Vivint Solar

Complaint: [redacted] I am rejecting this response because they have not fully finished following upI don't want to give the impression that they've resolved this issue, which they have not Sincerely, [redacted] ***

Vivint Solar has made contact with the ComplainantWe are currently working on a satisfactory resolution

Vivint Solar is in communication with the customer and is working with them to get all of their concerns addressed and resolvedWe have scheduled an appointment for our technicians to visit the home today 2/1/

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am still not happy with the business response or the productHowever it seems this as far as I can go with this at this time.? Sincerely, [redacted]

Vivint Solar reached out to the customer on 2/via phone and left a voice messageVivint Solar also reached out to the customer via email on 2/in an attempt to get in contact with the customer to address their concernsVivint Solar will continue to reach out to the customer in an attempt to resolve their concerns

Vivint Solar has been in contact with the complainant Vivint Solar and the complainant have come to an agreed upon resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have made some clear promises of better communication and I am willing to go ahead with our contract with them and long as they keep me updated and finish the implementation of our solar system within an appropriate time frame Thank you for your help in getting their cooperation Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I received a check from them today Sincerely, [redacted] ***

Vivint Solar contacted the customer on 10/via phone to address their concernsVivint Solar provided the customer information regarding the contract, the customer's online billing account, the production of the customer's panels, and how the customer's Vivint Solar bills work in conjunction with their utility billsCustomer has agreed to send Vivint Solar copies of their utility bills to review their remaining billing concerns

Complaint: [redacted] I am rejecting this response because:There has been no communication that an appointment was made... for 3 January, only that it was the first available. I had requested a supervisor to contact me also, which did not happen. The only way I can get a response from VIVINT is to file a complaint with BBB. Otherwise there is zero communication. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Vivint responded to me and has satisfactorily met its responsibility as far as the complaint resolutionSpecial resolution representative Derek was very helpful and always fulfilled the timeline promises and while the dollar amount I requested for my time, effort and inconvenience was not met they still gave me 1/of it. Sincerely, [redacted]

We are currently working with the customer and have an accepted plan of resolution in action We will continue to work to improve the customer's experience with Vivint Solar moving forward

The solar account has been cancelled per our customer's request We apologize about this incident, this is not how we do business here at Vivint Solar Our Sales Manager will be spoken with, and this incident has been recorded as an effort to prevent repeat offenses in the future

Vivint Solar has spoken with the customer and we have agreed upon a resolutionVivint Solar has issued a credit to the customers billing account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt to bad that I had to go to this extent in order to get my questions answeredVivint Solar is good company, just there employees give them a bad name Sincerely, [redacted]

Vivint Solar has addressed this concern with the customerThe customer was made aware that Vivint Solar can only send the necessary documentation required by the credit bureauVivint Solar can not personally remove the inquiryThe credit bureau is the one who will decide if the inquiry will be removed from the customer's credit reportThe customer will need to follow up with the credit bureau for further resolution

Although Vivint Solar anticipates savings with every customer that has solar panels, there is no guarantee in the Power Purchase Agreement that the customer will save a specific amount, let alone any amountThere is no cost for the panels themselves, as Vivint Solar provides them for the customerVivint Solar does see that the system is benefitting the customer, and we would like to perform an analysis on the customer's bills to show them those benefitsVivint Solar wishes to obtain a year's worth of the customer's utility statements to be able to perform this analysis

Vivint Solar has attempted to contact the customer, but has only been able to leave a voicemailAn email has also been sent to the customer requesting contact with Vivint SolarPer the terms and conditions of the Power Purchase Agreement, the customer is responsible to pay for the production that comes from the solar voltaic systemVivint Solar has requested copies of the customer's monthly SCE utility bills, in order to perform an analysis of the customers current usageVivint Solar will continue to reach out to the customer until their concerns are resolved

Complaint: [redacted] I am rejecting this response because: Sales representative told me he was was asked by Southern California Edison to contact me I checked with them; they did NOT request Vivint to contact me I repeatedly asked sales representative to explain what net metering was He continually evaded my question and kept attempting to get more information from me about my current power usage and billing I repeatedly asked sales representative over the phone if this call had ANYTHING do do with solar energy; he repeatedly assured me that it did NOT have anything to do with solar energy Clearly the sales representative lied to me on counts and evaded my questions about the definition of net metering I spoke with several of my neighbors and they stated they had the same or similar experience.If Vivint is not willing to accept responsibility for a sales representative's lies to potential customers, then it just reinforces my impression that Vivint is not a company that can be trusted You only get one chance to make a first impression You failed miserably Sincerely, [redacted]

Vivint Solar has spoken with the customer and is currently addressing their concernsVivint Solar has set expectations with regards to the appointment scheduled for May 19thVivint Solar is working with the local office to determine availability? for an appointment sooner than what is currently scheduledVivint Solar will continue working with the customer until a final resolution has been reached