Vivint Smart Home Security

July 15, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Christopher C[redacted] Vivint Account #: [redacted] Date of Agreement: July 9, 2010           To Whom It May Concern:I...

have reviewed the information provided by Mr. C[redacted] and appreciate the opportunity to respond. In his complaint Mr. C[redacted] alleges that he did not extend his contract. Mr. C[redacted] desires cancellation of the Agreement. A representative from Vivint has recently attempted to contact Mr. C[redacted] in an effort to resolve his concerns. Vivint’s records indicate that on July 8, 2013 Mr. C[redacted] did agree to extend his contract for an additional forty two (42) months. Mr. C[redacted] received $5 off his monthly service fee and a free system inspection appointment for his contract extension. Mr. C[redacted] is free to call into Vivint’s Customer Loyalty department to review this recorded phone call. However, in an effort to assist Mr. C[redacted] Vivint will agree to terminate the Agreement without penalty. Mr. C[redacted] must contact Vivint’s Customer Loyalty department to take advantage of this offer.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 13, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: June 10, 2008        To Whom It May Concern:In her rebuttal, Ms. [redacted] states that this matter has not been resolved because she received a statement from Vivint from 1/24/2018 which shows that she owes $593.30, and she believes that her bank has not been reimbursed for the payment Vivint attempted to collect on 1/5/2018 in the amount of $600.30.Vivint confirms that an invoice was automatically mailed on January 24, 2018 which showed that, as of that date, the balance due was $593.30 (this is because the attempted payment of $600.30 had been returned to the bank on January 23, 2018).  However, on January 25, 2018, Vivint applied a credit to the billing account to zero out that balance.  I have included with this response a copy of Vivint’s records which show the current balance of Ms. [redacted]’s billing account. Due to the additional credit applied to the account to cover any bank fees, Ms. [redacted] did not have to pay February’s service fee, and there is still a credit of $20.69 on the account to cover some of March’s service fee.Again, Vivint’s records show that the full payment of $600.30 was returned to Ms. [redacted]’s bank by Vivint on January 23, 2018.  Ms. [redacted] has been advised that she may provide a copy of her bank statement for review if she believes that it shows differently.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 21, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 3, 2017           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 27, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Melisa B[redacted] Vivint Account #: [redacted] Date of Agreement: July 15, 2015           To Whom It May Concern:I...

have reviewed the information provided by Ms. B[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. B[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. B[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 19, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Quentin L[redacted]  Vivint Account #: [redacted] Date of Agreement: July 18, 2015           To Whom It May Concern:I...

have reviewed the information provided by Mr. L[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. L[redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. L[redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

June 10, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Adam G[redacted] Vivint Account #: [redacted] Date of Agreement: April 17, 2013          To Whom It May Concern:I have...

reviewed the information provided by Mr. G[redacted] and appreciate the opportunity to respond. In his complaint, Mr. G[redacted] alleges that he was misled regarding the term of his agreement.  Mr. G[redacted] desires to be cancelled without penalty.Vivint’s records indicate that prior to the installation of any equipment, Mr. G[redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. G[redacted] completed the required Pre-Installation Survey on April 17, 2013 During the recorded Pre-Installation Survey, Mr. G[redacted] represented that he understood and agreed to the initial term of forty two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. G[redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. G[redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement. Cancelation without penalty is not warranted at this time. However in an effort to assist Mr. G[redacted] Vivint has agreed to discount Mr. G[redacted]’s contract pay out amount by (10) ten percent.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 10, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Timothy S[redacted] Vivint Account #: [redacted] Date of Agreement: November 22, 2013           To Whom It May Concern:I...

have reviewed the information provided by Mr. S[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. S[redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. S[redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 5, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: June 24, 2015           To Whom It May Concern: I have reviewed response from Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s response he explains that he has not received a response from Vivint. Vivint’s records indicate that an email was sent to Mr. [redacted] via the email provided in his complaint on December 29, 2016. A Vivint representative has attempted to contact Mr. [redacted]   by the email. Vivint’s records show that Mr. [redacted]’s account has been canceled as of December 29, 2016. Mr. [redacted] may contact the Vivint representative who reached out to him if he has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 22, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]             Vivint Account #: [redacted]              Date of Agreement: June 28, 2016                                                                To Whom It May Concern:   I have reviewed the additional information provided by Ms. [redacted] and appreciate the opportunity to respond.   A representative from Vivint has been in contact with Ms. [redacted] and is currently in the process of resolving her concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted]

December 20, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant:  [redacted]        Vivint Account #: [redacted]        Date of Agreement:  June 18, 2016 To Whom It May Concern: In his rebuttal, Mr. [redacted] states that his concerns regarding cybersecurity and lost wages were not addressed in Vivint’s previous response.  He states that Vivint violated the Federal Trade Commission Act by not providing cybersecurity, and that he missed work to address problems with Vivint’s system.  In addition to the cancellation of his remaining Agreement term and the refund of $198.00, Mr. [redacted] desires compensation in the amount of $1,302.00.  In resolution to this matter, Vivint has waived the remaining months of Mr. [redacted]’s legally-binding Agreement (a value of $3,455.64).  Vivint has also reimbursed the installation fees and the monthly fees paid for the Space Monkey service.Vivint does not reimburse for lost wages, and Vivint disputes Mr. [redacted]’s claimed violations of the Federal Trade Commission Act.  Furthermore, any concerns regarding access to Mr. [redacted]’s network have been remedied as the account is now cancelled and all amounts paid for the Space Monkey device have been refunded.  No further compensation is warranted. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759 attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 1, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: November 20, 2015           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he has had some issues with the equipment in the home and getting a technician out to his home to fix/replace the equipment. As such, Mr. [redacted] requests that a technician come out to his home and fix the issue or to be released from the contract without penalty.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. A Vivint technician went to Mr. [redacted]’s home on January 28, 2017 and fix the issue Mr. [redacted] had been experiencing. Further two free months were given to Mr. [redacted] to cover the downtime of his system. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 30, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant:  [redacted]        Vivint Account #: [redacted]        Date of Agreement:...

 July 8, 2016 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that Vivint’s sales representative agreed to pay off his existing alarm contract with another company and that this has not been fulfilled yet.  Mr. [redacted] also explains that he has had complications with his equipment. He desires $450.00 to pay off his previous security company, an apology from Vivint, and compensation for the delay.  Mr. [redacted] notified Vivint of his concern with the payoff of his previous company on September 30, 2016, and a representative from Vivint has contacted him to resolve this concern.  A payment of $429.50 is being sent directly to the bank account on file to pay off Mr. [redacted]’s previous alarm company.  Mr. [redacted] notified Vivint of his equipment complications via Vivint’s website, and on July 25, 2016 a representative contacted him and scheduled a service visit for July 27, 2016.Vivint would like to apologize for any undue delay in these matters.  A credit of $87.08 has been applied to Mr. [redacted]’s billing account to cover October’s service fee, for any inconvenience this may have caused.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759 attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 22, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 25, 2013                                                   To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, Mr. [redacted] explains that he has attempted to cancel his account; however, he has been unsuccessful. Mr. [redacted] does not state the reason for cancellation. He requests cancellation of his account.   Although not warranted, Vivint will cancel Mr. [redacted]’s account as a sign of goodwill.   Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on July 25, 2013.   During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $57.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.     Despite the information mentioned, Mr. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

March 13, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 11, 2014         To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. A legal Vivint representative has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is currently being resolved to Ms. [redacted]’s satisfaction. If she has any further questions or concerns, she may contact Vivint’s representative directly. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 10, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   [redacted]  Complaint number: [redacted] Vivint Account #: [redacted] Date of Agreement: June 20, 2015           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mrs. [redacted] in an effort to resolve their concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: October 17, 2016          To Whom It May Concern:I have reviewed the response from Ms. [redacted] and appreciate the opportunity to respond. In her rebuttal, Ms. [redacted] explains that she does not accept Vivint’s response because she did not sign the System Purchase and Services Agreement (“Agreement”) and did not agree to a sixty (60) month contract.A Vivint representative has previously attempted to contact Ms. [redacted] via email in an effort to resolve her concerns. Vivint maintains its stance that termination of the Agreement is not warranted due to the facts Vivint provided previously. If Ms. [redacted] would like to listen to the recorded pre-install survey or would like to view the singed contract that Vivint has on file she may contact the Vivint representative who reached out to her.Vivint is still willing to remove her account from collections and reactivate it if she agrees to continue to pay her monthly payment as stated in the agreement. Vivint would also send a technician to Ms. [redacted]’s home to fix/replace any equipment that is not working properly. If Ms. [redacted] would like to proceed with this resolution she may contact the Vivint representative who previously reached out to her. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 8, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 14, 2014          To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. Mr. [redacted] alleges to having equipment complications with his security system that have not been resolved.  Mr. [redacted] desires cancellation of his Vivint agreement without penalty.  Vivint’s records indicate that Mr. [redacted] signed a System Purchase and Services Agreement on May 14, 2014 with an initial term of sixty (60) months, a monthly services fee of $69.99, plus any applicable taxes, during that term, and a total equipment fee of $4,799.40. Vivint provides a Right of Rescission period immediately following installation of the equipment, during which time a customer may cancel the Agreement for any reason. Cancellation of Mr. [redacted]’s agreement without penalty is not warranted at this time.  Vivint’s records show that Mr. [redacted] first notified Vivint of his equipment concerns on February 19, 2015, and Vivint’s Scheduling department offered to schedule an appointment however Mr. [redacted] wasn't willing to pay for a technician. Section 5 of the System Purchase and Services Agreement states:After the initial one hundred and twenty (120) day period, we will, so long as we are providing services pursuant to this Agreement, provide a replacement for any defective part without charge, but you will pay a visit charge for each service call at our then-prevailing visit fee, plus any applicable taxes. All charges for repair service are due and payable upon completion of the service call, and you agree to pay the same. Mr. [redacted] called Vivint on March 7, 2015, and an appointment was scheduled for March 7, 2015; however Mr. [redacted] rescheduled. Vivint’s records indicate that Mr. [redacted] again contacted Vivint on March 9, 2015, and an appointment was scheduled for March 21, 2015Vivint was not notified of any further equipment issues until recently.  A Vivint Field Service Professional was dispatched to Mr. [redacted]’s home on April 27, 2017, and replaced the batteries for the Vivint motion detector, to improve communication on the panel.Vivint would like to ensure that Mr. [redacted] is able to utilize his system as intended, and will send a field service professional to his home at no charge. Should Mr. [redacted] still be experiencing complications with his equipment, I would advise him to call Customer Care at 1-800-216-5232, and schedule this appointment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 17, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Elizabeth [redacted]  Vivint Account #: [redacted] Date of Agreement: May 31, 2012           To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. [redacted]

March 30, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 12, 2014          To Whom It May Concern:I have reviewed the...

information provided by Mrs. [redacted] and appreciate the opportunity to respond. In her complaint, Mrs. [redacted] states that she was unware of the contract length, and now is unable to cancel her agreement. Mrs. [redacted] desires cancellation of the Agreement without penalty.  Should Mrs. [redacted] wish to cancel her agreement prematurely, her payoff amount would be $1195.74; however, in an effort to assist Mrs. [redacted], Vivint is willing to lower her payoff amount by 55%, bringing the total payoff amount to $538.08.  Alternately, Mrs. [redacted] has been offered a reduced monthly rate by $10.00 for the remainder of her initial term.  Vivint’s records indicate that prior to the installation of any equipment; Mrs. [redacted] signed a Vivint Purchase and Service Agreement. This agreement stated that Mrs. [redacted]’s Initial Term of Contract is sixty (60) months. Mrs. [redacted]’s signature represented that she understood and agreed to the initial term of sixty (60) months.Cancellation of Mrs. [redacted]’s agreement without penalty is not warranted at this time; however, if Mrs. [redacted] wishes to take advantage of either of the offers explained above, she may contact a Vivint representative.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 24, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Reynaldo P[redacted]  Vivint Account #: [redacted] Date of Agreement: February 7, 2013          To Whom It May Concern:In his rebuttal, Ms. Maria P[redacted] declined the offers previously made to Mr. P[redacted]. Vivint maintains its stance in the case of Mr. P[redacted]’s account. Vivint’s records indicate that Vivint representatives have made multiple attempts to reach out to Mr. P[redacted] about this matter, but the representatives have not been able to make contact with him. Cancellation of Mr. P[redacted]’s account without penalty is not warranted at this time. Vivint is willing to schedule an appointment to move Mr. P[redacted]’s system to his new home, and provide Mr. P[redacted] a credit for system down time. Alternately, if Mr. P[redacted] desires to cancel his account prematurely, Vivint is willing to offer a reduced payoff of 25% off. Mr. P[redacted]’s payoff would now be $[redacted]. If Mr. P[redacted] wishes to take advantage of either of these offers, I would advise him to contact Vivint’s Customer Loyalty department at [redacted].If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]