTHING! I urge everyone to stay away from VISTA ENERGY!
Dear *** ** *** we are very sorry that this has been your experience with our services at Vista Energy Marketing. We will be more than happy to waive the Early Termination Fee and per your request your account has been cancelled, within to days PG&E will be your
supplier. Please feel free to customer Vista Energy Marketing @ ###-###-#### or email us @ ***
Thank you Mrs*** for considering Vista Energy Marketing
Thank you for notifying Vista Energy of your concernsI have placed you and your phone numbers on the Do Not Call LIst, it is important for us to know when you have any concerns. We regret any inconvenience or frustration
that you may have experienced I have
contacted the Marketer and again thank you for contacting Vista Energy Marketing
A representative from what I now know is Vista Energy came into my home impersonating a *** employeeThey were wearing a *** shirt and indicated that they worked for PG&E and that they just needed to check on some thingsThey asked for our *** cr and next thing we knew, we were suddenly signed up to receive natural gas from Vista EnergyThey lied, impersonated a *** employee, and completely misled us
On 2/23/*** *** signed up for Vista Energy via TPV*** *** signed up with Vista Energy for a fixed rateDear Reviewer
Vista Energy Marketing has affordable products for our valued customers and we at Vista Energy Marketing apologize to you for your concerns, and we regret any
inconvenience or frustration that your experience and your enrollment has caused youYou have a right to choose and when the choice you make is inconvenient you have the right to return to the utility which you haveThe proper department was notified of your concerns and also if you have a balance that needs to be paid Feel free to contact Vista Energy Marketing @ *** am -pm central standard time Mon-Fri
I just had one of the sales people come top my door It looked like my bill would be cut in half I called *** (my gas/electric company) and found out that after the delivery and other charges I would be paying a lot more from Vista, $a therm more Beware when dealing with them and check everything! If it looks too good to be true it probably is!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I always pay my bills I plan on paying that one also However, I have had not correspondence from the company since I signed up with them except letter I also talked to them on the phone trying to cancel service after I realized their rates were so high, and that was three months ago According to *** the canellation is still in the works and in the mean time, my bill continues to increase I feel like I am being overcharged and we are on a fixed income, so it is really throwing off our budget I didnt get any response from them regarding the fact that I was not happy with their rates, and the fact remains they never delivered on what they promised So to blame me because the bill is not paid yet is pretty low It seems like they just want to stick people with their company promising lower rates, and then make it hard to get out of it It is funny that they got all my info when they came to my door, and were really friendly then But since then I got one letter from them, which dosent explain how I am supposed to pay, and never one Email or phone call
Regards,
*** *** *** *** **
I live in central California and some how Vista Energy got my gas service switched to them without my permissionI had ***Here a few months ago they started harassing me about my bill being past due even though I have made and kept my arrangements with ***They have gone so far as to impersonate *** because I won't answer or return their callsI have made a complaint with *** and wanted them to take Vista energy off my bill and was told they cant untill July of this yearThis company is as crooked as they come
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that they will not honor their original offer, however I will accept this half way deal as it is somewhat of a resolution which is better than the zero that customer service originally offeredThank you
We are
sorry to hear that this has been
your experience. We at Vista Energy
Marketing have taken the opportunity to review your account in depth in an
effort to resolve the issue described The early termination fee you described was waived, when you contacting Vista Energy to cancel on 12/15/ I am showing that a cancellation was submitted and your are cancelled in our system
Please let me know if you have further questions by contacting Vista Energy's customer service department @ ***
Thank you for contacting Vista Energy with your concern
We are sorry to
hear that this has been your experience, please accept our apologyI am sending the $to your location Ms*** Please give it 7-days to make it your address.
Please contact Vista Energy's customer service department so that we may further assist you
Thank you for contacting Vista Energy Marketing. Per your request on 6/16/your account was cancelled and returned to ***. The balance remaining for months of gas used is $please make your payment to ***. Thank you for contacting Vista Energy Marketing
Thank you for
contacting Vista Energy. I am not showing that you are a Vista Energy Customer. I have notified the call center to remove your phone number. We apologize for any inconvenience. Please contact Vista Energy Marketing @ *** with any questions are concerns, again thank you for your feedback
Thank you for your
feedback. Vista Energy Marketing
sincerely apologizes for any inconvenience or misunderstanding the customer may have had *** ** ***
signed up with Vista Energy on March *** Vista Energy has supplied gas to the customer during that period of time, until a call was placed to customer service on 12/**/by *** ** *** to discontinue service with Vista Energy and upon the customer's request on 12/**/ a cancellation was submitted The customer service agent advice the customer that it would take to days for PG&E to go out and read the meter and there would be a final bill The final bill was that should be paid to PG&E *** ** *** was explained that she received only one bill from PG& E with delivery of gas from PG&E and the actual supplied gas from Vista Energy
Please contact Customer Service @ *** and ask for *** so that we may further assist you Thank you for contacting *** E*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for notifying Vista Energy of your concerns. We contacted you today to resolve any issue you may have had and you indicated not to contact you anymore. Please Notify Vista Energy if there is anything we can do to assist you. We regret any inconvenience or frustration that you may have experienced.
Thank you again for bringing these matters to our attention
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
From: *** *** ***
Sent: Wednesday, April *** 12:AM
To: ***
Subject: Re: Vista Energy Marketing, L.P. ***
By no means has this matter Ben resolved I would
like you to contact me A.S.A.PI have tryed to contact you but I have got no
response back I also have found all my papers from the first day I got scammed
into this vista ***
*** Energy has received your settlement Your account is closed and in good standing
Thank you for contacting *** Energy
Rates were much higher! I called and asked why,they said you have to call regularly to ask for current rate specialscancelled! Rates with *** were easily $less per month!
This Company does not provide the services you sign up for! I had a person come to my door and GUARANTEE me that if I signed up, I would save between 10-12% on my *** billI asked him SEVERAL times about the savings and each time he guaranteed me there would be...THAT IS A LIE! My bill has gone up by $YOU WILL NOT SAVE ANYTHING! YOU WILL BE PAYING MORE MONEY! This is a scam and I DO NOT want other consumers to get taken advantage of the way that I haveThere is also a $cancellation fee which is completely ridiculous if they are increasing my bill instead of "claiming" that I am going to save 10-12%I am saving absolutely NOTHING! I urge everyone to stay away from VISTA ENERGY!
Dear *** ** *** we are very sorry that this has been your experience with our services at Vista Energy Marketing. We will be more than happy to waive the Early Termination Fee and per your request your account has been cancelled, within to days PG&E will be your
supplier. Please feel free to customer Vista Energy Marketing @ ###-###-#### or email us @ ***
Thank you Mrs*** for considering Vista Energy Marketing
Thank you for notifying Vista Energy of your concernsI have placed you and your phone numbers on the Do Not Call LIst, it is important for us to know when you have any concerns. We regret any inconvenience or frustration
that you may have experienced I have
contacted the Marketer and again thank you for contacting Vista Energy Marketing
A representative from what I now know is Vista Energy came into my home impersonating a *** employeeThey were wearing a *** shirt and indicated that they worked for PG&E and that they just needed to check on some thingsThey asked for our *** c
r and next thing we knew, we were suddenly signed up to receive natural gas from Vista EnergyThey lied, impersonated a *** employee, and completely misled us