Vivint Solar

Vivint Solar contacted the customer on 1/and will be following up with the customer on the scheduled call back date to further discuss their complaint and billing concerns

Complaint: [redacted] I am rejecting this response because: I did not agree to the years of agreement.(They have this recorded) I said to review the bills that I sent them and what they are charging me per monthBecause this month again by bill was over $combined with pseg and vivint solarI need to understand why my invoices are so high on both sidesSomething is wrong I want to still cancel this contract Sincerely, [redacted] ***

Vivint Solar contacted the customer on 2/23/regarding their complaint; the customer was notified Vivint Solar would investigate the promise that was made to him regarding the gift cardThe customer also confirmed he has been in communication with Vivint Solar regarding the process to receiving Permission To Operate Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

The customer (***) did call in on 8/and requested that an appointment be scheduled for Saturday, as he could not make a weekday appointmentWe are currently booked with other appointments in the local office, and are working to fit the best time for the customerVivint Solar has spoken with the local office and was able to schedule the appointment for September 19, they are still working to locate a sooner dateA representative in the Executive Resolutions team contacted the customer, but they were unavailable to speak at the timeAnother attempt will be made on 8/to discuss any concerns that the customer may have

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Vivint Solar has been able to offer repairs since 12/09/2016, to date the customer has declined the approved repairsVivint Solar has offered the customer a Settlement for repairs, in the amount equal to the approved repairs, the customer has declined that offerCurrently Vivint Solar and the customer are in the process of obtaining additional information regarding Mold remediationIf the customer agrees to allow Mold remediation and repairs by Vivint Solar's approved contractor, repairs can take place the week of 12/19/To mitigate any further damages a tarp has been placed on the customer roof

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as I had to call Vivint Solar again on 11/10/and they indicated that they had emailed me the price quote on 11/02/2017, which I never receivedSo I asked for them to email the price quote while I was on the phone with themI may have to file another complaint, as now I need to have them come out and remove the panels as soon as I get the money to them to get this process going Sincerely, [redacted]

Vivint Solar contacted the customer on 9/to address their concernsVivint Solar will be reviewing the customer's production and usage information to verify accuracyWe will also determine whether additional solar panels can be added to the customer's roof to help increase the customer's usage offsetVivint Solar will continue to work with the customer to address their concerns and to come to a satisfactory resolution

Complaint: [redacted] I am rejecting this response because:Please do not close this caseThis company has worst customer services I never seeAbout one week I summit my complaint to your organizationI got the following email from Vivint SolarI called this person five time, there is nobody picking up phone and can not leaving voice messageI also sent three emails to the person without any responseThen I called the customer service again last TuesdayThe representative said that my case has send to leadership teamThere will be some one from the team call me by Friday, if not he will call me by himselfhe only give me his badge number # [redacted] Friday has passed, there is nobody contact me at all.Please help me resolve the problemSincerely, [redacted] ***

The customer did sign a Power Purchase Agreement, so they are only responsible for the power that the Solar Panel system producesThis agreement is not a lease as stated by the customerWhen the customer initially met with the Sales Manager, the agreement was signed and a copy was sent to the customer's email on April 29th, Vivint Solar has spoken with the customer to clarify their concerns, and will continue to work with them until all concerns have been resolved.?

Vivint Solar received notification via email from G&T Construction that they would contact the customer to schedule an assessmentVivint Solar contacted G&T on 10/2/and 10/6/to ensure they reach out to the customerOn 10/9/G&T responded stating they have an assessment with the customer scheduled for 10/17/Vivint Solar emailed the customer on 10/to make them aware and will continue to address the damage

We have contacted our local sales team to cease contact with the address providedWe have also contacted our sister company to notify them of the customer's concerns so that they can be addressed as requested We have not reached out to the customer, respecting the wish of their complaint, responding only to the Revdex.com to assist in relaying our progress.

Complaint: [redacted] I am rejecting this response because:This is a lie I have email confirmation from Vivint fleet performance, that Vivint solar had the system in standby mode I initially contacted them regarding what appeared to be an incorrect bill in November They finally caught on in January The exact date was January 13thI was told I would be compensated for the months of billing for having no service I was also told the other $ [redacted] was for a loss of savings for the time in question It is now March 11th, and I have still not been compensatedIt is true that the system is currently not operational I refuse to turn it on until the matter is resolvedI am still receiving bills for a non operational system Sincerely, [redacted]

Vivint Solar has reach out to the Customer and will be repairing the roof damagesSouthern California Edison should be granting Permission to Operate the system within 3-weeks

Complaint: [redacted] I am rejecting this response because: Vinit Solar refused their customer reasonable request"Because Vivint Solar changed the wiring to some breakers in the electrical panel box, they need to simply correctly relabeling these breakers." I am tired of continuing messaging back and forth here at Revdex.comThis message is my last message hereI will continue pursuing the issue until Vivint Solar come to correctly relabeling those breakers where Vivint Solar changed wiring or combined wires during their installationI will contact State Consumer Protection Division and local consumer agencies of Massachusetts and file complaints with themFurthermore, I will contact online rating/review websites and will post my experience with Vivint SolarAlthough the contract was signed in July and the sales person said it would take months to have solar power, I did not receive solar power until Apr of Moreover, there is still some unfinished work as of Aug 2016: they refused to correctly relabeling the breakers where Vivint Solar made changes in wiring Sincerely, [redacted] **

Reached out to the customer and discussed her concerns that she is havingCustomer will be working with us to resolve her concernsA coordinated effort will be done to provide a better customer service experience

Vivint Solar spoke with the customer prior to their complaint on 10/ to address the panel removal process, the customer was notified they would receive the invoice within a few daysVivint Solar has emailed the customer the panel removal invoice on 11/2,11/and 11/

Vivint Solar reached out to the customer to address their concerns and a specialist has been assigned to work directly with themWe have conducted an over production analysis that is currently under reviewVivint Solar will stay in constant contact with the customer to work toward a resolution within the terms and conditions of the agreement

Vivint Solar spoke with the customer on 12/04/We informed the customer we are working on a resolutionThe customer was emailed direct contact information for the Specialist assigned to his account

Complaint: [redacted] I am rejecting this response because:? Vivint offered to meet with me to explain the contract, however why did they not reach out to me prior my elderly father signed the contract(s)Vivint has not provided explanationA meeting was not requiredSales person easily could have explained to me via email.? But all communications with the sales person and Vivint has stopped especially when I asked specific questions and voiced my concerns.Vivint still has not provided reason why the sales person used my father's birth year on the email address that the sales person set up.Vivint still has not provide to me an answer to why the sales person ONLY directed my father to sign a PPA contract.? All other purchase options was not disclosed to my father.Vivint still has not provided an answer to why the sales person would show up to my parents' primary home "unannounced" in the evening to pressure my father to sign a contract.Vivint still has not provided to me the total costs of the now three (3) installed solar systems.Vivint still has not provided an answer to why they would set up an email for my father, knowing my parents DO NOT have a computer and access to a computer.? My parents are computer illiterate.Vivint still has not provided the email password so that I can gain access to the email.? The sales representative stated he provided email information to my father however, I have all paperwork and I have not seen such email password.Vivint stated that they only provide electronic contracts when signing and only provide hard copies after signing.? That explains why my father had no hard copies of contracts to review.? My father was only directed to sign on a cell phone.? Vivint still has not provided an explanation why only the PPA option was ONLY provided to my father.? ? Vivint's INTENT was only to sign my parents to the PPA option (20-year contract that will outlive my parents).Vivint sales tactic is very predatory to obtain my elderly father's signature.Based on my parents' energy consumption, they do not need solar panels.I want these contracts to be cancelled and all (total) to be uninstalled.? Sincerely, [redacted] ***( [redacted] ***son)?