Vivint Smart Home Security

July 29, 2016 Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: July 8, 2008           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. If Ms. [redacted] has any additional concerns, she may contact Vivint’s representative directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.  Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 10, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 4, 2017          To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has experienced technical issues with her system. She explains that nothing has been done to correct these issues. Ms. [redacted] requests cancellation of her Agreement with no penalty.Vivint agrees to cancel Ms. [redacted]’s Agreement, provided she return the equipment which was installed in her home.Vivint provides a Right of Rescission period immediately following installation of the equipment, during which time Ms. [redacted] would have been able to contact Customer Care to address any concerns from the Pre-Installation Survey and cancel services. Records indicate that Ms. [redacted] made no attempt to cancel services within this Right of Rescission period. Additionally Vivint is able to provide repair services to correct technical issues.Despite this information, Vivint agrees to the above resolution. Ms. [redacted] should contact Vivint by phone at (801) 850-3121 to arrange for the removal of the equipment and cancellation of her service.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 3, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: April...

25, 2016        To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she recently downgraded her system after multiple issues with the cameras at her home, and was promised a reduced monthly services fee as well as a $10 discount for the next 12 months.  Ms. [redacted] states that Vivint has not yet reduced her monthly fee.  She desires the promised adjustment to her monthly rate, and credit for the overpayment she has made for the past 2 months.  At this time, Ms. [redacted]’s monthly services fee has been adjusted to $59.99, plus any applicable taxes, for the remaining term of her Agreement.  The $10 discount for 12 months was applied, beginning July 2016.  Vivint previously credited Ms. [redacted]’s account for the first 2 months she overpaid.  I have applied a credit in the amount of $92.60 to reimburse the overpayment for the last 2 months.  This credit will cover October’s monthly service fee, and part of November’s.Vivint’s records confirm that Ms. [redacted] agreed to a downgrade of her service in July 2016, so her monthly services fee would be $59.99, plus any applicable taxes, for the remainder of her Agreement term.  Vivint also agreed at that time to give her a $10 credit each month for the next 12 months.  The $10 credit was applied beginning in July 2016; however, the monthly services fee was not updated properly until after September’s payment.  At this time, Ms. [redacted]’s account has been updated to reflect the downgraded and discounted rate, and she has been credited for the overpayment.  I apologize for any undue delay in this process.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 21, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted]Vivint Account #: [redacted] Date of Agreement: May 19, 2014         To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] alleges that she did not sign a forty eight (48) month contract. Ms. [redacted] desires cancellation of the Agreement. Vivint’s records indicate that the account holder [redacted] did enter into an Agreement with Vivint in which the contract term was forty two (42) months. A copy of this Agreement can be sent to Ms. [redacted] at her request.  Never the less, in an effort to assist Ms. [redacted] Vivint will cancel the Agreement without penalty, Mr. and Ms. [redacted] have no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

September 30, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant:  [redacted]        Vivint Account #: [redacted]        Date of Agreement:...

 July 8, 2016 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that Vivint’s sales representative agreed to pay off his existing alarm contract with another company and that this has not been fulfilled yet.  Mr. [redacted] also explains that he has had complications with his equipment. He desires $450.00 to pay off his previous security company, an apology from Vivint, and compensation for the delay.  Mr. [redacted] notified Vivint of his concern with the payoff of his previous company on September 30, 2016, and a representative from Vivint has contacted him to resolve this concern.  A payment of $429.50 is being sent directly to the bank account on file to pay off Mr. [redacted]’s previous alarm company.  Mr. [redacted] notified Vivint of his equipment complications via Vivint’s website, and on July 25, 2016 a representative contacted him and scheduled a service visit for July 27, 2016.Vivint would like to apologize for any undue delay in these matters.  A credit of $87.08 has been applied to Mr. [redacted]’s billing account to cover October’s service fee, for any inconvenience this may have caused.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759 attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 19, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: February 17, 2013           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges her husband was medically discharged from the military and requested cancellation of the account, but Vivint kept the account active. As a result she was unable to pay and the account was sent to the collections. Ms. [redacted] desires Vivint contact the collection agency and resolve this matter. Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term. Ms. [redacted] contacted Vivint on August 22, 2013, to request cancellation of her account due to a military move. During this conversation with a Vivint representative, Ms. [redacted] was informed on the options she had to either move the system with her or provide documentation she was moving out of Vivint’s service area (this includes on base military housing). Vivint did not receive any documentation to properly review the account, so the account remained active. Vivint’s records further show that Ms. [redacted] stopped making her full monthly payments after June 2013. As such, the account was cancelled for non-payment on October 30, 2013, and was sold to an outside collections agency. However a Vivint representative has recently been in contact with Ms. [redacted] and is in the process of resolving this matter. If Ms. [redacted] requires any additional assistance, she may contact that representative directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 5, 2016 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 26, 2015                                                              To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]

June 19, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Courtney [redacted] Vivint Account #: [redacted] Date of Agreement: August 01, 2014            To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. Vivint will accept Ms. [redacted]’s proposed contract pay off amount of $1,000.00. Once the amount is received by Vivint, Vivint will cancel the Agreement leaving Ms. [redacted] with no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. [redacted]

October 27, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 27, 2017           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that per his Agreement Vivint has charged an additional month of service following his request to cancel services. Mr. [redacted] request a refund for this charge and adjustments to the cancellation policy on Vivint’s website. After further review, Vivint’s records show that Mr. [redacted]’s Agreement with Vivint has been cancelled and he has no further contractual obligation to Vivint.  Additionally Vivint has refunded his final payment in the amount of $57.99 as requested. Vivint’s website directs customers to contact Vivint’s Customer Loyalty department for information on account cancellation. Once Mr. [redacted]’s contacted Vivint’s Customer Loyalty department he was immediately informed of the cancellation clause in question. Additionally, as stated, this clause is clearly outlined on Mr. [redacted]’s System Purchase and Services Agreement.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 17, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 8, 2016                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that she no longer wants the system and attempted to cancel her account. Ms. [redacted] requests cancellation of her account and a full refund.   Vivint has agreed to cancel Ms. [redacted]’s account and has submitted a refund of $240.98 that will go back into the account within 7-10 business days.   Vivint requires all customers who desire cancellation within their right of rescission period to send in a notice of cancellation via fax, email or mail. Vivint’s records indicate that Ms. [redacted] was made aware of this policy on July 9, 2016, however, Vivint did not receive her notice of cancellation until August 17, 2016.   Despite the information above, Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

April 12, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 12, 2012             Date of Addendum: April 24, 2015                                         To Whom It May Concern:                              I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she does not recall extending the term of her agreement over the phone with Vivint, and that now she is unable to cancel her agreement. Ms. [redacted] desires cancellation of her agreement without penalty.   At this time, Vivint is willing to immediately cancel Ms. [redacted]’s account without penalty.   Vivint spoke with Ms. [redacted] regarding her alarm service on April 24, 2015.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a sixty (60) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement sixty months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.                           Despite the information mentioned, Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

July 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 3,...

2015          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had many complications with her alarm system.  She explains that Vivint sent her the wrong replacement sensor and then tried to charge her for a different one.  Ms. [redacted] further states that she has not received a Vivint yard sign and has had sales representatives come to her home selling Vivint systems. She states that she stopped paying her monthly service fee and then began receiving calls and emails from Vivint, but she does not believe that any of these calls were made in an effort to resolve her complaints. Ms. [redacted] states that she was not aware Vivint would not warrant equipment that was existing in her home before Vivint’s installation, and that Vivint has refused to replace that equipment for free.  She requests that Vivint cancel her System Purchase and Services Agreement (“Agreement”) and refund payments made for service that was not working properly, in the amount of $350.00.In an effort to resolve this matter, Vivint has waived the past due balance owing on Ms. [redacted]’s account in the amount of $253.96, to cover any system downtime.  Vivint has not yet had an opportunity to repair or replace any defective equipment in Ms. [redacted]’s home.  As such, Vivint is also willing to send a technician to Ms. [redacted]’s home to inspect her system, repair as needed and install up to four (4) points of new equipment and a yard sign at no cost.  Ms. [redacted] may schedule this appointment by contacting Vivint’s Customer Care department at ###-###-####.Vivint’s records show that Ms. [redacted] entered into an Agreement on July 3, 2015 with an initial term of sixty (60) months and a monthly services fee of $49.99 plus any applicable taxes.  This Agreement states that Vivint cannot warrant products provided by a third party used in connection with the system (Section 3).  The Agreement also states that it is the customer’s duty to regularly test the system and to notify Vivint if a problem with the system arises (Section 12).  Vivint agrees to repair the system at the customer’s request and at the prevailing visit fee (Section 5), and Vivint has not yet had the opportunity to schedule a service visit to make any necessary repairs. Vivint first offered to send a replacement part to Ms. [redacted] to avoid charging a visit fee.  A representative from Vivint’s Executive Resolutions team attempted to contact Ms. [redacted] on 4/5/16, 4/6/16, and 4/8/16 as a result of a comment Ms. [redacted] posted on Vivint’s CEO Promise page.  The purpose of these attempts to call and email Ms. [redacted] was to assist her in resolving the issues she described in her comment.    Vivint believes that repair, rather than cancellation, is the proper course of action in this case and would like the opportunity to resolve Ms. [redacted]’s concerns with the system.  As such, Vivint agrees to the above resolution and encourages Ms. [redacted] to contact Vivint and schedule a service visit.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 13, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]    Date of Agreement: May 23, 2014           To Whom It May Concern: I have reviewed the rebuttal Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s rebuttal, he explains again that he had issues with the equipment. As such, Mr. [redacted] still requests that his buyout fee be refunded.Vivint maintains its stance that refunding Mr. [redacted]’s buyout fee is not warranted. Because Mr. [redacted] paid the contractual buyout fee to complete his agreement with Vivint. Mr. [redacted] no longer has any obligation to Vivint. If Mr. [redacted] has any questions or concerns he may contact Vivint’s Customer Care Department. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 25, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 12, 2015           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he has had equipment complications since the installation of his system that have not been resolved, and that Vivint has not compensated him sufficiently for the time that he has not used certain features of the Vivint system. Mr. [redacted] desires removal of Vivint’s equipment from his home, and cancellation of his Agreement without penalty. A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve this matter.  Vivint is willing to cancel Mr. [redacted]’s Agreement without penalty at this time, if he will allow Vivint to retrieve its equipment from his home.  Mr. [redacted] may contact the representative who has reached out to him, to schedule an appointment for this removal.  Following removal of the equipment, the past due balance on the account will be waived and Mr. [redacted] will have no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

June 10, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Adam G[redacted] Vivint Account #: [redacted] Date of Agreement: April 17, 2013          To Whom It May Concern:I have...

reviewed the information provided by Mr. G[redacted] and appreciate the opportunity to respond. In his complaint, Mr. G[redacted] alleges that he was misled regarding the term of his agreement.  Mr. G[redacted] desires to be cancelled without penalty.Vivint’s records indicate that prior to the installation of any equipment, Mr. G[redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. G[redacted] completed the required Pre-Installation Survey on April 17, 2013 During the recorded Pre-Installation Survey, Mr. G[redacted] represented that he understood and agreed to the initial term of forty two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. G[redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. G[redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement. Cancelation without penalty is not warranted at this time. However in an effort to assist Mr. G[redacted] Vivint has agreed to discount Mr. G[redacted]’s contract pay out amount by (10) ten percent.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 18, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]   Date of Agreement: August 5, 2015           To Whom It May Concern: I have reviewed the response from Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s rebuttal he explains that he does not accept Vivint’s response because he has filed a police report and has been in contact with Vivint’s customer care and there has not been a resolution. A representative from Vivint has previously attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint recommends that Mr. [redacted] continue to work with his local police department until they have concluded their investigation and have changed the guilty party. After witch, Mr. [redacted] can seek proper compensation from charged party. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 21, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 3, 2017           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 13, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 21, 2016           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted] may contact Vivint’s representative if he has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 29, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Louise D[redacted] Vivint Account #: [redacted] Date of Agreement: September 12, 2009           To Whom It May Concern:I...

have reviewed the information provided by Ms. D[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. D[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. D[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

August 5, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 15, 2014           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] states that her original payment came out of her bank account sooner then what was agreed upon when she signed her System Purchase and Services Agreement (“Agreement”) and that when she attempted to change the due date of her monthly payments Vivint would not allow her to do so without paying a fee of $30. Ms. [redacted] explains that she has had multiple issues with her service, and she requests cancellation of her Agreement without penalty.Vivint agrees to cancel Ms. [redacted] Agreement without penalty provided Ms. [redacted] pays her past due balance of $160.29.  Vivint’s records indicate that Ms. [redacted] signed an Agreement on August 15, 2014, indicating that she understood and agreed that she would be charged an activation fee of $198.00 and a monthly service fee upon the installation of the system. Ms. [redacted] was not charged a fee for changing her payment due date. Ms. [redacted] was charged a pro-rated amount for the time that she was receiving service between the due date change. Ms. [redacted] was also granted a $15 credit to go towards this service charge as an effort of goodwill. Although cancellation of the Agreement without penalty is not warranted at this time, Vivint agrees to the above resolution. A representative from Vivint will reach out to Ms. [redacted] to set up a payment arrangement of her final bill. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer