Vivint Solar

We've attempted to reach out to the customer via phone, email, and letter in order to address the customer's concerns but have been unable to get in contact with the customer.

Complaint: [redacted]
I am rejecting this response because: VIVINT SOLAR IS AT FAULT.  This company they sent to my house put in a circuit box that has CONSTANT DRAFTS and is DANGEROUS with RAIN and SNOW could EXPLODE at any time.  I found this yesterday when I went to go investigate the exact draft.  They NEVER put any sealant or foam to make it seal proof. IT IS ALL IN THE OPEN and the inside of the box was NEVER INSPECTED.....NEVER still is not.  Also other violations I have I was trying to fix but because the box was NEVER INSPECTED from the inside this is PROOF as well they are trying to BAIL OUT of their responsibilities.  The panels were supposed to be installed by august and NEVER WERE and I was NEVER ABLE to get the remodeling done.  Now that box is there and its NOT RIGHT!  They put that COPPER LINE and CAUSED ELECTROLYSIS.  The person they sent to take pictures is NOT at all a CERTIFIED INSPECTOR of any kind.  VIVINT SOLAR IS 200% at fault.  100% for leading me on BEFORE the damages were done which totally Barred me from working on my house.  The other 100% is for the DAMAGES.  The house is RUINED because of that wire they installed.  Plus leaving us in CONSTANT DANGER I AM NOT GOING TO STOP WITH THIS.  I WILL GO BACK AND FOURTH EACH AND EVERY DAY WITH THIS.  I am waiting on CID to come here and they have already Served Vivint and sent me copies of the VIOLATION Papers and that is also NOT even counting the Various amounts of Violations once they do get here to red tag my house.  EVERYBODY KNOWS!  They are leaving us in CONSTANT DANGER and LIED about wanting to fix the plumbing they LEAD ME ON ABOUT THAT TOO DURING THE HOLIDAYS LAST YEAR. My mother's bedroom has a SEVERE draft and the roof squeaks badly due to the work that ALPHA & OMEGA DID.  Yeah let them  keep denying it.  I will contact them on Monday to see when they plan to come here and will send them the pictures of the open and unsealed meter.  They couldn't wait to install that box which I didn't even Need I had a much better THICKER box with NO Drafts because I had the old meter which was LARGER so that Circle needs both foam and a plate of some sort or ring which out of COMPLETE DESPEATION for Business from VIVINT they did it their way and left it DANGEROUS ON TOP of the Copper Ground Rod which is NOT supposed to be on my house.  My house is an OLDER house and I can PROVE that IN COURT if I had to go this minute I can prove all of that and I PLAN TO.  VIVINT and Alpha & Omega BOTH are RESPONSIBLE.  100% each.
Sincerely,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:Attachment is the email that I received from Vivint on May 3rd, 2017.It took me over 27 months for this case. I had to waste a lot of time to contact Vivint and to follow up their jobs.The amount $1000 compensation is nothing, as I got a lot of stresses during these time, especially when I received the Notice of Default form Corry B[redacted] to charge me 40000 ( forty thousand dollars) for taking the system off my proof. This notice is terrible for their customers. They put a lean on my property and now they could take forty thousand dollars for not working with them.Vivint was the top 5 companies doing solar system at the time I decided to do with them.I think they how to take care the customers and I think Revdex.com can help me to publish this case for Vivint's customers and everyone. Again this offer is nothing.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have not sent me an email of the contract they said I signed.
Sincerely,
[redacted]

Our Fleet Performance department has conducted, and completed the analysis needed to determine a resolution. We have spoken with the customer and presented our resolution, which the customer has accepted. Vivint Solar has resolved this complaint to the customers satisfaction.

At this time, we have been reaching out to the customer via phone and working with the town inspector to get the inspection closed out with the customer's utility company.  We will continue to reach out to keep the customer informed.

Vivint Solar attempted communications with the customer and have left a voicemail advising the customer to call in to discuss their claim. Vivint Solar will continue to work with the customer until their concerns are addressed and resolved.

Vivint Solar has assigned a representative to personally work with the customer, and they have made contact with them. Steps are being taken to expedite the process to get their system fully operational as soon as possible. We will be communicating with the customer's original sales representative,...

as well, to conduct an investigation to determine what took place. We will be staying in constant communication with the customer until a resolution is met that is within the terms and conditions of the agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Vivint Solar attempted contact with the customer on 2/9/2018 and left a voicemail. Vivint Solar will work with the customer toward a mutually agreed upon resolution.

Vivint Solar called and left a message for the customer on 1/24/18. Snow on panels can inhibit production. When this happens, systems will read that there is a production error. The customer's system is currently fully operational and no panels need to be replaced. Vivint Solar will perform an...

analysis to determine if compensation is owed for billing during previous system errors.

we are up and running finally. You can close the complaint

Vivint Solar has followed up with this and verified that the promised amount has been mailed today, 10/22/2015. A voicemail was left with the customer to confirm that this has been done.

Vivint Solar strives to provide the best service and product to our customers.  Before installing a solar panel system, Vivint Solar has at minimum of three qualified technicians inspect the roof before the installation occurs. Photos are taken from every corner and direction on the roof and...

are reviewed prior to installation by solar system designers.  All of these reviewers determined that a solar panel system could be successfully installed on this customer's home without causing damage or leaks.  A solar panel system will outlast many roofs, and because of this, Vivint Solar offers one of the best and most affordable removal and reinstallation costs of a solar panel system to facilitate the reroofing of a home.  Vivint Solar abides by the California Public Utility Commision codes by filing  Notice of Independent Solar Provider Contract that identifies the solar panel system as being owned and maintained by a third party, not the homeowner.  This filing is clearly identified by the state of California as not being a lien and there is no interest in the real property of the home.  This filing is removed by Vivint Solar in the event of a sale of the home and the new buyer has agreed to take over the remainder of the Power Purchase Agreement.  In this instance, the customer is voluntarily selling the home to a buyer who does not want to take over the system.  Vivint Solar has made itself available to speak with potential buyers of the home both in person, via email, and over the phone to help with the sale of the home.  Vivint Solar has also offered the customer the ability to purchase the system at a very reduced rate and allow the customer to continue to proceed with the sale of the home.  Vivint Solar will continue to offer our help and services to work with potential buyers or come to a compromise to facilitate the sale of their home.

Complaint: [redacted]
I am rejecting this response because: They sent the paperwork but I needed to take time off of work to file the paperwork with the county.  I lost wages, $25.00 filing fee and $7.00 parking.  They have an office in NJ and one of their representatives should have done this.  They filed it to begin with so they should have filed the release.  Without the county filing the paperwork is useless. I was told that once the system was up and running that it would back log and I would receive a credit for the months that the system was not working.  Again on 10/11/2016 I was charged an estimate.  Where is my credit?? This company continues to fail in all areas.
Sincerely,
[redacted]

Vivint Solar sent the customer a follow up email regarding the credit. We plan to follow up with the customer to go over the calculations on 12/26/17.

Complaint: [redacted]
I am rejecting this response because: They sent the same response to us a week ago and this is the same response that we've been getting for the lastseveral months.  We are so very tired of their inability to handle our account.  We do not want to cancel our complaint and we do not want a mediatoryet.  This situation is ridiculous.  A complaint has also been filed with our Attorney General's Office.
Sincerely,
Michael M[redacted]

Vivint Solar has assigned a specialist to work directly with the customer, and they have made contact with them. We are in the process of scheduling an appointment and things are being expedited as much as possible. As soon as an appointment is set, the assigned specialist will reach out to the...

customer to confirm everything, and ensure it goes through smoothly. We will remain in constant contact with the customer, providing weekly follow ups, and come to a resolution that is within the terms and and conditions of the agreement.

Vivint Solar has attempted to contact the customer by phone on 8/9 and 8/10 and once by email, but have been unable to reach the customer to address their complaint. The customer tried to contact our representative who is assigned to this case, but he was out of the office at the time. There is...

currently an appointment scheduled for 8/16 to resolve the system issue and it has been labelled as 'high priority' to ensure that it is taken care of with no mistakes. We will continue to reach out to the customer and work with them to make sure the system becomes completely operational and working at its full potential.

Complaint: [redacted]I am rejecting this response because:
I have been working with Derrek E[redacted] and they have finally come out to...

repair my system. The technician did not show up for the first appointment which my Husband left work early to be home for. Nevertheless, they did make it out on a different day to make the repairs. However, while negotiating a refund for the shortage owed to PG&E I was informed that my system is only designed to cover 71% of my annual usage. This was a shock to me as the agreement we made with Vivint was for a system that would cover 100% of our usage from the year before. According to Derrek they are supposed to provide a system that covers 100% of usage however due to some "electrical constraint" with our home that was not possible. He was unable to explain what this electrical contstraint was or why this was never disclosed to us. Why would we agree to a system that only covers 71% of our usage? He is working on figuring out what the issue is and why it was never disclosed to us. Derrek has been very helpful and in constant communication with me which I appreciate very much but I am not willing to state that the issues have been resolved until we actually have a resolution.
Sincerely,[redacted]