Vivint Smart Home Security

August 9, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: December 5, 2015To Whom It May Concern: I have reviewed the information provided by Mr....

[redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he cancelled his account within his free seven-day trial period, but that Vivint refused to close the account and sent it to a collections agency. He is requesting that the account be removed from collections and cancelled.Vivint’s records show that on December 5, 2015, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  By signing this Agreement, Mr. [redacted] represented that he understood and accepted all of the terms listed, and he agreed to pay a monthly rate of $49.99 for the entire forty-two month term. As stated in the contract, Vivint allows a three-day period in which the customer may cancel via written notice. Vivint has no record of an extended trial period being offered and no written notice of cancellation was ever provided. Vivint’s records further show that Mr. [redacted] stopped making his monthly payments after December 2015.  As such, the account was cancelled for non-payment on April 28, 2016, and was sold to an outside collections agency.  Mr. [redacted] must settle the balance of his account with this outside collections agency at this time. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:
The signature on this contract is not my signature and the salesman, Mr. B[redacted] accepted a fraudulent signature of my name without my permission or me being present during contract signing which is unethical and very illegal at best.  So at this point, it is unclear how my signature ended up on this contract without me being present during signing, but I will be taking legal action and/or filing charges against Vivint, inc., the salesman Seth B[redacted] for accepting or signing a forged signature on Vivint's (APAXALARM)behalf to make a sale and possibly against the consigner as well who will verify that I was not present during the contract signing or gave anyone permission to SIGN my name or accept a forged signature on my behalf. My biggest complaint is that the salesperson Mr. B[redacted] knowingly put my name down or accepted my signature without my permission or me being present during signing and never once explained during the phone call that I was being put in as a consigner on the contract for giving permission to install which is unbelieveable that you have salesmans on Vivint's behalf willing to take illegal steps to make a sale!!!
Sincerely,[redacted]

August 18, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: May 23,...

2015          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he has had multiple issues with his equipment, and that he has financial hardship due to family medical bills.  Mr. [redacted] states that he has requested cancellation of his System Purchase and Services Agreement (“Agreement”), but has been denied.  He desires cancellation of his Agreement without penalty.Due to Mr. [redacted]’s issues with his automated equipment, Vivint recently downgraded his service package and reduced his monthly services fee to $49.99.  A representative from Vivint has recently contacted Mr. [redacted], in an effort to further resolve his concerns. Mr. [redacted] and Vivint agreed to a reduced monthly services fee by 50% for the remaining term of his Agreement. Vivint’s records show that Mr. [redacted] signed his Agreement with Vivint on May 23, 2015, agreeing to an initial term of sixty (60) months and a monthly services fee of $64.99 during that term.  Cancellation of the Agreement without penalty is not warranted; however, Vivint agrees to the significant reduction of Mr. [redacted]’s monthly fee.  If Mr. [redacted] has any further questions or concerns, he may contact Vivint’s representative directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com: I have reviewed Mr. W[redacted]'s response in reference to complaint ID [redacted]. I would like to inform Vivint that I have been able to successfully plead my case before the Nassau County Police Department Permit Department and they have voided the $300.00 fine assessed against us. Therefore, I would like to thank Vivint for the offer but I am not eligible for the $150.00 reimbursement offered to me.Having said that I would like to take this opportunity to request Vivint to review their procedures regarding permits and guide their consumers prior to installation rather than relying on a standard form contract clause(s) once consumers are hit with a fine. I have been practicing law for many years and was able to read the local codes and successfully plead my case. I am pretty sure many consumers do not have the ability, time or knowledge to read local codes and figure out what to do.Our overall experience with Vivint's product and services was great and we were planning to add more services offered by Vivint until we faced this issue and the way it was dealt with initially. Anyhow, I would like to thank Vivint for their response.Sincerely, [redacted]

August 3, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 1, 2013          To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she was misled by a Vivint representative regarding the term of her System Purchase and Service Agreement (“Agreement”). Ms. [redacted] is requesting that Vivint cancel her Agreement without penalty. Vivint will agree to reduce Ms. [redacted]’s payoff by 50% so that she may cancel her Agreement.Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on May 1, 2013. During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $49.99 each month during that term.  Further, Ms. [redacted] represented that these terms were clearly outlined on her Agreement and that Vivint’s representative did not make any promises or commitments which were not written on her Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in her Agreement.   Due to the information above, cancellation without penalty is not warranted. Should Ms. [redacted] wish to cancel her Agreement prematurely, her payoff amount would be $999.80; however, in an effort to assist Ms. [redacted], Vivint is willing to reduce her payoff amount by 50%, bringing the total payoff amount to $499.90.  If Ms. [redacted] wishes to take advantage of this offer, I would advise her to contact a Vivint Legal Assistant at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: the company seems to be content with the fact that I went ahead and spent all day on the phone and emailed back and forth in an attempt to cancel my contract with them. They seem to have no desire to apologize for the level of customer service I received, nor the harassment from their salesman. Saturday afternoon a Vivent technician came to the door to remove the system that had already been removed earlier in the week. The guy who removed the system broke my dead bolt on my front door and installed the lock to my back door upside down. I not only have to purchase a new lock for the front door but I also had to remove and reset the other lock. I also had to pay ADT to come and install my old system since the Vivent technician left wires hanging out of my wall. I am not impressed nor relieved by the response that Vivent gave to this complaint. I hope that in the future they treat their customers better.
Sincerely,
[redacted]

July 17, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Vincent C[redacted] Vivint Account #: [redacted] Date of Agreement: December 11, 2012           To Whom It May...

Concern:I have reviewed the information provided by Mr. C[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. C[redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. C[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 15, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: June...

1, 2013           To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted], the account holder, in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. [redacted]’s satisfaction, with a pending service appointment on October 25, 2016.  Vivint’s representative has also sent confirmation of this resolution to Mr. [redacted] via email.  Mr. [redacted] or Ms. [redacted] may contact Vivint’s representative directly with any further questions or concerns in this matter.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 12, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: June 1, 2015          To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he offer a credit of four (4) months’ worth of service by Vivint as a goodwill to stay with Vivint after a technician no showed on him. Mr. [redacted] further alleges that this credit was not applied to his account. Mr. [redacted] now desires the cancellation of his account without penalty.    Vivint’s records indicate that prior to the installation of any equipment; Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on May 19, 2015. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.    Vivint’s records indicate that Mr. [redacted]’s install appointment was rescheduled to June 1, 2015, because the assign Field Service Professional called in sick on the day of his original installation. Vivint attempted to pull calls from the numbers Mr. [redacted] has provided in his response =, but Vivint has no record the alleged credit was ever offered to Mr. [redacted]. Cancellation of Mr. [redacted] account is not warranted at this time, however Vivint would like to assist Mr. [redacted]. Should Mr. [redacted] wish to cancel his Vivint agreement prematurely, he may pay off the remaining balance on his account – currently $[redacted], however Vivint will take 25% off the payoff amount, bringing it to $[redacted]. Alternatively, Vivint has agreed to apply a credit of $[redacted], equal to four months of Mr. [redacted]’s service fee, if Mr. [redacted] agrees to continue his service. If Mr. [redacted] wishes to take advantage of this offer, I would advise him to contact Vivint’s Customer Loyalty department at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

July 31, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: N/A  ...

        To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. [redacted]’s satisfaction. Ms. [redacted] has no obligation to Vivint, and her mother’s Agreement has been cancelled and she has no further obligation to Vivint.  In addition, a refund of July’s payment, in the amount of $64.94, is being sent to Ms. [redacted]’s mother.  She should receive the check in 7-10 days.  I apologize for any inconvenience or hardship this process may have caused Ms. [redacted].If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 6, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: June 25, 2016...

          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had problems with her system since it was installed, and that Vivint has not resolved these problems with her.  Ms. [redacted] further states that she advised Vivint she was unable to make her payments and had equipment problems, but that Vivint discontinued her system and continues to charge her.  She desires cancellation of her account and no further charges.Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she agreed to an initial term of sixty (60) months, a monthly services fee of $65.99, plus any applicable taxes, during that term, and a one-time activation fee of $399.00. Ms. [redacted] notified Vivint of problems with her system, and Vivint sent technicians when requested and downgraded her plan to reduce her monthly fee.Vivint’s records further show that Ms. [redacted] stopped making her monthly payments after February 2017.  As such, the account was cancelled for non-payment on July 28, 2017, and was sold to an outside collections agency.  Ms. [redacted] must settle the balance of her account with this outside collections agency at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 26, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 30, 2013           To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. If Mr. [redacted] has any further questions or concerns, he may contact the representative directly. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 4, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: June 25,...

2010        Date of Addendum: February 28, 2014 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has recently requested cancellation of her Agreement, but that Vivint advised that she is still within the term of the Agreement and will not cancel it. Ms. [redacted] desires cancellation of her Agreement without penalty.At this time, Vivint agrees to cancel Ms. [redacted]’s Agreement without penalty, effective immediately.Vivint’s records show that on June 25, 2010, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  Vivint spoke with Ms. [redacted] regarding her alarm service on February 28, 2014.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her Agreement in exchange for two free months of service and extension of her warranty.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite the validity of this extension, Vivint agrees to the above resolution.  Ms. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided Vivint has a technician fix the issue before 10/15.
Sincerely,
[redacted]

August 14, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 5, 2016To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and...

appreciate the opportunity to respond. In his complaint, Mr. [redacted] claims that his sales representative informed him that they did not need internet in order to use the system, but that they would not be able to use some of the features. He then states that he was not informed that internet is needed to update the system’s software. Furthermore, he states that he was advised that they would receive a ‘soft’ credit check but were instead hit with a ‘hard’ check. As such, he is requesting immediate cancellation and removal of Vivint’s equipment. At this time, Vivint is willing to offer two months of free service to compensate Mr. [redacted] for any inconveniences he has encountered. Cancellation without penalty is not currently warranted. Vivint’s records show that on May 5, 2016, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of sixty (60) months.  By signing this Agreement, Mr. [redacted] represented that he understood and accepted all terms of the Agreement, including Vivint’s statement that some device features require an internet connection and that any charges for such is the customer’s responsibility. The contact further states that after one hundred and twenty (120) days from installation, the customer will be responsible for paying a service charge for any technician visit. The Agreement also states that the customer authorizes Vivint to conduct credit investigations. Unfortunately, Vivint has no control over how the credit company processes the check. In resolution to this matter, Vivint agrees to the above offer. Two months of free service have been credited to Mr. [redacted]’s account. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: My mother suffered a heart attack while this system was supposedly in operation, and subsequently had a pacemaker put in as a result. This is one of the two times she fell and was incapacitated and no assistance was precipitated by the alarm. I will obtain the records from the hospital stay which will include the date of incident. If the company is unwilling to take responsibility for their failed equipment, I will be forced to avail myself of any and all methods of recourse available to recover my mother's funds.
Sincerely,
[redacted]

Revdex.com:
We have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to us. We received the refund check for the $169.99. According to
the Vivint Representative we shouldn’t be concerned about the “make a payment”
for $191.00 still on the account because the balance is zero; therefore we are
closing the case as satisfactory.
We are thankful for the Revdex.com as a resource when all else failed
to rectify our account.
Sincerely,
[redacted] And [redacted]

August 14, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Frank E[redacted]  Vivint Account #: [redacted] of Agreement: April 30, 2015          To Whom It May Concern:I have...

reviewed the information provided by Mr. E[redacted] and appreciate the opportunity to respond. In his complaint, Mr. E[redacted] alleges that he was misled by a Vivint representative regarding equipment monitored by Vivint, and that he now has to pay for two security services. Mr. E[redacted] desires Vivint to follow through on promises made by its representatives.   Vivint’s records indicate that prior to the installation of any equipment; Mr. E[redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. E[redacted] completed the required Pre-Installation Survey on April 29, 2015. During the recorded Pre-Installation Survey, Mr. E[redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term. Mr. E[redacted] was ask during the Pre-Install Surrvey if he had a previous security system active, to which Mr. E[redacted] answered that he did not. Further, Mr. E[redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. E[redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.    Vivint policy state that Vivint will not install nor utilize existing external sirens. A representative of Vivint has recently attempted to reach out to Mr. E[redacted], in an attempted to resolve his concerns. Vivint has agreed to apply a credit of two months’ worth of service to Mr. E[redacted]’s account in an effort to assist them in him in this matter. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

September 25, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 25, 2011           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he has had equipment complications that were not resolved by Vivint. Mr. [redacted] also alleges he had multiple appointment scheduled to fix his equipment, but the technician did not show up for appointments. Mr. [redacted] further alleges that his initial agreement with Vivint has expired, but the account has not been cancelled. Mr. [redacted] desires the cancellation of his agreement without penalty.Vivint’s records indicate that on June 25, 2011, Mr. [redacted] signed a Purchase and Services Agreement, representing that he agreed to an initial term of forty-two (42) months of service, and a monthly fee of $60.99 during this term. In Section 2.4 of the agreement states, “The original term of this agreement starts on the day this agreement is signed and continues for forty-two (42) months, and will automatically continue from year to year thereafter unless cancelled by either of us in writing no later than thirty (30) days before the end of the original term or any renewal term.” Vivint did not receive a written Notice of Cancellation thirty (30) days prior to the initial end date; as such Mr. [redacted]’s agreement was renewed with Vivint. Vivint records further indicate that a service appointment was never scheduled on Mr. [redacted] on after his install appointment, nor was there a requested for an appointment. All charges are valid on Mr. [redacted]’s account, and currently Mr. [redacted]’s account is four (4) months past due. Cancellation is not warranted, but Vivint would like to assist Mr. [redacted]. Vivint has agreed to waive the past due balance on the Mr. [redacted]’s account, and Vivint has agreed to the cancellation of the account. Mr. [redacted] no longer has any contractual obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

April 23, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 29, 2011        To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he cancelled his account with Vivint, and then realized that he had a credit of $16.31 on his account.  Mr. [redacted] desires a refund of $16.31.  Vivint’s records indicate that a check in the amount of $[redacted] is being sent to the mailing address on file.  Mr. [redacted]’s account is cancelled, and he has no further obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, [redacted]. [redacted]