Vivint Solar

All the same, they checked and everything is the customers fault. Tell me Vivint Sunrun, if your never wrong why are there so many law suits filed against you. There’s nothing wrong with these panels, take them off the house and resell them to another sucker like me.

I read below what Vivint have told other customers. Told me the same. Not caring about anyone. Someone who can tell us how to go about getting this crap taken off my roof. It’s useless.

My wife and family we’re tricked into this poor Solar company. Vivint Solar ( Sunrun ) company. From day one, nothing we were told was the truth. The salesman promised us a 500 dollar sign up bonus. NEVER HAPPENED. Promised system would cut my power bill in half or less. NEVER HAPPENED. This kid even promised me a Vivint Solar wrist watch. NEVER HAPPENED. He lied to us and then we were told he was fired. Little did we know this was just the beginning of a long relationship with a company that’s main interest is screwing the people they convince they will save you money. That’s not true. Vivint Solar ( Sunrun ) company from day one nothing we were told was the truth. The salesman promised us a 500 dollar sign up bonus. NEVER HAPPENED. Promised system would cut my power bill in half or less. NEVER HAPPENED. This kid even promised me a Vivint Solar wrist watch. NEVER HAPPENED. He lied to us and then we were told he was fired. Little did we know this was just the beginning of a long terrible relationship with a company the does not care about anything or anybody. I have kept most of the names I have contacted. Did not return any of my calls. Nothing has been fixed and I’m still paying the power company, National Grid, Vivint, Sunrun, more than I originally paid. Sunrun says it’s the power companies fault, not true. Even from day one installation was terrible. Insulation town down and never replaced. Electrical outlets left wide open with wires hanging. No one ever showed up to fix anything. I can go on and on but for know, let it be known this is the very worst thing a home owner could do to there home. It’s been years and no one will return and of my calls. Nothing but lies. I have names and Vivint Sunrun contacts at request. I am told almost every state has a class action law suit. I’m not surprised. district manager came to my home with 4 other technicians. They all agreed there was not enough panels. They came months later with more panels. Did not even make a difference. I want these panels taken off my roof. They send me two bills and said I ordered another system. They did this, not me. Please anyone who can help my wife and I. We are seniors and can’t get this solor company to help us. We have met with them, nothing gets fixed. Nothing has been resolved. Vivint Sunrun does not care. They won’t even return my calls. This is just a little of what we have gone threw. Please take these panels off my house. They don’t work and company don’t care about anything.

Vivint Solar will be reaching out to our customer to ensure their concerns are addressed We will be reviewing the power purchase agreement the customer signed, and answering any questions our customer may have

Vivint Solar has spoken with the customer and we have scheduled an appointment to address the system issueVivint Solar will work with the customer until all system and billing related matters have been resolved

Vivint Solar called the customer on 3/20/and was unable to leave a voicemailVivint Solar sent a follow up email with attached energy reports and invoices addressing each concern and advising how to obtain their invoicesAll billing has been accurate to date and Vivint Solar will continue to work with the customer to address any additional concerns.The customer's Power Purchase Agreement, assumed through the transfer agreement, states in Section 5.h:(i) Broadband Internet ConnectionYou must provide the System with continuous access to a functioning broadband internet connection with one (1) wired Ethernet port and standard electrical outlet, at Your costIf You fail to maintain broadband internet or electrical connection for a period of time, We may (i) charge You the Shutdown Payment, and/or (ii) estimate any performance guarantee payment.? It goes on to explain the shutdown payment, or estimated payment in Section 6.A:(iv)The “Shutdown Payment” shall equal the sum of (1) payments of the Energy Price that You would have made to Us as described in Section 3(b) for the Energy that would have been produced by the System during the period of the shutdown; (2) the value to Us of the System Interests that We would have received during such shutdown; and (3) applicable taxesDetermination of the amount of Energy that would have been produced during the period of the shutdown shall be based on estimated levels of productionIf We bill You for the Shutdown Payment because the System is not reporting Energy production to Us, and We subsequently determine that We have either overestimated or underestimated the actual Energy production, then We will adjust the next invoice with a non-refundable credit (for over-billing) or an additional charge (for under-billing)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with a conditional signature as described in my contractual response Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The salesman from Vivint, showed the customer a laminated sheet that had Vivint Solar and the local utility providers information on it which he used to sell the customer the solar systemThe information on this sheet said that vivint had worked with local utility provider and the customer regardless of which plan or on-peak and off-peak hours, that they (vivint) would notify the utility company of the installation and that as part of this process vivint solar would notify the utility company that they needed to credit the customers account for the off-peak hours when the customer and his family are inside the residenceThis has not occurred and in the eyes of the customer is a very deceptive sales tactic, as well as the fact that the salesperson and the salesperson's manager have not commented or returned calls from the customerThe customer has since found out the salesperson has left the companyCustomer is requesting that vivint solar follow through with the utility company to ensure that the customers solar production credits are being credited to customers account for both on-peak and off-peak hours, as was promised by the Vivint solar salesperson Sincerely, [redacted] ***

? Complaint: [redacted] I am rejecting this response because: they have not given me a concrete solution to the problem they have caused? When they come out and correct the health issue they caused? This complaint will remain open and only satisfied once vivint solar fixed the issue at vivint expense Sincerely, [redacted]

This customer's main complaint is based on an apparent misunderstanding of the filing Vivint Solar records in county records to give public notice of Vivint Solar's ownership of the solar energy system That filing is not a lien or security interest in the customer's home Vivint Solar continues to work with the customer and her attorney in an attempt to clarify this misunderstanding Vivint Solar takes all customer complaints seriously and works to address them as expeditiously as possible The customer is party to a power purchase agreement with Vivint Solar which can be terminated only under specified conditions, such as an uncured default by the companyThis customer has not identified any basis to terminate the agreementVivint Solar has fulfilled its duties under the agreement

Vivint Solar has been able to obtain an estimate from a third party contractor for repairs to the customer's home Vivint Solar has approved the repairs to take place The customer and the contractor are in communication to schedule a time to make the repairs to the home

Complaint: [redacted] I am rejecting this response because: Okay, I have from the beginning to work this out and it took vivint over months to get back with a buy out agreement and at that time have exhausted all options to come to an agreement, and for another months following was illegally withdrawing funds from my account which I had my bank do an investigation and found out it was true and is working to get those funds, I ask you isn't that fraud? Then last month one of their customer rep gets a hold of me and tells me that the new owner wants the solar removed and it has been taking off and out into storage which he could notndisclose at the time? Then he also said that I went into default and will keep taking money out of my account until case is close? An illegal transaction that my bank has proof that it happen.Now vivint is saying that ir is still on the roof and wants to negotiate? Would you would work with a company who has been dishonest, committed illegal actions and is not being up front with all of their terms? No one would work with a company who is so deceiving and disloyal to their customers! I mean to say I am in default and will be sent to a collection agency to you still have a chance on a buyout really has me confused and very much not want trust a company who can't even have their facts correct in their own corporate officeThe really frustrating and disappointing thing is the withdrawal of my funds without any authorization which I have my bank once again looking into it! Thanks [redacted] ***

Complaint: [redacted] I am rejecting this response because: nothing has been resolved and will not accept vivint terms and I will continue to submit complaints until resolved with this institution and orhers I will be seaking other ways to resolve this issue because this is taking us nowere Sincerely, [redacted]

Vivint Solar has verification that all of the electrical work performed was done up to code, as per the County inspectorAny electrical work performed in addition to what is required by the County is the? responsibility? of the customer.?

Vivint Solar is working to get both property's Solar Systems up and runningThe property located at [redacted] is scheduled for a Final Inspection on 06/17/Your Customer Success Manager will be following up with you regarding the other property, and will update you on the current status, and what the next step is

Complaint: [redacted] I am rejecting this response because: I am writing to ask you please reopen the Complaint ID referenced above the company and myself had a mutual agreement that the company would install the critter guards with no cost to meThe company Vivian Solar sent me a check for the cost $which I placed into my personal accountI made the appointment with the installer and the installer came to add the guards to solar panelsThe company withdrew from my account the entire $for the install but the install was not completed this has been over weeksThe installer added the guards to of the panels and when asked why the job was not completed the answer was there was a squirrel under the panels and the installer did not feel safeI am now dealing with Joshua Turner at Vivint Solar and I e-mail him every week for the past weeks and my response is always upper management has not gotten back to him yet He also stated that upper management meets weekly to discuss such issues so I am not sure why I have to wait weeks and countingI would like Vivint Solar to complete the job as I currently have a family of squirrels damaging my homeI also would like to add I already paid $to remove one family of squirrels from my home the company I used was All About Bats and Wildlife but Vivint Solar took so long to agree to pay for the panels the squirrels returned before the guards were installed I do not feel I should have to pay again for the removal of the squirrelsSincerely, [redacted] ***

Vivint Solar is currently in communication with the customer regarding the complaint The customer is requesting cancellation of the Power Purchase AgreementVivint Solar has explained to the customer that they are not within the right to cancelThe customer is aware that they signed an agreement with a term of (20) yearsIf the customer decides to not move forward with the panel relocation, Vivint Solar will reimburse the customer the $they originally paid for the relocation service fee

Vivint Solar called leaving a voicemail and emailed the customer on 11/8/to discuss the billing situation and has adjusted the customer's billing account to reflect accurately in accordance to the customer's production

Vivint Solar has restored system functionality? They system is now producing as designed, any billing discretion will be automatically adjusted with the coming invoice? We are truly sorry about your experience but would like to continue to work with you to restore faith in our company ?

Vivint Solar spoke to our customer todayWe are arranging a 3rd party contractor to stop by and complete an inspection on the roof and interior to further determine the fault of the leak at the home?