Vivint Smart Home Security

Complaint: [redacted]
I am rejecting this response because:  As to the telephonic pre-installation survey of June 5, 2013 prior to installation of the equipment at our old address, it was not my wife who answered most of the surveyors questions on the telephone - it was the Vivint salesperson.  This Vivint representative did ask us if we were renting or if we owned the house, but glossed over the point of the homeowner being required to sign the paperwork without mentioning that fact as relevant.  During the survey itself, my wife answered some of the questions as required; however, Vivint states that my wife represented herself as the homeowner during said conversation, which is just not so.  When asked if we were the homeowner she told the surveyor no, we were renting - just as she had told the salesperson.  Again, the surveyor, just as the salesperson, glossed over that point without stating anything about it being a problem.  In point of fact, two years later, on May 4th, 2015, when we called Vivint to request a credit since we were being charged for a system we did not currently even have installed (having moved as of April 30th, 2015) it was Vivint themselves who informed us that the original contract was not legal since it was required to be signed by the homeowner.  Also, she was never told by either the salesperson or the surveyor that we were agreeing to a five year contract or that there would be a $1,000 penalty for early cancellation of said contract. 
So, no, she was not informed of all the terms and conditions of the
Agreement.  If this is not so, as alleged by Vivint, then please request
Vivint produce the recordings of said conversations so we may review them.Vivint states that we notified them of our intent to move and scheduled an installation appointment at the new address for May 18, 2015.  That is substantially correct, but quite incomplete.  In the first week of April, 2015, I called Vivint to inform them of our move date of April 30, and was requested to call back one week prior to our move date to schedule the appointment.  Upon calling back on April 23, 2015, I was informed that appointments were 3 to 4 weeks out and the earliest available was May 18th.  If appointments were booked so far out, why did Vivint not schedule an earlier appointment when I first called three weeks prior?  Regardless, we made the appointment because we like the system and were still desirous of it being moved to our new home.  On May 4th, 2015 Vivint deducted $61.75 from our account for the monthly payment.  We called to request a credit on the funds they had just removed from our bank account since we were being charged for a system that was not currently installed.  It was during this conversation that Vivint told us that the original contract was REQUIRED to be signed by the homeowner, and, as renters, we were not legally able to enter into the agreement signed two years previous.  Yet Vivint claims in their response to my complaint that they do not require the customer be the owner of the property where the system is installed and that is merely "recommended."  At this time they did promise us a $50 credit on our account, but such has not been forthcoming.  I am currently running under the assumption that said credit is scheduled to be applied to my next payment on or about June 4, 2015 - which will not occur since we have stopped Vivint's access to our bank account.On the scheduled installation date of May 18, 2015 our time frame for the tech to arrive was 5 to 8 pm.  At 4:15 pm May 18, 2015, we called Vivint to verify that the tech was still coming and all was set.  At that time, Vivint informed us that the tech scheduled to perform our installation cancelled the appointment due to "personal problems" and we would need to reschedule.  Vivint never called us to inform us that our appointment was being cancelled - we called them to verify they were indeed coming.  When we requested to have another tech assigned to come out we were informed that this would not be possible because they could not authorize the overtime this would incur.  We spoke with several persons and were told in no certain terms that there was nothing we could do, and the next appointment date available was July 11, 2015 - almost another two months out.  At this time we had been without a security system for, officially, 18 days already.  One of the supervisors we spoke to at Vivint on May 18 was a woman named [redacted] who told us that Vivint was looking at the situation as if we, the customer, had called to cancel the installation appointment.  This is an outright untruth.  As stated, we merely called to verify we were still scheduled for the tech to arrive soon.  Due to their nonprofessional attitude, rudeness, and poor customer service, we informed Vivint that we wished to terminate our agreement with them.  Vivint informed us that we would have to either transfer the account to another customer or pay $1,000 penalty:  This would be the early cancellation penalty that we were never informed of back on June 5, 2013.  When informed that we wished them to desist in debiting our account on a monthly basis, Vivint flat out refused to do so and we were forced to contact our bank to cancel authorization for Vivint to remove funds from our account.Had Vivint sent out a tech on May 18 to install our system, rather than refusing to honor their original schedule while claiming that it was our fault that their tech cancelled the appointment, we would have a system now and this complaint would never have been generated.  As to Vivint's subsequent offers to lower our monthly payment to $49.99 - yes, we refused.  As to their offer to reduce the early cancellation penalty by 40% to "a mere $600," this we also refused.  Said offers were made after our complaint as filed with the Revdex.com.  Despite the fact that we liked the product and had no issues with the system for the original two years, I have no desire to continue to do business with a company that represents themselves fraudulently and has such extremely poor customer service.  All I request at this time is for Vivint to waive the cancellation penalty, not report it on our credit as a debt, and notify me of where to turn in their alarm panel.
Sincerely,
[redacted]

December 16, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 28, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is in the process of being resolved to Ms. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.  Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 18, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Kimberly [redacted] Vivint Account #: [redacted] Date of Agreement: June 26, 2014           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she has had equipment complications that have not been resolved, and that Vivint has not been able to schedule a timely service appointment.  Ms. [redacted] further alleges that she has been paying for service during the time that her alarm has not been working, and that Vivint will not allow her to cancel her service or guarantee a credit for system downtime.  Ms. [redacted] desires repair of her equipment in a timely manner, or cancellation of her Agreement without penalty.A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that a service visit has been scheduled with Ms. [redacted] for June 30, 2015.  A credit for two (2) months of service has been applied to Ms. [redacted]’s billing account.  Vivint believes this matter to be resolved.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. [redacted]

June 7, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]   Vivint Account #: [redacted] Date of Agreement: August 25, 2014           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that his sales representative told him that he could cancel or move his service if he needed to. When he attempted to cancel his System Purchase and Services Agreement (“Agreement”) he was told he would have to either pay off the remaining contract balance or transfer service to another individual. Vivint agrees to waive the fees associated with moving Mr. [redacted]’s service. Alternatively, Vivint agrees to waive fifty (50) percent of Mr. [redacted]’s pay off amount. Mr. [redacted] may cancel his Agreement for $1547.12, marked down from $3094.24. Before any customer enters into an Agreement with Vivint, and prior to the installation of any equipment, the customer must complete a telephonic Pre-Installation survey with Vivint’s Account Creation department. If a customer does not pass the required Pre-Installation survey, Vivint will not enter into an Agreement with the customer and will not install any equipment in the customer’s home. The purpose pf the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. During the Pre-Installation survey, Mr. [redacted] represented that he understood and agreed that his Agreement has an initial term of sixty (60) months and that he would pay a monthly monitoring service fee of $69.99 plus any applicable taxes each month during that term. He further represented that these terms and conditions were clearly provided on the front of his Agreement and that Vivint’s representative did not make any promises or commitments that were not written on the Agreement. Vivint relied on Mr. [redacted]’s representations during this survey and, based upon his representations, entered into an Agreement with him and installed an alarm system in his home. Due to Mr. [redacted]'s representations during the Pre-Installation survey cancellation without penalty is not warranted. Vivint agrees to the options stated above in resolution to this matter.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I would like to correct that they received the check on Dec 2nd per three employees verification. I have called 5 times since then to have this handled.  I appreciate the Revdex.com assisting in this matter. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although their response has given me what I requested, the way they responded making it effective immediately supports my allegations of poor customer service. 
Sincerely,
[redacted]

June 24, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: November 11, 2011             Date of Addendum: October 25, 2014                                         To Whom It May Concern:                              I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she now lives in a home where she no longer needs the system. Ms. [redacted] desires cancellation of her agreement without penalty and a refund.   At this time, Vivint has agreed to immediately cancel Ms. [redacted]’ account.   Vivint’s records show that on November 11, 2011, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  As such, the initial term of the agreement would have lapsed in May 2015.  However, Vivint spoke with Mr. [redacted] regarding moving his alarm service on October 25, 2014.  Mr. [redacted] represented that he was satisfied with Vivint’s services and that not only did he want to move the service to the new address, but that he was also interested in extending the term of his agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Due to the above information, no refund is warranted. However, Ms. [redacted] and Mr. [redacted] have no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted]

November 8, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 30, 2012           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A refund in the amount of $500.00 in not warranted at this time.Vivint’s records indicate that Ms. [redacted] signed a System Purchase and Services Agreement on July 30, 2012 with an initial term of forty-two (42) months, a monthly services fee of $49.99, plus any applicable taxes, during that term. Section 12 of this Agreement states, “Customer Duties: You will test the System’s protective devices and send test signals to the Center in accordance with our instructions at least monthly.”Vivint’s records show that Ms. [redacted] has not notified Vivint of any equipment issues until recently. Vivint’s records show that Ms. [redacted] first notified Vivint of her equipment concerns on October 11, 2017, and Vivint’s Scheduling department found an appointment for October 13, 2017; however, Ms. [redacted] cancelled this appointment. After further review, Vivint’s records show that Ms. [redacted]’s agreement with Vivint has been cancelled and she has no further contractual obligation to Vivint. Vivint’s records indicate that a refund in the amount of $50.00 is being sent to Ms. [redacted] in the form of a check.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 23, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: John H[redacted]  Vivint Account #: [redacted] Date of Agreement: May 22, 2009           To Whom It May Concern:I have...

reviewed the information provided by Mr. H[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. H[redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. H[redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

June 19, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Debra L[redacted] Vivint Account #: [redacted] Date of Agreement: April 15, 2015          To Whom It May Concern:I have reviewed...

the information provided by Ms. L[redacted] and appreciate the opportunity to respond. In her complaint, Ms. L[redacted] alleges that she was misled by a Vivint representative regarding contract terms, and has been experiencing equipment concerns since installation of her system. Now Ms. L[redacted] desires cancellation of the Agreement without penalty, and a refund of $52.99.  Vivint’s records indicate that prior to the installation of any equipment; Ms. L[redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. L[redacted] completed the required Pre-Installation Survey on April 15, 2015. During the recorded Pre-Installation Survey, Ms. L[redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Ms. L[redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. L[redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.  Cancellation of Ms. L[redacted]’s agreement without penalty is not warranted at this time. Further, Section 6 of the signed agreement, labeled as ‘Installation of the System’, states that the customer agrees to let Vivint install the system, and Vivint is not responsible for cosmetic blemishes to walls or coverings arising from the installation of any devices. Vivint believes in repair rather than cancellation is the appropriate course of action at this time. A representative from Vivint has recently attempted to contact Ms. L[redacted], in an effort to resolve these concerns.  Should Ms. L[redacted] still wish to cancel her agreement prematurely, her payoff amount would be $[redacted]; however, in an effort to assist Ms. L[redacted], Vivint is willing to lower his payoff amount by 25%, bringing the total payoff amount to $[redacted].  Alternately, Ms. L[redacted] can call in a schedule a free appointment with a Vivint field service professional. If Ms. L[redacted] wishes to take advantage of any of these offers, I would advise her to call Vivint’s Customer Care department at [redacted].If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

July 8, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement:...

August 3, 2010        Date of Addendum: March 4, 2016 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that her initial contract with Vivint, Inc. (“Vivint”) expired and that she was forced to renew the term of her Agreement over the phone. Ms. [redacted] desires cancellation of her Agreement without penalty.At this time, in an effort to resolve this matter, Vivint agrees to cancel Ms. [redacted]’s Agreement, effective immediately.Vivint’s records show that on August 3, 2010, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months. Ms. [redacted] took over responsibility for the contract in April 2011.  Vivint spoke with Ms. [redacted] regarding her alarm service on March 4, 2016.  Ms. [redacted] represented that she was interested in extending the term of her Agreement to keep her monthly rate and receive a free month of service.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite this extension of Ms. [redacted]’s Agreement, Vivint agrees to the above resolution.  Ms. [redacted] has no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:The so called signed contract they said we signed was mailed to us and we noticed my wife signature was forged by the salesman, thereby changing the initial contract from 24 to 42months! When we spoke to the representative on 6/2/17, we explained it to her and that was the ground for the contract termination.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for following up with me and my wife, good job Revdex.com!!
Sincerely,
[redacted]

January 31, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 4, 2017                   ...

     To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contact Mr. [redacted], in an effort to resolve his concerns.  A Vivint Field Service Professional is scheduled for February 4, 2018, to install a Vivint Glance Panel in Mr. [redacted]’s home. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 24, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement:...

September 24, 2012        Date of Addendum: June 23, 2014 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he  attempted to cancel his account about a year ago, but instead he was offered an extended term in exchange for some free months of service. Mr. [redacted] also states that he has had multiple equipment issues, and that he has not been given any acceptable cancellation options.  He desires cancellation of his agreement without penalty.A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve these concerns.  At this time, Vivint is willing to waive the extension of Mr. [redacted]’s Agreement and cancel his account at the end of his initial term.  The final payment for the initial term has been processed, and the account will be cancelled as of March 24, 2016.  Vivint’s records show that on September 24, 2012, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  Vivint spoke with Mr. [redacted] regarding his alarm service on June 23, 2014.  Mr. [redacted] represented that he was  interested in extending the term of his agreement in exchange for six (6) free months of service.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite the above information, in resolution to this matter, Mr. [redacted] has no further obligation to Vivint.  He may contact Vivint’s representative if he has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I have spoken with many many many reps from Vivint  the odds of getting in touch with the same one seems to be slim to none.  I do have emails with phone numbers on them but once again the reps on the phone WILL NOT transfer the call to them.  This process with the Revdex.com seems to be the best way to communicate with Vivint. If the system doesn't perform as any person would expect from a service that you pay for I will contact Vivint and wait for someone to  contact me for 96 hours after that I will try the Revdex.com again.
Sincerely,
[redacted]

February 2, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 26, 2014          To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted] may contact Vivint’s representative if he has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 28, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: May 19,...

2008        Date of Addendum: March 10, 2016 To Whom It May Concern: I have reviewed the information provided by Ms.  [redacted], daughter of Ms. [redacted], and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that her mother has had complications with her Vivint system since it was installed in March 2016, and that she has recently requested cancellation of her service but has been unable to due to an extension of the contract that was done over the phone. Ms. [redacted] desires cancellation of her mother’s Agreement without penalty.At this time, Vivint agrees to cancel Ms. [redacted]’s Agreement and service without penalty, effective immediately.Vivint’s records show that on May 19, 2008, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of sixty (60) months.  Vivint spoke with Ms. [redacted] regarding her alarm service on March 10, 2016.  Ms. [redacted] represented that she was interested in extending the term of her Agreement in exchange for an upgraded alarm system.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.  Although the extension of Ms. [redacted]’s Agreement is valid, Vivint agrees to the above resolution.  Ms. [redacted]  has no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Non Negioable after these Events
Complaint: [redacted]04, May 2015
I am rejecting this response because: These Events Happen Primarly by Installer, [redacted],  on Installation Date; Specific About "Loaving Downstairs HVAC Unit Thermostat Running" His Specific Instructions to both my wife and me, to Leave Downstairs Thermostat Always Running!
Entire Electric Bills for Each Month of Service Defective Equipment and Total Electric Bills; without Exceptions We Have Written Documentations of Vivint Damages to HVAC System and Wasted Electric Consumation
Sincerely,
[redacted] & [redacted] 05, May 2015

Complaint: [redacted]
I am rejecting this response because:The compliance officer noted that the account is in my name.  This is inaccurate (see attachment).  As previously stated, I have dedicated excessive time in resolving this matter.  Vivint repeatedly engages in fraud by allowing the account to be in the wrong person's name. I know other Vivint customers that experienced simat problems which could be a class action lawsuit.  Please see the attachmeny indicating the bill remains in the wrong name.I request the following:1- Name change on bill2- Zero balance
Sincerely,
[redacted]

March 22, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: January 30, 2016           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter is in the process of being resolved to Mr. [redacted]’s satisfaction. Mr. [redacted] may contact Vivint’s representative if he has any additional concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]