Vivint Solar

We are currently working with the customer in resolving and addressing the concerns as it relates to the damage to the roof.

Vivint Solar has made contact with our customer, we will be addressing said issues and making resolution a priority.  Currently we are working to schedule a visit to the home, We will continue to keep our customer updated as we resolve the issues at hand.

In order for Vivint Solar to address the PGE NEM...

billing issue, we have asked the customer to send us the PGE NEM summary. Vivint Solar has temporarily removed the customer from auto-debit billing until issues have been resolved. We have a technician scheduled for August 31st to service the system and once we have verified that the system is operational and reporting we will be able to address the bills.

Vivint Solar is working with the customer to schedule an appointment on a Saturday that works for the customer to have the panels reinstalled.

Vivint Solar attempted to contact the customer by phone on 11/09/16. A voicemail was left for the customer, requesting a call back to follow up on the complaint. Vivint Solar fixed the issue the customer reported on 11/03/2016. The Solar system is currently functioning properly.

Complaint: [redacted]
I am rejecting this response because: I have spoken to Derek fron vivint solar who advised me that he could not help or address my concerns as I would have to speak with someone else from Vivint security due it being two different companies which was never disclosed. This company is very dishonest and no one from Vivint security has reached our to me since November 11. Vivint solar is given me the run around and not adressing my complaint and I'm not pleased by far. I expressed to Derek that I have been taken advantage of and I need to address this concern but however no response. Please assist me into getting this issue resolved asap
Sincerely,
[redacted]

Vivint Solar has contacted this customer and is working diligently toward resolving the issue.

Vivint Solar attempted to contact the customer by phone and email on 10/11/2016 but was unable to get in touch with the customer. Vivint Solar will continue to reach out to the customer to resolve their concerns

Complaint: [redacted]
I am rejecting this response because: Vivint solar has contacted me over the past 16 MONTHS and when they...

do it is a person that has no clue what is going and doesn't know anything about my situation and then tells me they will get back to me and never does. Then when I call back they tell me they handed it off to another department and they will get back to me and again they never do. It has been way to long of this back and fourth of getting no answers. I have no resolution to my problem and that is why im rejecting it. Just because some one calls me or e-mails me and says " im looking into it" and then I never hear from them again is not good enough. I just want the work that was promised by contract completed. Thank you 
Sincerely,
[redacted]

Vivint Solar has spoken with the customer regarding the complaint. Vivint Solar is working with the customer towards a satisfactory resolution. The customer has been provided a direct contact at Vivint Solar that will work with them until a resolution is reached.

Spoke to customer and she stated that her concern has been resolved

Vivint Solar spoke with the customer on 12/04/17. We informed the customer we are working on a resolution. The customer was emailed direct contact information for the Specialist assigned to his account.

Vivint Solar reached out to the customer to discuss their complaint via telephone on 9/1/17, we were able to leave a voicemail.  Additionally, we emailed the customer on 9/1/17. Vivint Solar will continue to reach out to the customer regarding the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although all of my complaints against this company have not been resolved, I will agree that the animal guards were installed however it is unknown if it was installed correctly.  I wish that there was something you could do about the way the company is run and the deception that is allowed by most employees.I would like to thank the Revdex.com for the assistance in resolving this matter as I have no doubt that nothing would have been done without your help.
Sincerely,
[redacted]

Vivint Solar has reached out to the customer to address their concerns, we left a voicemail on 9/9 and sent the customer an email with the contact information of a member of our Resolution Management department. Vivint Solar will continue to reach out to the customer to help resolve their concerns.

Vivint Solar reached out to the customer to discuss their complaint via telephone on 6/1/17, we spoke to the  husband and he advised to call his wife. Vivint Solar will continue to reach out to  Alice the the customer regarding the complaint and  come to a resolution within the terms...

of the agreement.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted].  The company did not contact me with an apology.  As a matter of fact, I don't want to hear from them; however, I filed a dispute with  Equifax, and in response to Equifax, the company has agreed to have their entry removed from my credit profile.
Sincerely,
[redacted]

Vivint Solar has been able to obtain an estimate from a third party contractor for repairs to the customer's home.  Vivint Solar has approved the repairs to take place.  The customer and the contractor are in communication to schedule a time to make the repairs to the home.

Vivint Solar has spoken with the customer and has scheduled an appointment to have their Animal Guards installed.

The company disputes the customer's statement that he did not sign the applicable transfer documents.  According to our records, the customer transmitted those documents by email on July 12, 2017.  Additionally, after receiving email from the customer, senior management directed the company's Associate General Counsel to reach out to Mr. [redacted] directly, which he did by email (because the customer requested that all communication be in writing) on October 11.  To date, the customer has not responded to the communication from the company's Associate General Counsel.