Vivint Smart Home Security

November 28, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: August 17, 2010             Date of Addendum: August 12, 2015                                         To Whom It May Concern:                              I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she does not recall extending the term of her agreement for 60 months over the phone with Vivint, and that now she is unable to cancel her agreement. Ms. [redacted] desires cancellation and a refund.   At this time and although not warranted, Vivint has agreed to immediately cancel Ms. [redacted]’s account; however, no refund is warranted.   Vivint’s records show that on August 17, 2010, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months. Vivint spoke with Ms. [redacted] regarding her alarm service on August 12, 2015.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a sixty (60) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement sixty months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   If there was an issue with the equipment, it is the customer’s duty per section 12 of the agreement document to notify Vivint if there is a problem. Vivint has no record of the customers notifying Vivint of any problems until August 10, 2016 when she requested a tech visit. As such, Vivint scheduled an appointment; however the customers failed to be home for the full arrival window.                           Despite the information mentioned, Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

March 30, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 12, 2014          To Whom It May Concern:I have reviewed the...

information provided by Mrs. [redacted] and appreciate the opportunity to respond. In her complaint, Mrs. [redacted] states that she was unware of the contract length, and now is unable to cancel her agreement. Mrs. [redacted] desires cancellation of the Agreement without penalty.  Should Mrs. [redacted] wish to cancel her agreement prematurely, her payoff amount would be $1195.74; however, in an effort to assist Mrs. [redacted], Vivint is willing to lower her payoff amount by 55%, bringing the total payoff amount to $538.08.  Alternately, Mrs. [redacted] has been offered a reduced monthly rate by $10.00 for the remainder of her initial term.  Vivint’s records indicate that prior to the installation of any equipment; Mrs. [redacted] signed a Vivint Purchase and Service Agreement. This agreement stated that Mrs. [redacted]’s Initial Term of Contract is sixty (60) months. Mrs. [redacted]’s signature represented that she understood and agreed to the initial term of sixty (60) months.Cancellation of Mrs. [redacted]’s agreement without penalty is not warranted at this time; however, if Mrs. [redacted] wishes to take advantage of either of the offers explained above, she may contact a Vivint representative.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 12, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]   Date of Agreement: April 23, 2013           To Whom It May Concern: I have reviewed the response by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’ complaint he explains that he wants a Vivint representative to contact him.A Vivint representative attempted to contact Mr. [redacted] via email to resolve his concerns. Vivint’s records indicate that Mr. [redacted]’ account has been canceled as of November 23, 2016. If Mr. [redacted] has any questions or concerns he can contact the representative who reached out to him directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 8, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: December 3, 2015           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states due to equipment complication at the time of installation, they decided the cancel the account. Ms. [redacted] recently found she is still being charged for the service, but Vivint is not assisting her because she is not able to provide a password. Ms. [redacted] desires the cancellation of the account, and a refund of payments made after December 2015.Vivint’s records show that Vivint installed a system at Ms. [redacted]’s home on December 3, 2015. On December 7, 2014, Mr. [redacted] called in requesting cancellation of the account due to the equipment concerns. Vivint offer a free month of service, and he agreed to continue the service. Later on December 10, 2015, Mr. [redacted] called in and requested cancellation of the account for the second time. After rejecting the offer made previously by Vivint, Mr. [redacted] was informed to send in a written notice of cancellation; however Vivint never received this notice. As a result, the account remained active.  A representative from Vivint has recently attempted to contact Ms. [redacted], in an effort to resolve these concerns.  Vivint is willing to take Ms. [redacted]’s formal complaint as her written notice of cancellation. Vivint will also cancel the account without penalty and refund payments made once the equipment is retrieved from the home. Ms. [redacted] my contact Vivint’s representative directly to scheduling an appointment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February, 27 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 8, 2009           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that her Vivint system ceased to function in December of 2016 and that she was billed after requesting cancellation in January. Ms. [redacted] requests a refund of that payment.Of Ms. [redacted]’s $77.92 payment, $30.00 has already been refunded to her. Vivint’s cancellation policy requires thirty (30) days prior written notice, any service fee’s assessed during that 30 days are valid. However, the remaining $47.92 has been refunded. Ms. [redacted]’s Vivint service has already been cancelled therefore she has no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 12, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 4, 2013             Date of Addendum: January 11, 2017                                         To Whom It May Concern:                              I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, Mr. [redacted] explains that he does not recall extending the term of his agreement over the phone with Vivint, and that now he is unable to cancel his agreement. Mr. [redacted] desires cancellation of his agreement.   At this time, Vivint is willing to immediately cancel Mr. [redacted]’s agreement without penalty.   Vivint spoke with Ms. [redacted] regarding her alarm service on January 11, 2017.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.                           Despite the information mentioned, Mr. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

October 14, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: June 23, 2016           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that Vivint never finished the installation of the security system. Mr. [redacted] requests for Vivint to cancel his System Purchase and Service Agreement (“Agreement”) without penalty. A Vivint representative has recently attempted to contact Mr. [redacted] via phone to resolve his complaint but he did not answer. Vivint will agree to cancel Mr. [redacted]’s Agreement without penalty once the security equipment is returned. I would advise Mr. [redacted] to contact a Vivint legal assistant to schedule an appointment to pick up the equipment at (801) 221-6728; or, he may mail the equipment back to 4931 North 300 West, Provo, UT 84604 attention Legal-160.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 23, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement:...

September 19, 2016          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she did not enter into a contract with Vivint at the time she was sold the Vivint system, and that now she is unable to cancel her service without paying the remainder of an Agreement term.  She desires cancellation of her Agreement without penalty.  In an effort to assist Ms. [redacted], Vivint will reduce her monthly services fee by 40% for the remainder of the initial term of the Agreement.  This will also reduce the payoff amount by 40% should she wish to cancel her Agreement prematurely.  Vivint’s records indicate that Ms. [redacted] signed a System Purchase and Services Agreement on September 19, 2016 with an initial term of forty-eight (48) months and a monthly services fee of $49.99 during that term.  Prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on September 14, 2016. During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of forty-eight (48) months and that she would be responsible for a monthly services fee of $49.99, each month during that term.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.   Cancellation of Ms. [redacted]’s Agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolution in an effort to assist Ms. [redacted].  Her monthly services fee has been reduced to $29.99 for the remainder of her initial term.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 13, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: June 10, 2008        To Whom It May Concern:In her rebuttal, Ms. [redacted] states that this matter has not been resolved because she received a statement from Vivint from 1/24/2018 which shows that she owes $593.30, and she believes that her bank has not been reimbursed for the payment Vivint attempted to collect on 1/5/2018 in the amount of $600.30.Vivint confirms that an invoice was automatically mailed on January 24, 2018 which showed that, as of that date, the balance due was $593.30 (this is because the attempted payment of $600.30 had been returned to the bank on January 23, 2018).  However, on January 25, 2018, Vivint applied a credit to the billing account to zero out that balance.  I have included with this response a copy of Vivint’s records which show the current balance of Ms. [redacted]’s billing account. Due to the additional credit applied to the account to cover any bank fees, Ms. [redacted] did not have to pay February’s service fee, and there is still a credit of $20.69 on the account to cover some of March’s service fee.Again, Vivint’s records show that the full payment of $600.30 was returned to Ms. [redacted]’s bank by Vivint on January 23, 2018.  Ms. [redacted] has been advised that she may provide a copy of her bank statement for review if she believes that it shows differently.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 20, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 23, 2016                         To Whom It May Concern: In his rebuttal, Mr. [redacted] states that he does not have confidence that his system is repaired, or that any representative from Vivint will be able to resolve this matter with him.  As previously stated, a representative from Vivint has contacted Mr. [redacted] via email, in an effort to resolve this matter.  This representative is from Vivint’s Legal department and is able to offer different solutions than the representatives Mr. [redacted] has previously spoken with.  Vivint has applied a total of $151.98 credit to Mr. [redacted]’s account over the past months to compensate for downtime and scheduling frustration, and a technician was dispatched to Mr. [redacted]’s home on December 14, 2016.  If the equipment problems return, Vivint’s Legal department will discuss cancellation of the Agreement.Mr. [redacted] may contact Vivint’s representative directly with any questions or concerns in this matter.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Still not happy with the system and would rather have it removed with no termination fees.
Sincerely,
[redacted]

September 6, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 28, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that her Vivint security system was poorly installed. Ms. [redacted] further states that a smoke make was left around the Vivint panel that was not properly repaired. Ms. [redacted] further states that she has been paying a monthly monitoring fee for a Vivint indoor camera that was never installed in her home. Ms. [redacted] desires cancellation of her agreement without penalty. Vivint’s records indicate that Ms. [redacted] signed a System Purchase and Services Agreement on April 28, 2016 with an initial term of sixty (60) months, a monthly services fee of $80.99, plus any applicable taxes, during that term. Section 5 and 6 of this Agreement state: “We do not warrant that the System cannot be defeated or compromised or that it will always operate. This warranty does not cover repairs that are needed because of an accident, acts of God, your failure to properly use the System, or if someone other than us attempts to repair or change the System, or any other reason except a defect in the equipment or our installation. We are not liable for consequential or incidental damages... Any costs incurred to repair pipes, wires or other obstructions, and any resulting damaged walls, ceiling, floors or furnishings shall be your sole expense and responsibility.”Vivint’s records further indicate that Ms. [redacted] signed a Release & Settlement Agreement for Vivint Claim on May 17, 2017 stating:Upon receiving a signed copy of this Release and Settlement Letter Agreement (“LetterAgreement”), vivint will hire a handyman/contractor and electrician on your behalf to repairany vivint-caused damages. In return, you agree to release and forever discharge Vivint, formerly APX Alarm Security Solutions, Inc., its subsidiaries, and all current or former officers, directors, attorneys, successors, agents, servants, employees, representatives, vendors, suppliers, assigns (collectively the “Vivint Releases”), of and from any and all manner of actions, causes of action, suits, debts, sums of money, accounts, bills, contracts, promises, damages, judgments,executions, claims or demands of whatever kind or nature, in law or equity, known or unknown,asserted or unasserted, against any or all of the Vivint Releases that have occurred up to thedate this Letter Agreement is signed by you [redacted].  Vivint upheld this Agreement by hiring third part Handyman Matters to make repairs to Ms. [redacted]’s home. Cancellation of Mr. [redacted]’s agreement without penalty is not warranted at this time. A refund has been issued in the amount of $85.00 to refund Ms. [redacted] all payments made to Vivint for the Vivint indoor camera that was not installed in her home.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 10, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   [redacted]  Complaint number: [redacted] Vivint Account #: [redacted] Date of Agreement: June 20, 2015           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mrs. [redacted] in an effort to resolve their concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because:This shouldn't be my responsibility. I feel what they are asking me to do is immoral. Not to mention the fact that the last time I called they cut it by 50%. They can't get their story straight. These people are frauds. 
Sincerely,
[redacted]

February 3, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted].  Vivint Account #: [redacted] Date of Agreement: July 24, 2015                   ...

     To Whom It May Concern: I have reviewed the information provided by [redacted] and appreciate the opportunity to respond. In her complaint, [redacted] alleges to having equipment complications with Mr. [redacted]’s security system.  She desires that Mr. [redacted] be released from the System Purchase and Services Agreement (“Agreement”).  Vivint Inc.’s (“Vivint”) records show that [redacted] called into Vivint because her panel was experiencing power failure. The Customer Care representative informed [redacted] that she would be willing waive any fee(s) associated with a technician visit after running through some basic troubleshooting in order to confirm which equipment was malfunctioning. [redacted] did not agree to troubleshoot nor scheduled a technician for a reduced fee. A representative from Vivint recently spoke to [redacted], in an effort to resolve her concerns.  During this conversation, Vivint applied a credit to her billing account in the amount of $[redacted] in order to assist [redacted], which will cover one (1) month of monitoring fees. Vivint remains willing to schedule a technician at no cost to [redacted] if she still experiencing system issues. Cancellation without penalty would not be warranted at this time. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

June 17, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Elizabeth [redacted]  Vivint Account #: [redacted] Date of Agreement: May 31, 2012           To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. [redacted]

August 19, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]      Vivint Account #: [redacted] Date of Agreement: June 9, 2009            To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] states that she cancelled her System Purchase and Services Agreement (“Agreement”) in July of 2016 but Vivint has not yet cancelled her Agreement. Ms. [redacted] desires her Agreement cancelled without penalty. Vivint has cancelled Ms. [redacted]’s Agreement without penalty. As of the date of this letter Ms. [redacted] has no further obligation to Vivint. Vivint’s records indicate that Ms. [redacted] agreed to extend the term of her Agreement by an additional forty-two (42) months on November 20, 2015. In return Vivint lowered her monthly payments from $56.98 to $49.99. Nevertheless, Vivint agrees to the above resolution. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 9, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: August 13, 2010            Date of Addendum: March 6,...

2013 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he does not recall extending the term of his agreement over the phone with Vivint, and that now he is unable to cancel his agreement. Mr. [redacted] desires cancellation of his agreement without penalty. Vivint’s records show that on August 13, 2010, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months. As such, the initial term of the agreement would have lapsed on February 13, 2014. However, Vivint spoke with Mr. [redacted] regarding his alarm service on March 6, 2013. Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his agreement. Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:  You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Cancellation of Mr. [redacted]’s agreement without penalty is not warranted; however in an effort to resolve this matter, Vivint has agreed to the cancellation of Mr. [redacted]’s account and to forgive his past due amount. Mr. [redacted] no longer has an obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

July 15, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Christopher C[redacted] Vivint Account #: [redacted] Date of Agreement: July 9, 2010           To Whom It May Concern:I...

have reviewed the information provided by Mr. C[redacted] and appreciate the opportunity to respond. In his complaint Mr. C[redacted] alleges that he did not extend his contract. Mr. C[redacted] desires cancellation of the Agreement. A representative from Vivint has recently attempted to contact Mr. C[redacted] in an effort to resolve his concerns. Vivint’s records indicate that on July 8, 2013 Mr. C[redacted] did agree to extend his contract for an additional forty two (42) months. Mr. C[redacted] received $5 off his monthly service fee and a free system inspection appointment for his contract extension. Mr. C[redacted] is free to call into Vivint’s Customer Loyalty department to review this recorded phone call. However, in an effort to assist Mr. C[redacted] Vivint will agree to terminate the Agreement without penalty. Mr. C[redacted] must contact Vivint’s Customer Loyalty department to take advantage of this offer.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sam L[redacted]