Vivint Smart Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]. I will be speaking with Vivint on 9/28. My day off. Thank you

October 12, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant:  [redacted]        Vivint Account #: [redacted]        Date of Agreement:...

 May 1, 2014 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he was advised by a representative from Vivint that his contract was month-to-month and that there would be no penalty if he wished to cancel, but that he recently called Vivint to cancel and was advised that he was still within the term of his Agreement.  Mr. [redacted] desires cancellation of his Agreement without penalty.  At this time, Vivint agrees to cancel Mr. [redacted]’s Agreement without penalty, effective immediately.Vivint’s records show that Mr. [redacted] signed a Purchase and Services Agreement on May 1, 2014, in which he agreed to an initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $63.99 each month, plus applicable taxes, during that term.  Cancellation of the Agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolution.  Mr. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759 attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 24, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Rosalie S[redacted] Vivint Account #: [redacted] Date of Agreement: July 30, 2009            To Whom It May...

Concern:I have reviewed the information provided by Ms. S[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. S[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. S[redacted] satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

July 25, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: January 25, 2017           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. It has been agreed that Vivint will immediately cancel the account and Ms. [redacted] will be under no further obligation to Vivint. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 21, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Krista M[redacted]  Vivint Account #: [redacted] Date of Agreement: March 18, 2009           To Whom It May Concern:In her rebuttal, Ms. M[redacted] is requesting a refund of her all payment made to Vivint after March 2014. Vivint maintains its stance in regards to Ms. M[redacted] allegations. Vivint did not receive a written notice of cancellation from Ms. M[redacted] until June 2015. As such, a refund of any payment made during or before June 2015 is not warranted. However, in an effort to assist Ms. M[redacted], Vivint has refund her payments made from April 2015 to July 2015. Ms. M[redacted] has been informed if she can provide documentation that she provided a written notice of cancellation before June 2015 to Vivint, Vivint would be willing to reopen her case and possible provide an additional refund. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 19, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: February 17, 2013           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges her husband was medically discharged from the military and requested cancellation of the account, but Vivint kept the account active. As a result she was unable to pay and the account was sent to the collections. Ms. [redacted] desires Vivint contact the collection agency and resolve this matter. Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term. Ms. [redacted] contacted Vivint on August 22, 2013, to request cancellation of her account due to a military move. During this conversation with a Vivint representative, Ms. [redacted] was informed on the options she had to either move the system with her or provide documentation she was moving out of Vivint’s service area (this includes on base military housing). Vivint did not receive any documentation to properly review the account, so the account remained active. Vivint’s records further show that Ms. [redacted] stopped making her full monthly payments after June 2013. As such, the account was cancelled for non-payment on October 30, 2013, and was sold to an outside collections agency. However a Vivint representative has recently been in contact with Ms. [redacted] and is in the process of resolving this matter. If Ms. [redacted] requires any additional assistance, she may contact that representative directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 21, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: June 17, 2016           To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] explains that she has had issues with the equipment. Ms. [redacted]’s desired resolution is cancelation of the contract.   A representative from Vivint has recently attempted to contact Ms. [redacted] via email in an effort to resolve her concerns. In an effort to help Ms. [redacted] Vivint can cancel the account without any additional charges, if Ms. [redacted] will allow a Vivint technician to come to her home to remove the equipment. After the technician has removed the equipment the account and contract will be canceled. If Ms. [redacted] wishes to pursue this resolution or if she has any questions or concerns Ms. [redacted] may contact the Vivint representative that reached out to her.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 11, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 24, 2017           To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 7, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 25, 2015          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that his System purchase and Services Agreement (“Agreement”) does not notify him of his cancellation fees. After further review, Mr. [redacted]’s Agreement in Section 2 states the price, payment, financial disclosure and terms. Repair, not cancellation, is the proper course of action. Vivint Inc. (“Vivint”) is willing to offer a one (1) month credit for his services not working and is always willing to troubleshoot and schedule technicians for equipment that is not functioning. I would advise Mr. [redacted] to contact Vivint’s Customer Care department at ###-###-#### to accept this offer.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 13, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: April 24,...

2010           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she requested cancellation of her account after her initial term had been fulfilled, and that Vivint continued to bill her for service. Ms. [redacted] alleges that she has now been contacted by a collections agency. She desires for her account to be cancelled without penalty and to receive a copy of her original Agreement. Vivint’s records show that Ms. [redacted] signed an agreement with Vivint on April 24, 2010, in which she agreed that service would continue year to year after the initial term of forty-two (42) months, unless cancelled in writing no less than 30 days before the next renewal term (Alarm System Purchase and Services Agreement, Section 2.4).  A written notice of cancellation was provided by Ms. [redacted] on October 6, 2015, and at that time her account was past due for five (5) months of monitoring service that had not been paid.  A representative from Vivint has attempted to contact Ms. [redacted], in an effort to resolve these concerns.  Ms. [redacted]’s account has been cancelled, and she has no further obligation to Vivint. Vivint has waived the past due balance on Ms. [redacted]’s account, and she will not be contacted further by an outside collections agency. Vivint’s representative also sent Ms. [redacted] a copy of her Agreement as requested.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Still not happy with the system and would rather have it removed with no termination fees.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Received a confirmation letter by legal assistant Megan P[redacted] closing the account. Thanks.
Sincerely,
[redacted]

July 20, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: December 6, 2013                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that when she moved to her new address and had a new customer take over her previous account at her old address, she cancelled over the phone and failed to send in a notice of cancellation (“NOC”). She further explains that she was being charged for her old account from December 2015 to present.   Vivint has agreed to refund Ms. [redacted] the amount of $373.53 and this will go back into her account within 7-10 business days.   Vivint requires all customers to send in a NOC via email, mail or fax 30 days prior to cancellation as documented in the signed agreement. Vivint did not receive a NOC from Ms. [redacted] until June 17, 2016, therefore, the billing on the account was never stopped prior to receiving the NOC in June 2016.     If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted]

December 20, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 23, 2016                         To Whom It May Concern: In his rebuttal, Mr. [redacted] states that he does not have confidence that his system is repaired, or that any representative from Vivint will be able to resolve this matter with him.  As previously stated, a representative from Vivint has contacted Mr. [redacted] via email, in an effort to resolve this matter.  This representative is from Vivint’s Legal department and is able to offer different solutions than the representatives Mr. [redacted] has previously spoken with.  Vivint has applied a total of $151.98 credit to Mr. [redacted]’s account over the past months to compensate for downtime and scheduling frustration, and a technician was dispatched to Mr. [redacted]’s home on December 14, 2016.  If the equipment problems return, Vivint’s Legal department will discuss cancellation of the Agreement.Mr. [redacted] may contact Vivint’s representative directly with any questions or concerns in this matter.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 3,...

2015          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had many complications with her alarm system.  She explains that Vivint sent her the wrong replacement sensor and then tried to charge her for a different one.  Ms. [redacted] further states that she has not received a Vivint yard sign and has had sales representatives come to her home selling Vivint systems. She states that she stopped paying her monthly service fee and then began receiving calls and emails from Vivint, but she does not believe that any of these calls were made in an effort to resolve her complaints. Ms. [redacted] states that she was not aware Vivint would not warrant equipment that was existing in her home before Vivint’s installation, and that Vivint has refused to replace that equipment for free.  She requests that Vivint cancel her System Purchase and Services Agreement (“Agreement”) and refund payments made for service that was not working properly, in the amount of $350.00.In an effort to resolve this matter, Vivint has waived the past due balance owing on Ms. [redacted]’s account in the amount of $253.96, to cover any system downtime.  Vivint has not yet had an opportunity to repair or replace any defective equipment in Ms. [redacted]’s home.  As such, Vivint is also willing to send a technician to Ms. [redacted]’s home to inspect her system, repair as needed and install up to four (4) points of new equipment and a yard sign at no cost.  Ms. [redacted] may schedule this appointment by contacting Vivint’s Customer Care department at ###-###-####.Vivint’s records show that Ms. [redacted] entered into an Agreement on July 3, 2015 with an initial term of sixty (60) months and a monthly services fee of $49.99 plus any applicable taxes.  This Agreement states that Vivint cannot warrant products provided by a third party used in connection with the system (Section 3).  The Agreement also states that it is the customer’s duty to regularly test the system and to notify Vivint if a problem with the system arises (Section 12).  Vivint agrees to repair the system at the customer’s request and at the prevailing visit fee (Section 5), and Vivint has not yet had the opportunity to schedule a service visit to make any necessary repairs. Vivint first offered to send a replacement part to Ms. [redacted] to avoid charging a visit fee.  A representative from Vivint’s Executive Resolutions team attempted to contact Ms. [redacted] on 4/5/16, 4/6/16, and 4/8/16 as a result of a comment Ms. [redacted] posted on Vivint’s CEO Promise page.  The purpose of these attempts to call and email Ms. [redacted] was to assist her in resolving the issues she described in her comment.    Vivint believes that repair, rather than cancellation, is the proper course of action in this case and would like the opportunity to resolve Ms. [redacted]’s concerns with the system.  As such, Vivint agrees to the above resolution and encourages Ms. [redacted] to contact Vivint and schedule a service visit.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 8, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 30, 2014          To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states she has requested cancellation of her account but Vivint has not respond, and continues to charge her for the service. Ms. [redacted] desires for the account to be cancelled, and for Vivint to stop charging her for returned payments. A representative from Vivint has recently been in contact with Ms. [redacted] in an effort to resolve these concerns. At this time, Vivint is willing to remove the payment information to prevent further returned payment fees, however Ms. [redacted] is still responsible for the remainder of her agreement. Vivint did receive Ms. [redacted] request for cancellation, however the account is not eligible for cancellation as of this moment. Vivint’s records show that on June 30, 2014, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  As such, the initial term of the agreement does not end until December 30, 2017. If Ms. [redacted] wishes to cancel the service prematurely, she may payoff the remainder of the agreement. This balance is currently $752.85. Despite the above information, in resolution to this matter, Vivint will remove the payment information from the account to prevent further ‘return payment’ fees from accruing. The account will remain active and Ms. [redacted] is still responsible for the monthly service fee and any past due amount. If Ms. [redacted] would like to pay off the account, she may contact Vivint’s Customer Loyalty department at 1.800.216.5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 30, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 29, 2014           To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] explains that he feels he was misled by his Vivint representative about the terms of his System Purchase and Service Agreement (“Agreement”). Mr. [redacted] requests cancellation of his Agreement without penalty. Should Mr. [redacted] wish to cancel his agreement prematurely, his payoff amount would be $1781.67; however, in an effort to assist Mr. [redacted], Vivint is willing to reduce his payoff amount by 50%, bringing the total payoff amount to $890.83.  Alternately, Vivint will offer to reduce Mr. [redacted]’s monthly rate by $10.00 for the remainder of his initial term if he wishes to continue with his current Agreement.  If Mr. [redacted] wishes to take advantage of either of these offers, I would advise him to contact a Vivint Legal Assistant at ###-###-####.Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an Agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on May 29, 2014.During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $53.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.   Cancellation of the Agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolution.  Mr. [redacted] may contact Vivint’s representative to accept one of the offers.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 13, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 14, 2016           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve her concerns. However, [redacted] is no longer in service. Vivint’s records indicate that on April 13, 2017, a Vivint technician was sent to Ms. [redacted]’s new home to install her Vivint security system. Vivint considers this case resolved. If Ms. [redacted] has any additional questions, she may contact a Vivint representative.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 13, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 21, 2016           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted] may contact Vivint’s representative if he has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 3, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 16, 2016          To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he was misled by a Vivint representative regarding contract terms, and now is unable to cancel his agreement.  Mr. [redacted] desires cancellation of the Agreement without penalty.Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on July 16, 2016. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $60.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement. Vivint’s records further indicate that Mr. [redacted] signed a System Purchase and Services Agreement on July 16, 2016. Cancellation of Mr. [redacted]’s agreement without penalty is not warranted at this time. Should Mr. [redacted] wish to cancel his agreement prematurely, his payoff amount would be $2,866.53; however, in an effort to assist Mr. [redacted], Vivint is willing to lower his payoff amount by 40%, bringing the total payoff amount to $1,719.91.  Alternately, Mr. [redacted] has been offered a reduced monthly rate by $10.00 for the remainder of his initial term.  If Mr. [redacted] wishes to take advantage of either of these offers, I would advise him to contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer