Vivint Smart Home Security

October 2, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 10, 2015          To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was misled by a Vivint representative regarding the terms of her Vivint Agreement. Ms. [redacted] states that her Vivint security system has caused her electricity bill to increase drastically  Ms. [redacted] desires cancellation of the Agreement without penalty, and a refund of monies paid to Vivint.  Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on June 10, 2015.During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $69.99 each month during that term.  Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.  Cancellation of Ms. [redacted]’s agreement without penalty is not warranted at this time. A representative from Vivint has recently contacted Ms. [redacted], in an effort to resolve these concerns.  Should Ms. [redacted] wish to cancel her agreement prematurely, her payoff amount would be $1,859.69; however, in an effort to assist Ms. [redacted], Vivint is willing to lower her payoff amount by 40%, bringing the total payoff amount to $1,115.81.  Alternately, Ms. [redacted] has been offered a reduced monthly rate by 40% bringing her monthly RMR to $35.99 for the remainder of her initial term.  If Ms. [redacted] wishes to take advantage of either of these offers, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232, or she may contact the representative she has been working with directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Chief Compliance OfficerNathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because:I have already repaired drywall damage, and continue to take clothing to dry cleaners, until all clothing is insulation free.  Filed a small claims court case, and will be seeking further damages for lost wages, cost of cleaning home that was contaminated with insulation, also the allergic reaction I had to the insulation and had to seek medical treatment, along with drywall and dry cleaning expenses.
Sincerely,
[redacted]

January 26, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: June 18,...

2014          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she requested cancellation of her Agreement but was advised that she only had 3 days to do so, and she questions if that policy is legal.  Ms. [redacted] desires cancellation of the Agreement without penalty.  Cancellation of Ms. [redacted]’s Agreement without penalty is not warranted at this time.Vivint’s records show that Ms. [redacted] signed an Agreement on June 18, 2014 which states that the initial term of the contract is sixty (60) months and the monthly services fee during that term is $69.99, plus any applicable taxes. The signed Agreement explains the Buyer’s Right to Cancel in Section 4: “If this Agreement was solicited to your residence and you do not want the goods or services, you may cancel this Agreement by mailing a notice to the seller.  The notice must say that you do not want the goods or services and must be mailed before midnight of the third business day after you sign this Agreement.” Vivint did not receive a notice of cancellation from Ms. [redacted], and Ms. [redacted] stopped making her monthly payments after July 2016.  As such, the account was cancelled due to non-payment on December 29, 2016, and was transferred to an outside collections agency.  Ms. [redacted] must settle the balance of her account with this outside collections agency at this time.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I would like to correct that they received the check on Dec 2nd per three employees verification. I have called 5 times since then to have this handled.  I appreciate the Revdex.com assisting in this matter. 
Sincerely,
[redacted]

December 14, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 4, 2017           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she had an appointment where the service technician did not show. Ms. [redacted] reports to not receiving a call from Vivint alerting her to the fact a technician would not be coming to her home. Ms. [redacted] desires the equipment to be repaired and a bill adjustment for the time the equipment was not working. Vivint’s records show that Ms. [redacted] first notified Vivint of his equipment concerns regarding the secondary panel on October 1, 2017, and Vivint’s Scheduling department found an appointment for October 17, 2017. During this appointment, Vivint’s technician noted they replaced the secondary panel. On November 22, 2017, Ms. [redacted] called Vivint to report the secondary panel was still having issues. Vivint scheduled an appointment for November 27, 2017; however, due to a scheduling error this appointment was booked on a technician who was no longer in the area. Ms. [redacted] called Vivint the day of the appointment to report the technician did not show. Vivint rescheduled an appointment for November 28, 2017, and records indicate this appointment resolved the equipment issue Ms. [redacted] was experiencing.   Vivint has agreed to apply a credit to Ms. [redacted]’s account for system downtime in the amount of $241.60; two (2) months of Ms. [redacted]’s service fee. Vivint apologizes for the delay in repair Ms. [redacted]’s system.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 29, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 28, 2014               ...

         To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges to having equipment complications with his security system that have not been resolved, and that he has attempted to schedule a service visit but has not been offered a timely appointment.  Mr. [redacted] further alleges that he has been given one month of credit, but has not been granted cancellation or suspension of his account.  Mr. [redacted] desires cancellation of his agreement without penalty, and a refund for time he has been without service. Vivint’s records show that Mr. [redacted] has notified Vivint of his equipment concerns, and that Vivint was working to update the equipment remotely.  On January 8, 2015 and March 10, 2015, representatives from Vivint attempted to reach Mr. [redacted] to resolve his equipment issues and schedule a service visit at no cost if needed.  Mr. [redacted] could not be reached at these times.  Another representative contacted Mr. [redacted] on April 3, 2015, and at that time he was offered a service visit and was given a credit to cover one month of service.  Vivint’s Scheduling team has been working to find a sooner appointment for Mr. [redacted]’s service visit.  A representative from this team has recently attempted to contact Mr. [redacted], with an appointment to offer him.  An appointment has been reserved for May 1, 2015, but Vivint has been unable to reach Mr. [redacted] to confirm this time.  I would advise Mr. [redacted] to contact Vivint at [redacted], to confirm this appointment.  I have applied a credit to cover an additional month of service, for the month that Vivint has been attempting to schedule this appointment.Mr. [redacted] signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  Vivint has not yet been able to address Mr. [redacted]’s equipment concerns with a Field Service Professional, and cancellation of the Agreement without penalty is not warranted at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, [redacted]. [redacted]

June 24, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: November 11, 2011             Date of Addendum: October 25, 2014                                         To Whom It May Concern:                              I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she now lives in a home where she no longer needs the system. Ms. [redacted] desires cancellation of her agreement without penalty and a refund.   At this time, Vivint has agreed to immediately cancel Ms. [redacted]’ account.   Vivint’s records show that on November 11, 2011, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  As such, the initial term of the agreement would have lapsed in May 2015.  However, Vivint spoke with Mr. [redacted] regarding moving his alarm service on October 25, 2014.  Mr. [redacted] represented that he was satisfied with Vivint’s services and that not only did he want to move the service to the new address, but that he was also interested in extending the term of his agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Due to the above information, no refund is warranted. However, Ms. [redacted] and Mr. [redacted] have no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Steven B[redacted]

January 31, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 4, 2017                   ...

     To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contact Mr. [redacted], in an effort to resolve his concerns.  A Vivint Field Service Professional is scheduled for February 4, 2018, to install a Vivint Glance Panel in Mr. [redacted]’s home. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:I did not receive a call, I received an email from Vivint, I tried to return the call and it just goes to voicemail, I left a voicemail for them to return my call. This is just another example of the onerous process Vivint has setup and are not able to be available for customers to contact them,The technician replaced all of the sensors, but did this have to take nearly 8 months, and the trauma my wife and I experienced over these past months, I have no confidence in this system, nor do I have anything good to say about the customer support, I have experienced over these past months, other than it being the worst I have witnessed of any company, I am just a number and a billing account to Vivint, and I am being held hostage through a billing account to keep a system that has caused me nothing but anxiety attacks and visits to my doctor, it has to be removed and I need to be refunded all monies spent on this shotty system. I have attached this past month of system errors, the system is also designed to erase log entries every month or so, I'm sure Vivint knew what they were doing to hid information that could be used against them. Please not the error times in the early morning hours between midnight till morning, this system has traumatized my wife and I we are both disable veterans being treated for PTSD and Anxiety, and this system is the only thing that is pushing us over the edge, it needs to be removed and our money refunded.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will keep their response on file as evidence that my account has been closed and zero balance is owed to Vivint. Thank you for your assistance in resolving this matter quickly. 
Sincerely,
[redacted]

November 8, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 30, 2012           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A refund in the amount of $500.00 in not warranted at this time.Vivint’s records indicate that Ms. [redacted] signed a System Purchase and Services Agreement on July 30, 2012 with an initial term of forty-two (42) months, a monthly services fee of $49.99, plus any applicable taxes, during that term. Section 12 of this Agreement states, “Customer Duties: You will test the System’s protective devices and send test signals to the Center in accordance with our instructions at least monthly.”Vivint’s records show that Ms. [redacted] has not notified Vivint of any equipment issues until recently. Vivint’s records show that Ms. [redacted] first notified Vivint of her equipment concerns on October 11, 2017, and Vivint’s Scheduling department found an appointment for October 13, 2017; however, Ms. [redacted] cancelled this appointment. After further review, Vivint’s records show that Ms. [redacted]’s agreement with Vivint has been cancelled and she has no further contractual obligation to Vivint. Vivint’s records indicate that a refund in the amount of $50.00 is being sent to Ms. [redacted] in the form of a check.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 18, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 11, 2015           To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] alleges that he has had numerous technicians cancel appointments that were scheduled. Mr. [redacted] desires a refund for the time his alarm system has not worked. Vivints records indicate that a technician visited Mr. [redacted]’s home to resolve the issues with the system on September 11, 2015. Vivint’s technician was told that there were no current issues for him to resolve. Since Mr. [redacted] is a valued new customer Vivint will refund Mr. [redacted] $[redacted] and provide him with a free month of service, covering October’s monthly fee. Vivint will also provide Mr. [redacted] with a free technician visit if any further issues arise, this offer is valid until it is redeemed. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 16, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 13, 2016          To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that her Agreement with Vivint was for twenty-four (24) months. However, she states that Vivint has informed her that her Agreement was for forty-eight (48) month. Ms. [redacted] requests that Vivint reduce her term to twenty-four (24) months.  Vivint’s records indicate that on July 13, 2016 Ms. [redacted] signed an Agreement with Vivint with an initial term of forty-two (42) months. Prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on July 7, 2016. During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay a monthly monitoring fee of $60.99 each month during that term.  Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.   Vivint has also attached a copy of Ms. [redacted]’s original Agreement indicating an initial term of forty-two (42) months.  Due to this information Cancellation of Ms. [redacted]’s Agreement without penalty is not warranted. If Ms. [redacted] desires cancellation of her account Vivint recommends that she contact Vivint’s Customer Loyalty department regarding her within-term cancellation options.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 14, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Frank E[redacted]  Vivint Account #: [redacted] of Agreement: April 30, 2015          To Whom It May Concern:I have...

reviewed the information provided by Mr. E[redacted] and appreciate the opportunity to respond. In his complaint, Mr. E[redacted] alleges that he was misled by a Vivint representative regarding equipment monitored by Vivint, and that he now has to pay for two security services. Mr. E[redacted] desires Vivint to follow through on promises made by its representatives.   Vivint’s records indicate that prior to the installation of any equipment; Mr. E[redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. E[redacted] completed the required Pre-Installation Survey on April 29, 2015. During the recorded Pre-Installation Survey, Mr. E[redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term. Mr. E[redacted] was ask during the Pre-Install Surrvey if he had a previous security system active, to which Mr. E[redacted] answered that he did not. Further, Mr. E[redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. E[redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.    Vivint policy state that Vivint will not install nor utilize existing external sirens. A representative of Vivint has recently attempted to reach out to Mr. E[redacted], in an attempted to resolve his concerns. Vivint has agreed to apply a credit of two months’ worth of service to Mr. E[redacted]’s account in an effort to assist them in him in this matter. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

July 27, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 2, 2011Date of Addendum: January 13, 2015 To Whom It May Concern: I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he has no recollection of agreeing to a contract extension, and that Vivint refuses to cancel the account. He is requesting immediate cancellation.At this time, Vivint is willing to waive the extension of Mr. [redacted]’s Agreement and immediately cancel his account.Vivint’s records show that on July 2, 2011, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  Vivint spoke with Mr. [redacted] regarding his alarm service on January 13, 2015.  During this call, Mr. [redacted] was offered a contract extension of forty-eight (48) months to ensure that his monthly rate would remain the same. Mr. [redacted] accepted Vivint’s offer and was read the following statement, after which Mr. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-eight months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite the above information, in resolution to this matter, Mr. [redacted] has no further obligation to Vivint.  He may contact Vivint’s representative if he has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 22, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 2, 2016          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her rebuttal, Ms. [redacted] states that she was misled by a Vivint representative regarding contract terms, and now is unable to cancel her Agreement.  Ms. [redacted] desires cancellation of the Agreement without penalty.  Vivint maintains its position. Vivint’s Agreement is with Ms. [redacted] and is not dependent on her location, or her apartment’s policy concerning alarm systems. Vivint is able and willing to move the service to Ms. [redacted]’s new location at no cost. In the previously referenced Pre-Install Survey Ms. [redacted] indicated that she had received and read a copy of her Agreement and that her representative did not make any promises which were not in writing on said Agreement. Cancellation of Ms. [redacted]’s service without penalty is not warranted at this time.In an effort to resolve these concerns Vivint remains willing to move Ms. [redacted]’s service at no charge. Should Ms. [redacted] wish to cancel her agreement prematurely, her payoff amount would be $1849.63; however, in an effort to assist Ms. [redacted], Vivint is willing to lower her payoff amount by 25%, bringing the total payoff amount to $1387.22.  Alternately, Ms. [redacted] has been offered a reduced monthly rate by $10.00 for the remainder of her initial term.  If Ms. [redacted] wishes to take advantage of either of these offers, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232, or she may contact the representative she has been working with directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 26, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 2, 2015                                                                To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this representative and Mr. [redacted] have agreed upon a resolution. An appointment for system removal has been scheduled and the account will be cancelled after the equipment is removed.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However I am not satisfied with the fact that the business continues to insist they have my voice recorded but will not let me hear the recording. While they close my account they stated that the  representative that called me could not be understood so therefore I didn't understand what I was agreeing to. Again, for the third time and three different stories as to how and for how long, I agreed to a contract extension. As far as I am concerned this company continues to commit fraud with its clients and contract extensions. I am glad they agreed to close my account but they are not compelled to change their business practices. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   
Sincerely,
[redacted]