Vivint Smart Home Security

March 13, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 11, 2014         To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. A legal Vivint representative has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is currently being resolved to Ms. [redacted]’s satisfaction. If she has any further questions or concerns, she may contact Vivint’s representative directly. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 25, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Jorge M[redacted] Vivint Account #: [redacted] Date of Agreement: October 29, 2011           To Whom It May Concern:I have...

reviewed the information provided by Mr. M[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. M[redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. M[redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 20, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant:  [redacted]        Vivint Account #: [redacted]        Date of Agreement:  June 18, 2016 To Whom It May Concern: In his rebuttal, Mr. [redacted] states that his concerns regarding cybersecurity and lost wages were not addressed in Vivint’s previous response.  He states that Vivint violated the Federal Trade Commission Act by not providing cybersecurity, and that he missed work to address problems with Vivint’s system.  In addition to the cancellation of his remaining Agreement term and the refund of $198.00, Mr. [redacted] desires compensation in the amount of $1,302.00.  In resolution to this matter, Vivint has waived the remaining months of Mr. [redacted]’s legally-binding Agreement (a value of $3,455.64).  Vivint has also reimbursed the installation fees and the monthly fees paid for the Space Monkey service.Vivint does not reimburse for lost wages, and Vivint disputes Mr. [redacted]’s claimed violations of the Federal Trade Commission Act.  Furthermore, any concerns regarding access to Mr. [redacted]’s network have been remedied as the account is now cancelled and all amounts paid for the Space Monkey device have been refunded.  No further compensation is warranted. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759 attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February, 27 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]           To Whom It May Concern:I have reviewed the information provided by Ms....

[redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that the system was never installed in her home. Ms. [redacted] further states after several requests her initial payment has not been returned. Ms. [redacted] desires a refund of the payment which was taken in the amount of $64.65 Ms. [redacted]’s initial payment has been refunded. Ms. [redacted] never entered into a contractual agreement with Vivint and therefore has no further obligation to Vivint.  A representative from Vivint has contacted Ms. [redacted], in an effort to resolve these concerns. Vivint has refunded her payment, in the amount of $64.65.  A representative attempted to contact Ms. [redacted] regarding this resolution, if she has any questions she can reach out to that representative directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officers why here...

January 5, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: June 24, 2015           To Whom It May Concern: I have reviewed response from Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s response he explains that he has not received a response from Vivint. Vivint’s records indicate that an email was sent to Mr. [redacted] via the email provided in his complaint on December 29, 2016. A Vivint representative has attempted to contact Mr. [redacted]   by the email. Vivint’s records show that Mr. [redacted]’s account has been canceled as of December 29, 2016. Mr. [redacted] may contact the Vivint representative who reached out to him if he has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: October 17, 2016          To Whom It May Concern:I have reviewed the response from Ms. [redacted] and appreciate the opportunity to respond. In her rebuttal, Ms. [redacted] explains that she does not accept Vivint’s response because she did not sign the System Purchase and Services Agreement (“Agreement”) and did not agree to a sixty (60) month contract.A Vivint representative has previously attempted to contact Ms. [redacted] via email in an effort to resolve her concerns. Vivint maintains its stance that termination of the Agreement is not warranted due to the facts Vivint provided previously. If Ms. [redacted] would like to listen to the recorded pre-install survey or would like to view the singed contract that Vivint has on file she may contact the Vivint representative who reached out to her.Vivint is still willing to remove her account from collections and reactivate it if she agrees to continue to pay her monthly payment as stated in the agreement. Vivint would also send a technician to Ms. [redacted]’s home to fix/replace any equipment that is not working properly. If Ms. [redacted] would like to proceed with this resolution she may contact the Vivint representative who previously reached out to her. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 1, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: November 20, 2015           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he has had some issues with the equipment in the home and getting a technician out to his home to fix/replace the equipment. As such, Mr. [redacted] requests that a technician come out to his home and fix the issue or to be released from the contract without penalty.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. A Vivint technician went to Mr. [redacted]’s home on January 28, 2017 and fix the issue Mr. [redacted] had been experiencing. Further two free months were given to Mr. [redacted] to cover the downtime of his system. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 27, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Melisa B[redacted] Vivint Account #: [redacted] Date of Agreement: July 15, 2015           To Whom It May Concern:I...

have reviewed the information provided by Ms. B[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. B[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. B[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 24, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 13, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Vivint DID resolve the issue months ago. And the fact it took them months to resolve the Revdex.com complaint is a perfect example of their customer service. They'll fix issues. Just not today. Or tomorrow. Or the next day. You know what, you may want to go read a good book. It's going to be awhile.
Sincerely,
[redacted]

January 7, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 25, 2015          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that his System purchase and Services Agreement (“Agreement”) does not notify him of his cancellation fees. After further review, Mr. [redacted]’s Agreement in Section 2 states the price, payment, financial disclosure and terms. Repair, not cancellation, is the proper course of action. Vivint Inc. (“Vivint”) is willing to offer a one (1) month credit for his services not working and is always willing to troubleshoot and schedule technicians for equipment that is not functioning. I would advise Mr. [redacted] to contact Vivint’s Customer Care department at ###-###-#### to accept this offer.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

July 31, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: December 19, 2014                                                               To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, Mr. [redacted] explains that he did not renew his contract with Vivint. Mr. [redacted] requests that Vivint change his contract term length back to three years.   At this time, Vivint is willing to lower Mr. [redacted]’s term length down to three years. Mr. [redacted]’s contract will end on December 17, 2017.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

February 7, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]   Date of Agreement: August 8, 2016           To Whom It May Concern:I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] explains that he has had issues with the equipment and canceling his account. As such, Mr. [redacted] requests that his account be canceled.A representative from Vivint has recently attempted to contact Mr. [redacted] to resolve his concerns. In an effort to help Mr. [redacted] Vivint can cancel the account without any additional charges if Mr. [redacted] will allow a Vivint technician to come to his home to remove the equipment. After the technician has removed the equipment the account and contract will be canceled. If Mr. [redacted] wishes to pursue this resolution or if he has any questions or concerns Mr. [redacted] may contact the Vivint representative that reached out to him.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 23, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: August 12, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, she explains that a Vivint Representative extended her Right of Rescission (ROR) period until her doorbell camera could be installed. Ms. [redacted] is requesting for Vivint to honor the extension she was given so that she may cancel her System Purchase and Service Agreement (“Agreement”) without penalty. Vivint has agreed to immediately cancel Ms. [redacted]’s account once the Vivint equipment has been returned. A Vivint representative has attempted to contact Ms. [redacted] to schedule an appointment for her but Ms. [redacted] has not made contact with that representative. Should Ms. [redacted] wish to cancel her account, I would advise she contact the representative who tried to contact her.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 12, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: November 10, 2016                                                                To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, he explains that he has experienced multiple technical issues with his system. Mr. [redacted] requests that his system be fixed.   Vivint’s records indicate that an appointment has been scheduled for a technician to inspect and fix Mr. [redacted]’s system. In an effort to further resolve Mr. [redacted]’s concerns, Vivint will issue a free two-month credit to his account. Vivint apologizes for any inconvenience this may have caused Mr. [redacted].   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

July 31, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Maria R[redacted] Vivint Account #: [redacted] Date of Agreement: June 10, 2015           To Whom It May Concern:I...

have reviewed the information provided by Ms. R[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted the account holder Mr. M[redacted] in an effort to resolve their concerns. Vivint’s records indicate that this matter has been resolved to Ms. R[redacted]’s satisfaction.     If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 10, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Timothy S[redacted] Vivint Account #: [redacted] Date of Agreement: November 22, 2013           To Whom It May Concern:I...

have reviewed the information provided by Mr. S[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. S[redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. S[redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 9, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 30, 2013           To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. This letter shall confirm that Mr. [redacted] is under no further obligation to Vivint. All past-due amounts have been waived, the account has been cancelled, and he shall receive no further attempts to collect payment.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 13, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: April 24,...

2010           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she requested cancellation of her account after her initial term had been fulfilled, and that Vivint continued to bill her for service. Ms. [redacted] alleges that she has now been contacted by a collections agency. She desires for her account to be cancelled without penalty and to receive a copy of her original Agreement. Vivint’s records show that Ms. [redacted] signed an agreement with Vivint on April 24, 2010, in which she agreed that service would continue year to year after the initial term of forty-two (42) months, unless cancelled in writing no less than 30 days before the next renewal term (Alarm System Purchase and Services Agreement, Section 2.4).  A written notice of cancellation was provided by Ms. [redacted] on October 6, 2015, and at that time her account was past due for five (5) months of monitoring service that had not been paid.  A representative from Vivint has attempted to contact Ms. [redacted], in an effort to resolve these concerns.  Ms. [redacted]’s account has been cancelled, and she has no further obligation to Vivint. Vivint has waived the past due balance on Ms. [redacted]’s account, and she will not be contacted further by an outside collections agency. Vivint’s representative also sent Ms. [redacted] a copy of her Agreement as requested.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

July 24, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Rosalie S[redacted] Vivint Account #: [redacted] Date of Agreement: July 30, 2009            To Whom It May...

Concern:I have reviewed the information provided by Ms. S[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. S[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. S[redacted] satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]