Vivint Smart Home Security

August 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: August...

27, 2016          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he was never aware of the initial term of his Agreement with Vivint, and thought he could cancel at any time.  Mr. [redacted] desires cancellation of his Agreement without penalty.  At this time, to assist Mr. [redacted] Vivint has reduced his monthly services fee by 40% for the remainder of his Agreement term.  This will also reduce the payoff balance of his Agreement by 40% should he wish to cancel it prematurely. Mr. [redacted] signed a System Purchase and Services Agreement on August 27, 2016 with an initial term of sixty (60) months and a monthly services fee of $60.99, plus any applicable taxes, during that term.  Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. During the recorded Pre-Installation Survey on August 27, 2016, Mr. [redacted] represented that he understood he was responsible to pay the services fee of $60.99 each month for the initial term of sixty (60) months.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.   Cancellation of Mr. [redacted]’s agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolution. Effective immediately, Mr. [redacted]’s monthly services fee has been reduced to $36.59, plus any applicable taxes.  If Mr. [redacted] wishes to cancel his Agreement by paying the remaining reduced balance or discuss transferring his Agreement to a third party, he may contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 23, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 25, 2016          To Whom It May Concern:I have reviewed the additional information provided by Mr. [redacted] and appreciate the opportunity to respond. Mr. [redacted] is claiming that Vivint has only provided an electronically signed contract that could have been changed after signing. He again states that the sales rep informed him the term was for two years. Vivint maintains its’ stance that Mr. [redacted] is currently within his forty-two (42) month agreement with twenty-five (25) months remaining. The contract that Vivint has on file has not been altered since Mr. [redacted] signed it, and the contract states that no oral representations or statements made by the sales representative may change the terms of the Agreement. Furthermore, Vivint does not advertise or offer two-year contract lengths outside of Special Exceptions. There is no record of special approval being extended or offered for a shortened term length. However, if Mr. [redacted] can present Vivint with record of a two-year contract being offered and accepted, Vivint will adjust the account accordingly. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 9, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 30, 2009           To Whom It May Concern:I have...

reviewed the information provided by Mrs. [redacted] and appreciate the opportunity to respond. In her complaint, Mrs. [redacted] alleges that she has had complication in having a technician come out to upgrade her system.  Mrs. [redacted] desires a refund of all monies paid to Vivint Inc. ("Vivint"), since October 21, 2015 and cancellation of her Alarm System Purchase and Services Agreement (“Agreement”) without penalty. After further review, Vivint’s records show that Mrs. [redacted]’s Agreement with Vivint has been cancelled and she has no further contractual obligation to Vivint.  A representative from Vivint has contacted Mrs. [redacted], in an effort to resolve these concerns.  No refund would be warranted for this cancellation. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 20, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: February 17, 2016           To Whom It May Concern:I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted] satisfaction. Mr. [redacted] may contact Vivint’s representative if he has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 16, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted] [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 18, 2016                                                   To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, Mr. [redacted] explains that he has experienced technical issues with his system. Mr. [redacted] requests cancellation of his account.   At this time, Vivint is willing to cancel Mr. [redacted]’s account upon receipt of the equipment.   Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on June 18, 2016.   During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $105.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.     Additionally, it should be noted that Vivint sent a technician to Mr. [redacted]’s home at no cost to fix the system; however, Mr. [redacted] was not present for the appointment. As such, Vivint was not able to assist Mr. [redacted]’s concerns.   Despite the information mentioned, Vivint advises Mr. [redacted] to contact the representative that has attempted to contact him via phone and email to schedule an appointment.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

August 24, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: June 16,...

2007        Date of Addendum: June 21, 2012        Date of 2nd Addendum: July 9, 2015 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she does not recall extending the term of her Agreement with Vivint in 2015, and that now she is unable to cancel her Agreement without penalty. Ms. [redacted] desires cancellation of her Agreement without penalty.At this time, Vivint agrees to cancel Ms. [redacted]’s Agreement without penalty, effective immediately.Vivint’s records show that on June 16, 2007, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of sixty (60) months.  Ms. [redacted] renewed her Agreement for an additional forty-two (42) months on June 21, 2012.  Vivint spoke with Ms. [redacted] regarding her alarm service on July 9, 2015.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her Agreement in order to lock in her low monthly rate.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite the validity of this extension, Vivint agrees to the above resolution.  Ms. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 27, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Jeramie B[redacted] Vivint Account #: [redacted] Date of Agreement: October 8, 2011           To Whom It May Concern:I...

have reviewed the information provided by Mr. B[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. B[redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. B[redacted]’s satisfaction. A refund has been processed to Mr. B[redacted] in the amount of $[redacted]. I would advise Mr. B[redacted] to call into Vivint if he does not receive this refund. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because:
II am glad to hear that I'm am no longer in a contract with giving. And I'm also glad that they took the time to list all of the credits for the last year.. but that only goes to show that their equipment is very faulty and the customer service is just as bad. Thank you Revdex.com for your help with this and I really wish giving would have handled this better that "we apologized " over and over and over again. 
Sincerely,
[redacted]

October 12, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: March 6, 2009        Date of Addendum: June 2, 2015 To...

Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she does not recall extending the term of her agreement over the phone with Vivint, and that now she is unable to cancel her agreement. Ms. [redacted] desires cancellation of her agreement without penalty.Vivint’s records show that on March 6, 2009, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of thirty-six (36) months.  As such, the initial term of the agreement would have lapsed on March 6, 2012 and continued month to month. However, Vivint spoke with Ms. [redacted] regarding her alarm service on June 2, 2015. Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Cancellation of Ms. [redacted]’s agreement without penalty is not warranted, however Vivint would like to assist Ms. [redacted]. Vivint has agreed to waive the renewal of Ms. [redacted] account and cancel the account without penalty. Ms. [redacted] no longer has any further contractual obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 21, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Daniel A[redacted] Vivint Account #: [redacted] Date of Agreement: June 30, 2014          To Whom It May Concern:I have...

reviewed the information provided by Mr. A[redacted] and appreciate the opportunity to respond. In his complaint, Mr. A[redacted] alleges that he had a flood at his home, and that his flood sensor from Vivint did not properly notify him of the incident.  Mr. A[redacted] desires cancellation of the Agreement without penalty.  Vivint’s records indicate that Mr. A[redacted] signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  This Agreement states that Vivint does not warrant that the system will always detect, or help prevent, any burglary or other such event.  As such, cancellation of Mr. A[redacted]’s Agreement without penalty is not warranted at this time (Section 3, Vivint Purchase and Services Agreement). A representative from Vivint has recently contacted Mr. A[redacted], in an effort to resolve these concerns.  A Field Service representative has been dispatched to Mr. A[redacted]’s home to inspect and repair the system as needed, and Vivint’s Home Damage department has been notified of the flood damage and the request for compensation is being reviewed.  Further, in an effort to assist Mr. A[redacted], Vivint has offered to reduce his monthly monitoring rate by 50% for the remainder of the initial term of his Agreement.  Mr. A[redacted] has accepted this offer, and the change has been made on his account.  A credit has been applied to cover the month of September as well.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.HOWEVER...it would be more acceptable if I was not still receiving late notices from the company. This is bordering on harassment. I expect no further late notices, no further attempts to take money from my account and no further communication. If my account has been cancelled and I no longer have any contractual obligation, this needs to stop and it needs to stop now. Sincerely, [redacted]

September 14, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 27, 2015           To Whom It May Concern:In her rebuttal, Ms. [redacted] alleges that Vivint seems to be content with the inconveniences and hardship caused by her negative customer experience.  Ms. [redacted] further alleges that she has had to purchase a new door lock and pay another alarm company to re-install her system due to Vivint’s poor removal of its system from her home.I can assure Ms. [redacted] that Vivint is not content to hear of her negative customer experience, and I apologize for any inconvenience this experience may have caused Ms. [redacted].  Vivint’s records show that, in addition to the payments made by Ms. [redacted] that were refunded to her by her bank, Vivint has sent a refund in the amount of $[redacted] back to the bank account on file. Vivint hopes that these extra funds may assist Ms. [redacted] with the cost of any damages incurred by the removal of Vivint’s system from her home.  If the cost of the damages exceeds this amount, Ms. [redacted] may contact Vivint’s Home Damage department at ###-###-#### to request further reimbursement.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

November 30, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: October 8,...

2013          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she requested a copy of her Certificate of Installation from Vivint, but that she was sent another customer’s certificate.  Ms. [redacted] desires cancellation of her Agreement.  At this time, Vivint is willing to reduce the payoff balance of Ms. [redacted]’s Agreement by 55%.  Pursuant to the signed Agreement, Ms. [redacted]’s remaining obligation is $1,199.76 and that amount would need to be paid in order to cancel the Agreement prematurely.  Vivint’s offer to reduce the balance brings Ms. [redacted]’s payoff amount to $539.89.  Vivint’s records indicate that Ms. [redacted] signed an Agreement on October 8, 2013 with an initial term of sixty (60) months and a monthly services fee of $49.99, plus any applicable taxes, during that term.  Vivint would like to apologize for any undue delay or inconvenience experienced by Ms. [redacted] in the process of moving and obtaining a Certificate of Installation for the system at her new home.  Cancellation of the Agreement without penalty, however, is not warranted at this time. If Ms. [redacted] wishes to take advantage of Vivint’s offer as stated above and cancel her Agreement prematurely, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Alfredo H[redacted]

June 15, 2016 Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: August 23, 2013          To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that Vivint has failed to resolve the concern with the sensors attached to her panel. Ms. [redacted] further states she has been paying for pieces of equipment they have not received. Ms. [redacted] desires the cancellation of the account without penalty. A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve her concerns. At this time, Vivint is willing to waive the cost of installing (1) indoor camera and credit her account (2) months of her service fee. Vivint’s records indicate that following the installation of the equipment, Ms. [redacted] completed a telephonic Post-Installation Survey with Vivint’s Account Creation department. Every customer must complete this Post-Installation Survey, to verify certain information regarding use of the system and other important details. Our records show that Ms. [redacted] completed the required Post-Installation Survey on August 23, 2013. During the recorded Post-Installation Survey, Ms. [redacted] represented that she was satisfied with the installation of his system. In addition, the only equipment mentioned not to be install that day was the agreed upon door lock. This is because Ms. [redacted] reported she was in the process of replacing the door. Once Ms. [redacted] reported the doors had been replaced, Vivint installed the door lock. Vivint has no record a camera was promised to Ms. [redacted]. As such, Vivint never installed a camera a Ms. [redacted] residence. Vivint’s records further indicate a Vivint technician was dispatched to Ms. [redacted]’s home on May 12, 2016. The technician reported everything was working when he left, and Vivint has not received a report from Ms. [redacted] to contradict this. Despite the above information, in resolution to this matter, Vivint is willing to waive the cost of adding a camera to Ms. [redacted] system and apply a credit of $130.52. Cancellation without penalty is not warranted. Should Ms. [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $1,585.74, however Vivint will take 55% off the payoff amount, bringing it to $713.58. If Ms. [redacted] wishes to take advantage of this offer, she may contact Vivint directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response.  I reviewed the response by VIVINT Legal counsel, Mr. Nathan *. W[redacted], and wish to thank Revdex.com for the quick handling of this complaint and the quick reply by VIVINT's legal counsel. VIVINT legal counsel addressed only one issue detailed in my letter.  I feel compelled to mention the VIVINT Survey mentioned by VIVINT's legal counsel, was the point in which I became fully aware of the VIVINT 60 month and 48 month contracts; I was not made aware of these stipulations through their salesman; if the salesman mentioned these points, it was not a focal point nor was my attention drawn to this fact.  But this is not the primary issue.The primary issues, which legal counsel failed to address, involve unreliable equipment and unacceptably long repair technician response times (e.g. customer service.)  Additionally, VIVINT legal counsel states the issues we are experiencing are 'alleged,' an interesting choice of words.  I feel it necessary to point out that I found no image from doorbell camera visible on the main control panel and called the Customer Care representative; the VIVINT Customer Care Representative came to the conclusion our doorbell camera was 'not working properly,' following a lengthy trouble shooting procedure.  The VIVINT representative concluded the equipment was not working properly.  It should be noted that the doorbell camera was the primary reason we decided to invite VIVINT into our home.The primary issues involve unreliable equipment (e.g. the doorbell camera), and the unacceptably long wait times for a VIVINT repair technician.  As stated in my original Revdex.com complaint, on August 20, 2015, we made our first call for service; after conducting exhaustive trouble shooting with the VIVINT Customer Care representative, I was advised the camera was not working properly which required a technician to inspect the equipment; I was advised the first available date a repairman would be available was October 6, 2015, 46 days to wait for a repair technician.  Subsequently on September 25, 2015,  the main control panel was found to be not working (no visible image), which required an extremely long call to the VIVINT Customer Care representative, who instructed me to remove the LCD face of the panel to unplug power sources, etc., which should not be necessary nor should I have to remove multiple screws, LCD panels, etc to reboot/reset this new equipment.   I am not a technician.Waiting 46 days for a response for non-working security equipment is unacceptable and defeats the purpose of installing security equipment.  Additionally,  I conducted a Revdex.com search of complaints involving VIVINT, as well as a Google search involving customer complaints involving VIVINT.  The facts provided by Revdex.com, and the information obtained through an internet search found our issues to be a common complaint regarding the VIVINT doorbell camera, other equipment (e.g. main control panel), and long response times for a VIVINT repair technicians.  Both issues were of concern to us and thoroughly discussed with the VIVINT salesman prior to signing of the contract, and the salesman assured us VIVINT had a very good response time and seldom had issues with their equipment; both of which we have found to be untrue, at least in our case. Since VIVINT's legal counsel apparently chose not to address the equipment reliability and technician response issues, I suspect and fear VIVINT will not or can not, provide the service and equipment as represented by their salesman.  Our experiences with VIVINT confirm our worst fears.Based upon the facts and information provided above, I am convinced VIVINT cannot make this issue 'whole,' and I must unfortunately reject the VIVINT response.  I wish to immediately cancel this contract with no penalty and request a full refund, with return of all VIVINT security equipment.Thank you.
Sincerely,
[redacted]

July 17, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]             Vivint Account #: [redacted]              Date of Agreement: July 13, 2007                                                               To Whom It May Concern:   I have reviewed the additional information provided by Ms. [redacted] and appreciate the opportunity to respond.   Vivint’s position remains that the requested refund is not warranted. In addition to what has been previously stated by Vivint, per the contract, a 30-day notice of cancellation is required upon cancellation. Vivint’s records indicate that Ms. [redacted]’s 30-day notice of cancellation was not received until June 29, 2017. In an effort to resolve Ms. [redacted]’s previous complaint, her account was cancelled early on July 7, 2017.   Due to the fact that Ms. [redacted]’s notice of cancellation was not received until June 29, 2017, no refund is warranted.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

February 7, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 2, 2013           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’ satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 19, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: July 8, 2016           To Whom It May Concern: I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he was told by the sales representative that if Mr. [redacted] canceled the account that Vivint would reinstall his old system. When Mr. [redacted] canceled his Vivint service that did not happen and his door bell will not work. Mr. [redacted] requests that his old security system reinstalled and his doorbell replaced.A representative from Vivint has recently contacted Mr. [redacted] over email in an effort to resolve his concerns. Vivint does not have any records or any promises made by the sales representative outside of the written contract. Vivint technicians are only licensed to work on Vivint equipment, therefore Vivint will not be able to install Mr. [redacted]’s old security system. Vivint advices Mr. [redacted] to contact his old security company to reinstall their system. In an effort to assist Mr. [redacted] Vivint has sent a check for $50 to help with Mr. [redacted]’s doorbell or for him to use however he see fit. Mr. [redacted] may contact the Vivint representative who reached out to them directly if he has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Tell us why here...June 30, 2016   Revdex.com of Utah 3703 W 6200 SSalt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]            Complainant: [redacted]...

[redacted]            Vivint Account #: [redacted]             Date of Agreement: June 22, 2012                                                              To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.  A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this representative and Mr. [redacted] have agreed upon a resolution. Mr. [redacted] will be receiving his refund within 7-10 business days in the form of a check.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted]Chief Compliance Officer