Vivint Solar

Vivint Solar has spoken with the customer, and we are in the process of working on a resolution.

Vivint Solar has attempted communication with the customer as of the 15th and we were only able to leave a voicemail. We have not heard back from the customer, but we will be attempting contact again by the 20th. In light of the decision that we will not be moving forward with installation, we are...

currently attempting to gather more information as to what improvements the customer has made to their home, in order to provide them with a potential reimbursement. Once we are able to gather that information, we look into what options we have, and what offers we will be able to extend. We will remain in weekly communication until a resolution, that is within the terms and conditions of the agreement, is met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It to bad that I had to go to this extent in order to get my questions answered. Vivint Solar is good company, just there employees give them a bad name.
Sincerely,
[redacted]

The customer ([redacted]) did call in on 8/7 and requested that an appointment be scheduled for Saturday, as he could not make a weekday appointment. We are currently booked with other appointments in the local office, and are working to fit the best time for the customer. Vivint Solar has spoken with the local office and was able to schedule the appointment for September 19, they are still working to locate a sooner date. A representative in the Executive Resolutions team contacted the customer, but they were unavailable to speak at the time. Another attempt will be made on 8/22 to discuss any concerns that the customer may have.

Vivint Solar is currently working to contact the customer. We have submitted their request to those in authority to review and provide a solution, within the terms of the signed agreement on file, taking into consideration the customer's concerns.

Complaint: [redacted]
I am rejecting this response because:i called the representative back multiple times and left multiple messages to call me back and they have not returned my telephone calls! 
Sincerely,
[redacted]

Vivint Solar will be working with our customer to provide the best service we can provide.  We will be in contact with our customer as we work towards resolution and customer satisfaction.

Revdex.com:I have received a refund from Vivint Solar for the amount of $73.47. Thank you for all your help in expediting this claim.
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Vivint Solar and the customer are currently in communication regarding the complaint.  Vivint Solar spoke with the customer on 1/17/18 and notified the customer we would contact the Sales rep in regards to the sale referral. The customer is aware Vivint Solar will remain in communication regarding the sale referral.

Vivint Solar called the customer on 10/20 to discuss their concerns and they were unable to speak. Vivint Solar and the customer agreed to speak again the following business day and direct contact information was provided to assist in resolving concerns.

Vivint Solar has credited $114.74 to the customer's billing account.  $94.10 was immediately applied to the outstanding balance, and the remaining $20.64 remains on the account and is ready to be applied as a partial payment for this months owed bill.

Vivint Solar has assigned a specialist to work directly with the customer, and they have attempted contact by phone and email. We are currently awaiting a response from the customer in order to proceed. Also, we will conduct an investigation with the sales representative that visited the customer's...

home, and we will remain in constant contact with the customer until we come to a resolution.

Vivint Solar is working with the customer to provide a settlement for all damages caused by the Vivint Solar installation. We are in the process of completing a second assessment of the interior to the home for the extensive damage claimed by the customer. Vivint Solar will remain in communication with the customer until their concerns have been addressed.

Complaint: [redacted]
I am rejecting this response because:I have called back four times now. I have left two messages and have emailed. I cannot get a response back. 
Sincerely,
[redacted]

Vivint Solar has attempted to repair the damage to the customer's home using our approved third party contractor, the customer has denied this service several times. Vivint Solar has also offered to settle with the customer, for the amount in which we would have paid the contractor, the customer has also denied this offer. The customer did send back to Vivint Solar a signed Settlement Agreement, however, there were unauthorized changes made to the agreement by the customer. Vivint Solar contacted the customer via email and telephone and informed the customer that we did not authorize, nor do we agree with the changes that the customer made to the Settlement document. The customer has continued to refuse the offers Vivint Solar has made to settle the dispute. The customer is requesting something that is not within the terms of the Power Purchase Agreement.

Complaint: [redacted]
I am rejecting this response because: It's apparent that you do not understand your sales rep lied about the functions of the system to make a sale; this is false advertising. Again, I have witnesses who were told the same thing by your sales rep while trying to make sales to them and a witness who was at the signing of the contract between me and Ben. You will not take advantage of me and treat me like dirt any more; my patience has run out trying to resolve this with your company on the lowest level possible. I am simply asking that you give me what I was promised. I also feel like I am being discriminated against for being a Veteran. This is your last chance to make this right and to uphold your end of the deal.
Sincerely,
[redacted]

A Customer Service Team Lead reached out to the consumer and rectified the issues regarding the referral bonus.

Vivint Solar visited the home on 10/5/2016, the system is now reporting and producing as designed.  If any billing discrepancies exist they will be corrected on the next invoice released. Please feel free to reach out to us anytime you need any further assistance at 877-404-4129.

Vivint Solar has contacted our customer, we are investigating the situation now and will be following up with a resolution soon.

We have scheduled to have the system reinstalled on 02/27/2016, which has been confirmed with the customer.